Viber program today, if not everyone, then the vast majority of users. It is very convenient and functional, so there is nothing surprising in this. Using Viber, you can exchange text messages, emoticons, make video calls, send files.
It is logical that due to the popularity of this application, in the course of its use, users have various questions. I answered some of them in previous articles, but, of course, many will be covered in future ones. Actually, the topic of this material is very relevant, as it relates to. And to be more precise, we will talk about how to restore deleted messages in vibe.
How to recover deleted messages
Unfortunately, I’m upset you: it is impossible to return messages that you have already deleted.All correspondence, as you understand, is stored only at the sender and recipient, including all devices on which Viber is installed. However, if you delete it, say, on a tablet (phone), then on the computer it will disappear automatically, and vice versa. But, I note that if you delete messages from yourself, this will not affect the correspondence of your interlocutor in any way: it will remain on his devices, of course, if he also does not delete it.
Deleted messages can be restored only with the help, however, its creation should be thought out in advance, and not after the deletion has occurred. By the way, the backup can be sent to e-mail or sent via Bluetooth, it all depends on your wishes.
How to back up
In order for you to have a backup, you need to perform a number of simple steps, namely:
I want to draw your attention to the fact that the saved backup copy of the correspondence cannot be viewed using a mobile device (phone, tablet), this can only be done on a computer.
Hope my tips have helped you. In general, the habit of backing up important information is very useful. It is advisable to apply it not only to Viber, but also to other similar programs on the phone, tablet or computer.
Not so long ago, an update was released that allows you to backup messages to mobile devices iOS / Android You can read about the update. In this article we will examine in more detail and in practice why this function is needed and how to use it.
How to delete Viber messages
Correspondence is stored exclusively on the device on which the application is installed. That is, if you remove the application from any device, then the correspondence is also deleted. You can also manually delete chats and messages inside the application. Or you can deactivate your account and delete everything at once. And in almost any case, these messages can be restored inside the application.
There is only one exception. As you know, in Viber, you can delete a message in two ways: for yourself and for everyone (for yourself and the interlocutor). In the second case, the message is fixed as deleted on the device and cannot be returned with standard recovery. However, it is still possible to return. Let's move on to recovery.
How to recover messages in Viber
What you need to know about message recovery in Viber:
- By default, messages are restored from backup.
- Text messages are subject to backup, that is, media data will not be saved.
- The backup is done manually, which is a bit inconvenient.
- Data backups uploaded to Google drive or iCloud (for Android and iOS, respectively) that integrate into Viber.
- Backup will restore messages even after account deactivation
How to recover messages in Viber:
- We pre-backup messages using the Viber Backup function. You can find it by going to Settings (last item).
- We delete any messages in any of the ways.
- Again we go to the Viber Backup section and from there we restore the messages.
- Messages recovered
And now let's talk about that small exception when messages are deleted not only for oneself, but also for the interlocutor. The fact is that the application captures this fact and leaves the message "Message deleted" prompt in the place of the message. At standard recovery such messages will not be restored and the same message will be left unchanged. To restore messages deleted for both yourself and the other person, you must first perform, activate Viber on the phone again by the same number, and after that restore messages from the Viber Backup backup.
That's all you need to know about backing up and restoring messages in Viber.
I work as an ordinary enikeyschik, and somehow it happened to me, too, quite a normal story - a person moving to a new different computer. I will not particularly go into details, just say that there was a need to transfer the history of Viber, which was vital for this person.
Viber has one interesting feature: synchronization starts from the moment of installation. That is, if you installed Viber on a PC at 10.00, then messages sent and received at 9.58 in the history you will not see. But all the subsequent ones, regardless of whether the program was launched or not, will be picked up automatically at startup.
Therefore option c new installation I did not pass. I turned to the official method of backup messages. Viber website reported that such an opportunity is present. But with one interesting nuance - this story cannot be restored. I don’t know who invented this and how he was guided by such a decision, but I did not intend to stock up on a glass of wine, sit at the fireplace and read my old messages.
