On January 27, 2014, Russia began to introduce single system phone numbers emergency services. Now you can call an ambulance, police or rescuers using the same numbers for all telecom operators.
The transition to the new numbers will be phased. For a long time, it will be possible to call emergency services using the old two-digit numbers.
How have emergency short numbers changed?
To call an ambulance, you need to dial 103, police - 102, rescuers and firefighters - 101, gas service - 104.
The list of emergency numbers has expanded. Now you can get advice when receiving state and municipal services in in electronic format at number 115.
The phone number of the Child at Risk line has also changed, instead of 122, you now need to dial 121, 122 and 123.
The current numbering system includes short numbers calling the exact time service - 100, the bank card blocking service - 116, the operator's help desk - 118, the assistance service for people with drug addiction - 120, the telegram reception service by phone - 126, the traffic police - 127, the helpline - 128, the psychological assistance service - 129. Specified numbers Can be used on any network telephone communication all operators in Russia.
Why were new numbers introduced?
Call a two-digit number mobile phone was previously impossible. Therefore, different operators cellular communication there could be different three-digit emergency numbers, and citizens could not always remember them in an emergency.
Now all operators will be able to set a single three-digit emergency numbers for their subscribers.
When will the old two-digit phones be cancelled?
Phones 01, 02, 03 and 04 will work for a long time, their cancellation will be announced later.
On this moment not all operators have the technical ability to switch to single three-digit numbers. New numbers are still operating in 9 regions of Russia. Throughout the country, the system of single three-digit numbers should be operational by 2017.
SIM card, number, tariff
- online: select new tariff, click on the page button "Switch to tariff";
- in the MegaFon application or in the Personal Account.
- How to unblock a number?
- If you run out of money on your account and the number is blocked, replenish your balance. The number is activated after the debt is repaid.
- If you have not used the number for more than 90 days, it may be blocked. To restore the number, contact the MegaFon salon with your passport. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
Find out if it is possible to restore the number by sending a free SMS from a valid MegaFon SIM to. In the message, indicate the number you want to restore, the full name of the owner. - If the number is blocked after losing the SIM card, you can get a new SIM card with the same number for free by contacting the MegaFon salon with your passport.
- If you have set a blocking, the number will be unblocked automatically on the day you choose to end the blocking.
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- How to get a new SIM card while keeping your phone number?
Apply with your passport to any MegaFon salon in the Home region, on the territory of which the contract was concluded. You can get a new SIM card for free and continue using your number. The tariff and all terms of service remain the same, it is not necessary to conclude a new contract for the provision of communication services.
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- How to keep your number?
The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, access to the Internet. If you do not use communication services for more than 90 calendar days in a row on tariffs for calls and for more than 180 calendar days in a row on tariffs for the Internet, the subscription fee for keeping the number starts to be charged daily.
In case of non-use of communication services for any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services regarding this subscriber number is considered terminated at the initiative of the subscriber.
The amount of the subscription fee for keeping the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber, is indicated in the description of your tariff. You can find it in the section Tariffs or Archive of tariffs.
If you do not use communication services for more than 90 days with zero or negative balance personal account, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application in the MegaFon salon.
If you are planning for a long time(more than 90 days) do not use mobile communications, block your number.
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- Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the "Check" button. Under the search bar, the names of the carrier and the region will be displayed.
- Dial a team * 629 # . Then enter in any format the mobile number you want to check. Information about the operator and the region will be displayed on the screen.
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- How to renew the contract or change the number?
You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.
Pick up a beautiful, easy-to-remember number in an online store or in a MegaFon salon.
The cost of the room depends on the class of the room: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the Number Selection service.
The service operates in two modes:
- one-way: the caller will hear the message "The subscriber's device is turned off or is out of network coverage";
- two-way mode: the caller will receive an SMS with your new number.
In any mode, you will receive an SMS with the number of the person who called your previous number.
The service does not work if the balance on the old number is negative or zero, and also if the old SIM card is blocked.
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- What do I need to determine the numbers of the callers?
To do this, you have the Caller ID service, it allows you to determine the numbers of those who call you. The service does not require connection and there is no subscription fee.
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- Why didn't I get a number?
The number may not be determined if the caller has activated the AntiAON service. Also, the numbers of clients of other operators or MegaFon clients of other branches may not be determined.
