Sberbank Online: hotline number 8800 free of charge enables customers to solve a problem in a timely manner or receive the information they need. For this, an extensive functionality of the Contact Center has been developed, the capabilities of which will be discussed below.
The contact center of the bank is a whole separate organism At the bank, when contacting online, the hotline number 88005555550 is provided free of charge for individuals and legal entities already served by a credit institution, as well as its potential customers. Calls are available from fixed and mobile phones in Russia and are free of charge for any operator. But for some of them, for example, Megafon, the connection may not occur due to a negative balance.
Each client should carefully study all Sber technical support numbers Another short number provided in this capacity is 900. It allows owners of mobile devices of all mobile operators to make a call anywhere in the Russian Federation.
For subscribers who are outside Russia or who have registered their number in another country, a different number is provided for communication with the bank +7 495 500 5550. These calls are charged at the rates of a particular mobile communication company. For legal entities, there is an additional number + 007 383 363 1313 for communication with a banking institution from other countries.
Sberbank hotline functions
Using the hotline phone 8800 for free Sberbank Online, a citizen receives certain opportunities. These functions allow:
- find out all the data on any banking program or product;
- get complete information about the movement of funds on the card, the status of accounts and available deposits and loans;
- resolve the issue of blocking or unblocking the card;
- disable Mobile Banking;
- get information about the current bonus programs;
- before a trip abroad, make changes to the settings of the services;
- file a complaint related to poor or unskilled bank service.
How to use the hotline voice menu
Each call of the person who applied to the phone 8800 (free of charge) begins with listening to the voice menu. Most of the services provided are automated, and the client can independently solve his problem without the participation of an operator. If it was not possible to obtain the necessary information on its own or it is impossible to resolve some issue, the user may need to contact the operator. To do this, you need to press the "0" button on the phone, and to re-listen to #. The employee may require your card details, as well as information that identifies you. The only thing that an employee should never ask is your card PIN.
The voice menu helps clients find answers to their questions on their own and unloads the center’s employees There are many sections in the voice menu list. In order to get the necessary information or perform any action, you should carefully listen to the voice prompts and select the necessary subsections. In case of errors, you can always return to the original search point by pressing the replay button.
Independent execution of procedures in automated mode
One of the significant shortcomings of the call center is the periodic workload of phones, which is an obstacle to the timely resolution of citizens' problems. To avoid this, the credit institution provides an answering machine to communicate with users. It allows you to get the necessary information without connecting the operator: card balance, transaction history and check the identifier for access to the online service. Using the automated mode, you can instantly block your own plastic if it is lost, stolen or "eaten" by the terminal.
Using the hotline and telephone number 8800 in Sberbank, you can resolve various issues that are divided into separate groups. After the call, the mobile device is switched to tone mode. The client then selects the required section and the command number corresponding to the solution to his problem:
- 1 - to block and unblock the card in case of theft, loss or if it is "swallowed" by an ATM;
- 2 - balance on the card - you will need to enter the plastic number, press the # key;
- 3 - all issues related to servicing individual clients (payments, deposits, transfers, loans, etc.);
- 4 - servicing legal entities;
- 5 — all questions related to the Thank You promotion (activation, balance check, places where bonuses are accepted and where you can pay with them, etc.).
Thus, by selecting the required key, the client can immediately obtain the necessary information without the participation of an operator. If the user cannot decide which section the solution to his question belongs to, then it is better to contact the operator and get comprehensive information in a personal conversation with him.
Detailed support menu map Conclusion
The round-the-clock support provided by the bank allows customers to call the toll-free number 8800 and promptly solve problems that have arisen. This can be any emergency situation related to the security of a banking product and requiring immediate assistance from a credit institution. Operators will provide the caller with information on any banking product and give a qualified answer to their questions. These also include issues related to poor quality work of employees of the institution and complaints against them.
The support service of Sberbank of Russia around the clock provides any information of interest to customers, as well as provides assistance and advice on any issues related to banking services.
All complaints and appeals are accepted by phone or e-mail, which allows you to register applications in a single register. Thus, having issued your appeal, you can always check the status of its consideration on the website or by phone.
How to contact the support service of Sberbank of Russia
There are several ways to contact bank employees:
- Toll-free number 8-800-555-55-50 for calls from a mobile or landline phone. To solve simple questions and restore access to the personal account, customers can use the prompts of the voice menu. To communicate directly with the operator, press the appropriate button on your phone keypad or just wait until the system transfers you to a dialogue with a bank employee.
- Round-the-clock hotline by short number for Russian users of any mobile operator. For quick access to your personal data, it is recommended to prepare all the documents necessary for identification in advance of the call - a bank card and a Russian passport.
- Phone +7-495-500-55-50 international format for calls from abroad or from city numbers. If you are in another country, the call will be charged according to the tariffs of your chosen telecom operator.
- Online support on the bank's website or in any social network (Sberbank support service "In contact with"). Using any social network or online support chat, remember that your personal data can get to intruders, so after finishing the dialogue with the bank specialist, be sure to click the button to log out of the system.
- Filling out an application through the feedback form with the support service on the company's website. To send an electronic application, you should indicate the purpose of your appeal, the reason, the essence of the problem, your full name, date of birth, mobile phone and email address. You can also indicate how it would be convenient for you to receive a response - via SMS, by e-mail or by phone.
After completing your application in any of the above ways, a bank employee must inform you of the application number.
You can independently check the status of such an application on the Sberbank website or by calling any of the above phone numbers. Often, all customer applications are considered within a day after they are submitted.
What issues does the support service of Sberbank of Russia solve?
In most cases, bank customers seek advice and assistance, so such requests can be resolved instantly without waiting:
- Blocking or unblocking the client's card, as well as assistance in case of capture of the card by an ATM or its theft and loss.
- The current balance of the card and the latest movements of funds.
- Service packages that include bonus and credit programs.
- Internet banking and work with a mobile application.
- Deposits, insurance, payments.
Remember that if the card is stolen, lost or seized by an ATM, you must urgently contact the Sberbank support service to block the account and make it impossible for fraudsters to use your money.
If you have any questions regarding banking services, you can seek advice in any convenient way. In case of any difficulties when using the services, as well as if you want to file a complaint or other request for assistance, use the support service phones or the official website of the company.
