Personalization update stuck in htc one m8. An error has occurred in the HTC Sense Home app - how to fix it

Our review will tell you about the problem with the Sense Home app on HTC phones. You will find out what this Sens Home error is and how to fix it on your smartphone or tablet.

Recently, the popularity of HTC smartphones has skyrocketed. But the number of questions about the unstable work of embedded applications and system functions has also increased. One of the most frequently asked questions that users leave on the forums is related to the error in the operation of the Sense Home program.

What is this program?

Sense Home is a modern launcher from HTC, which is preinstalled on most new smartphones of its own line.

Launcher combines "Themes" from HTC and app BlinkFeed... Compared to similar applications, SHL has the same standard set of functions and settings, but it also has its own chips. In SHL, you can almost completely change the theme by choosing different screensavers from the gallery or buying a ready-made design from the store. There is also an aggregator of news and notifications from social networks (Twitter, Google+ or Tumblr).

In general, the program is cool and extremely useful for those who like to create their own themes. Here is a short video overview of how it works.

Frequent mistakes and solutions

Due to some glitches, the program may become unstable. "There was an error in the Sense Home app" or "Sense Home has stopped unexpectedly." are the two most common problems for Sens Home. Such notifications appear all the time and are annoying. To solve them there is a simple and efficient way, by applying which, you get rid of annoying notifications.

  1. Go to "Settings" HTC phone and open there "Application Manager".
  2. Find in the tab "Launched" Sense Home processes and stop them.
  3. Go to the tab "Everything" and find Sens Home on the list.
  4. Open up Application Details- clear the cache and stop the program.
  5. Restart your phone and go to Google Play. Find

If you are a user of any of the phone models Htc and began to notice that periodically your HTC phone freezes, does not respond to your actions, slows down, you need to stop panic and first of all try to simply restart the device. Remember that reboot is the first choice in all problems.

Lack of response to the power button

It may happen that the smartphone does not respond to the power button after restarting. In this case, you need to remove the battery and put it back in after a while. Usually, such a simple operation turns out to be effective.

The problem is not being solved

After rebooting, check if that helped, if the problem went away. If the problem persists, you will most likely have to perform a factory reset on your smartphone.

Hardware collection

The procedure you need is often referred to as a hard reset, and it erases all user files and data from your phone's memory card. Therefore, if you have something important on it, it is better to create a "backup".

Remember that after a general reset, all your applications, data and user settings will be deleted, so consider this operation carefully.

If you nevertheless decide to perform a hard reset, you need to press the button on the initial screen of the phone. Menu and then choose Customization.

Scrolling down the screen a little, you will find a menu Confidentiality, in which there is a graph Factory reset.

It is in this column and boldly click on Reset phone settings then click Erase everything.

If the problem is still not resolved

If you cannot turn on the phone, or even after a hard reset, problems with the device remain, in such cases it is recommended to contact a specialized service center, where professional staff will deal with the problem.

The HTC One M8 is an eye-catching smartphone with unique features and functions that help it stand out from the crowd. But as we know, there are no perfect devices: like all smartphones, they have their own problems and malfunctions.

In this article, we will list the most common HTC One M8 smartphone problems and solutions.

Problem: Notification indicator does not work

Some HTC One M8 users notice that the light on their new smartphone is not working: ideally, it should flash when new notifications are received, for example, when they receive new text messages or emails. For most users, it works with a low battery level and during charging, lighting up orange or green (albeit dim), but when new notifications appear, it refuses to work.

Possible solutions:

  • First of all, go to the menu [Settings> Display & gestures> Notification indicator] and make sure the light is on for the desired notifications.
  • There is a possibility that the indicator problem is related to some application. You can check this by restarting your phone in.
  • If the problem is with the application, then you will need to determine with which one: go to the menu [Settings> Apps], to a tab with all applications. Any application related to sending / receiving messages can be the culprit. You can try disabling your apps one at a time or doing a factory reset and then selectively reinstalling the apps you want. After disabling / reinstalling, remember to check if the notification indicator is working.
  • If all else fails, then you can try to exchange the device with the seller.

