Is it possible to temporarily turn off the tricolor. Balance management in your personal account tricolor tv

It happens that satellite equipment is idle:

Did you leave the dacha in October, and do you plan to return to the beds only in April-May?
Going on vacation for a month?

If no one is watching satellite, it is logical to turn it off.

At the same time, there is a nuance. If you write an application for termination services, you will not be able to return to viewing later. What to do?

For all subscribers of Tricolor TV there is an opportunity to suspend satellite television services. This possibility is spelled out in the contract (the wording may differ depending on the year the contract was concluded) and sounds like this:

"The subscriber has the right to suspend services on the basis of his written application."

How long can it be suspended?

The maximum suspension period is 30 days.

What need to do?

Step 1

"Tricolor TV. Application for suspension/activation of services"

Step 2

We fill out the application according to the sample. We indicate all the necessary data and the reason why we want to stop browsing. In the first paragraph " suspend all services..." put a "tick". Pay attention to the second paragraph " activate all services". Do not fill it out. This item will be needed if you want to resume watching satellite before the specified date. But more on that later.

A sample of filling out an application form for the suspension / activation of Tricolor TV services

Please include your ID number on the application. It is written on the back of the smart card:

Or, instead of ID, specify the number of the Subscription Agreement:

Step 3

Send the original application to: 197022, St. Petersburg, PO box 170 (post office Kamenoostrovsky pr, 42 B). We enclose a copy of the passport with a residence permit. you can also send the application to the e-mail of the Tricolor Customer Support Service before sending it by mail [email protected]

Travel time will depend on the capabilities of the Russian Post. Keep in mind that it can take up to three days between receiving your application and being suspended. That is, the method is suitable for those who have enough time to wait. But there is a quick way:

Bring the letter to one of our stores () and we will send it ourselves. In this case, the processing of the application will take only a few hours. Don't forget your passport.

What will happen after the expiration of the specified period?

After the expiration of the specified period, the display will resume on its own.

I entered the end date incorrectly, what happens?

It's OK. Longer than 30 days, the suspension does not take effect, and after that time your TV will start working automatically. If you want to return the satellite TV earlier than it is written in the application, just print the form and fill it out again, but check point 2: " activate all services and enter the desired date.

If you still have questions about how to suspend Tricolor TV services, write a comment under the article or send a question to. We will gladly help.

Any Tricolor TV subscriber is interested in comfortable use of satellite television services. This is facilitated by the functionality of the official website of the operator. One of the relevant functions of the Tricolor TV personal account is the ability to check the balance online.

Balance Information

To find out information about the balance of funds through the personal account of Tricolor TV, you must perform a number of simple steps:

open the official website of Tricolor TV;
find the category "Subscriber";
go to the tab "";
in the column "User" enter the login;
enter the password in the corresponding field;
to complete the authorization, you must click on the "Login" button;
in the "Services" tab, go to the "Balance per l / s" item.

Checking the availability of funds by ID or contract number

The algorithm of this check practically does not differ from that described above, with the exception of paragraph 2. In this case, instead of a login, a 12 or 14-digit ID number or a 12-digit contract number is entered.

In addition, using the ID, you can find out the status of the current account, the due date of the next payment, without entering the user's page, and using the "Check connected services" option.

The contract number can be found directly on the subscription agreement concluded during the installation and connection of the equipment.

ID can be found in several ways:

remove the card from the equipment and find the number on it;
take the remote control from the receiver, press the ID button (“Status”, “Tricolor” or “No ID”, depending on the model) and read the information from the TV screen.

The second option is preferred because it is undesirable to pull the card out of the slot.

Obtaining a password to enter your personal account

To carry out this procedure, you can use several methods. When registering, you can request a password for the TV. To do this, during registration, the menu item of the same name is selected. With this request, a prerequisite is that both the receiver and the television receiver are in the working state.

You can also receive an access code by text message to your phone, you just need to select this method from the list of options. One condition - SMS will come only to the phone number specified in the contract.

