If you have a smartphone or tablet with operating system Android on board, for example, one of the Xiaomi devices, then you are definitely familiar with the program Play market. This is the official store of games and applications from which you can install any software on your device. It often happens that when installing programs, error 491 occurs, which is one of the most popular. Do not worry, as this problem can be fixed in a couple of minutes. All of the listed methods for solving the problem will be described in detail, so even inexperienced users can handle it.
Solution Methods
Simple
- You can try to get rid of error 491 by simply restarting your smartphone, but this method helps few users.
- One of the reasons why error 491 occurs when downloading applications from the market is the wrong date on the smartphone. Check it out, or better yet, set the date and time synchronization over the Internet.
- It is also possible that error 491 occurs on android due to an incorrect wifi works networks. Disable wi-fi and try to download the program through mobile network. If everything works, then reconnect to the wi-fi network.
- Sometimes error 491 in the play market may appear due to a clogged cache Apps Play market. To fix the problem, go to Settings, select the "Applications" item, find Google program play market. Click on the "Clear Cache" button, then "Erase Data".
Restarting google account
This method most often helps to resolve error 491 in Google Play market. Its essence is that we first remove account google account from the device, then restart the smartphone, then enter your google account details again. Here detailed instructions how to unlink an account from a smartphone:
- We go to the Settings of the smartphone, open the item "Google Accounts". Choose your address, delete it.
- A window will appear asking you to re-login to your profile. Ignore this and reboot the phone.
- Go back to "Google Accounts", enter your e-mail and password.
By the way, this method also helps to solve other problems that occur when downloading programs.
Reset dalvik cache
If you have tried all the previous methods, but error 491 still does not disappear, then there is one, more complicated way to solve the problem. Your android device must have a custom recovery installed, one of these is TWRP.
- We go to Recovery.
- Click on the "Wipe" button. A lot of sections will open. We remove the checkmarks from all items, leaving only on "Dalvik-cache".
- We perform cleaning, and then reboot the device.
- We try to install the program and rejoice.
If you use various device cleaners (Clean Master and others), be sure to add all available Google applications, including services, to the exceptions. The fact is that the program clears the cache arbitrarily, even without your knowledge, after which error 491 appears unexpectedly, as well as some others.
Conclusion
We have collected for you the most effective and proven methods for solving today's problem. Start from the very easy way maybe he will help you. If this problem will appear in the future, then follow the "cleaners" that are on your device, perhaps they are the cause of all the problems.
Error code 491 is one of the most common problems associated with Google. Play Store on Android devices. The error usually fires when the user downloads an app or game from the Google Play store. Of course, when you are ready to work with the right program or take a break new game, the appearance of any obstacle is incredibly annoying. Luckily, this error is not that dangerous and can be easily fixed without much effort.
In fact, there are several ways in which you can fix the 491 error that occurs when working with Google Play. However, in some cases, you may need to try a combination of several methods in order to deal with the situation. Below we present these methods in the order in which you will need to try them sequentially if the previous method did not work.
Method 1: Reboot your phone
The most common way to fix error code 491 is. This method fixes the error in most cases, however, if this does not solve the problem with your device, please proceed to the next method.
Method 2: Clear Google cache Play Store and Google services play
The second most common way to fix error 491 is to clear the Google Play Store and Google Play services cache. Here is how you can clear the cache for both apps:
- Go to Settings -> Application Manager -> Google Play Store (then all manipulations will need to be repeated for Google Play services);
- Click on "Forced stop";
- Click on Clear data and cache;
- Reboot your phone and error 491 should be fixed.
Method 3: Delete and re-add yours Google account
The third most common method for fixing error code 491 is to deleting your Google account, restart your phone, and then re-add your Google account. This method should certainly help you deal with the problem, as well as many other users. Here is how you can delete your Google account on your phone:
- Go to Settings -> Google Accounts and delete the account associated with Google Play.
- Now you need to restart your Android device;
- Next, go to Settings -> Accounts and re-add the previously deleted account Google entry.
After you have done all the manipulations proposed in P.P. 1-3, open Google Play and select your Gmail account. Now you can download any game or app from Google Play without encountering any errors.
Method 4: Clear Dalvik Cache
You can use this method as a last resort if all the methods listed above did not help fix error code 491. This method can be used if you have installed a custom recovery mode on your device created by third party developers(for example, ClockworkMod). Follow the instructions below to clear Dalvik cache your Android device.
Note : Error code 491 when trying to download/update an app from Google Play can also be caused by interference from third-party programs and apps, such as Clean Master. To avoid this error, you should not clear the Google Play cache and Google Play services when using Clean Master.
