Unable to complete the request at the moment iphone. Resolving the error "Failed to connect to the App Store

I strongly welcome everyone! Proof of payment required is perhaps one of the most annoying errors you can encounter when using the App Store. After all, it blocks absolutely any actions with the application store - it comes to the point that it is impossible to download or update even free programs and games.

Although, it would seem, if you don't have to pay for the application, then where is there any information about the payment? I want to download a free program !!! Guys from Apple, how are you there, nothing too clever? However, what to ask them - all the same, there will be no answer. Therefore, let's figure out all this disgrace on our own. Let's go!

So, here is the full text of the error:

Confirmation required. To view payment details, click "Continue" and sign in.

Based on this, we can only draw one conclusion - they want us to confirm the payment method (bank card, SIM card) for our Apple ID account, with which we will make purchases. In short, they want money. But why is it required even when downloading free apps?

The point is that if you encounter the error “Payment confirmation is required. To view the information ... ”, your account is in debt. It may be unpaid:

• Paid application.
• Subscription.

And thus, until the debt is repaid, all transactions from the App Store will be unavailable for your Apple ID. And now what to do with all this?

First of all, to prevent further write-offs of money, you must:

By the way, here, in the account information, you should look into the "Purchase history" section and see if you owe anything (the "Total payable" line)?

Have they checked everything, canceled, owe nothing to anyone? You can start using the App Store fully! However, if there is still a debt and Apple continues to insist on confirming the payment method, then we have three ways:

1. Top up the balance of the means of payment and still do what we are asked to do - pay.
2. Forget about your Apple ID and start a new one. Do not replenish the card linked to the old account - the money will be debited automatically.

If your choice is to pay, then later you can try to return these funds (do not delay the solution of this issue!). In my comments to which people write that this operation is quite real.

True, for this you will have to talk a little with him. But in my opinion, the saved Apple ID account and the absence of any debts on it is worth spending some time on the proceedings.

P.S. Like it, get + 23% to luck while talking to an Apple operator! Think it's a joke? Nothing of the sort - it really works. Checking! :)

P.S.S. And of course, write in the comments the stories, questions and results of dealing with the error "confirmation of payment information is required" - your experience can be useful to many!

10.08.2017

A common problem for Apple device owners is often an error when connecting to services of the same name, be it the App Store, iTunes Store or iBooks Store.

The messages displayed on the screen may vary, but, as a rule, the reasons for all these errors are similar. Examples of messages:

• "Failed to connect to iTunes Store"
• “I can't connect to the iTunes Store. An unknown error has occurred "
• “Failed to complete iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later "
• “ITunes could not connect to the iTunes Store. Please make sure your network connection is active and try again "
• “Failed to complete iTunes Store request. This network connection could not be established. An error has occurred in the iTunes Store. Please try again later "

General solutions

First of all, regardless of the problematic device, the following points must be followed.

Method 1: Check Internet Connection

The most common reason is a lack of connection between the device and Apple servers. First of all, make sure that the device is connected to the Internet.

Open any website in a browser. If there is no connection, if you are connected to the Internet via Wi-Fi, reboot your router device (router, switch, etc.). Check its settings: the router software should not block access to Apple servers and ports. If you are using a public network (in public places, educational institutions, offices, etc.) and do not have access to configure the router, contact your network administrator. If the settings are ok and there is still no internet connection, contact your ISP.

Method 2: check the status of Apple services

Sometimes the connection error is not caused by a problem on your side, but on Apple's side. To exclude this option, check the status of the company's services in your country by following the link.

Method 3: Check the set date and time

Incorrect date and time on the device can cause a large number of errors, especially related to connecting to remote servers. Make sure that these parameters are correct for your time zone.

Method 4: Re-login to your account

Sometimes, to solve the problem with access to Apple services, you just need to log out and log back into your account.

If after logging out of your account it turned out that you cannot remember your password, use the recovery service by clicking on the corresponding text.

Additional solutions

If all of the above steps do not work, follow the additional instructions below (based on your device type).

Mobile devices (iPhone / iPad / iPod)

If you are using a cellular connection to access the Internet, you need to check the following:

It should also be noted that when using cellular communication, problems with loading heavy objects are possible. For this purpose, it is better to use a Wi-Fi connection.

Computer (Mac)

Check your standard firewall settings. Although by default it is set to automatically skip all connections from Apple programs, there are cases of accidental or deliberate change of settings. Resetting the approved certificate cache may help resolve this issue.

Computer (Windows)

First of all, make sure that the computer has third-party programs that control network traffic (firewalls, antiviruses, etc.). They, along with the standard remedy can block connections to Apple servers. Disable any software that monitors network connections (and also disable proxy connections, if applicable) and check if the problem is resolved. If the answer is yes, you need to make changes to the settings of these programs, adding permission to connect to the App Store, iTunes, etc. services, or leave them disabled.

