In your personal account you will find detailed instructions, telling about all its capabilities and helping to navigate it! Using your Personal Account, using the services of Tricolor TV will become even easier and more convenient!
You can enter your account here, or by going to home page website www.tricolor.tv.
How to get a password
The password to enter the Personal Account is sent in the form of an SMS message within 20 minutes after the completion of the subscriber’s registration on the mobile phone specified in the registration data of the subscriber.
In the future, you can get the password by clicking the "Get Password" link on the start page of your Personal Account. You can get a password to enter your Personal Account in the following ways:
- to the TV receiver (the password will appear on the TV screen);
- as an SMS message to the number you specified mobile phone;
- in the form of e-mail - messages to the address you specified email.
1. If you have chosen the option to receive a password “on TV receiver »
- Turn on the receiver and TV
- On the password receiving page, enter the 12-digit or 14-digit number (ID) of your receiver and click the "Get Password" button. A password will be sent to you on the TV screen within 20 minutes.
Attention! Before clicking the "Get Password" button, make sure that the "Send Password to TV Receiver" checkbox has a green checkmark, and the receiver and TV are turned on!
Write down the received password and use it to access your Personal Account. Subsequently, the password can be changed in the "My Details" section.
2. If you have chosen the option of receiving a password in the form SMS messages follow these steps:
- Go to start page following the link: https://lk.tricolor.tv/trCustomer/
- Click the "Get Password" link located to the right under the heading "Login to My Account"
- On the password receiving page, enter the 12-digit or 14-digit number (ID) of your receiver and click the "Get Password" button. The password will be sent to you as an SMS within 20 minutes to the contact phone number that you specified during registration.
Subsequently, the password and phone number for receiving it can be changed in the "My Details" section.
ATTENTION!Password in the form of SMS-messages can be received no more than 3 times a day.
3. If you have chosen the option to receive a password on e-mailfollow these steps:
- Go to the start page at the link: https://lk.tricolor.tv/trCustomer/
- Click on the “Get Password” link located to the right under the heading “Logging in to your account”
- On the password receiving page, enter the 12-digit or 14-digit number number (ID) of your receiver and click the "Get Password" button. A password will be sent to you within 20 minutes by contact e-mail ( email address) that you specified during registration.
Subsequently, the password and e-mail for receiving it can be changed in the "My Data" section.
ATTENTION!Password on e-mail can be obtained no more than 3 times a day.
How to enter your personal account
- Go to the start page at the link: https://lk.tricolor.tv/trCustomer/
- Enter your receiver’s 12-digit or 14-digit number (ID) and password and press “ENTRY”.
If you forgot your password, just get a new one!
ATTENTION! When registering the Tricolor TV kit, an SMS message containing the initial password for the Personal Account will be automatically sent to you. For the first entrance to your Personal Account, you will be asked to change the initial password. In the future, if you forget the password, you can get it using the "Get Password" link on the start page of your Personal Account in a convenient way.
How to change password
- Log in to your account.
- Go to the "My Details" section. To do this, select the “My Data” item in the main menu of the Cabinet located on the left side of the page.
- Click the "Change Password to Log in to My Account" button at the bottom of the page.
- In the "Change Password" form that opens, enter new password, confirm it and click "Change Password".
ATTENTION! Password must be at least 8 characters long. The password can contain uppercase and lowercase letters of the English alphabet and numbers (from 0 to 9).
- After successfully changing the password, use your new password to enter the Personal Account.
Entrance to your personal account Tricolor TV
The entrance to the Personal Account is located on the site https://lk-subscr.tricolor.tv
To enter the Tricolor TV personal account you will need:
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- Password SMS sent to you by registration of equipment.
Password recovery in Tricolor TV account
If you have not saved your password, you can order it again to the phone or e-mail specified during registration.How to get a password in your personal account Tricolor TV. To restore the password to your Tricolor TV account you will need:
- ID of your receiver (or subscription number)
- Full Name the subscriber specified when registering the equipment.
The password from your personal account can be sent to you in the following ways:
1. in the form of SMS messages to the mobile phone number you specified during registration;
2. in the form of an e-mail message to the email address you specified during registration.
A password will be sent to you only if the data is entered correctly. If the password was sent successfully, but you did not receive it to your phone number or e-mail address, this means that your data was incorrectly entered during registration as a subscriber or changed. To access your Personal Account, please go through the procedure registration data changes.