Problem: Low volume during a call

Several One M8 owners have experienced low volume issues during phone calls. You may think that the other person is talking very quietly or even hung up. This problem occurs even if the volume is turned up to the maximum.

Crutches:

  • Try changing the position of the speaker: HTC has directional speakers and sound comes from the left side only. Try to move the phone slightly away from your ear and move it around until you get a loud, clear sound.
  • Alternatively, you can go to the [Settings> Calls] menu and enable Hearing Aids mode.
  • You can try using a bluetooth headset.

Possible solutions:

  • Make sure nothing is covering the speaker grill. Try blowing compressed air into it.
  • If all else fails, try returning the phone to the retailer.

Problem: Booting in Safe Mode

Some HTC One M8 owners have noticed that the phone boots into itself (you will see a message about this in the lower left corner of the screen).

Possible solutions:

  • Most likely, a simple reboot will be enough to get out of Safe Mode. Press and hold the Power key and then select Restart. After that, the phone should boot into normal mode.
  • If your phone has booted into Safe Mode again, try a factory reset. First, save all the necessary data from your phone (music, photos, videos, etc.), then go to the menu [Settings> Backup & reset> Reset phone settings] and select "Delete all data", then click "OK ".

WiFi problem: phone won't connect to network / keep disconnecting / very low data rate

While using HTC One M8, some people encountered Wi-Fi network problems: the smartphone either refused to connect to the network, or the connection was disconnected and not automatically restored, or the data transfer rate was very slow.

Crutches:

  • Try turning the Offline mode on and off on your phone, and then restart your phone.
  • Restart HTC One M8 and your router. The connection may recover for a while, but the problem may recur.

Possible solutions:

  • Delete the existing connection and reconfigure it.
  • Install the Wi-Fi Analyzer app and check if the channel you are on is congested. If there are more free channels, then you can switch them on the router (see the instructions for the router).
  • Make sure your router has an updated firmware.
  • Check your router settings, and in particular the Mac address. Change the settings if necessary.

Problem: "Ultimate Power Saving Mode" is missing

One of the main features of the new smartphone that HTC announced was the Extreme Power Saving Mode. The mode puts the phone almost into sleep mode, allowing you to perform only the most energy-consuming tasks and extending the life of the phone with a battery charge of only 5% for up to 15 hours. Some HTC One M8s do not have this mode (mainly for US residents), and the reason for this is earlier versions of the software, which do not yet have a maximum power saving mode.

Solution: Users who are left without the maximum power saving mode need to wait for the software update. You can check the available updates in the [Settings> Software updates> Check now] menu. 1.54.401.5 is the first version with support for this power saving mode.

Problem: "SIM card is missing"

A significant number of HTC One M8 owners report that a message appears on the screen of their smartphone that the SIM card was not found. Usually this error appears randomly and has nothing to do with user actions.

Possible solutions:

  • Find the SIM card slot, open it with a paperclip or pin and remove the SIM card from there. Reinsert the sim card into the slot and see if that resolves the problem.
  • Try cleaning the SIM card and its contacts with rubbing alcohol on a microfiber cloth. Clean the SIM card carefully to avoid damage; be sure to dry the card before reinserting it into the slot.
  • If you suspect that the card is loose in the slot, you can slightly increase its thickness with electrical tape, leaving only the contacts exposed. This may slightly increase the thickness of the SIM card to prevent movement inside the slot.
  • If this happens with different SIM cards, then you should contact the seller for a replacement device.

Problem: keyboard language is constantly switching

Some people have problems with the HTC keyboard, in particular, while typing messages, some users notice that they are typing in completely different languages, and the problem here is not in the software, but in the awkward movements and inconvenient location of the keyboard itself. But in any case, it is annoying and inconvenient for users.

Crutch:

Try changing the keyboard: you can use SwiftKey or the free version from Google.

Solution:

If you do not want to give up the default keyboard and just want to fix the problem with extra languages, then open the messaging application, display the keyboard and click on the gear button to open the keyboard settings menu. Click "Select keyboard" and uncheck the boxes next to languages ​​that you do not use.