Also, the password can be received by e-mail, which is specified by the user in the contract. If this clause in the contract has not been completed, then this method automatically disappears.

After the request, the password usually arrives within 2-10 minutes. If after the specified time the password has not been received, a second request should be made. In the same way, you can recover a lost password.

The procedure for making a payment through the LC

There are three ways to pay for Tricolor TV satellite television services through your personal account.

Instant payment through your personal account Tricolor

This method includes the transfer of funds from a bank card of any bank (VISA and MASTERCARD), as well as from a mobile account.

At the bottom of the personal account page, you need to find the "Pay" section and go to it, or click on the button with horizontal stripes in the upper section of the screen, select the item "Payment for services" in the list.

Next, you need to select the payment method "Instant payment", click on the "Payment" button, indicate in the window the data about the ID or No. subscriber. of the agreement, then fill in the empty fields with the required information and confirm the transfer.

Instant transfer through online services of banks, mobile operators

For the convenience of their customers, many banks and mobile operators in their online resources in the "Payment for services" menu single out Tricolor TV as a separate item. This service allows you to transfer money to Tricolor TV through your personal bank account.

To transfer funds, go to the "Payment for services" tab, select "Payment for Internet and TV" and find the desired operator among the list of providers. Next, the required fields are filled in (you need to know the ID, contract number, TV channel package) and the calculation is made.

You can also transfer funds at self-payment points.

Payment from a personal account Tricolor TV

If there are sufficient funds on the account in the personal account that are sufficient for full payment (partial is unacceptable), the calculation can be made as follows:

find the "Manage funds" section;
select the item "Unallocated balance";
click the "Distribute" button;
select the required item from the presented list and enter the required amount;
click "Reserve".

In case of successful completion of the operation, a message appears about the transfer of the amount and the transferred funds will be displayed opposite the paid service.

Suspension of services using a personal account

If you have access to the personal account, you can remotely solve many issues: connect, disconnect services, make settings. However, suspension of Tricolor TV services in your personal account is not possible.

To suspend the provision of services, a written application by the subscriber is required. You can write it directly at the dealer or fill out the technical support form provided on the official website of Tricolor TV. It is necessary to add to the questionnaire a scan or photocopy of an application written by hand and signed by the subscriber for the suspension of the operator's services, scan 2, 3, 5 pages of the user's passport. Send the electronic version of these documents to the e-mail of the TV company, and the documents themselves - by Russian post to the address of the company.

Important! The period of suspension of services cannot exceed 6 months, after which the connection is resumed.

The service of the satellite television provider Tricolor TV is constantly being improved and simplified for more comfortable use, which is undoubtedly a positive thing for subscribers.

Main page ‹‹‹ Tricolor TV ‹‹‹

Replacement of goods with a similar one for the period of repair

Dmitry Tarasov
09 Nov 2016, 09:14
Dmitry Tarasov
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Question: Is it possible to borrow another receiver while the receiver is being repaired?
Equipment model: GS-8306

Tricolor
09 Nov 2016, 22:03
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Tricolor
09 Nov 2016, 22:11
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Information for review, for more accurate information, you should consult a lawyer.

Replacement of goods with a similar one for the period of warranty repair

A similar product is a product that is similar in its functions, model, brand, quality and technical characteristics to another product. If the seller does not have a completely identical product, he may provide a product not with exactly the same characteristics, but with close ones. The store is obliged to give the buyer a similar product for use within 3 days after accepting the product for repair.

Rules for providing the buyer with a similar product

The right to provide a similar product is prescribed in article 20 of the Law "On Protection of Consumer Rights". It refers to the rules and deadlines for the elimination of defects and the repair of durable goods. At the time of elimination of these shortcomings (repair time), the buyer, at his request, must be given a similar product.

A similar product must be provided free of charge and up to 3 days after receiving the product for repair.

