Every user of a mobile device knows well that it’s easier to control the phone from a computer. It often happens that the phone does not connect to the computer. There are many reasons why the phone does not connect to the computer.
In this age of progress, telephone publishers have developed a very convenient and important function by which you can "dump" information from a computer into a cell phone or vice versa.
You can view your SMS messages, contacts available in the unit, make corrections, study the call log and look at files on the memory card and perform many other useful operations for you.
This function consists in connecting a mobile phone with a memory card to a personal computer via a USB cable.
The phone does not connect to the computer via a USB cable: possible reasons
1. To connect a mobile to a PC, you need a telephone, a USB cable and, of course, a personal computer. If all this is in your possession, then, first of all, it is necessary to check all the components for performance and integrity.
Sometimes it happens that the cable is damaged, that is, one of the cores of the wire is broken. In this case, you must replace the cable, otherwise you will not make the connection.
2. If you neglect the phone, the connector may be damaged and there will be no contact with the wire. In this case, you can try to wipe the cable contacts with cotton wool moistened with alcohol. This will ensure the removal of dust and oxide film from the contacts. If these manipulations did not help, and there is still no contact with the cable, you will have to replace the connector.
3. It is also important that the devices have USB slots in working condition. Sometimes the reason why the phone does not connect to the computer may be the inoperative state of the USB ports of the system unit, that is, they are disabled in the motherboard software interface.
To plug USB port it is possible by entering the BIOS and performing some simple manipulations for the user. If all of the listed components are in perfect order, then we are looking for a reason in another.
4. In many cases, to connect the gadget to a computer, there is no need to install any additional software manually. There are specific utilities that, when a new connected device is detected, allow you to reset the necessary software on the network.
In practice, the connection process is as follows: first, your computer and mobile phone off. You connect your PC and gadget when uSB help cord, including both a mobile and a personal computer.
The Windows program, after fully loading, carries out the definition of a new device connected via USB, while determining its model and drivers for operation in full.
Then Windows independently downloads this software on your PC and installs it. Basically, this is enough to connect the phone and computer.
If your personal computer recognized the phone, then you very quickly determine the gadget, all your folders that are on its memory card and much more.
5. Very often it is necessary to restart the computer, after the automatic installation of mobile drivers for their work in full. Users face a problem in auto mode driver installation didn’t work correctly or didn’t work at all.
If in automatic mode windows program does not see your gadget and cannot determine it and, of course, there is no way to download the program from the Internet, you must install the drivers for the mobile phone manually.
In modern phone models, vendors invest with various devices special driveon which there is software and which is designed specifically for your gadget model.
You just need to start this disk, and install the software for your phone on Windows PC. After that, you need to reboot the PC. After the reboot has passed, the phone should decide.
If manufacturers did not include such a disk in the phone kit, then you yourself will have to download it from the Internet. Make a download from the official website of the manufacturer of your phone model.
Phone developers, on their official websites, post this kind of software for download. You just need to find the driver on the official website and download them. Only when downloading, pay attention that the software is just for your gadget model.
This will not be difficult for you and will not take much time. With the correct download and installation of drivers after rebooting the PC, your mobile should be determined.
6. For autonomous full-fledged operation of a mobile phone and a computer, you need to download an Active Sync synchronizer from the Internet. If you have Windows 7 installed on your PC, then you need the Windows Mobile Device Center program, and if you use Windows XP, ActiveSync is suitable, but the version must be at least 4.5.
This is exactly the asset with which you can connect your gadget to a computer. We recommend downloading these programs from the official Microsoft website.
When connecting the phone to the PC, select the connection mode in the phone’s interface and you are done. Everything is very simple and fast. If you did the right thing, then your mobile windows phone sure to determine.
The phone does not connect to the computer via wi-fi
The phone can be connected to a PC using wi-fi. If such a connection does not occur, then the following steps should be performed.
Set up your computer first. Then set your mobile settings. A connection via a wi-fi gadget and a PC provides the ability to exchange information without a wired connection.
To configure the computer, go to the control panel and select the "Network" item, and in it the sub-item "Internet".
At this point, left-click on the adapter settings. Then select “Add” and “Create a computer network”, and in the window that opens, “Computer”.
Then change the properties of the wireless connection in the "Internet Protocol Version 4" tab. This item is in the same folder. Enter your PC data as parameters.
In the phone’s settings, select “Connections”, and then wi-fi, then the name of the network that you gave your computer.