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To find out the name and conditions of the current tariff, go to your Personal Account and select the "Tariff" section or dial a free command * 105 * 3 #
You can change the tariff
You can switch to any tariff, except for the archive one. The cost of the transition is indicated on the page of the selected tariff.
When changing the tariff, the packages of minutes, SMS and Internet connected within the current tariff will “burn out” and will not be valid at the new tariff. Decommissioned subscription fee not recalculated.
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Services, options
- Go to the section Balances on service packages in your Personal Account.
- Open the Service package balances section in the MegaFon application.
- Customize the widget.
Use any convenient way:
Widget - an element of the MegaFon application Personal Area. It is not necessary to enter the application - the remaining minutes, SMS, megabytes, balance of the Personal account will be displayed on the screen of your smartphone.
For the widget to work, install the MegaFon application on your smartphone / tablet Personal account. For OS android application must be installed in the smartphone's memory, not in the SD memory. Go to your smartphone settings and activate the widget.
The appearance of the widget and the number of residues that will simultaneously be displayed on the smartphone screen differ depending on the OS.
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Mobile Internet
- What to do if the mobile Internet does not work or the speed has decreased?
- Check your balance and replenish it if necessary. To check the balance, type the command * 100 # or go to your Personal Account. The Internet works only with a positive balance. If you recently topped up your account, wait a few minutes for the Internet to work again.
- Check the rest of the internet package. Open the MegaFon application or go to your Personal Account and in the "Services" section, select Service package balances. If the included volume of the Internet is over, connect one of the options to extend the Internet.
- Check if your Mobile Internet service is connected by typing the command * 105 * 4 * 4 #
- Make sure you have Data Transfer enabled. You can check this in the settings of your smartphone or tablet under "Data transfer", "Data connection" or " Mobile network” (the name may differ in different devices).
- Reboot the device (switch off and on).
- Turn off Wi-Fi on your smartphone / tablet (when using a router from MegaFon, Wi-Fi must remain on).
- Move the SIM card to another device. If on another device Mobile Internet also does not work, contact the nearest MegaFon salon with an identity document to replace the SIM card. When replacing the SIM card, the phone number will not change, the service is provided free of charge.
To find out the address of the nearest salon, open the MegaFon application. - When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to a different USB port on your computer, update your modem/router software. Latest Versions software you can download for free in the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
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- What is 4G+, how to start using it and how does the transition from 2G/3G network to 4G+ happen?
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- How to top up an account?
Choose any convenient way:
- Top up your account with a bank card or electronic wallet in the Payment section.
- On home page In your personal account, you can replenish your account, as well as the account of another Megafon subscriber, with a bank card.
- Set up Autopayment yourself in your Personal Account on the website or contact a specialist in the MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
- If it is not possible to pay right now, use the Promised payment service.
- Another MegaFon subscriber can transfer money to you from his account using the Mobile transfer service. To send a request to another subscriber, use the free Pay for me service.
- If you are a client of Sberbank and your bank card is tied to a phone number, specify the required amount in an SMS and send it to the number or use the Sberbank-Online application.
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- How to stay in touch with a negative or zero balance?
- For what period can I get the details?
You can order one-time detailing for one or several days, periodic - for a calendar month or receive a summary of all accruals and payments on a monthly basis.
Your details are stored for 36 calendar months (even after termination of the contract).
If you have activated the "Periodic bill detailing" service, then a detailed report is sent to your email once a month (approximately the 10th of each month). You can get the report at next month after connecting the service.
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- free of charge in the Personal Account or the MegaFon application;
- free of charge by e-mail;
- by mail, the cost of the service is 100 ₽ per month;
- in the nearest salon, in this case the cost will be 50 ₽ for each day of ordered detailing.
- Why can not all information be indicated in the detail?
The subscription fee is charged in accordance with the Subscription Terms.
To find out which subscriptions are connected, go to your Personal Account, select the "Services and Options" section, the "My" subsection, which will display a list of subscriptions connected to your subscription number
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- How to unsubscribe?
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- Can I listen to the recording of my telephone conversation?
MegaFon does not record calls from subscribers.
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- How to set up call forwarding?
You can set or cancel call forwarding in the phone menu or in your Personal Account. See the terms and cost of setting up call forwarding on the service page.
If the set call forwarding does not work, check if there are any restrictions on your number and if the number is correct.
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- What is VoLTE technology and what do you need to use it?
The service is available to MegaFon subscribers on all tariffs, it is provided both in the Home region and in roaming.
