This is Google's biggest problem - the lack of sane support. A huge corporation with huge profits is clinging to normal support. But it is still possible to solve your problem.
Basic communication method
In general, here is the contact form (roughly the same is available at this link) where you can contact Google. Usually there are resolved issues related to their products - Gmail, YouTube, and so on. Select a product and there will be a search by problems - perhaps if you start typing your problem, the solution will be highlighted. If not, there are buttons "Help Forum" and "Ask on Twitter" in the upper right:
There you can ask your question and, most likely, someone from the service users will answer you.
You can try to write in [email protected], but they are unlikely to answer you - they answer mainly to corporate clients.
How to write to Google about your site
If you are a webmaster or SEO, then you need to go to help forum for webmasters and there you can ask your question.
I'll put it this way. In other ways, do not even try to contact them about problems with the site and its promotion / position in the search. They just put a bolt on everything. Therefore, only the community of webmasters can help you.
You can also submit a review to Google via Search Console, but again, you are unlikely to get a response to it:
Phone numbers
It is unlikely that you will be able to achieve something from them, but just in case, I indicate the phone numbers of their support.
The Google search engine is understandable and familiar to every Internet user. According to statistics, 80% of the population use this particular service. On this basis, technical support for Google accounts was developed. It allows you to quickly accept and resolve many complex issues that clients face.
To contact technical support, the user must clearly understand how this can be done. What methods of communication are available at the moment? And what nuances should be taken into account when contacting technical support for accounts? All these and many other points are discussed below.
Hot line
The quickest and easiest way to contact support specialists is by calling the hotline. It should be borne in mind that at the moment there are several such numbers:
- In Russia: 8-800-500-91-20.
- Additional technical support phone number: 8-800-100-46-64.
- To make a call from the territory of Belarus, you should use - 0-800-502-162.
- For residents of Ukraine is relevant - 8-820-00110581.
- For Kazakhstan, the number is +7 727-349-50-57.
You can call technical support from 9.00 am to 19.00 pm.
Call cost
If a call to any of the hotline numbers (main or additional) is made in Russia, then it will be free. At the same time, there is no difference at all who makes the call: an ordinary user with Google accounts or an advertiser.
The specialists who answered the call, in 80% of cases, solve the problem immediately. Therefore, do not worry about having to repeatedly contact support. However, employees may not provide assistance if, for example, a user's computer has been infected with a virus that prevents free use of Google products. And it is also not recommended to call the hotline number if you need to provide screenshots to solve the problem. In this case, it is more expedient to use other communication methods.
Help - Google Ads
To write a question to our online helpdesk, follow these steps:
1) follow the link https://support.google.com/google-ads/?hl=ru#topic=7456157.
Use the roller of a computer mouse to scroll down the page. At the very bottom, a specific form will be displayed on which you need to select the "Contact us" field;
2) immediately after that, a small questionnaire will open, which you need to fill out. So the user can inform the support specialists in detail about the problem.
In clause 3 ("Options for contacting us"), the user is invited to receive a response from specialists by e-mail or by phone number.
If a Google client chose to communicate by mail, then, as practice shows, the answer will have to wait approximately two days. If there is a response from a specialist over the phone, then you need to expect a call from a number starting with +3 353 ... The specialists do not call from Russian numbers.
If a user has asked a question not related to advertising, then an email should come with a link. After going through it, you can re-describe the problem and wait for an answer.
Search Console Review
For webmasters and everyone who owns any sites, there is an opportunity to clarify all questions, for example, by leaving a review. For example, if you have a problem finding your site, but you still have verified access in Search Console, you can do the following:
- follow the link https://search.google.com/search-console;
- enter your domain;
- click on the line "Send feedback" (in the menu, on the left side of the screen).
This method will help solve the problems associated with the search algorithm and site ranking.
If you wish, you can ask a question about the site in another way, on the help forum for webmasters by the link
https://support.google.com/webmasters/community/?hl=ru&gpf=%23!forum%2Fwebmaster-ru.
My business
In order to resolve issues with placement on Google Map, as well as confirm or edit data in Google Business, you need to do the following:
1) log into your account;
2) on the left side of the screen, find the "Help" button and click on it;
3) then another window will appear on which you need to click "Send feedback";
5) next - "Another problem", after which you can enter your question in detail and send it to specialists.
Search
This method of contacting technical support is the most popular, as it is very simple. However, you should be prepared for the fact that the answer from a specialist will need to wait longer than usual. This is due to the fact that employees have to process a huge number of questions of a different nature.
If this method of solving the problem is the most preferable for the user, then you must perform the following steps:
1) go to the Google home page https://www.google.com;
2) in the lower right corner, click on "Settings", then - "Send feedback";
3) in the window that opens, you need to describe in detail the essence of the problem. If necessary, you can attach a screenshot.
Help Center
If the user is faced with a very specific problem, please refer to the Help Center at https://support.google.com. In the "Describe the problem" field, you can enter your request to immediately find the answer.