After that, the connection settings appear, where you enter the same data as on the computer, and simply save them. Click on the connection. Connection established.
Tips for users whose Samsung Kies didn’t see the phone
First of all, you should make sure that the problem really arose with samsung application Kies, not with the computer itself. If the PC does not see the mobile phone as a connected device, the problem may be with the computer, for example, with drivers or a USB port. It also does not hurt to scan the entire system for viruses.
If the connected device is identified, but samsung kies does not see the phone anyway, you can try closing and opening the program, disconnecting the cable and reconnecting it. As an option, connect to another USB port, preferably on the back of the PC, rather than on the front. The program should not be run until operating system she herself will not “see” the phone.
The next step is to check the connection settings in the menu of the mobile device. The scheme is as follows: “Settings” → “Connection” → “USB” → “USB Debugging”. Additionally, you can restart the phone. However, this may also not help. In this case, the owner of the mobile device is recommended to try reinstalling the drivers on the device. By clicking the top left line in the program, you must select "Driver Repair" or "Driver Installation". Drivers can be updated in the following way: “Control Panel” → “Device Manager” → phone selection → “Update drivers”.
If such a procedure does not help, the user should try reinstalling the program itself. May have been originally installed old version, or the latter, however incorrect. You should go to "Add or Remove Programs" ("Programs and Features" in Windows 7) and remove previous version Samsung Kies. Then you should clean the registry - for example, using the CC Cleaner program, but this is not necessary.
After uninstalling the program, you need to restart the computer and install it latest versionby downloading it from the official Samsung Kies website. Before installing, it is recommended that you disable antivirus software. When installing the program, select "Run as administrator" in the context menu.
Other cases where Samsung Kies may not see the phone
Sometimes the reason may be that a file with an excessively long extension (for example, too weighty or large) is saved on the memory card or in the internal memory of the mobile device. You can try removing the memory card. If such a file is still in the phone, you can temporarily move them to a separate folder on the PC. It is better not to delete those files whose purpose is unknown, but at the end of the work, simply copy them back.
If the reason was still not found, it is better to try contacting specialists.
Related videos:
Other related news:
Viewed: 34,622 times
__________ _____________ __________ ______ ____ ______ ______________ __________ ________ ______ ________ _____ ________ _______ _____ _________ ____ ______ _____ ______ ___ __________ ____ _______ ______ ______ ______ ________ ______ ____ ________ ____ ________ _______ ______
Quite often when using samsung programs Kies, users cannot connect to the program. She simply does not see the mobile device. There can be many reasons for this problem. Consider what could be the matter.
In the Samsung Kies program, there is a special wizard that can fix the connection problem. This method is suitable if the computer sees the phone, but the program does not.
You need to click "Troubleshooting connection errors" and wait a while until the wizard completes the work. But as practice shows, this method rarely works.
USB connector and cable malfunction
Your computer or laptop has several USB connectors. Due to their frequent use, they can break. Therefore, if Samsung Kies does not see the phone, pay attention to whether the computer sees it.
To do this, unplug the cord from the device and reconnect. A window with the connection status should be displayed in the lower right corner. If this is not the case, then reconnect the phone through another connector.
Still, the problem may be a cable malfunction. If there is a spare, try connecting through it ..
Virus scan
It is not uncommon for malware to block access to various devices.
Perform a full scan of your antivirus program.
For reliability, check the computer with one of special utilities:,. They can scan a computer without stopping the main antivirus.
Drivers
A connection problem may be caused by old drivers or their absence.
To solve the problem, you need to go to "Device Manager", find your phone in the list. Next, right-click on the device and select “Update Driver”.
If there is no driver, download it from the official site and install.
Incorrect program version selection
The site of the manufacturer of the program Samsung Kies, provided three versions for download. Look carefully at those for Windows. In brackets is indicated which version should be selected for a particular model.
If the choice was made incorrectly, the program must be uninstalled, downloaded and installed the appropriate version.
As a rule, after all the actions done, the problem disappears and the phone successfully connects to the program.
April 19, 2014 | comments: 3
When connecting the phone / PDA to the PC via usb cable, the device is not detected, but only charged:
- Set the checkbox "Settings \\ Connection to PC \\ Ask." If installed, remove and reinstall.
- Try replacing the cable.
- Plug it into another USB port (preferably at the back of the system unit, since these ports are soldered directly to the motherboard).
- Try another PC.
- Try another flash card.