What does error code 491 mean in the play store on android
Error 491 means something is wrong before you could download the app on your android phone, and now the system does not allow you to do this - it gives an error 491.
This is one of the most common ones encountered today. One of the main reasons is the obstacle in downloading.
The second lack of space in internal memory or on an external SD card connected to the phone. Due to lack of space to install the application, it will fail every time.
Also, android issues error code 491 due to cache full, failure to detect google account and defective processor or boot manager software.
Therefore, we will consider all the options that you need to independently solve this problem.
The first way to fix error 492 in the play market on android
Reboot your phone. Reload software hopefully restore it.
All you have to do is press the Power and Volume Down buttons at the same time until the screen turns off.
You can also take the battery out and put it back in. Yes, it’s not a fact that the problem will fix itself, but there are precedents when such a move eliminated the error.
Method two to resolve error 491 ingoogleplaymarket onandroid
Clear phone cache. Error 491 failed to load applications may appear due to lack of storage space.
Then you will need to clear the cache in the play store app. You can do it manually, but it's a lot of work - you need to clean it in all Google Play Services.
To do this, just go here and download a great program for this kind of business. However, in addition to cleaning, it can do a lot more.
The third way to fix error 492 in the play market on android
As you probably already know, without a Google account, you will not be able to download anything from the play market, and this account also sometimes leads to the fact that the android gives error code 491 could not be downloaded.
What to do then? Then you need to log out of your account and log back in, or even better, delete it and log in again - you can go to the same one, you can go to another one (registration of a new one or two minutes).
Once you're done with this (after deleting your account), reboot your phone and log into your account.
IMPORTANT! before you start fixing any errors while installing the application, it is recommended to create backup all data. One simple mistake can lead to the loss of all data in the process of corrections.
The fourth way to eliminate error code 491 in the play market on android
Delete the app. The bottom line is that the application itself can lead to the appearance of bugs, such as not downloading from the play market.
It can get stubborn and everything. Then you need to remove it and install it again, but you won't be able to remove it (unless you have root rights or custom firmware).
You need to click "Turn off" and confirm, and the system will prompt you to remove updates (see the figure above).
Do so and see what happens. In the future, the application usually updates itself to the latest version.
Error code 491 is one of the most common problems associated with Google Play Store on Android devices. The error usually fires when the user downloads an app or game from the Google Play store. Of course, when you are ready to work with the right program or get distracted by a new game, the appearance of any obstacle is incredibly annoying. Luckily, this error is not that dangerous and can be easily fixed without much effort.
In fact, there are several ways in which you can fix the 491 error that occurs when working with Google Play. However, in some cases, you may need to try a combination of several methods in order to deal with the situation. Below we present these methods in the order in which you will need to try them sequentially if the previous method did not work.
Method 1: Reboot your phone
The most common way to fix error code 491 is. This method fixes the error in most cases, however, if this does not solve the problem with your device, please proceed to the next method.Method 2: Clear Cache of Google Play Store and Google Play Services
The second most common way to fix error 491 is to clear the Google Play Store and Google Play services cache. Here is how you can clear the cache for both apps:Method 3: Delete and re-add your Google account
The third most common method for fixing error code 491 is to deleting your Google account, restart your phone, and then re-add your Google account. This method should certainly help you deal with the problem, as well as many other users. Here is how you can delete your Google account on your phone:After you have done all the manipulations proposed in P.P. 1-3, open Google Play and select your Gmail account. Now you can download any game or app from Google Play without encountering any errors.
Method 4: Clear Dalvik Cache
You can use this method as a last resort if all the methods listed above failed to fix error code 491. This method can be used if you have installed a custom recovery mode created by third-party developers (for example, ClockworkMod) on your device. Follow the instructions below to clear Dalvik cache your Android device.Note : Error code 491 when trying to download/update an app from Google Play can also be caused by interference from third-party programs and apps, such as Clean Master. To avoid this error, you should not clear the Google Play cache and Google Play services when using Clean Master.
Various , but also in smartphones and tablets. So, on devices running the Android OS, problems often occur with the Play Store app store. Today we will talk about error code 491, which occurs when you try to download a game or application from the Play Store.
What causes error 491?
As a rule, the cause of error 491 is full cache on your device. Accordingly, in order to fix the problem, this cache must be cleared.
How to resolve error 491?
Method 1
Go on your smartphone (tablet) to "Settings", and then make a choice in favor of the section "Applications" .
Navigate to a tab "All" , and then find the application in the expanded list "Google Play Store" and open it.