Decree of the Government of the Russian Federation No. 55 dated January 19, 1998 compiled a list of goods for which the right to issue a similar product does not apply:

Automobiles, motorcycles, trailers and numbered units, except for goods used by persons with disabilities.
Pleasure boats and boats.
Furniture.
Electrical appliances for personal use and medical devices. Electric shavers, hair dryers, electric blankets, heating pads, etc.
Civil weapons, parts of civil and service weapons.

If the requirements to provide a similar product are not met, the seller is obliged to pay a penalty - 1% of the value of the goods per day.

In addition, on the basis of paragraph 1 of Art. 21 of the RFP, if it takes more than 7 days to fulfill your request to replace a defective product with another product of the same or another brand, you also have the right to demand a similar product. For the period it takes for a permanent replacement to be issued to you.

Government Decree No. 924 dated 10.10.11 approved a list of 12 groups of goods recognized as "technically complex".

In relation to them, there is no right to replace with another of the same product or the right to return money.

After 15 days after purchase, such goods can only be returned for repair.

If your product is not listed, you can choose what to do if it breaks during the warranty period - exchange, collect money or repair. Just in relation to the goods from this list, we may require a replacement for a similar product for the period of repair. The practice is such that the repair of equipment can be very long.

Tricolor
09 Nov 2016, 22:18
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Even for products that are only subject to repair, the right to return money is valid under the following grounds:

The deadlines for the repair of goods have been violated (as a rule, the maximum period is 45 days).
Each year of the warranty period, the product is not available for more than 30 days due to constant repairs.
The product has significant flaws.

The terms of repair in the law are not clearly spelled out. It is only said that they must be eliminated in the minimum objective period (immediately). Repair times are determined by the warranty and are most often 45 days.

Provision of a similar product for the period of examination

Examination of technically complex goods can be carried out in the event of a dispute between the seller and the buyer about the reasons for the breakdown of the goods. And it is carried out after checking the goods in a specialized service center. If the buyer decides to take back the money paid for the goods, in which defects were found, then during the examination, a similar product cannot be provided. But if the buyer demanded to replace the defective product with another one, and the replacement period exceeds a week, then a similar product can be demanded. It must be issued within 3 days.

What to do if the seller refuses you

If the seller refuses to issue a similar product during repair or replacement of the old one, write a written application for the issuance of a similar product during repair to the store. You can write it in free form. All technical data should be indicated in the application for the provision of a similar product so that there is no reason for unnecessary correspondence with the store and wasting time.

tricolor.x-tk.ru

Tricolor TV

Site about Trikorol TV. Services, package overview, channel list, news, promotions and equipment reviews, discussion. Help for subscribers. Forum Tricolor TV. Official site, main page tricolor.tv

Main page ‹‹‹ Tricolor TV ‹‹‹ Forum Tricolor TV

Suspension of reception / viewing during absence.

Vyacheslav Alexandrovich
08 Oct 2016, 17:12
Vyacheslav Alexandrovich
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Tricolor
08 Oct 2016, 22:40
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You need to go to the office of the official Tricolor dealer with your Russian passport and write an application (the form will be issued there).

Or the second option:

Tricolor TV. Application for suspension/activation of services» >>> HERE

A sample of filling out an application form for the suspension / activation of Tricolor TV services

In the application, indicate your ID number or indicate the number of the Subscription Agreement instead of ID.

We send the original application to the address: 197022, St. Petersburg, PO Box 170, NAO National Satellite Company. We enclose a copy of the passport with a residence permit.

Longer than 6 months, the suspension does not apply, and after six months your TV will start working automatically. If you want to return satellite TV earlier than it is written in the application, just print the form and fill it out again, but check point 2: "activate all services" and indicate the desired date.

Petrov Lev Nikolaevich
11 Oct 2016, 21:51
Petrov Lev Nikolaevich
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Question: How to suspend broadcasting for six months
Equipment model: GS 8306

tricolor.x-tk.ru

Confirmation and change of registration data of a Tricolor TV subscriber

Registration data confirmation

To comply with the requirements of the current legislation, as well as in accordance with clause 3.8 " Terms of Service», « Tricolor TV» is obliged to maintain an up-to-date database of its subscribers. To do this, at least once a year, as well as when changing personal data, subscribers are required to confirm the data specified in the contract: the DRE ID of the receiver, the actual address of the equipment installation, as well as the Last Name, First Name, Patronymic, contact phone number and email address of the owner of the receiving equipment .

