A lost battle in an online shooter, an improperly completed quest, a Persian is not properly pumped - these and other similar moments, of course, upset a gamer. However, their negativity is negligible compared to situations when, when authorizing on Steam, the service writes, they say, anyway, your entered password, login is incorrect, but you cannot remember the correct option (forgot everything); or even worse - you suddenly notice that someone is entering the profile without your knowledge. What to do, I can’t enter !? How to be
These articles and other issues related to access problems in the Steam account are designed to provide answers to this article: how to change the password in Steam, reset it if you forget it, and come up with a new one, how to come up with complex, crack-resistant keys, etc.
So do not rush to start registering a new account, to give up games, money on the account (if any) and other acquired benefits on the site. Let's try to restore the account. Consider solving the most common problems.
Verification on login from another device
If the function is activated in your profile Steam guard, at the first authorization on another computer, the service automatically sends a verification code to the specified email. Go to your mailbox account. In a letter from Steam, copy the sequence of characters for verification (Ctrl + C).
In the browser, in the "Steam ..." window, paste the copied code. Click the "Send" command.
Attention! When you request confirmation of account rights, you do not need to activate the password recovery procedure.
After the verification is successfully completed, in the “Finish!” Panel, click “Go to Steam!”.
change Password
To change the password in Steam, do the following:
1. In the platform application, open the menu: Steam → Settings.
2. In the "Account" section, click on the "Change ..." option.
3. Enter your current password. Click Next.
4. Go to the mail and copy the confirmation code in the letter “Steam: password reset request”.
5. Return to the application window. Enter the received code. Type a new key in the next two fields (an acceptable option would be a combination of at least 10-12 characters from Latin letters, numbers and special characters; example: yuew32456 $ 2).
Can't log in to Steam? Request password recovery. You will need to enter the key that appears on the mobile authenticator. To do this, you must have Guard protection. But even without it, you will not lose your account - in extreme cases, the code will be sent by mail or SMS. If you don’t have access to the attached E-mail or phone, send a request to tech support. But operators may fail.
To reset a Steam profile password:
Mobile authenticator
- On the “Can't log in?” Page, select “No access to authenticator”.
- Also indicate that you do not have access to your smartphone and mail.
- Fill out the form: login, phone number, E-mail, which was specified during registration.
- Do not write “Forgot password from Steam. Help". You need to prove that this is your account. For example, explain how you paid for your purchases. And better - attach a screenshot or scan of the receipt.
- If you have a game disc and entered a key from it, take a picture or scan the box. So that the code is visible. And add this to the profile.
- To attach an image, click on the link "Select file".
- Users often forget or lose passwords. Therefore, a lot of calls. They will not answer immediately.
- They may refuse you at all. Support is written not only by honest users, but also by attackers who “recover” other people's accounts.
- Provide as much data as possible. So the higher the chance that the request will be approved. If you do not know what information is needed, ask.
What to do when hacking?
You enter the correct code, copy it from the file, but does Steam still write “Wrong password”? You may have made a mistake when filling out the registration data. But if the client from them earlier "came", most likely, you were hacked.
- Try to restore your account. Even if it’s in the hands of attackers, you still have the phone and E-mail.
- Check your computer for viruses. Change the password in the mailbox. It is unlikely that the "hacker" just picked up the code. Perhaps on a PC a trojan that sends your data to hackers.
- In technical support there is an item “Stolen account”. But this page has an article on how to protect credentials. Send the request through the recovery form.
Problems with entering Steam are easy to solve if you have a mobile authenticator attached. Just enter the code from the screen. The key can also be sent by E-mail. Regularly update the mailing address in your profile. Otherwise, it will be necessary to write technical support for recovery.
Forgot your username or password and can’t log in to Steam? The main thing - no panic! Follow this guide and we will help you regain access to the system in a few simple steps.
It is worth noting that for any recovery operations, you must have access to the mail or phone number that was specified during registration.
How to recover login
First of all, go to home page official site of the system and follow the link "Forgot your password?". In the window that appears, select “I do not remember the name or password of my accountSteam» . If you do not know your login name, enter the mailbox address or phone number in the line.
If you entered the information correctly, the system will offer you reestablish account access using mobile authenticator. To do this, go to the mobile application, click on the menu icon in the upper left corner and select Steam Guard. Enter the code in the line. 
After entering the code, you will be taken to the page where it will be indicated name and nickname of your account. 