In the menu you will need to press two buttons. The first one is "Erase data" . Without leaving the window, click on the button "Clear cache" and the system will clear the cache for the Play Store app.
Method 2
If the first method did not bring a positive result, and error 491 is still displayed on the smartphone (tablet) screen, then you should try deleting your Google account.
Open the app "Settings" and then find the block "Accounts" and select section Google .
In the block "Accounts" click .
If you have a smartphone or tablet with an operating Android system on board, for example, one of the Xiaomi devices, then you are definitely familiar with the Play Market program. This is the official store of games and applications from which you can install any software on your device. It often happens that when installing programs, error 491 occurs, which is one of the most popular. Do not worry, as this problem can be fixed in a couple of minutes. All of the listed methods for solving the problem will be described in detail, so even inexperienced users can handle it.
Simple
- You can try to get rid of error 491 by simply restarting your smartphone, but this method helps few users.
- One of the reasons why error 491 occurs when downloading applications from the market is the wrong date on the smartphone. Check it out, or better yet, set the date and time synchronization over the Internet.
- It is also possible that error 491 occurs on android due to a malfunctioning wi-fi network. Turn off wi-fi and try downloading the program via the mobile network. If everything works, then reconnect to the wi-fi network.
- Sometimes error 491 in the play market may appear due to a clogged cache of the Play Market application. To fix the problem, go to Settings, select the "Applications" item, find the Google play market program. Click on the "Clear Cache" button, then "Erase Data".
Restarting google account
This method more often than others helps to resolve error 491 in the Google Play Market. Its essence is that we first delete the google account account from the device, then restart the smartphone, then enter our google account details again. Here is a detailed instruction on how to untie an account from a smartphone:
- We go to the Settings of the smartphone, open the item "Google Accounts". Choose your address, delete it.
- A window will appear asking you to re-login to your profile. Ignore this and reboot the phone.
- Go back to "Google Accounts", enter your e-mail and password.
For Android devices
For Xiaomi devices and miui
By the way, this method also helps to solve other problems that occur when downloading programs.
Reset dalvik cache
If you have tried all the previous methods, but error 491 still does not disappear, then there is one, more complicated way to solve the problem. Your android device must have a custom recovery installed, one of these is TWRP.
- We go to Recovery.
- Click on the "Wipe" button. A lot of sections will open. We remove the checkmarks from all items, leaving only on "Dalvik-cache".
- We perform cleaning, and then reboot the device.
- We try to install the program and rejoice.
If you use various device cleaners (Clean Master and others), be sure to add all available Google applications, including services, to the exceptions. The fact is that the program clears the cache arbitrarily, even without your knowledge, after which error 491 appears unexpectedly, as well as some others.
Conclusion
We have collected for you the most effective and proven methods for solving today's problem. Start with the simplest way, perhaps it will help you. If this problem appears in the future, then follow the "cleaners" that are on your device, perhaps they are the cause of all the problems.
Has this happened to you? Find interesting application and trying to install it, but after clicking the "Install" button, you get an error message. Pretty annoying, isn't it? Therefore, we decided to compile a list of common errors, what they mean and how to fix them.
Solutions to such problems are based primarily on their own experience, as well as forum moderators of their readers. If you encounter other problems on Google Play, please describe them in the comments below and we will try to help.
Error DF-BPA-09 (Error processing purchase)
A purchase processing error happens quite often when you try to download an app. The problem does not go away by itself, so you need to open the settings.Solution:
This error is related to Google Play, so we hope that it will be fixed soon. In the meantime, do the following:
- Open "Settings" on your device.
- Go to the "Applications" section and then to "Application Manager".
- Go to the "All" tab.
- Find "Google Play Framework" in the list and click on it.
- Clear application data by clicking the appropriate button.
Error code 194
The error occurs when you try to download games or apps from the Google Play Store.Solution:
To get rid of this error, you need to clear the data of the Google Play Services app.
- Open the Settings app > Apps > Application manager.
- Move to the "All" tab and find "Google Play Services".
- Click on it and then clear the data.
- Repeat this process, but on this one, select “Google Play Store” from the list of applications. Now try installing the app again.
Error Code 495
The problem occurs when downloading and updating applications.Solution:
Delete Google data Play Store in Settings > Applications > Application Manager > All > Google Play Store. Also delete the Google Services Framework data.
Delete the Google account on your device, restart your device and add it again.
Error code 941
Interruption of the update process.Solution:
Go to Settings > Apps > Application manager > All > Google Play Store and click the clear data and clear cache buttons. In the same section, find “Download Manager” and clear the data and cache of this program. Try updating again.