Please click on the button "Data Confirmation" and fill out the form.

When concluding the Subscription Agreement and registering Tricolor TV receiving equipment, the subscriber's personal data is entered into the Tricolor TV Subscriber Registration System and used when the subscriber applies for information and reference services, as well as to participate in promotions, lotteries, drawings and in other cases.

Attention! We draw your attention to the mandatory procedure for confirming your personal data specified during the registration of the receiving equipment.

If you have registered since 01/14/2013. in accordance with the Terms of Service of Tricolor TV, you undertake to confirm the data within 90 days from the date of registration as a Subscriber, and then at least once a year during the entire term of the subscription agreement and / or each time in case of data changes about the last name, first name, patronymic, address of the software installation located within the Russian Federation, as well as about the contact phone numbers specified in the Subscription Agreement, by choosing one of the following methods:

1. by filling out a special form on the website www.tricolor.tv in the "Declare yourself" section;

2. in the Subscriber's Personal Account in the "Data Confirmation" section;

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You have questions?

How to suspend a Tricolor TV subscription

It happens that satellite equipment is idle:

Did you leave the dacha in October, and do you plan to return to the beds only in April-May?
Going on vacation for a month?

If no one is watching satellite, it is logical to turn it off.

At the same time, there is a nuance. If you write an application for termination services, you will not be able to return to viewing later. What to do?

"The subscriber has the right to suspend services on the basis of his written application."

How long can it be suspended?

The minimum suspension period is 1 month, the maximum is 6 months.

What need to do?

Step 1

» Tricolor TV. Application for suspension/activation of services» (if the link does not work, write to and we will send the form to your e-mail absolutely free of charge).

Step 2

We fill out the application according to the sample. We indicate all the necessary data and the reason why we want to stop browsing. In the first paragraph " suspend all services."Pick a checkmark. Pay attention to the second paragraph activate all services". Don't fill it out. This item will be needed if you want to resume watching satellite before the specified date. But more on that later.

A sample of filling out an application form for the suspension / activation of Tricolor TV services

Please include your ID number on the application. It is written on the back of the smart card:

Or, instead of ID, specify the number of the Subscription Agreement:

Step 3

Send the original application to: 197022, St. Petersburg, PO Box 170, NAO National Satellite Company. We enclose a copy of the passport with a residence permit.

Bring the letter to one of our stores (see addresses) and we will send it ourselves. In this case, the processing of the application will take only a few hours. Don't forget your passport.

What will happen after the expiration of the specified period?

After the expiration of the specified period, the display will resume on its own.

I entered the end date incorrectly, what happens?

It's OK. Longer than 6 months, the suspension does not apply, and after six months your TV will start working automatically. If you want to return the satellite TV earlier than it is written in the application, just print the form and fill it out again, but check point 2: “ activate all services” and enter the desired date.

Tricolor TV

Site about Trikorol TV. Services, package overview, channel list, news, promotions and equipment reviews, discussion. Help for subscribers. Forum Tricolor TV. Official site, main page tricolor.tv

Main page ‹‹‹ Tricolor TV ‹‹‹ Subscribers. FAQ, Instructions, Help

How to CHANGE personal data correctly

Tricolor
23 July 2016, 14:32
Tricolor
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Change of registration data

To comply with the requirements of the current legislation, Tricolor TV is obliged to maintain an up-to-date database of its subscribers. Please note that by updating the registration data in a timely manner, you get access to the use of the Subscriber's Personal Account, high-quality technical support and all the necessary information.

In the event of a change in the personal data of the Tricolor TV subscriber specified during registration, or in the event of a change in the owner of the receiving equipment, you need to go through the procedure for changing / reissuing personal data by clicking on the "Change" button, and then fill out the questionnaire following the instructions.

