Skype “recovery" usually refers to the recovery of data required to enter the system. Typically, a program does not require a login-password combination at each start, but sometimes, for some reason, logging out does occur. Or the user has several accounts and can not remember the login to enter one of them. Or, by inattentively clicking on the “Exit” button, you are in front of the login and password input window.
Anyway, required restore skype automaticallyi.e. get forgotten logins or passwords.
Using email address
The problem of forgotten data if there is an email address to which the account was registered is solved quite quickly and easily. Necessary:
Without using an email address
Or rather, if the address is forgotten. Then there are two ways.
- Write in the support service and be prepared for sometimes tedious correspondence to confirm your identity.
- There is a possibility that the system remembers personal data in the cache and allows you to launch Skype without the Internet.
Then you need to do the following:
- launch Skype, while disconnecting the Internet;
- in the main menu of the program go to the items " Skype» — « Personal data» — « edit personal data". In the right part of the window, find the item “ Email". If the address was previously recorded in the profile, it will appear on the right side of the screen.
It also happens that the user remembers both the username and password, but still cannot log into the system. This indicates that the account has been blocked. For example, on suspicion of hacking. If this happens, you need to write to the Support Service and answer a few questions regarding the identity of the profile owner. If everything went well, on email recovery instructions will be sent.
There can be a lot of prerequisites for restoring a remote messenger to a PC: starting from the standard random uninstall, ending with the loss of a username or password. In some cases, you can restore Skype automatically, and in others, you will need to reinstall the software. We consider each case in order.
Is it possible to restore Skype accidentally deleted by the user
The most popular option is the lack of a program on the PC due to accidental deletion. All you need to solve is a browser and Internet access, because you just need to install Skype. You can do this by selecting the required version and using a simple installation guide. In just a few minutes, the program will again be on your PC and you will be able to log into your account and continue communicating with loved ones.
One of the real problems for beginners may be the simple disappearance of the application shortcut from the desktop, because of which the user can decide that the program has independently uninstalled from the computer. This is not so - the software is still installed and works fine. To restore the shortcut, open the "Control Panel", select the "Add or Remove Programs" section. In the list that appears, find the name of the application, and right-clicking on it select the “Send” and “Desktop” commands.
The next option, in which you need to restore deleted Skype, is the loss of a password. If you remember your login, then the operation will require literally a few actions:
- Run the program.
- You will see a window for entering your login and password.
- Try logging into your account again.
- If you have problems with this, click on the “Can't log in?” Command.
- A window will appear in front of you, in which you should enter the email address that was used during registration and click on the "Send" button.
- Now you should check your mailbox (it should receive a letter from the support service).
- In the message you will find security code, which should be copied and entered in a special empty field.
- Select the "Reset Password" command.
- Come up with a new code and confirm the changes.
The situation when you can’t even remember the login - should not scare you either. Solving this problem is very simple:
The errors associated with the work of Skype have different sources. Often the cause of the malfunction is the human factor, which is directly related to the carelessness of the user. In addition to human-related errors, there are technical failures that cannot be resolved without the help of Skype technical support.
Human factor
There are interesting statistics that claim that in 75 percent of cases with program malfunctions, the users themselves are to blame. There is no reason to argue with this data, since the list of problems with Skype that arose due to a human error is quite extensive:
- The Skype user accidentally forgot the username and password, which is why access to the account is impossible. Restoring a profile in this case is quite simple;
- The owner of the PC forgot all the data from the account;
- Skype suddenly stopped working;
- The program does not load when you click on the shortcut;
- Absolutely all contacts and correspondence disappeared.
Above are the most common problems with the application. It is possible that the reasons malfunctioning Skype could be bigger. We will begin to solve each problem in order of priority.
Lost username or password
The most “harmless” problem that could happen to the user. Recovering your Skype password or login is quite simple:
- We launch the application from the desktop. In the login menu that appears, select the inscription that we can’t log into Skype, which in new versions is located at the bottom left of the screen:
- The owner of the account is automatically redirected to a new browser window, where they are prompted to enter email (you can also use the number mobile phone or login) to which the account is registered:
- A few minutes later, an email will be sent to the specified email with a link to the account recovery and a verification code that is entered on the specified line;
- After that, the user sets new password from skype.
Now, regarding the recovery of your Skype account, if the user has forgotten his email, login or phone number. In this case, there is only one option - customer support:
In the feedback form, you need to fill out a letter to the support service, which should indicate information that can identify you as the owner of the profile:
- Password (if the user has not forgotten it);
- The number that is listed on your Skype profile;
- Payment details;
- Data from the questionnaire, if it is completely filled.
You should not expect an instant response from the support service, as they need time to consider the request and compare the data. The answer to the decision to restore the account comes, as a rule, within 6 hours.