If you do not have a mobile authenticator, the system can send you SMS message with an access code, after entering which you can restore the login. If you do not have access to the phone, you can get the access code by mail. Do not remember any data? In this case, Steam will offer you restore access to the account using the card number, first linked mail and any other information.
How to change password
Follow the same steps as in previous section and find out the name of your account. Next, select " Change password". On the opened page you will be offered enter twice new passwordto change it. Knowing the old password for this operation is optional.
Important: for security reasons, after changing the password, you are within 15 days you cannot perform any operations on the trading floor!
All operations indicated above can be done using the client. To do this, in the login window, click on the button “I can’t log in to my account.” In the window that opens, you can reestablish account name or reset your account password. 
Please note that the system does not provide the ability to recover a lost password without resetting it.
Change Nickname (Login)
This procedure is quite simple, but requires access to the application itself. After you log into Steam, you need to go to the profile management tab. 
Here, among the many settings, we need the upper left, which is called Profile name. Just enter the desired name and confirm changes. 
How to change or return a lost mobile authenticator
If you do not have access to mobile appor your phone has been lost, select "My mobile authenticatorSteam was deleted or lost ” on the support page. Enter account name, mail or telephone number. Next, insert the verification code from the mail or SMS into the line, then on the page with the username and nickname, select "Remove AuthenticatorSteam Guard» .
To uninstall you will need recovery codewhich can be found in the application. If you don’t have access to the code, contact Support with known account information to restore it.
Similar actions will have to be done for removal (and subsequent change) phone number.
Important: Always store the recovery code in a safe place and do not allow it to fall into the hands of attackers.
If you have forgotten the password from your Steam account, it can be restored via mail, phone or Steam Guard. If you forgot your mail password or did not bind Steam to the phone, a way to solve this problem is possible through the Steam technical support service.
How to recover if I remember the email address and the answer to the security question
2) Click on the “Login” button at the top of the screen;
3) Now click on the “Forgot your password?” Button .;
4) Select the section “I do not remember the name or password of my steam account". Even if you remember your username, you need to select this item to restore exactly that accounton which the desired game is registered .;
5) In the field that appears, enter your mobile number phone, login or address email;
6) A letter will be sent to the mail indicated at registration. It will contain the name of your account. If the message did not arrive, check the spam section in the email - the message may be there. A letter will come anyway, so you can specify the phone, and login, and email.
7) Now click "Finish" and return to the beginning.
8) Again, click "Restore account" and in the window that appears, select "I know the name of the account."
9) Then we enter the login that came to the email.
10) A letter with a verification code should come to the same email address and your secret Question. (But not the answer to it!)
11) Enter the confirmation code and the answer to the security question in the fields required for this. Then click "Next."
Important! The answer to the secret question must be written in Latin letters (strictly letters of the English alphabet). The answer is case sensitive: pay attention to lowercase and uppercase characters.
12) Then Steam will require you to select a new password. To confirm the password change, enter the new password twice and click the “Next” button.
If all the data is entered correctly, the password must be successfully changed, and you will log in to your account using the new password.
note, if you log into your account from another computer, and at the same time you have the Steam Guard function turned on, then an email will automatically be sent to you in which you need to confirm that you are the owner of this account.
How to recover if I don’t remember the answer to the secret question, don’t remember the mail or the letter with the account doesn’t come to me
In this case, you have to take a picture of the game key. Take a picture of the key that came to your e-mail, or the key indicated on the disk with the game, if you bought the game on electronic media. The photo should be clear, in a resolution of at least 1024x768 pixels.
Important! Do not edit the photo in any graphic editor, otherwise the photo will be considered invalid.
1. Register new account Email.
2. Register a new Steam account on the tech website. Steam support.
3. After registering a new account, a letter should come to the new mail with a request to confirm the registration. Follow the link in the letter or copy and paste it into the browser line.
4. After confirming the registration, follow this link https://support.steampowered.com/newticket.php and fill in the required fields:
- Your Question - enter a description of your problem here in English. For example: Hello! I forgot my password and secret question. Help me please.
- Add attachment - click on the button and attach the previously taken photo of the key.
- Language - leave English
- Your email address - leave by default
- Subject - The subject of the letter. Indicate in English: Lost password and secret question
- Category - select Account Question, then - Password reset Request
- Steam Account Name - account name, if you remember. If not, leave the field blank.
- CD Key - the key of the game.