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- You have automatically activated the service I got a call from S . You will receive a notification in the form of a missed call from the person who tried to reach you, indicating the time and number of calls. The service is free.
- Activate the Who called+ service. You will receive SMS about a missed call or voice messages on the answering machine. When “Who called+” is connected, the “I got a call from S” service will automatically turn off.
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You have already activated the Zero problems service, with which you can receive SMS, calls in your Home region and call free numbers and 8-800 550-05-00 in Russia.
The service is connected free of charge, there is no subscription fee.
The service is available only in the Home region within 30 days from the moment of blocking. Roaming does not work.
To call with an insufficient balance, use the service Call at the expense of a friend, and your interlocutor will pay for the call. Dial " 000 ” and subscriber number, starting with “ 8 " or " 7 ", For example: 000792ХXXXXXXX.
The service is valid only for calls to MegaFon numbers.
To credit the account with a conditional amount at any convenient time and continue using the services mobile communications, activate the Promised payment by typing the command * 106 # . The service is paid.
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The detailed report has all the information about calls, SMS, MMS and Internet access with date, time, duration and cost for a certain period. You can also find information about roaming costs.
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You can get it in several ways:
In the Personal Account, you can order details for the last 6 calendar months. Information for more early term can be ordered in the nearest salon.
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To find out who called you while the phone was turned off, out of network coverage or while you could not answer, activate the Who called+ service. You will receive a missed call SMS on behalf of the person who tried to call you. The SMS will indicate the number and time of calls.
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- For what period can I get the details?
Emergency help
- How to call the emergency service?
Single emergency call number:
1 - Fire Department;
2 - police;
3 - emergency;
4 — emergency service of the gas network.
Emergency phone numbers:
Emergency - ;
Calls to emergency numbers are free. You can call if there is no money on the account, and even from a phone without a SIM card.
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- What should I do if my phone is lost or stolen?
Block the number.
Free blocking period - 7 days. Then the monthly fee starts to be written off. All communication services on the number before the blocking is activated are paid by you. If your phone is stolen or lost, please let us know as soon as possible. This is necessary so that a thief or a person who finds your phone cannot use the money in your account.
Get a new SIM card with your old number.
Try to find a phone.
Contact the police and write a statement about the theft. Your phone may be found.
If you've lost your iPhone or iPad, use the Find My iPhone feature.
If you have lost your Android phone, use the find device function.
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- How to protect yourself from scammers?
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- How are emergency communications services provided?
- How to call the emergency service?
Roaming
- How to use communication services while traveling in Russia and around the world?
When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.
When you leave for other countries, as well as for the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have activated the Roaming service. It is needed so that you can use communication services in the networks of other operators.
- 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
- Personal account or MegaFon application;
- contact the MegaFon salon with a passport.
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- call the Support Service at 8 800 550 0500 in Russia or +7 926 111-05-00 from anywhere in the world;
- write to the support chat in your Personal Account or the MegaFon application;
- contact the MegaFon salon with a passport.
- How to connect and disconnect services in roaming and spend less at the same time?
The easiest and most convenient way - mobile app"MegaFon" or Personal account. You will be able to check the balance, enable or disable services and options, order itemization of expenses and ask a support question in the chat.
In roaming, you do not need to change the mobile Internet settings.
Note!
Some phones may restrict data roaming. Go to settings and check if mobile internet is enabled while roaming.
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- Why is my mobile internet not working while roaming?
- Not enough money in the account. Check the balance and replenish it if necessary.
- The phone cannot find the network.
Try restarting your phone and select the network manually. Go to the settings, find the item "Network selection / Operator", select "Manual" or deselect "Automatic". Select a network from the proposed list. When the phone connects to the network, Internet access will appear. - Data roaming is disabled in the phone settings.
Go to settings and check if mobile internet is enabled while roaming.
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The cost of communication services while traveling in Russia may differ from the cost in the Home region. You can find detailed conditions in your Personal Account, in the description of your tariff or with the help of a free team * 139 #
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There is no MegaFon network in the Republic of Crimea and the city of Sevastopol, so make sure that you have activated the Roaming service before your trip. It is needed so that you can use communication services in the networks of other operators.
How to find out if roaming is enabled on your number:
You can find out the cost of services on the page or in the description of your tariff.
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- How to use communication services while traveling in Russia and around the world?
- What to do if the mobile Internet does not work or the speed has decreased?
