Itunes cannot complete the request at this time. Error "Contact iTunes Support for help" what to do

Register in the AppStore from your iPhone in two ways, the first method is standard, with the obligatory indication of your number credit card, we will consider the second how to register in the AppStore without specifying payment data. How to bind or unlink payment card from Apple ID Read also at the end of this article.

Benefits of using this method:

You can download free games and applications from the AppStore;
- You are insured against accidental withdrawal Money from your card;
- You can add your payment card details at any time.

So, everything you need to have with you for registration in the AppStore without linking card data- this is your iPhone connected to the Internet via Wi-Fi or via networks mobile operator communications (fees may apply according to the tariffs of your operator).

How to register in the AppStore from iPhone without linking a payment card

Step 1: Opening the App Store for games and apps

Step 2: We choose any free game or application, I chose, for example, Fifa 15

Click on "Free" --> "Install". The "Login" window will appear in front of us.

Step 3: Select "Create an Apple ID"

Step 4: We choose the country in which you are located, we are located in Russia, therefore we choose Russia

Click "Accept" again

Step 6: A menu will appear in front of us with filling in "Data for subsequent login" and "Security parameter".

Step 7: In the first field of E-MAIL, write Your valid e-mail address, in the future it will be used to enter the Apple ID and to recover the password from account.

Important: invent, memorize and write somewhere in your notebook New Password from an Apple ID account.

Password requirements:

1) At least 8 characters, including numbers and uppercase and lowercase letters;
2) The same character cannot be repeated 3 times in a row (666);
3) Be sure to include in the password and numbers and letters;
4) The password must contain at least one capital letter .

For example: it can be your phone number or its last digits, or some date + your name in English.

6607elena
Lena1987
Elena4012 and more

This makes it easier to remember and type. Be sure to write down your password somewhere in a notebook so as not to lose it.

Step 8: We ask and answer 3 questions to ensure the security of your account (required if any data changes).

For example:

Name best friend childhood? --> Elena

Favorite childhood book? --> ABC

The name of your favorite sports team? --> Zenith

Important: Ask questions and write answers with truthful information, otherwise you may forget the answers, but it's better to write the answers somewhere in a notebook.

Step 9: Fill in, if you want, a backup e-mail, for example, a relative's e-mail. I won't fill out.

Step 10: Fill in your actual date of birth.

Step 11: Disable "Newsletter Subscriptions" to avoid receiving spam in your mail.

Step 13: Scroll down and fill in the Billing Address.

Required fields: Greeting, Last name, First name, Address, Zip code, City, Phone number.

The fields will have to be filled in, indicate reliable information, in case you have any requirements or claims against Apple, you will confirm that it is really you.

Click Finish. Account already created but not confirmed.

If you do not pass the E-mail verification, you will not be able to make free purchases.

Step 14: Go to your email and click "Verify Now".

If you cannot connect to iTunes Store. If you can't connect to the iTunes Store on iPhone, iPad, iPod touch or on a computer, check your iOS settings and your Wi-Fi, internet, and network connections.

If you can't connect to the iTunes Store, you may see one of the following alerts:
"Can't connect to the iTunes Store. An unknown error has occurred."
"Your iTunes Store request failed. The iTunes Store is temporarily unavailable. Please try again later."
"iTunes was unable to connect to the iTunes Store. Make sure your network connection active and try again."
"The iTunes Store request failed. This network connection cannot be established. An error has occurred in the iTunes Store. Please try again later."
Training
Make sure you can access the Internet from your computer or device.
Make sure your computer meets the minimum system requirements iTunes.
Make sure your operating system is up to date.
Mac: From the menu bar at the top of your computer screen, choose Apple () > Software Update to check for available updates for your computer.
Windows: visit the Center webpage windows updates Microsoft company.
Troubleshooting

On the Mac computer or PC
On the iPhone device, iPad or iPod touch
If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch, follow these steps.
Make sure the date, time and time zone are set correctly. Go to Settings > General > Date & Time. The list of time zones for your time zone may show a different city.
Make sure you have the latest installed iOS version. Go to Settings > General > Software Update to check for updates. You can also connect iOS device to iTunes and select "Update" on the "Overview" page of the device.
Make sure you are within range of your router or Wi-Fi base station. If you are using a connection cellular network, make sure cellular data is turned on in Settings > « cellular". When connected to a cellular data network, large purchases may not be downloaded. You may need to connect to WiFi networks to download programs, videos and podcasts.
Make sure you are connected to the Internet. For help with connecting to the Internet, see your device's user guide.
Check if other devices can, for example laptop computers, connect to a Wi-Fi network and access the Internet.
Turn off and on again wifi router to reset its settings.
If that doesn't solve the problem, learn what to do if your device won't connect to Wi-Fi.