Skype crashes
If an error occurred while working with Skype, then there are two main reasons for this:
- Network failure. It is obvious that Skype will not work without the Internet, so first of all check the network connection;
- Malicious programs. Many viruses like to register on Skype. Having found this out, the anti-virus adds quarantined application files, which is why the launch is blocked.
In the latter case, it is not recommended to add Skype to the exceptions. Of course, there is a chance that the antivirus was wrong, but if the application really infected the virus, then all the user's personal data is in danger. It is better to completely remove the service and download a new one from the official site.
Recover Deleted Messages
Missing messages becomes a nightmare for any user, because important information can be stored in them. SkypeLogView will help return conversations and messages for free.
Comment. Download the program only from the official site, otherwise there is a risk of downloading files infected with the virus.
The essence of the utility is as follows: after the first launch of Skype, a profile folder is created on the user's computer, which stores the history of all actions of the owner. The data is encrypted, but SkypeLogView allows you to get full access to it.
Usage Algorithm:
- Download the utility for free from the official website of the developer, and unpack the archive to any place;
- Close all Skype processes and run the program from the desktop;
- In SkypeLogView, go to the “File” tab and then “Select the tab with logs”;
- After that we indicate the path to skype profile on PC:
The program will be able to recover only those messages that are stored in this folder. That is, reinstalling the OS or deleting the partition will make it impossible to return the correspondence.
Technical errors
It often happens that the username and password are known, but Skype does not start due to an incomprehensible failure. There are many technical errors, but most of them do not reach the user, since they are resolved at the time of occurrence.
To restore Skype on Windows, the following measures must be taken:
Comment. If the file does not appear, then in the explorer you need to set "Show hidden files and folders. "
If the above measures did not help return Skype to work, then the only right option is to reinstall operating system. Despite the radical nature of such a solution, it helps in almost all cases. Do not forget about technical support. By telling specialists about a problem that you could not solve, you will help both yourself and other Skype users.
A video instruction that provides a visual guide to recovering your account if the user accidentally forgot their username or password:
INFORMATION - PURCHASED! FOR MANY, SKYPE NOW AS A DROP IN F ... IN THE IRON!
IN lately many Skype users began to experience problems associated with crashes in the program. This is due to the fact that Skype has changed the owner, now it becomes the property of Microsoft. And how to fix the problems and restore the normal operation of Skype, read below.
Skype does not work. How to fix Skype do it yourself?
For Windows operating system:
1. If you do not have the latest version of the program, then uninstall Skype and install the most latest version. The problem can be solved. If it doesn’t help, move on ...
2. Disconnect completely Skype, i.e. if the icon is still active in the tray, then you need to right-click on it and then select "exit".
3.
Open Windows Explorer and in address bar Explorer, copy this: "% AppData% \\ Skype" without quotes, and press Enter. A folder with your Skype profile will open. For reference, I’ll give the full addresses where Skype logs and profile data are stored:
Windows XP: C: \\ Documents and Settings \\ [Windows User Login] \\ Application Data \\ Skype \\ [Skype Login]
Windows 7: C: \\ Documents and Settings \\ [Windows User Login] \\ AppData \\ Roaming \\ Skype \\ [Skype Login]
4. Make all the files visible in Explorer, for this you need to select “Folder Options” (for XP) or “Folder Options” (for Windows 7) in the Tools menu and put a daw next to “Show hidden files, folders and drives” on the View tab.
5. Locate the shared.xml file in the open folder and delete it. After that, launch Skype again.
6.
If deleting the shared.xml file does not help, then:
- Remove Skype.
- remove ALL contents earlier open folder "% AppData% \\ Skype", after copying (!) all files in another folder (this is necessary in order not to lose the message history, and to be able to log into Skype if you forget the password).
- Install Skype again.
- Now you need to enter your login and password, and enter Skype. If you do not remember the username or password, then restore previously copied files to the same folder. Then, if the option of automatic authorization was activated earlier when Skype started, the program will also automatically log into your account, but you still will not recognize the password.
- You won’t have a message history, and you won’t be able to return it back to Skype, but if you have valuable data there, you can view the old history using the utility SkypeLogView.
What if the above method didn’t help?
1. First of all, carefully review all the points above, and if you missed something, do it again.
2.
Download and install the program Revo uninstaller, and do the following:
- Run the program and find the Skype icon. Highlight it, and click "Delete" at the top.
- Select the “Advanced” mode (the most recent), and click Next.
- The program will delete Skype, after which it will search for the data remaining after Skype in system registry, and you will need to select the data to delete. Here you need to be careful, select three points as shown in the figure:
Open the folder "% AppData% \\ Skype" again, as described in step 3 above, and delete all files from it (after making a copy of all the files in another folder).