Problem: the phone suddenly turns off

In some cases, HTC One M8 crashes and turns off: this problem also happens randomly, and users do not notice any patterns of its appearance - the phone just suddenly restarts.

Possible solutions:

  • The first solution that comes to mind is a factory reset. Go to [Settings> Backup & reset> Reset phone> Erase all data> OK]. Do not forget to save all the necessary data from your phone in advance!
  • If you think the problem is caused by an application or program, go to [Settings> Power> Usage]. This menu will show you which program is consuming a lot of resources and causing the phone to shut down.

Problem: the camera app crashes in portrait mode

Apart from the complaints about the quality of the HTC One M8's images - unfortunately, we can't do anything about that - some users mentioned the camera glitch when shooting in portrait orientation. At the same time, most of them did not have problems in landscape orientation, but changing it led to the fact that the camera application "crashed".

Solution:

As it turns out, this issue is directly related to the LastPass app - the popular password manager - and its latest update. The good news is that you don't have to uninstall the app or use another photo app - LastPass and your smartphone camera can live in harmony with a few simple steps:

  • Sign in to the LastPass app
  • Go to Settings> App Associations
  • Select the camera and check the "Do not show the fill window"

In all cases, this resolved the camera issue.

Problem: Bluetooth won't connect

Bluetooth is one of those problems that appears on almost all phones, especially when it comes to trying to pair a phone with a car. As we understand it, HTC One M8 is no exception to the rule - it also has a number of problems with connecting Bluetooth devices. There are different solutions to problems that arise, and below we list the most effective ones.

Possible solutions:

  • Make sure all devices have the latest firmware.
  • Go to [Settings> Bluetooth] and remove any previous connections from your HTC One M8 with other devices. Then try to connect again.
  • Avoid special characters in device names. Make sure you haven't given your device some crazy name by going to the [Settings> Bluetooth] menu and checking the “Device Name”.

Problem: the phone always shows that it is roaming

Many users have noticed that their HTC One M8 always shows that it is roaming. This can be a serious problem for those who do not want to receive a big bill, despite the fact that they called from their home region all the time. But don't worry, the company is already aware of this issue and HTC promises that users will not be charged for roaming charges.

Solution:

The problem should be solved in the near future with the release of updated software. To check for the latest firmware updates on HTC One M8, go to [Settings> Software Update> Check Now].

Problem: dead or stuck pixels

Despite the HTC One M8's fairly high-quality screen, some users complain about dead (pixels that don't light up) and stuck pixels (those that are constantly on). This can pretty much spoil the experience of using a smartphone.

Possible solutions:

  • You can try to fix the situation with the Dead Pixel Detect and Fix app - chances are that it will help.
  • If your phone is still under warranty, then try contacting the seller for a replacement device.

Problem: HTC TV app won't connect to TV

HTC One M8 can be useful for you outside the home, but also for performing a number of functions while you are in your favorite home chair. The IR blaster in the device allows you to use the phone as a TV remote control, although some users have problems with this function: after trying to establish a connection with the TV, the phone displays the message “Unable to receive data”.

Possible solutions:

  • Read the connection instructions carefully to make sure you did everything correctly. Try to connect several times.
  • Go to [Settings> Apps] and find the HTC TV app. Delete the application data and try setting up the connection again.
  • Make sure the app is up to date: As it turns out, the old version of the app had more problems than the new one.

Htc (High Tech Computer Corporation)- is a Taiwanese manufacturer of mobile phones and other devices. The devices of this company occupy high positions in various reviews and ratings. Although the software, and the devices themselves, are not always ideal.

Recently HTC smartphones are becoming very popular. For the same reason, the number of questions about working with built-in applications and their errors has also increased. The most common question is an error occurred in the HTC Sense Home app. We will consider how to fix it and what kind of application it is later in the article.

System program for HTC - Sense Home

This is a modern launcher pre-installed on your device. Compared to similar programs, Sense Home has the same functions and settings, but supplemented with its own individual chips. They are a broadcaster of news from popular social media. networks (Twitter, Google, etc.), as well as various screensavers taken from the device gallery or purchased from a store. Blocks of news output can be customized to the taste of the user, down to the smallest detail.