Change of registration data.
In case of changing the personal data of the Tricolor TV subscriber specified during registration, or in case of changing the owner of the receiving equipment, you need to go through the procedure for changing / re-issuing personal data. To change the registration data in Tricolor TV, it is necessary to fill out a questionnaire indicating the following data:- ID or subscription agreement number.
- The model of your receiver.
- The address of the installation of equipment.
- Full Name. (If you do not have a middle name, then enter "No middle name" in the field)
- Date of Birth.
- Type of document, Series, Number, Date of issue, Issued by.
- Mobile phone, home phone.
- Email.
- Contact address.
You must download and fill out an application for changing registration data.
Attach scanned copies of your application and passport. The attached application must be completed and signed by you. A copy of the passport should contain 2, 3 and 5 pages of your passport. - this is your personal page, where you yourself can and at any time convenient for you:
Manage funds by moving them between accounts;
Track the flow of funds to the account, view the payment history;
Activate new services and track the validity period of connected services;
Correct personal data;
Find information about the most frequently asked questions of a technical nature, including how to decode television and radio channels.
In your Personal Account you will find detailed instructions that tell about all its features and help in navigating it! Using your Personal Account, using the services of Tricolor TV will become even easier and more convenient!
You can enter your account
How to get a password
The password to enter the Personal Account is sent in the form of an SMS message within 20 minutes after the completion of the subscriber’s registration on the mobile phone specified in the registration data of the subscriber.
In the future, you can get the password by clicking the "Get Password" link on the start page of your Personal Account. You can get a password to enter your Personal Account in the following ways:
In the form of an SMS message to your mobile phone number;
In the form of e-mail - messages to your email address.
1. If you have chosen the option of receiving a password as an SMS message, follow these steps:
Click the "Get Password" link located to the right under the heading "Login to My Account"
On the password receiving page, enter the 12-digit or 14-digit number (ID) of your receiver and click the "Get Password" button. The password will be sent to you as an SMS within 20 minutes to the contact phone number that you specified during registration.
Subsequently, the password and phone number for receiving it can be changed in the "Data Confirmation" section.
ATTENTION! Password in the form of SMS-messages can be received no more than 3 times a day.
2. If you have chosen the option of receiving a password by e-mail, follow these steps:
Go to the start page at the link: https://lk.tricolor.tv/trCustomer/
Click on the “Get Password” link located to the right under the heading “Logging in to your account”
On the password receiving page, enter the 12-digit or 14-digit number number (ID) of your receiver and click the "Get Password" button. The password will be sent to you within 20 minutes to the contact e-mail (email address) that you specified during registration.
Subsequently, the password and e-mail for receiving it can be changed in the "Data Confirmation" section.
ATTENTION! Password on e-mail can be obtained no more than 3 times a day.
How to enter your personal account
If you forgot your password, just get a new one!
ATTENTION! When registering the Tricolor TV kit, an SMS message containing the initial password for the Personal Account will be automatically sent to you. For the first entrance to your Personal Account, you will be asked to change the initial password. In the future, if you forget the password, you can get it using the "Get Password" link on the start page of your Personal Account in a convenient way.
How to change password
Log in to your account.
Go to the "Data Verification" section. To do this, select the "Confirm data" item in the main menu of the Cabinet, located on the left side of the page.
Click the "Change Password to Log in to My Account" button at the bottom of the page.
In the "Change Password" form that opens, enter a new password, confirm it and click "Change Password."
ATTENTION! Password must be at least 8 characters long. The password can contain uppercase and lowercase letters of the English alphabet and numbers (from 0 to 9).
After successfully changing the password, use your new password to enter the Personal Account.
What is the Tricolor TV subscriber’s personal account?
In the Personal Account, you can repeat the activation commands for your receiver if the message “Coded Channel” or “No Access” is displayed on the screen. To do this, you just need to click on the "Repeat activation command" button.
How to access the Tricolor TV Account?
Everything is very simple. If you are already a Tricolor TV subscriber, go to tricolor.tv and find the button in the upper right corner of the site"Log in to your account" . The login of your Personal Account is the ID of your premium equipment or the number of your subscription agreement.A password can be obtained in the form of SMS by phone, e-mail or output directly to the screen of your TV.