If the personal data of the Tricolor TV subscriber has not changed from the moment of registration to the present, report this by clicking on the "Confirm" button, and then fill out the questionnaire following the instructions.

How to change?
To change your data, you must submit an application.
Open this page, fill in everything.

Tricolor
Jul 23, 2016, 04:18 PM
Tricolor
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After you complete this application, click on the link "Download the completed application" just below. Download and print the application.

We sign the application.

We make copies of this completed and signed application, Passport 2, 3 and 5 pages on the scanner.

We go a little lower and send copies of documents to Tricolor TV.
We put a tick.
Click on the "Create an Appeal" button

Attention!
Documents must also be sent by mail of the Russian Federation. 197022, St. Petersburg, PO Box 170, NAO National Satellite Company.

Attention!
If you have problems, contact your dealer.

LLC "NK Expertiza" the information is relevant as of 08/03/2018 on the organization's card, taking into account all used data sources.

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The most important condition for obtaining any services is the conclusion of an appropriate agreement, which will specify all the rights and obligations of the parties, as well as important terms and conditions governing relations between the parties. There is a similar agreement when connecting satellite television, but not all subscribers know this. But this document can be extremely important, so users should find out the Tricolor TV contract number in advance. Moreover, it is advisable to download it if it was concluded through the official website, or write down the number so that it always remains at hand.

Features of concluding an agreement with Tricolor TV

There are 3 different ways to conclude a Tricolor TV subscription agreement:

through the official website;
from official dealers;
by calling the contact center at 88005000123.

It is important to emphasize that it is preferable to use the services of dealers, since in such a situation they will do almost everything on their own, and subscribers will only have to provide information about themselves.

It is more difficult to self-register through the official website. The main difficulty that customers who choose this approach will face is the need to send one copy of the contract to the main office of the provider. This is due to the fact that the satellite company is required to have a document with the user's personal signature. At the same time, if it does not have a form signed by the client, the company reserves the right to terminate the agreement unilaterally.

Tricolor TV agreement - form: sample

Registration on the official website is used when purchasing equipment for the provision of television services in chain stores and supermarkets. In this case, a sample filling is not required, since it will be enough for the user to fill out the registration form. It will have to indicate:

ID (12 or 14 digits located on the smart card or sticker on the receiver);
receiver model (indicated on the front panel of the device);
serial number of the set-top box (23 digits located on the sticker on the receiver);
individual code (on a smart card or scratch card);
surname, name, patronymic and date of birth;
passport data;
address of installation of equipment and residence of the user;
home and mobile phone;
email address;
confirmation code that will be sent to the previously specified mobile after sending the corresponding request.

Additionally, you will need to check the box confirming your agreement with the rules (it is advisable to read them) and click the "register" button. After that, it remains to download the Tricolor TV contract form by clicking on its number.

Conditions for changing the contract for the provision of Tricolor TV services

If any registration data is changed, users are required to make the appropriate amendments to the questionnaire filled out during registration. To make changes to the subscription agreement, you will need to go to the help section and open the registration page. In it, you should switch to the tab that offers to change the information and click the appropriate button.

The next step is to fill out a questionnaire, which you then need to print. The next step is to scan the printed application and several pages of the passport (allowing you to identify the client by last name and with registration). Scanned copies must be attached to the previously completed application, after which it remains only to send it. Additionally, the provider requires sending the original application and a copy of the passport pages mentioned above to the legal address of the company.

How to terminate the contract with Tricolor TV and return the money

The easiest way to terminate the contract with Tricolor TV is to stop using the company's services. Additionally, you can write a statement with a request to terminate the agreement.

You can return the money remaining on your personal account through your personal account or by calling the contact center and informing the consultants about your desire. It will not be possible to return money for previously purchased equipment.

As a rule, Tricolor TV subscribers use their personal account to check the balance and validity of subscriptions. Only a few people know that this service has several more convenient and useful options.