Error code rh01 or rpc:s-5:aec-0
An error occurred while getting information from the server.Solution:
Go to Settings > Apps > Application Manager > All > Google Play Store and clear cache and data. Repeat this procedure with Google Services Framework.
Another solution:
Try deleting your existing Gmail account, restart your device, and then add it.
Error Code 504
The application cannot be downloaded due to an error.Solution:
Just clear your data and cache Google Apps Play Store and Google Services Framework from settings. Go to Apps” > Application Manager > All and find them.
Another solution:
Try deleting your Gmail account.
Error Code 491
App downloads and updates are not possible.Solution:
Delete your Google account, reboot your device and add it again. Next, go to “Settings”, open the “Application Manager” item in the “Applications” section. In the "All" tab, find Google Services, and clear their data and cache, and then force quit the application.
Error Code 498
Interruption of downloads from the Google Play Store.Solution:
The problem is that the cache partition on your gadget is full. Delete unnecessary applications and files, and then reboot into recovery mode. To do this, turn off the device, and then hold down the "Volume up", "Home" and "Power" buttons. This mode allows you to clear the cache and make full reset smartphone or tablet.
Select "wipe cache partition" using the volume buttons. Press the power button to confirm.
Error Code 919
The application downloaded and installed, but does not start.Solution:
The problem is that there is not enough free memory on the device, so delete unnecessary data, like music, the appearance of the application.
Error Code 413
Apps cannot be downloaded or updated. If you are using a proxy, be aware that it can cause problems in Google's work Play Market.Solution:
Find the “Apps” section in the settings, go to “Application Manager”, and then open the “All” tab. Find "Google Services" and "Google Play Store" apps in the list and clear their data.
Error code 921
You cannot install the program or game.Solution:
Try clearing the Google Play Store data and cache first, but if that doesn't help, then delete your Google account, restart your phone, and then add it again.
Package file corrupted
Google Play Store app store error.Solution:
Open "Settings", go to the "Applications" section, then to "Application Manager". In the "All" tab, find the application that is causing the error and clear its data.
Another solution:
Try to install the application from the web version of the store or download it not via a Wi-Fi connection, but a mobile one.
Error Code 403
Loading is not possible, and the request is “invalid”. This usually happens when two Google Accounts are used to purchase apps on the same device.Solution:
Sign in to Google Play Store with the correct Google Account. Uninstall the app that was causing problems and install it again by clicking the buy button.
Second solution:
Delete VPN settings. To do this, go to Settings > Other settings > VPN.
Third solution:
You need to completely erase the entire search history, which can be easily done in the Play Store yourself by selecting “Clear search history” in the application settings.
Fourth solution:
Create new account and sign in with it to the app store. Then, reinstall this application.
Error code 923
Unable to download: An error occurred while syncing account data or insufficient cache memory.Solution:
Delete your Google account and unneeded apps. The next step is to completely clear the cache through recovery: select “wipe cache partition” and then reboot the device by clicking “reboot system now”. Don't worry, your data will not be deleted. Add your account again.
Error code 492
Unable to install application due to Dalvik cache.Solution:
It's very simple - clear the data of the "Google Services" and "Google Play Store" applications. To do this, go to the “Applications” settings section, then to “Application Manager” and move to last tab, "All".
Note: If the problem persists, then you need to clear the Dalvik cache. Start your smartphone in recovery mode by first turning it off and then holding down the Volume Up, Home and Power buttons. In the menu that appears, select the item “wipe cache partition” using the volume buttons to navigate, and confirm by pressing the power button. As a last resort, you can do a hard reset of the device.
Error code 101
You can't install the program because there are already too many installed.Solution:
Delete old, unused applications.
Error code 481
There is a problem with your Google Play Store account.Solution:
Delete your current Google account and add another one.
Error code 927
The download is not possible because the Play Store is being updated.Solution:
Wait a couple of minutes until the Google Play Store is updated. If the problem persists, then go to the "Settings" application, navigate to the "Applications" section, "Application Manager", and then go to the "All" tab. Find Google Services and Play Store apps here and clear their data and stop.
Error code 911
You cannot download the application.Solution:
First, try clearing your Google services data. If this does not work, then try to download the program by connecting to another WiFi networks. You can also try downloading it using your mobile data.
Error Code 920
The program or game cannot be downloaded.Solution:
Turn Wi-Fi off and on, then try installing the app again. Clear your Google Play Store data, uninstall updates, and restart your device.
