Support service rambler mail hotline. How to recover rambler mail if you don’t remember the security question

Rambler is an old company, originated in 1996. Once upon a time, she was almost the first runet search engine, and Rambler mail was also popular. But in the future, mail lost its reputation: it began to fall into spam, it was impossible to register with forums with it. And the search engine Rambler was superseded by Google and Yandex. At the moment, the company is alive, the mail has acquired a new interface, has become attached to the phone number, as it should be with modern services. Let's see what it is like in 2017 - twenty years later.

entrance

You can enter the mailbox on the page https://mail.rambler.ru/, the link to it is in the top menu home page   Rambler - this is the item "Mail".

You are prompted for a mailbox name and password. Please note that there are also five domains to choose from:

  •   lenta.ru,
  •   ro.ru.

Under which domain were registered, choose one - do not forget about this moment.

So, enter the mailbox name and password (which you remember well, I hope). Correctly written mailbox name and password guarantee entry into the mail. After five incorrect attempts, the form is partially blocked, and you will have to additionally enter characters from poorly read images (a very complicated captcha). Parsing these obscure scribbles is a torment, so be careful.

There are also several social network accounts in the red frame - you can log in through them if you were attached to your account when creating the box social network. And if you are by default logged in to the social network in this browser.

Password recovery

Although all this is called password recovery, in fact no one will recover it for you. Only offered to reinstall. But for this it is necessary to prove that you are you.

  Rambler mail - recover password

First you need to enter

  •   email itself
  •   and captcha.

If everything is correct, Rambler will offer to restore access using a phone number. A code is sent to the phone, and you enter it into the field. After that, the password can be changed.


If the phone is not available, you can change the password by replying to security Question. Click on the link “No access to phone”

  Rambler mail - recover password via phone

and a security question will appear.

  Rambler mail - recover password through security question

All stages are accompanied by captcha. The first time it is usually impossible to enter it correctly, it takes about three attempts, this is normal for Rambler. Try updating the pictures for simplicity until you see a less readable captcha.

Stupid question, but how to get out of Rambler mail if you are in the web interface? Just click on the name of your profile in the upper right corner, and then click on the "Logout" button.



But keep in mind that browsers can remember passwords and names, so for a complete exit you will have to clear the password from the browser’s memory. This is done in the browser settings.

It tells about how to check incoming messages in rambler mail, describes the web interface of letters and settings.

Trying to protect their accounts from intruders, Internet users often themselves forget their own ingenious passwords from accounts. If such a nuisance happened to you, and you cannot remember the password for entering the mailbox on the Rambler, access will have to be restored.

Instruction manual

  • Follow the link “Forgot password” located on the account login page - http://mail.rambler.ru/ or http://www.rambler.ru/.

    In the form fields on the page that opens, enter the address of the mailbox that you want to restore access to. Be careful: the address must be entered in full, with the domain name and the "@" sign.

  • Enter the Captcha verification code provided on the page. If you cannot make out the code symbols, click on the link below to change the picture. After you enter all the characters, click on the "Continue" button.
  • Type in the field provided for this in the form that opens the correct answer to the security question that you set when registering this mailbox. Click on the “Continue” button. If the answer does not fit, try again. Be careful: the answer should be entered in the exact accordance with how you entered it during registration, including case sensitive.
  • Enter in the fields on the page that opens new password   to your inbox, and you can start page   Log in to your account in the usual way. If you still could not indicate the correct answer to the security question, contact the Rambler technical support service.
  • Go to the page http://help.rambler.ru/feedback.html?s\u003dmail and describe your problem in the feedback form. Please note: you will need to provide a valid address email, to which you have access, otherwise you will not be able to get an answer to your appeal. If you don’t have an alternative e-mail, you can immediately create it in the Rambler’s postal service if you click on the appropriate link.
  • Do not forget to indicate in the text of your appeal to the support service the address of the mailbox that you have lost access to. And also write down all the data that you provided when registering the account: name, date of birth, password (as you remember it), security question and answer to it (as you remember them), and so on.
  • Be patient - you may have to wait a few days for a response from the Rambler support service. Be prepared to answer a number of clarifying questions as well. For example, you may be asked to list the names of folders in your inbox, your regular IP address and provider information, information about the icq account tied to the mailbox, and much more.
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    IN lately   Rambler mail service users began to notice that their mail crates   are blocked for unknown reasons. Many of them are convinced that mass blocking is a service error, because most users have been working with mail for more than 5 years. But regain access after blocking email address   still possible.

    You will need

    • Feedback on technical support of Rambler email service.

    Instruction manual

    The mail service of this company is located at the Internet address http://mail.rambler.ru. According to those who tried to restore their email inbox, the chances of doing this are pretty small, but still there are. As it turned out, recently the company launched a new service that calculates the addresses from which spam was sent. They are trying to block a constantly growing collection of spam addresses.

    If you encounter such a problem, write a letter to the address with a request to indicate the reasons for blocking your e-mail. If your recipient is on this list, you will receive an email with the heading "Your mailbox has been unlocked." But you do not consider yourself a spammer, so you need to write another letter in response. How is a technical support letter drawn up? It is enough to fill it out according to a certain template.

    At the beginning of the letter, indicate the words of greeting, the phrase “Good day” is not ethical, so write “Hello”. Further in the text of the letter indicate that use the mail only a few times a day and do not do spam mailings.

    If you are sure that your computer is not infected with any virus objects or you recently performed an appropriate scan, attach a screenshot of the anti-virus program window. To do this, click the PrintScreen or Alt + PrintScreen button (screenshot of the active window). In the window of any graphic editor, incl. MS Paint, press the keyboard shortcuts Ctrl + N and Ctrl + V. To save the file, press Ctrl + S, enter the file name, select the png format and click the "Save" button.

    After attaching the file to the body of the letter, do not forget to add words of gratitude, for example, “Thank you in advance”. Click on the “Submit” button. As a rule, after such a letter and verification of your account, a response letter arrives, indicating the reasons, and often the links, by clicking on which you can restore access.


    You will need

    • - e-mail on Rambler

    Instruction manual

    Go to the mail.rambler.ru service page. If you have forgotten the password from the mailbox, then click on the link below in the mail “Forgot your password?”. If you do not remember the name of the mailbox, then send a request to the Rambler support team.

    Enter your Rambler mailbox in the specified line. Confirm that you are not a robot by entering the security code - the characters in the picture. The register in this case does not matter. Be sure to check the keyboard layout.

    Answer to secret Question. During the registration of the mailbox, you indicated the secret question and the answer to it. Strain your memory and answer it. If your question is not highlighted, then most likely you have incorrectly entered the name of the mailbox. In this case, go back one point. After that, enter the security code that confirms that you are a person.

    Create and enter a new password for your mailbox twice. Do not choose simple passwords. The password must consist of at least 6 characters and consist of Latin letters and numbers. Be sure to pay attention to the keyboard layout language. Also remember whether Caps Lock is on or off. Do not select a password that matches your name, mailbox name, or your date of birth.

    Authorize a new password for your mailbox. To do this, enter the name of the mailbox and the new password to it in the login form. In case you long time   did not use this mailing address, the Rambler system will notify you of its blocking. In order to unlock the mailbox, you must re-enter the new password for the mailbox.

    Contact the Rambler support team if you have any difficulties at any point. Pre-prepare the information about the mailbox, which you remember, among which, the date of registration, the specified personal data, your IP address, the last date you entered the mail, the number of letters, the approximate name of the mail and password.

    Useful advice

    If you do not remember either your e-mail or the password to it, then contact the Rambler support team. In this case, recovery is possible only in the case of reliable and complete data specified by you during registration.