- Operating System - choose your operating system (not necessary)
5. Confirm that everything is done correctly by clicking the "Add Question" button.
6. Wait. A few minutes later a letter should come to your new email, in which it will be said that the appeal to technical support has been accepted.
7. If the letter did not arrive, then something was done wrong.
8. After some time (due to the difference in time zones, the answer comes at night) on email address A response from technical support will come. If everything was done correctly, then in the letter you will be asked to confirm that you are the owner of the licensed disc.
9. Write with a pen on free space stickers with the key your Steam technical support number and send them a new photo. Typically, this number is as follows: XXXX-XXXX-XXXX. For example: DHGI-3732-FOMW (but you will have a different character set).
Important! The photo needs to be added to an existing appeal on the Steam website. To do this, follow the link provided in the letter.
10. If your appeal is closed, then click the reopen button.
11. To add a photo, click “Add Attachment”, find the photo on your computer and upload it to the website (“Attach”).
12. Write a different text in the message field. For example: “Here is the license key confirmation for the game Counter-Strike: Global Offensive. Please restore my account and password. ". Then click Submit.
13. After this, a letter should come up with account information: login and new password.
Tip: after recovering the password from Steam support, change it to a new one. But this time, be sure to remember it or write it down somewhere!
Video manual
If you have any questions, write in the comments!
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1. In steam client account reminder built-in.
In the window asking for the account name and password, click Restore account ....
2. In the window that appears, select I do not know the account name. Even if you remember the name of the account, still select this item so that the account on which the game you need is registered is restored.
3. In the next step, select the item I remember the product code. Enter the code indicated on the box with the game.
4. An email will be sent to the email address you specified during registration, in which it will be written name your account. If the letter did not arrive, check the spam section in the mailbox - the letter could get there.
If this does not happen, then the email address you entered is incorrect: this game is registered on a different account or a different email address was specified during registration. If you don’t remember the email address you need - use the second part of this manual.
5. Click on the Steam window button Done and go back to the beginning. Click again Recover account and in the window that appears, select I know the account name.
6. Enter the username, sent to you by mail.
7. The same email address where you received the account name should receive a letter in which it will be indicated security Code and yours secret Question. (no answer)
Attention!
The answer to a secret question can only be written in the letters of the English alphabet.
In addition, it is important that it exactly matches the answer written during registration: pay attention to capital letters.
9. Next, Steam will require you to select a new password. To confirm the password change, enter the new password twice and press the button Further.
If all data is entered correctly, the password must be successfully changed. You can log in to Steam using your new password.
You can recover your account using a license key from any game registered on your account.
It takes a little more time and effort.
1. First of all, you have to prove that it is you who own the disk. To do this, take photos of the key. The photo should be clear, with a resolution of at least 1024x768. It should be possible to read the key.
Attention!
Do not modify or edit the photo in any way.
2. Register new Email
3. Register an account on technical support site Steam by clicking on the link https://support.steampowered.com/newticket.php by clicking on the button.
4. After you have completed all the fields required for registration and clicked the button, a letter should come to the mail that you indicated when registering on the site with a request to confirm the registration. To do this, you need to follow the link indicated in the letter (if the link is not opening, copy it to address bar your browser).
5. After you have confirmed the registration, follow this link: https://support.steampowered.com/newticket.php and fill in the required fields in the window that opens:
Left:
Your question - a description of your problem, for example: Hello, i forgot my password and secret question. Please help.
Add attachment(add attachment) - button under the field with a description of the problem: click on it and attach a photo of the key.
On right:
Language(language) - leave English
Your email address(email address) - leave it as is
Subject(Subject) - the subject of the letter, in our case, write this: Lost password and secret question
Category - choose Account Questionthen - Password reset Request
Steam Account Name - account name, if you remember, if not, leave it blank.
Cd key - the key to the game out of the box.
Operating system - choose your operating system (optional)
Make sure that everything is done correctly and click the button: (add question).
6. If everything is done correctly, then after a few minutes mailbox an automatic letter should come, in which it will be said that your appeal to technical support has been accepted.
If this letter did not come after you sent your call to Steam tech support, it means something was done wrong.
7. After some time (due to the difference in time zones, the answer comes at night) a response from technical support will come to the email address. If everything was done correctly, then in the letter you will be asked to confirm that you are the owner of the licensed disc. If you get something incomprehensible - forward the letter to [email protected]website
Write any text in the message field, for example, the word "Photo" and click
8. After that, a letter should come up with account information: login and new password. If you receive something incomprehensible instead of a new account, send an email to [email protected]website .