How to change my data in the Tricolor TV Personal Account?
If you want to change the password, just go to the "Confirm data" section and click on the "Change password to enter My Account" button. If your personal data has changed (for example, you have changed your phone number or changed your place of residence), change this data in your account in the "Data Confirmation" section.
How to replenish my personal account?
You can replenish your account using terminals, branches of the Russian Post, ATMs, bank branches, in communication stores, using credit cards or electronic money. You will be aware of all the latest Tricolor TV news: promotions, new services, all the necessary information about your Personal Account. You can also get answers to technical questions. In addition, in your Personal Account you can speed up the connection of a new service by sending activation keys to a TV receiver yourself.
What should I do if I made a mistake and credited the money to the wrong package of services?
Go to the Tricolor TV subscriber’s Personal Account and check the status of your Personal Account. If the funds are in your Personal Account - use the "Distribute" option. If there are no funds in the Personal Account, check the list of reserved services. If the payment is credited to the service account and is reserved, select the service with a mouse click and enter the amount to be returned. The funds will be returned to the Personal Account, from where they can be distributed to the service you need. What should I do if I made a mistake and credited the money to the wrong subscriber account?
Lyrical digression: “It was smooth on paper, but they forgot about the ravines” - the Russian proverb says, and indeed, we were not able to access some personal equipment for some equipment. Firstly, this is the lack of e-mail (that is, when registering, a box was indicated that was forgotten or abandoned a long time ago), it is therefore impossible to get a pin code for it, when you select "get password via SMS", the system constantly displays that the phone number is incorrect. When you select the "Send password to TV receiver" option, the modules themselves cannot receive such messages, and for some reason they didn’t come to DRE receivers either (possibly due to forcibly disconnected advertising on these receivers).
User Guide for your personal account.pdf
Once again, we remind you that the registration of the personal account of the viewer is only possible
The subscriber’s personal account is your personal page on the site www.tricolor.tv, where you yourself can and at any time convenient for you:
- manage funds by moving them between accounts;
- track the flow of funds to the account, view the payment history;
- activate new services and track the validity period of connected services;
- change the tariff at which the service will be extended or disable it;
- correct personal data;
- find information on the most frequently asked questions of a technical nature, including how to decode television and radio channels.
In the Personal Account you will find which contains a detailed list of all its features and will help you in navigation. Using your Personal Account, using the services of Tricolor TV will become even easier and more convenient.
For the correct display of personal account information, we recommend using internet browser Explorer
How to get a password
The password to enter the Personal Account is sent as an SMS within 20 minutes after the registration as a subscriber to the mobile phone specified in the registration data is completed. In the future, you can get the password by clicking the “Get / Reset Password” link on the start page of your Personal Account.
The password can be sent to you in the following ways:
- in the form of an SMS message to the mobile phone number you specified during registration;
- in the form of an e-mail message to the email address you specified during registration.
To get a password:
- Go to the start page at the link: lk-subscr.tricolor.tv
- Click the “Get / Reset Password” link.
- On the password receiving page, enter the 12-digit or 14-digit ID number or subscription agreement number (consists of 12 digits), check the box for the password method you need and enter the last name, first name and patronymic of the subscriber with whom the service contract was concluded "Tricolor TV."
A password will be sent to you only if the data is entered correctly. If the password was sent successfully, but you did not receive it to your phone number or e-mail address, this means that your data was incorrectly entered during registration as a subscriber or changed. To access your Personal Account, please go through the procedure for changing registration data.
Detailed information on changing the data specified in the contract is on the website help.tricolor.tv in the section "Help" - "Registration of the subscriber and changing registration data".
Password is sent no more than 3 times a day. The time for receiving a password in an SMS message and by e-mail will be 20 minutes.
How to change the password?
1. Log in to your account.
2. Go to the "Data Confirmation" section. To do this, select the "Confirm Data" item in the navigation panel of the Cabinet located at the top of the page.
3. Click the "Change password to enter My Account" button at the bottom of the page.
4. In the "Change Password" form that opens, enter a new password, confirm it and click "Change Password."
ATTENTION! Password must be at least 8 characters long. The password can contain uppercase and lowercase letters of the English alphabet and numbers (from 0 to 9).
5. After successfully changing the password, use your new password to enter the Personal Account.