Well, let's try another way - full carry programs. For those who are not familiar with Viber for Windows, I’ll tell you that he stores himself and all the information in his personal folder. For Windows 7, this is% USERPROFILE% \\ AppData \\. The program itself is stored in the Local subfolder, and in Roaming - what we are most interested in is a magic folder with a phone number. Still, of course, it will not be amiss to mention the ViberDownloads folder in Documents, which is a storehouse for fans of stealing provocative photos. Well, the conditions were almost perfect - Win7 x64 was installed on the old and new computers, the username and domain name on both PCs were the same. We just try to transfer and voila - we get the following message at startup:
The result surprised me - I still saw a story in the background. When you click Continue, a new registration process takes place, during which, of course, everything is erased. I decided to dig further in this direction.
In Roaming, in the folder with the phone number, I found 2 * .db files and decided to slip them only. The result is the same. And individually?
Voila! With viber.db a ride! But, however, I had to pre-register.
So, to transfer message history is required:
- Pre-copy the file% USERPROFILE% \\ AppData \\ Roaming \\ ViberPC \\% phone number% \\ viber.db
- Register on a new computer
- Transfer our viber.db file to% USERPROFILE% \\ AppData \\ Roaming \\ ViberPC \\% phone number% \\ on the new PC
Earned. It turns out that I can read the user's messages, having access to his profile. I can’t send on his behalf, nor can I read messages that have come / been sent after copying another user's file. I did not decide to rejoice at this or be sad. But he decided to notify Viber support service about it. Three futile attempts and a month of waiting for an answer - not what I expected from a fairly large company.
If there are company representatives on Habré, I would like them to answer the question: is this a bug or a feature?
P.S .: The first support request was sent on December 30 of last year. On January 24 (!) They finally answered me and asked me to describe the situation in more detail. In fairness, I could only do this on February 1. But since then, neither hearing nor spirit, therefore, with a clear conscience I am publishing this material.
Removing correspondence in the messenger is fraught with the loss of important information. If you deleted messages accidentally or were forced to do it, and now you needed to return the data back, then do not despair, because such methods exist. Viber is a fairly flexible messenger, which in many ways bypasses the rest in terms of convenience and its capabilities. The program has its own backupwhich stores all the data that you send in messages. You can restore your messages at any time, but this function may not work properly. Then refer to the special application for recovering lost messages in Viber. Detailed instructions You will find in this article.
How to recover deleted messages in Viber: backups
It is immediately worth noting that this option not suitable for users who have deleted their messages and then reinstalled the client. With the removal of the client itself, you deleted all backups, which means that there was nothing to restore. If you reinstalled Viber, it’s best to skip ahead to the second version of this article.
- Pay attention to the three wide stripes in the upper left corner of the program - these are its settings. Click on this icon.
- A pop-up menu will appear on the left. You need to find the “Settings” item with the gear icon and click on it.
- In this menu you can configure the basic parameters of the messenger. Including design and sound alerts. At the moment, you will need the item “Calls and Messages”.
Here you can clear the entire message history, disconnect calls via Viber and video. Also, the "E-mail Log" item will help you recover your erased data. Click on it for further recovery.
All will be displayed below possible options sending your message history: to social networks, other instant messengers, email and other services. E-mail is one of the most reliable ways. You can not only download and view your messages, but also leave them in an email, in case you still need them.
Indicate the recipient of the message and write a subject as desired.
You can send it to yourself or enter a second address email. You can also just save messages in draft form without sending it. Thus, you will always have access to correspondence in Viber.
Go to the box where you sent the correspondence and save the “Viber Messages” file. This is a zip archive. You can open it with standard windows tools or online archiving software.
How to recover deleted messages in Viber: Backup Text for Viber
If you didn’t manage to send messages in the first way, or if the correspondence was restored only partially, try to do it again through Backup Text for Viber.
- Go to Play market or AppStore and find through the search this program. Install it on your phone, which was a Weiber account with deleted messages.
- Entering the program after installation, you will be asked to agree to the license agreement. Please note that without such consent, you cannot continue to work with the application. Click OK or Accept.
Now set the filter by which the remote correspondence search will be performed.