On Mac or PC
If you can't connect to the iTunes Store on your computer, access may be blocked by a software conflict or by your ISP. To fix the problem, try the following steps.
Mac
Make sure you have the latest installed iTunes versions and Safari.
Firewall settings may prevent you from connecting to the iTunes Store. Learn how to set up a firewall.
Connection errors are sometimes caused by keychain issues. To reset the Keychain, use Keychain First Aid.
If a specific error message appears, get extra help to fix the problem.
If the steps above do not solve the problem, contact your ISP and make sure these ports and servers are enabled for your network.

When attempting to create an Apple ID for their iPhone or iPad, or attempting to purchase any digital product from iTunes, the user may receive an error message "For assistance, contact iTunes support: www.apple.com/support/itunes/ www. Trying to start getting an ID first leads to a similar result, forcing the user to guess as to why the problem is occurring. In this article, I will explain what this error is, what causes it, and how to fix the “Contact iTunes support for help” error on your PC.

This message looks like this

Causes of an error on iOS

This problem is international in nature, and is observed in many "Yabloko" around the globe (the English version of the message - "for assistance contact itunes support ..." is found no less regularly).

According to indirect data, the occurrence of this error in most cases is associated with IP filters that are installed by Apple on unreliable IP addresses of individual users (for example, incorrect registration was previously carried out from these IPs with incorrect data entered, there were problems with the payment card etc).

Also, the cause of this error is a standard failure on the Apple servers, which also sometimes happens.


How to Fix "Contact iTunes Support for Help" Error

A solution to the "contact iTunes support" issue might be as follows:

  1. Change your IP. Try to register and get your Apple ID not with your standard provider and Internet connection, but somewhere else (in the city center with free wifi, in some Internet cafe, at work, at the university, and so on);
  2. Contact Apple Support https://getsupport.apple.com/ as advised in the error text. Follow this link, select your current location (for example, Russia), select the device you need help with - " Apple ID ID and password" - "Create an Apple ID and password". Here, select a communication method, for example "Schedule a call".

    Then decide on the day and time of the future call, enter your details and phone number, write down the access code (if any), and wait for a call from a specialist.


    Enter your details and wait for a call from a company specialist

  3. Use a system bug. The third of these methods does not always work and not for everyone, while there were users for whom it worked. After the error I am considering appears on the screen, quickly tap on the “Next” button at the bottom of the screen, and if you are patient and you are lucky, you will be able to complete the registration of your Apple ID.
  1. Use US data when Apple registration ID. When the error I'm considering appears, do the following:
  2. open App Store and log out of your current account. On the "Selection" tab, go to the very bottom, and, tapping on our login, click on "Exit".
  3. Go to the search tab, search there free app, for example, let it be "Youtube". Click on “Get” (get), in the menu that appears, click on “Create Apple ID”.
  4. Choose a country United States"(USA). We accept the license agreement by clicking on "Agree".

Enter data for registration:

  1. Email (Email). Here it is better to choose the world mail services, let it be Gmail.com (mail from Google).
  2. Password(password) - a combination of Latin letters, numbers, and a special character;
  3. security info(security information) - here you need to specify security questions and answers to them (remember both, they may be needed when recovering your password);
  4. Specify the date of birth(better than your own or a loved one, so as not to forget if you need to recover your password)
  5. In the column " billing information” (information on billing) select the payment method “None”, and tap on “Next”.

Now you need to enter a real US address and phone number. It is better to take some real address from the state of Florida (there are no taxes on purchases made in the "App Store").

Enter the following details, all in English:

  1. Street (street);
  2. City (city), for example "Tampa";
  3. State (state) - FL (Florida);
  4. Zip Code (index) - Florida has 32830;
  5. Area code (city code) - for Tampa it is 813;
  6. Phone (telephone) - the last ten digits are needed.

This data can be taken, for example, by searching Google Maps for some object with the specified data (hotel, university, or something else like that).