However, it may happen that the system does not have an answer for a specific question asked. In this case, you should go to the help forum, for which you need to follow the indicated steps:
1) click on the icon of the desired product, and then click on "Community";
2) at the bottom of the page, click on the line "Ask questions";
4) when all the fields are filled in, you need to click on the "Publish" button and wait for the specialist's answer.
All users who have Google accounts (or just want to create one) can receive answers to their questions in technical support in a timely manner. This service helps to facilitate the maintenance of accounts, as well as to use all the available functions.
The company has several hotline telephones. If we are talking about those advertisers who have a budget of more than two hundred rubles, then for them the number will be - 8 800 500 91 20.
Cost of calls to the hotline
Hotline phones - both for ordinary users and for advertisers, are completely free for people calling from Russia.
Hotline opening hours
You can call the hotline from 9:00 am to 7:00 pm. Moreover, as mentioned earlier, both numbers are completely free.
What can you find out over the phone?
So, what issues can be resolved by calling the hotline? In the event that you have any problems with the work on the site, or with your Google AdWords accounts, you can always call the indicated numbers. If you have noticed security problems, or you have noticed that someone is abusing the product, then you can also contact the company at the specified numbers.
Additionally, you can find out by calling the hotline about cooperation with the company.
When can support fail to help?
In the event that you have a virus on your computer that interferes with your work with Google, the line specialists can only advise how to get rid of it. But, in most cases, do not remove it yourself.
Other communication methods
Depending on where exactly you have a problem, you can click on the desired service and use the help of the service department.
- If you have problems with Chrome, you need to follow the link.
- If you have any problems with the mobile version of Maps, use the link.
- Need help finding? Go to.
- Having problems with YouTube? Then you are here.
- If you have problems with Gmail, you need to follow the link.
- If the disc does not work correctly, contact.
- If Google Play does not work correctly, a link will come in handy.
- If you need help with Adsense, visit the link.
- There is a link for Nexus.
- In the event that you cannot log into your account, or if you have any other questions regarding it, you need to follow the link.
- For AdWords, the address is relevant.
- If you are concerned about problems related to Hangouts, then it makes sense for you to contact the address.
In the event that you have any suggestions, reviews, or wishes, you can leave them at
In this article, we will find out if it is possible to contact the technical support representatives, how is the help service generally arranged? Is there a Google Play hotline, what numbers can I call in Russia? Is there an alternative, are electronic requests sent, what is needed for this?
About the service
Google play- a service from a well-known company with a multi-billion dollar turnover, engaged in the field of Internet technologies. The Google Play service is a store of software for various purposes for work, leisure, games for entertainment, educational programs, etc. The application is installed on all smartphones using the operating system - Android.
How do I write to Google Play support?
Google Play has its own help center where you can get detailed advice on any issues related to the organization.
The support service is arranged somewhat differently than in other services. To send messages, you have to use one of the forms:
- Help tab on the main screen -.
- A forum where users can share their impressions and leave comments to moderators -.
The application store is considering other ways of contacting, directly from the extension in the smartphone, click on the section at the bottom of the "Help" page. Fill out the form and send a message for consideration, in a similar way, users will be able to leave a review or complaint.
What is the Google Play hotline phone?
In Russia, as in other countries where products from Google are popular, another direction of communication is developing. The hotline phone number is announced in each of the CIS countries, through which they contact the contact center directly and ask questions of interest.
You can call in Russia from any region to a phone number free of charge, there is a single reference service - 8 800 100 46 64.
There are no separate city numbers, the contact center handles all calls on its own.
You can call the service during the opening hours of the call center from 09:00 to 19:00 daily, on weekends, technical support is available from 10:00 to 19:00.
Addresses on the map
The address, phone number and working hours of the company can be viewed on Yandex Maps.
What is the hotline for?
Remember, the contact center will not help with all problems, but only with those related to the competence of the organization. The hotline will answer questions related to:
- App evaluation.
- Problems with installation, download.
- By entering your personal account.
- By creating an account.
- Problems sending feedback.
- Reports of a defective product that violates the requirements.
Support specialists accept complaints about the work of the technical center or complaints about individual products available for installation on the service.
When can support fail to help?
The support only deals with appeals, the topic of which is related to the activities of the company. Therefore, third-party topics should not be discussed, this also applies to the forum, where users often discuss distant topics.
Contacting technical support via the app
The official Google Play app is suitable for all Android smartphones, install it and get access to a huge bank of software and entertainment software.
Technical support processes all requests received, including through the mobile extension. In the "Help" section, similar to the site, you can send an appeal or leave feedback.
How to write a complaint?
To leave a complaint about the actions of company employees, the work of products, the quality of programs, errors in the application, all users can use the above methods:
- Forum.
- Section on the site or in the application.
You can also report your claims in a different order by calling the hot number of the call center.
Other communication methods
- In contact with -