Fixing the Sense Home app error on HTC

There is no need to be intimidated by such messages: “A Sense Home error has occurred” or “Process stopped”, etc. Often, program crashes and errors occur during prolonged work or during updates, as well as when some software is incompatible. Many new programs and games have their own cache - a container with data that helps to improve and speed up the program. This cache becomes clogged over time, filling up with various temporary files, which is why various failures and various kinds of messages appear in the system. The following are instructions on how to resolve error messages in Sense Home.

Sometimes the reasons for "glitches" and "brakes" are recently installed games and applications. In this case, determine which programs or games affect the operation of the system widget and whether it can be replaced or removed altogether. You should remember that the more games and all kinds of entertainment programs are installed in the system, the more garbage and conflicts can arise in your device. From time to time, the phone needs to be cleaned with special utilities that can be downloaded from online stores. You also need to install and update antivirus software for your smartphone to fix problems with Sense Home on HTC.

How to add a widget to your home display

In order for you to always have access to the widget, you need to add it to the home screen of your smartphone. To do this:

  1. On the screen, on an unoccupied area, press and hold with your finger for a long time.
  2. A window will pop up, in which point to the item "Add widgets and applications".
  3. Select the triangle with "Widgets".
  4. In the list that opens, you need to select Sense Home or the magnifying glass for search to find by entering by name. In the settings, you can also set different styles and sizes for some applications.
  5. Now that it has appeared on the home screen, tap and hold on it until it's ready to move. Then drag it to the desired location where it is convenient for you to open it.

You can also add software components to the home screen that enable / disable system functions, similar to Bluetooth and WI-FI technology.

Setting up the HTC Sense Home widget

The HTC Sense Home widget is quick and easy to customize. To do this:

  • Add it to your home screen for convenience.
  • Make sure that auto location is turned on on your phone.
  • In the settings of the HTC Sense Home widget, select “Configure”, then “Configure” again.
  • Select the location where you are to complete the setup.
  • In the widget, click on the triangle, then the menu icon and "Personalize HTC Sense Home"
  • Specify all parameters and exit.

High Tech Computer Corporation or HTC for short is a Taiwanese smartphone and tablet manufacturer. Devices from this company have always been distinguished by good performance and quality. Every year there are more and more fans of this company, and flagship devices occupy high positions in all kinds of reviews and ratings. But of course, the hardware and software themselves are often not perfect. Today's article will focus on a common sense home error on HTC. Next, let's talk about what this error is and how to fix the problem on phones and tablets.

What is Sense home?

Sense Home(hereinafter SH) is a pre-installed program on the device, installed by the manufacturer in new models. This widget is used for fine and convenient settings of the device. In plain language, this is a user interface and a launcher for quickly launching the most frequently used applications and programs.
In terms of functionality, SH has more functions than its counterparts. The visual design can be customized to the smallest detail, change the wallpaper, set live wallpapers, screensavers, there are preinstalled themes for every taste and a huge number of themes on the Internet. Thanks to the built-in news aggregator, you get the latest news, entries, interesting information directly from the social networks Vkontakte, Twitter, popular sites. The message blocks are conveniently customizable. To summarize the above - if you like to customize the theme to your taste and color - Sens Home is a great helper.

Sense home error on HTC how to fix

Don't panic if you notice messages like “sense home error occurred”, “sense home has encountered an error” or “process stopped”. There are failures during updates or long-term operation of the application, as well as software conflicts and incompatibilities. Almost all modern programs contain a "cache" of data. Over time, the cache becomes clogged, filled with unnecessary temporary files - hence problems and annoying messages appear. Below we describe a simple and effective way to eliminate this error, follow all the steps in order and there will be no problems:

There are times when the last installed programs and games cause a conflict. If the error began to appear after a recent installation of the software - see that the latter was installed and whether it is possible to replace or do without it. The more programs and games, the more various garbage that slows down the device and entails errors. Keep your file system clean and your phone will serve you for years to come. Also, do not forget to install and update antivirus software.
I hope you figured out what this program is and how to fix the error in Sens Home. Traditionally, a video on the topic with a detailed overview of the user interface.