- Prohibit / remove task killer (if one is installed), or add "Synchronization with PC" to the list of exceptions.
- Try not to use adapters / extension cords
- Install the driver Android_USB_Driver__winXP_win7_.rar
Drivers will also be installed when installing programs from various manufacturers to synchronize devices with a PC. IMPORTANT: when installing drivers, be sure to disable antivirus software on your PC. - Make wipe through PDA settings (reset to factory settings) or through recovery (go to ClockworkMod recovery and execute wipe data / factory reset). This will delete everything. installed applications and restore the default settings.
- Reboot your PDA and / or PC.
- Uninstall installed drivers and related software (for example, MyPhoneExplorer) on the PC, restart the PC, install the drivers again, and restart the PC again.
- Turn off the PDA, get the battery, SIM card and memory card for 15-30 minutes.
- Clean the connectors in the device. Problems of USB connection (Post # 19849241) and FAQ for Samsung Galaxy Ace GT-S5830i Connection problems via USB (Post # 20080680).
- Update Windows Media Player Connection Problems via USB (Post # 20228084)
- For Samsung owners: update KIES and click on "update driver" in it Connection problems via USB (Post # 20192608)
- Reflash.
- Hike to the service center.
(!!!) P.S. Do not forget that problems connecting the device to the PC via USB can be caused by:
- features installed on specific device custom firmware;
- third-party software installed on the device and / or PC, conflict between them, etc .;
- the problem may be in hardware (technical malfunction of the memory card, USB port, wire, etc.).
In the presence of the above circumstances, universal methods specified elsewhere may not be of assistance to you.
Correct removal of device drivers from a computer
Device drivers are usually hidden in the device manager as soon as the device is turned off or gives a command to hide (despite the fact that they are still installed on the system). Very often, drivers of the same name conflict due to version mismatch, etc.
Methodology for cleaning the list of unused devices: (It has already been tried by many and gives good results when nothing helps to "see a" working "device."
0. Disconnect all external USB devices from the computer.
1. Create an environment variable named DEVMGR_SHOW_NONPRESENT_DEVICES with a value of 1.
For this: 1.1. Right-click on the “My Computer” icon and select “Properties”.
1.2. In the dialog box that opens, go to the “Advanced” tab and click on the “Environment Variables” button.
1.3. In the "Environment Variables" panel located at the top of the dialog box, click on the "New" button.
1.4. In the field "Variable Name" type (better copy from here) DEVMGR_SHOW_NONPRESENT_DEVICES, and in the field "Variable Value" enter 1.
1.5. Press the “OK” button twice in a row.)
The created environment variable will allow the device manager to show all device drivers installed in the system (both hidden and all that have ever been connected to the computer).
2. Call the manager / device manager:
3. Right-click on the “My Computer” icon, select “Properties” and go to the “Manage” tab.
4. Click on the “Device Manager” button, open the “View” menu and select the “Show Hidden Devices” command.
5. Start the "cleaning" of the system from the "trash":
5.1 Section "Disk devices" Every time you connect a new USB flash drive, a new driver is installed. Every time you connect the same flash drive, but to a different uSB port, the new driver is installed. The drivers of all currently disabled removable media in this section can be safely removed - they will be reinstalled when connecting flash drives and other USB-carriers. Among these hidden and unused drivers will be the driver of "your device" (possibly "unsuccessful" and not one). It should be called "Your device" USB Device, but it is not always determined correctly and therefore the name may be different ... Feel free to delete everything that relates to "Your device" in this section. The first time you connect "your device", the new driver from the current one will install itself or ask you to install it.
5.2 Section "Other devices" Here you can delete all HIDDEN (gray) devices - these are all yours unsuccessful attempts put "something." You definitely don’t need them ...
5.3 Section "Storage volumes" Here you can delete the HIDDEN (gray) "storage volumes" is the "letters" of your flash drives — you do not need them, because reassigned when you connect a flash drive ..
5.4 Section "Universal Serial USB Bus Controllers": Here you can delete all HIDDEN (gray) devices: "Your device" Device USB Driver, USB memory device, Unknown device other.
5.5 Restart your computer.
6. After all these deletions, try reconnecting “your device”. It should be detected as a new device and Windows will install the drivers for it, or you will install them yourself (on some devices you need to install drivers without connecting via USB, i.e. connect after installing the driver).
6.1 Restart your computer.
Typically, this procedure fixes all problems in the conflicting drivers of "your device."