After entering these details, you will be taken to the verification screen. Check the email you provided earlier and follow the link from Apple's confirmation email. If your application (in this case "YouTube") starts loading, it will mean that the Apple ID has been successfully created.

Conclusion

In this article, I have reviewed the error “Contact iTunes support for help”, and various options for solving it. I recommend that you try the method of obtaining an Apple ID, which I described above, change your IP, and also contact Apple support, which will try to help you fix the dysfunction described above.

I categorically welcome everyone! “Payment confirmation required” is perhaps one of the most annoying errors that you can encounter when using the App Store. After all, it blocks absolutely any actions with the application store - it comes to the point that even free programs and games cannot be downloaded or updated.

Although, it would seem, if you don’t have to pay for the application, then where does any information about payment come from? I want to upload free program!!! The guys from Apple, how are you there, didn’t you overdo anything? However, what to ask them - all the same, there will be no answer. Therefore, let's deal with all this disgrace on our own. Let's go!

So, here is the full text of the error:

Confirmation required. To view payment details, click Continue and sign in.

Based on this, only one conclusion can be drawn - they want us to confirm that payment method ( bank card, SIM card) for your Apple ID account, with which we will make purchases. In short, they want money. But why is this required even when downloading free applications?

The thing is that if you encounter the error “Payment confirmation required. To view details…”, then your account is in debt. It may be unpaid:

  • Paid application.
  • Subscription.

And thus, until the debt is paid off, all operations from the App Store will not be available for your Apple ID. And now what to do with all this?

First things first, to prevent further debiting of money, you must:

By the way, here, in the account information, you should look into the "Purchase History" section and see if you owe anything (the "Total payment" line)?

Everything checked, canceled, nobody owes anything? You can start fully using the App Store! However, if there is still a debt and Apple continues to insistently require you to confirm the payment method, then we have three ways:

  1. Top up the balance of the payment instrument and still do what we are asked to do - pay.
  2. Forget about account Apple entry ID and get a new one. Do not replenish the card linked to the old account - the money will be debited automatically.

If your choice is to pay, then later you can try to return these funds (do not delay the solution of this issue!). I have in the comments to which people write that this operation quite real.

True, for this you will have to talk a little with him. But, in my opinion, the saved Apple ID account and the absence of any debts on it are worth it to spend some time on the proceedings.

P.S. Like, get +23% luck while talking with an Apple operator! Do you think it's a joke? Nothing like that - it really works. Checking! :)

P.S.S. And of course, write in the comments stories, questions and results of dealing with the error “verification of payment information is required” - your experience can be useful to many!

Good time! As I have repeatedly noted, every user of devices from the company from Cupertino must have an Apple ID account. Yes, there should be - simply obliged! However, sometimes already during registration, various errors occur that prevent the creation of this identifier. What to do? Do not register anything and use the device "as is", thereby depriving yourself of the pleasure of using the gadget to its fullest?

The correct answer is no, no, and again no. It is imperative to deal with problems, and today's article is just devoted to why an Apple ID may not be created and, most importantly, what to do in this case. Ready?

Come on, let's go! :)

The most common mistakes when creating an Apple ID

In fact, there are not so many of them, because the process of registering an identifier is quite simple, but these are the most common:

As you can see, almost all errors are due to ordinary inattention. Although there is one more and it is worth talking about it in more detail.

Free account limit activated on this iPhone

A wonderful message that can be found already at the account activation stage. That is, the creation succeeds, but the login still fails. Most often, such an inscription can be seen if someone used the device before you ().

Why is this even happening? Because the "apple" company has set a limit on the number of accounts that can be activated from one iOS device. Why she did this is not clear, but the fact remains - more than three is impossible.

But there is a way out and here's what you need to do:

  1. If you are using a computer with operating system Mac, you can fix it in iCloud settings on the PC itself. Enter your account information - it is successfully activated, now you can use it on your iPhone or iPad.
  2. Look for another iOS device. As you find, log out of your account on it (settings - iTunes Store, App Store - exit). Enter your data, Apple ID is activated and you can use it already on the gadget where the limit of free accounts was previously reached.

Perhaps these are the main points that may interfere with the creation of an Apple ID. And as a rule, if you take them into account, then everything will go “without a hitch” and will be registered without failures. However, if even after reading you still can’t do it, then write in the comments, we’ll figure it out!