If all the manipulations specified in this manual did not help solve your problem with accessing the iTunes / App Store, you need to contact the official

When trying to create an Apple ID for their iPhone or iPad, or when trying to purchase a digital product from iTunes, the user may receive the error “For assistance, contact iTunes support: www.apple.com/support/itunes/ ww ". Attempting to start getting the ID first produces a similar result, forcing the user to wonder what the problem is. In this article I will tell you what the error is, what are its causes, and how to fix the "Contact iTunes Support for Help" error on your PCs.

This is how the mentioned message looks like

Causes of the error on iOS

This problem is of an international nature, and is observed in many Yabloko people around the globe (the English version of the message - “for assistance contact itunes support ...” occurs no less regularly).

According to indirect data, the occurrence of this error in most cases is associated with IP filters that are installed by Apple on the unreliable IP addresses of individual users (for example, incorrect registration with the input of incorrect data was carried out from these IPs, there were problems with the payment card etc).

Also, the cause of this error is a standard failure on Apple servers, which also sometimes happens.

How to fix the error "Contact iTunes Support for Help"

The solution to the "contact iTunes support" problem might be as follows:

1. Change your IP... Try to register and get your Apple ID not with your standard ISP and Internet connection, but somewhere else (in the city center with free Wi-Fi, in some Internet cafe, at work, at the university, etc.) Further);
2. Contact Apple Support https://getsupport.apple.com/ as recommended in the error text. Follow this link, select your current location (for example, Russia), select the device for which you need help - "Apple ID and password" - "Create an Apple ID and password". Here select the communication method, for example "Schedule a call".
   

   Then decide on the day and time of the future call, enter your data and phone number, write down the reference code (if any), and wait for a call from a specialist.

   
   Enter your details and wait for a call from a company specialist

3. Use a system bug... The third of these methods does not always work and not for everyone, while there were users for whom it worked. After the error I am considering appears on the screen, quickly tap the "Next" button at the bottom of the screen, and if you are patient and you are lucky, you will be able to complete the registration of your Apple ID.

1. Use US details when registering Apple ID... If you see the error I'm looking at, do the following:
2. Open the App Store and sign out of your current account. On the "Selection" tab, go to the very bottom, and by tapping on our login, click on "Log out".
3. We go to the search tab, look for a free application there, for example, let it be "Youtube". Click on "Get", in the menu that appears, click on "Create Apple ID".
4. Choosing a country " United States"(USA). We accept the license agreement by clicking on "Agree".

Enter the data for registration:

1. Email (Email). Here it is better to choose the world mail services, let it be Gmail.com (mail from Google).
2. Password (password) - a combination of Latin letters, numbers, and a special character;
3. Security Info (security information) - here you need to specify security questions and answers to them (remember both, they may be needed when recovering a password);
4. We indicate the date of birth (better your own or a loved one, so as not to forget if you need to recover the password)
5. In the column " Billing information"(Information on billing) choose the payment method" None "and tap on" Next ".

Now you need to enter a real American address and phone number. Better to take some real address from Florida (there are no taxes on purchases made in the "App Store").

Enter the following details, all in English:

1. Street (street);
2. City (city), for example "Tampa";
3. State (state) - FL (Florida);
4. Zip Code (index) - Florida has 32830;
5. Area code - for Tampa it is 813;
6. Phone - needs the last ten digits.

This data can be taken, for example, by searching in Google Maps for some object with the specified data (hotel, university, or something else like that).

After entering this data, you will be taken to the verification screen. Check the email you provided earlier and follow the link from Apple's confirmation email. If your application (in this case, "YouTube") starts loading, it will mean the successful creation of an Apple ID.

Conclusion

In this article, I considered the error "Contact iTunes support for help", and various options for solving it. I recommend trying the method of obtaining an Apple ID that I described above, changing your IP, as well as contacting Apple support, which will try to help you fix the dysfunction described above.

If you can't connect to the iTunes Store. If you can't connect to the iTunes Store on your iPhone, iPad, iPod touch, or computer, check your iOS settings and your Wi-Fi, Internet, and network connections.