- Filter by conversation sets the criteria for conversations. That is, the correspondence will be restored from the conferences inside Viber, where you talked to several interlocutors at once.
- Filter by message type restores only outgoing or only incoming messages.
- “File type” - an option that indicates the format of the document in which your correspondence will be contained. If you are not happy with the .txt extension, then change it.
- “Export to” is the address to save the file.
At the bottom left you will see how many deleted messages were found for the specified period.
“Filter by date” allows you to set the time frame for searching for messages. If you remember the approximate dates for deleting messages, then this would be an ideal option.
Enter a name for text document with correspondence, if you need it. Click OK.
As soon as the message “Export successful” appears at the bottom of the screen, the save is complete.
Now exit the program and go to the specified save path. Here you will find your files with correspondence.
So simply, you can restore correspondence in Viber using the Backup Text for Viber utility or the internal capabilities of the messenger. Do not delete the program if you accidentally deleted messages to increase the possibility of their recovery.
Communication takes place with loved ones, or with friends who are always in touch. This is convenient because messages and even stickers come instantly. It is also seen that the message is delivered and read. There are situations that important messages are sent, and you accidentally deleted them, or all correspondence. Then the question arises: how to recover messages in Viber.
If you decide to clean the messages in the application, then re-read them first. It is possible that some kind of correspondence is still useful. But, after removal from the phone, the actions cannot be restored.
How to create copies and restore messages in Viber
In order not to regret irrevocably deleted messages from the application, it is worth making backup copies of them.
It is not difficult, several steps are necessary:
- Select a menu;
- Go to settings;
- Calls and messages;
- Journal of electronic messages;
- A choice will be offered where to send a copy (dropbox, mail, social network);
- Send an archive of messages to the selected address.
These actions are simple, take a few minutes. Result - all your messages are saved. No need to worry that messages will disappear or be accidentally deleted. There will be no question how to recover messages in Viber. It is possible that all the conversations that were conducted in the application will not be needed. But who knows. Sometimes you want to reread some particular phrases, or smile at the sent sticker. Therefore, it is worth taking care of creating a copy in advance. Important note: create a copy with mobile app on Android, starting from version 4.2 and later. Take the time to do it.
Is there an opportunity, and how to recover messages in Viber
Messages in the messenger can be deleted accidentally, or by mistake. And it may happen that you gave your smartphone to a friend or friend for a short time, and he accidentally deleted an important conversation. Is it possible to restore messages in Viber in such cases? Neither messages, nor sent photos, nor any links or files can be restored in Viber. Information is available only on a specific phone. Only a backup of all conversations can save.
Such copies can be made periodically, after several days. And if you use the application often, then copies can be sent at least daily.
In addition to creating copies, you can use another way to save information. This option will be more difficult. You will need to download another application - Backup Text for Viber. It is designed specifically for Viber.
The advantages of this method are as follows:
- sent messages are saved in the original format;
- you can save correspondence even on the smartphone’s memory;
- there is a filter function for all messages.
Using any of the options for saving correspondence in Viber, you will no longer have to be afraid to lose important conversations, photos or links.
How to recover messages in Viber
When using the Backup Text for Viber application to save messages, you need to take several steps:
- Go to the Play Store;
- Enter name desired application, to find;
- Download, wait for installation on a smartphone;
- Open the installed application;
- Wait for the conversation to load;
- Select the desired format for the files;
- Choose a place to place a copy;
- Export saved correspondence.
This copy option will take a little longer, but it is quite reliable and convenient. Creating backups using any of the convenient methods is a reliable way to save the necessary and important information. Everything that you get in the messenger is stored only on your phone.
Even if you are not going to delete messages, various situations can arise. For example, you can simply lose the phone, or forget it. If a smartphone is found, then perhaps the messages from Viber will be deleted. Therefore, it is advisable to think in advance about the safety of all your conversations in the application.
It doesn't matter which option to create a copy of the message is selected. The main thing is that all the most important things that you want to keep will remain with you. Having created a copy, you can safely delete the correspondence from your smartphone, and not think that it will be available to anyone except you.