Another solution:
Try deleting your Google account, and then restart your smartphone and add it again. You can also add another account.
Error code -24
The problem is unknown.Solution:
To resolve this error, you need superuser rights. Install Root Explorer, go to Data / data and find the folder with the name of the application that is not downloading. Delete it and try again.
Error code pc:aec:0]
Solution:
Delete all synced accounts. Open the settings, go to the section with installed applications, and find Google Play Store in the list of all. Delete its data and reboot the machine and try again.
RPC error code:S-3
Unable to download the application.Solution:
Delete your Google account, then add it again. You can also try adding an alternate account.
If you have any other problem, then let us know in the comments and we will try to help you.
Updated 02/22/2017
Error Code 975 on Google Play
The good news is that error 975 occurs very rarely, and the bad news is that there is no solution yet. If you encounter this problem, then contact Google support.Google Play Error Code 963 on Google Play
This error is mainly faced by owners HTC One M8 and M9 when trying to install something from the Google Play app store or just update an app.First decision
Try clearing the cache of the Google Play Store application, as well as the built-in download manager. Look for these programs in the application manager, where all installed applications are located.
Second decision
If this error is still present, then now try removing google updates Play Store and then clear its data.
Third decision
Turn off the card microSD memory. To do this, open the settings, go to the “Memory” section, and then click the “Disable” button. Now launch the Play Store and try updating/installing the app again. If it works, then you can activate the microSD back.
Fourth decision
An update error may occur due to the fact that the application is on the memory card. Try to transfer it back to the phone's memory, and then update through the market. If the process was successful, then you can transfer the application back.
Error Code 944 on Google Play
This issue occurs during application updates. Users encounter it when the app store is not working, that is, the problem is in the company's servers.Solution
Go to the Play Store a little later. This is a temporary issue, so you just need to wait a bit.
Error Code 940 on Google Play
Unable to download the application.Solution
Sometimes just restarting the phone is enough, but if nothing has changed, follow these instructions:
- Open "Settings", "Application Manager" and find the Google Play Store in the list. Clear the cache of this app.
- Here, find the “Download Manager” application and clear its data.
- Do the same with Google Services Framework, Chrome and Hangouts.
Error Code 924 on Google Play
Usually occurs during the installation of applications with additional data that take up more free space in the phone's memory. The application loads, but an error message appears on the screen, causing the process to abort.Solution
Delete installed updates Google Play Store apps. Then try to download desired application again.
Error code 906 on Google Play (for 906 and 963 the solution is the same)
This error mostly occurs on smartphones like HTC One M8 and M9 during app installation or app update.Solution
With problems installing or updating apps, you need to clear the cache and data of the Play Store. If this does not help, then you need to uninstall its updates. If this does not remove this error, then try disconnecting the memory card and only then you need to repeat the installation / update process.
Error Code 905 on Google Play
Difficulty downloading apps or installing updates correctly.Solution
Open the settings and go to the section with all the applications installed on your phone. Find the Google Play Store there and uninstall updates, then wait a few seconds. Then give the Market time to install these updates back and then the problem should disappear.
Error Code 505 on Google Play
Two or more apps with duplicate permissions.Solution
You need to find out which application has the same permissions as the one you want to install and then you need to remove it. To do this, you must find the APK file of the application you are about to install and then try to repair it using the Lucky Patcher tool. It will display an alert, where the name of the program with which there is a problem will be. It, as you might have guessed, must be removed.
Error Code 501 on Google Play
If you can't open the Google Play Store or complete the installation, then it's almost certain that you have a 501 error.Solution
To solve this problem, you need to clear the data of these applications: Google Play Services and Play Store. You also need to delete your Google account and then restart your phone. Now you can add an account again, but wait 5 minutes until everything is synchronized (just don't touch your smartphone). After that, the 501 error should not bother you.
Error Code 497
Difficulty updating installed applications.First decision
Clear the Market data: open settings, go to the "Apps" section, and then go to the menu of all applications. Find the Google app store in the list and clear the data and uninstall updates.
Second decision
Disable the memory card through the memory settings and then try to update the application with which the error occurs. If that doesn't work or if you're not using a microSD, then check out the third solution.
Third decision
Unfortunately, this method requires superuser rights. With their help, you can remove a system application that does not want to be updated. Install the Root Explorer application from the application store, and then go to the phone's system section (System / App) in it. Here, find the application and delete the folder with it.
Error Code 110 on Google Play
The application cannot be installed.
Solution
Just clear the Play Store cache. If the problem persists, then try installing the application through the web version of the app store.