- After the data in the registry, Revo uninstaller will find the remaining data on the hard drive. But here you can’t delete anything. All we needed was already deleted directly from the folder. Skip this step.
- Install Skype again. And restore the previously copied files (if necessary) as indicated in paragraph 6 above.
3. If all of the above does not help, then you can try to install portable version of skype, or take advantage of version 4.2. You can try installing Skype in a different directory. For example, if it was on drive C, then you can try putting it on D.
4. Set Skype to compatibility mode with your operating system. In order to do this, you need to right-click on the shortcut, then select the "Properties" item in the pop-up menu where you need to open the "Compatibility" tab, and check the box "Run the program in compatibility mode with ..." and set your OS.
For Mac OS X:
1. Close completely skype.
2. Open the following folder: ~ / Library / Application Support / Skype /
where the ~ symbol means your home folder o open Finder and click Go -\u003e Home or, for example, Command (bullseye) + Shift + H if you don't know how to find it.
For Linux operating system:
From the console, delete the shared.xml file with the following command:
rm ~ / .Skype / shared.xml
In the Linux OS interface, do the following:
1. Close Skype.
2. Open the folder ~ / .Skype / (to display hidden folders - press Ctrl + H in Explorer)
3. Find and delete the shared.xml file
4. Then we start Skype
P.S. After you start skype, the shared.xml file should appear again.
There are several ways to restore skype on a computer. Choosing the right guide depends on the source of the problem. Problems caused by the carelessness of the user are resolved on their own in 5 minutes. Malfunctions of a technical nature are resolved longer, and not always without the help of specialists.
Support workers shared the most common breakdowns:
- authorization is not possible due to password loss;
- all login details are forgotten and you cannot access your account;
- contacts disappeared along with message history;
- the program has stopped working and does not respond to the launch of the shortcut.
About 75% of requests are related to the human factor. The remaining 25% are program malfunctions, a computer malfunction and force majeure circumstances. The statistics are attractive for those who are trying to regain account access, since it is much easier to restore Skype on a laptop after minor breakdowns.
What to do if you forgot your login password?
You can return access to your account in a few minutes. A simple instruction will help.
- Open the application on your computer or the corresponding page of the official website to initiate a password reset. The login form's interface is almost identical, so the recovery guide was suitable in both cases.
- Clicking on the “Forgot Password” link will open a page with several suggestive questions. A survey is needed to pinpoint a problem.
- Specify account information. In the appropriate field, enter the username whose password has been lost.
- Verify your identity. To reset the password, you must enter the security code. The combination is sent automatically to the attached email or mobile phone number.
Reset completed, now set a new password for the account. Check your inbox mailbox, confirmation of restoration of access should come. After the old skype was restored, you can log in without problems. If the above instruction did not help,.
Login not recognized - what to do?
Attempt to enter account accompanied by an error about a nonexistent login. To solve the problem, follow the simple instructions on how to recover the missing Skype on the computer.
- Go to the appropriate page to solve the problem using a browser.
- Enter the email address or mobile phone number attached to the account. notethat the number should not contain spaces, hyphens and other characters, except for numbers.
- The next screen will show the accounts in the personal information of which a match was found by phone or e-mail.
It remains only to select your account and clicked the "Login" button.
Technical problems with launching the program
Most failures are resolved. If an error occurs when entering Skype.
If you or another user accidentally deleted Skype, the next guide will tell you how to restore the program.
- Open the download page and get the latest version of the program.
- By default, a lightweight installer of about 1.6 MB is loaded. Alternatively, the full version of the installer is available.
- Run the executable file and follow the instructions to complete the installation of the program.
After the end of the process, enter your login details. Almost all information is stored on the servers of Microsoft, which means that you do not need to think about how to restore contacts on Skype - they will appear immediately after synchronization.
What precautions to take to protect data
The only way to prevent the loss of message history or account contacts is to create a backup. In addition, the function is provided by developers.
- Among the program tabs, find the "Contacts" menu.
- In the pop-up window, select the "Advanced" item.
- Among other things, the item “Make backup copies of the contact list” should appear.
- Follow the further instructions of the program.
A timely exported contact list eliminates problems with lost data. But the question remains, how to recover deleted Skype with full story messages?
Return
The official program does not have such functionality. You will have to turn to third-party software for help. The SkyepeLogView app is great for recovering lost message history and is completely free.
- Close Skype and related processes. You can use the Windows task manager.
- In SkypeLogView, select the “File” menu and find “Select Logs Tab”.
- Specify the path to personal profile and restore the selected messages.
When the application is first launched on the computer, a name directory is created in the directory C: \\ User \\<имя пользователя>\\ AppData \\ Roaming \\ Skype. Message history is stored here in encrypted form. By the way, this same program allows you to do backup dialogs, contacts, and other account information.