If you can't connect to the iTunes Store, one of the following alerts may appear:
“I can't connect to the iTunes Store. An unknown error has occurred. "
“We were unable to complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later. "
“ITunes could not connect to the iTunes Store. Please make sure your network connection is active and try again. "
“The request to the iTunes Store could not be completed. This network connection could not be established. An error has occurred in the iTunes Store. Please try again later. "
Training
Make sure you can access the Internet from your computer or device.
Make sure your computer meets the minimum system requirements for iTunes.
Make sure your operating system is up to date.
Mac: From the menu bar at the top of your computer screen, choose Apple ()\u003e Software Update to check for available updates for your computer.
Windows: Visit the Microsoft Windows Update web page.
Troubleshooting

On a Mac or PC
On an iPhone, iPad, or iPod touch
If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch, follow these steps.
Make sure the date, time and time zone are set correctly. Go to Settings\u003e General\u003e Date & Time. A different city may be listed in the time zone list for your time zone.
Make sure the latest version of iOS is installed. Go to Settings\u003e General\u003e Software Update to check for updates. You can also connect your iOS device to iTunes and select Update on the device's Overview page.
Make sure you are within range of a router or Wi-Fi base station. If you are using a cellular network connection, make sure cellular data is turned on in Settings\u003e Cellular. When connected to a cellular data network, large purchases may not download. You may need to be connected to a Wi-Fi network to download programs, videos, and podcasts.
Make sure you are connected to the Internet. For help with connecting to the Internet, see your device's user manual.
Check if other devices, such as laptop computers, can connect to the Wi-Fi network and access the Internet.
Turn your Wi-Fi router off and on again to reset it.
If that doesn't solve the problem, learn what to do if your device won't connect to Wi-Fi.

On a Mac or PC
If you cannot connect to the iTunes Store on your computer, access may be blocked due to a software conflict or ISP. Try the following to fix the problem.
Mac
Make sure you have the latest versions of iTunes and Safari installed.
Firewall settings may prevent connections to the iTunes Store. Learn how to configure your firewall.
Connection errors are sometimes caused by keychain issues. To reset your keychain, use Keychain Access First Aid.
If you receive a specific error message, get additional help to fix the problem.
If the above steps do not resolve the issue, contact your ISP and make sure these ports and servers are enabled for your network.

Register in the AppStore from your iPhone can be done in two ways, the first method is standard, with the obligatory indication of your credit card number, but we will consider the second method of registering in the AppStore without specifying payment information... How to tie or unlink a payment card from Apple ID read also at the end of this article.

Advantages of using this method:

You can download free games and applications from the AppStore;
- You are insured against accidental withdrawal of funds from your card;
- You can add your payment card details at any time.

So, everything you need to have with you for registration in the AppStore without binding card data - this is your iPhone with an Internet connection via Wi-Fi or through the network of a mobile operator (you may be charged at the rates of your operator).

How to register in the AppStore from iPhone without linking a payment card

Step 1: We open the store of games and applications AppStore

Step 2: We choose any free game or application, I chose, for example, Fifa 15

Click on "Free" -\u003e "Install". The "Login" window will appear in front of us.

Step 3: Selecting "Create Apple ID"

Step 4: We choose the country in which you are located, we are located in Russia, therefore we choose Russia

Click again "Accept"

Step 6: A menu will appear in front of us with the filling of "Data for subsequent entry" and "Security parameter".

Step 7: In the first field E-MAIL we write Your valid e-mail address, in the future it will serve to sign in to the Apple ID and to recover the password from the account.

Important: we come up with, remember and write down somewhere in a notebook your new password for your Apple ID account.

Password requirements:

1) At least 8 characters, including numbers and uppercase and lowercase letters;
2) The same character cannot be repeated 3 times in a row (666);
3) The password must contain and numbers and letters;
4) The password must contain at least one capital letter.

For example: it can be your phone number or its last digits, or some kind of date + your name in English.

6607elenA
Lena1987
Elena4012 and others

This makes it easier to remember and enter. Be sure to write down your password somewhere in a notepad so as not to lose it.

Step 8: We ask and answer 3 questions to ensure the security of your account (will be required if any data changes).

For example:

The name of your childhood best friend? -\u003e Elena

Favorite childhood book? -\u003e ABC

What is your favorite sports team? -\u003e Zenith

Important: Ask questions and write answers with truthful information, otherwise you may forget the answers, or better, just write down the answers somewhere in a notebook.

Step 9: Fill in a backup e-mail, if you like, for example, a relative's e-mail. I will not fill out.

Step 10: Please fill in your actual date of birth.

Step 11: Disable "Newsletter Subscriptions" to avoid receiving spam in your mail.

Step 13: Scroll down and fill in the "Billing address".

Required fields: Greeting, Last name, First name, Address, Zip, City, Phone number.

You will have to fill in the fields, provide accurate information, in case you have any requirements or claims against Apple, you will confirm that it is really you.

Click Finish. Account already createdbut not confirmed.

If you do not pass the E-mail verification, you will not be able to make free purchases.

Step 14: Go to your email and click "Confirm Now".