Check personal account balance

The interface of the personal page is designed in such a way that after authorization in the service, the client immediately goes to the “My Services” page. This is the most informative section of the account.

In its first window, the status of the subscriber's general account is displayed - these are the funds transferred to the operator, which have not yet been used to pay for packages. Nearby is the ID of the receiver to which subscriptions are made, the number of the subscription agreement and the current tariff plan.

A priori, the balance cannot be negative - the operator does not serve subscribers on credit, but positive - in two cases:

the transfer was intended to extend the validity of the package, the subscription to which is still valid;
at the time of payment, the purpose of the payment was not indicated, and the money “fell” into a non-target account.

Important: in your personal account, each subscriber of Tricolor TV can either simply check the status of payment, or dispose of unallocated funds (information below).

How to manage your own account?

On the same page, at the very bottom, is the "Account Management" window. Here it is described in detail exactly where the “free” funds are located and it is possible to transfer them to pay for a particular package.

After you managed to find out the balance of your personal account in your Tricolor TV personal account, it’s a good idea to learn how to manage it. This is done simply:

select a line with a plus indicator;
in the "Transfer to" column, click on the arrow and select the desired package in the drop-down list;
indicate the amount to be transferred;
click the "Transfer" button.

We advise you to learn about where you can watch new movies for Tricolor subscribers.

Read: how to do it right on the official portal of the operator.

Managing user services in a personal account

If you scroll up a little, a list of connected (as well as available for activation) packages and additional paid services becomes available. It indicates (active or inactive at the moment) and other useful information:

the rest of the days during which it will be valid;
its expiration date;
the tariff at which it was connected (extended).

The window is called "Service Management", and this implies not only obtaining information, but also certain functionality. Here, in fact, there is a “necessary” column with the option of independently changing the tariff plan. Against each of the available packages (their list may differ from those in the picture) there is a window with an arrow. Using the drop-down list, you can select the option of renewal or connection, and then click the "Select" button.

Suspension of Tricolor TV services

The concept of “service management” in most cases implies not only their activation, but also shutdown or suspension. And the subscribers of the company have such an opportunity. They do not need to pay for TV viewing during long absences - if they wish, they can deactivate connected packages (all at the same time) for a period of 1 to 6 months.

Unfortunately, the “Suspension of services” function is not yet provided in the personal account of Tricolor TV. The subscription agreement states that this is done only at the written request of the subscriber. You can do this in two ways:

write an application on your own and send it along with copies of your passport and to the NSC address by regular mail;
contact the office of the dealer company (only the passport of a registered user is needed), where to fill out an application form.

Other sections of the Tricolor TV personal account

The “Services” section in the list of tabs in your personal account is followed by a number of others, no less informative and functional.

Internet

Here you can manage the corresponding service, provided that there is connected equipment for accessing the worldwide network and an agreement has been concluded with the operator.

Special offers

The operator informs about special offers available to the subscriber.

Payments

In this section, you can not only learn how to pay for Tricolor TV packages through your personal account, but also activate a pin code or scratch card, as well as make a payment without commission using a bank card. It also stores information about all transactions - the receipt of funds and write-offs in favor of certain services.

Data confirmation

By opening the tab, the recipient of the operator's services can confirm the data about himself and the receiving equipment specified during registration.

Appeals

The section provides access to the history of calls to the operator's technical support, and here you can also find a special form for creating a new request.

apply for a change of registration data;
read technical messages sent by the operator;
see answers to frequently asked questions (in particular, how to transfer money from account to account in your Tricolor TV personal account);
change the initial password and login to other combinations of characters.

Brief summary

Most satellite operator subscribers recognize that it is convenient to use the Tricolor TV personal account in a modern way. With its help, you can remotely receive the necessary information, renew and connect packages - there is no need to contact dealers or the company's office again.

Tricolor TV is constantly improving the self-service service - improving and simplifying its navigation, adding new functionality. At the same time, you do not need to pay extra for its use, and this cannot but rejoice.