In some situations, it is necessary to contact the MTS mobile technical support operator. However, today it is a little more difficult to do this than it seems. Most MTS services are automated, since most problems can be solved using an automatic service or on the company's website, where a solution is provided for many cases. But sometimes you need to know how to contact an operator whose number is not known to everyone.
Communication with the MTS operator for free
One way to contact the operator for free is to call a short number 0890 . However, this method is quite problematic, since you will have to listen to a lot of information from the automatic support service. Then, after pressing a certain sequence of keys, the service will put the subscriber into standby mode, which can take from several minutes to an hour.
A simpler way will be the multi-channel official phone of the company - 88002500890 . This number is also free. Here it will be much easier to get through to the operator.
After a call to this number, the subscriber will hear an autoinformer. As soon as you start listening to the automatic voice menu, first press button 1, and then button 0. After the automatic support service prompts you to evaluate the work of a call center employee, you must press buttons 1 or 0. Within a few minutes after this, the subscriber will be contacted operator.
It is important to take into account the fact that you can get through to a multi-channel customer support phone from any phone, except for a mobile phone connected to MTS. If there are no other means of communication nearby, then the subscriber will have to contact the support service using a short number.
How to contact with a short number
It is quite difficult to get through to a "live" person, since several thousand subscribers are simultaneously trying to contact the MTS operator from a mobile phone. All of them need the help of the operator in various matters.
To contact the MTS operator directly, you need to listen to the autoinformer menu and dial a specific key sequence. In order to speed up and simplify the process, while not listening to a lot of unnecessary information, it is enough to remember the key combination that will help you contact the technical support service.
After the autoinformer recording is turned on, the subscriber can immediately press in sequence:
- button 2;
- then 0;
- then it will be redirected to the operator evaluation menu;
- here you can immediately press the key 1 or 0, without a difference.
Other MTS support numbers
For MTS corporate card holders, there is an alternative way to contact the operator for free - the number that you need to dial 88002500990 .
How to contact the MTS operator in roaming
Often there is a need to contact the operator while in roaming. If the MTS subscriber is located in Russia, but not in the home region, then the MTS help desk will be available at the same numbers as at home.
In the event that the subscriber is outside the country, but uses an MTS SIM card, there is another free number to communicate with the operator. To contact the support service, you need to dial from your mobile +74957660166 . It is very important to dial the phone in the international format, that is, using +7, since only in this case the call will be free. If you dial a number in a different format, the call will cost the same as any other call in roaming according to the tariff plan connected to this number.
Alternative methods of communication
There are several ways to solve the problem if it was not possible to contact the operator or simply there is no time to wait on the line. In this case, an electronic help desk can be a solution. There is a feedback form on the MTS website to help subscribers. Here you can ask your question, but you will also have to wait for an answer, although the waiting time is an order of magnitude less than in the case of a "live" operator.
Some issues can be resolved using a personal account on the MTS website. The subscriber can independently change the tariff plan, request details of calls and payments. This significantly saves time and allows you to unload the telephone lines of operators for solving more important and non-standard issues.
The extreme case, which requires the immediate help of a specialist, involves a personal appeal to an MTS service center or communication salon. Here the subscriber will need to present a passport or any other identity document. After that, an MTS specialist will personally help to sort out the problem that has arisen and advise the subscriber on all questions that have arisen. This method is not the most convenient, but is considered one of the fastest and most reliable.
OJSC Mobile TeleSystems provides cellular communication services, is an Internet provider, offers connection of TV channel packages, and also recently provides some banking services. MTS offers its subscribers many different tariff plans, which are not always easy to figure out on their own. To connect the Internet and home TV, customers will need special equipment, the installation and operation of which is not always easy and understandable.
Subscribers (both existing and potential) may have a number of questions related to various services and offers of the company. They can be set to operators of the contact center, as well as to MTS technical support specialists. In particular, you can get information about the optimal cellular tariff for you and clarify how to connect it. If you have any problems setting up the Internet yourself, you can also consult with a specialist by calling the MTS support service.
MTS support phone numbers
0890. If you are an MTS subscriber, you can dial this number from your mobile phone and get a free consultation from the customer support service. Your call will be free if you make it on the territory of the Russian Federation.
7 495 766 0166. This number is intended for calls from subscribers who are in international roaming. The conversation will be free if you call from an MTS SIM card.
8 800 250 0890. Calls can be made to this number from any phone: landline or mobile, served by another mobile operator. On the territory of Russia, the conversation will be free.
Using these numbers, you can contact the MTS subscriber service operators. They will advise you on existing tariffs for mobile communications, Internet and television. They will help you solve simple problems, and also tell you how, for example, to get information about the state of your balance or request account details. If you are faced with a complex technical problem, the operator will switch your call to the technical support service, where you can get qualified help from a specialist. It is not always possible to fix the problem yourself, even if you are consulted by a support operator. If it was not possible to cope with the problem, you will be offered a visit by a specialist who will help you, for example, connect the Internet or set up selected television channels.
Contact information and telephone numbers of the MTS subscriber service for residents of all regions of Russia, access to the MTS Personal Account and other ways of contacting the operator's help desk.
A single free number of the MTS subscriber support service:
8800 250 0890 /Calls to the MTS help center number 8800 250 0890 are not charged from city and mobile telephones in Russia.
How to reach MTS?
A call to the MTS support service using the Hot Line numbers from anywhere in Russia, including Moscow and St. Petersburg, will always be free. For calls to the subscriber service of the operator from mobile phone, connected to the MTS cellular network, please use the free short phone number for help and technical support 
(only for MTS subscribers while in Russia).
To call MTS from a mobile phone of another operator (Megafon, Beeline, Tele2, Rostelecom, Iota) or a landline phone, for free communication with the MTS support operator use the phone number 8800 250 0890 .
To receive personal information, manage services and change the established tariff, please be ready to provide your passport details to the Hotline employee. Please note that connection to some additional services may be subject to a fee, in accordance with the tariffs of the operator. MTS call center operator?
A single toll-free number for the support service of the MTS group of companies:
8800 250 8 250This number provides support for MTS cellular customers, MTS Internet and television and "". All calls to the number 8 800 250 0890 paid by MTS. Calls to the line number 8800 are absolutely free for those calling from fixed or mobile phones registered in Russia.
Support number for calls from Moscow and from abroad:
+7 495 766 0166When you are in MTS roaming outside of Russia, you can call the operator at +7 495 766 0166 from your mobile phone absolutely free of charge.
Calls to a landline contact center number +7 495 766 0166 from phones of other mobile operators (including Megafon, Beeline and Tele2) and from local numbers are paid in accordance with the tariffs of the telecom operator. Use this number if you are in international roaming or want to call MTS from a foreign number. Be sure to dial the help desk number in the international format with +7 and specify the cost of international calls. This is especially important if you are calling from a phone in a hotel room.
The MTS Subscriber Service provides advice and support to customers on connecting and disconnecting services (both paid and free), changing the tariff plan, providing information on the account, blocking the SIM card and other requests. You can contact support around the clock.
Personal account of the MTS subscriber
The MTS group of companies combines three areas at once: MTS mobile communications, and. For each of them there is a separate Personal Account. Please select your personal account depending on which MTS division you are a client of.
Client's personal account available on the official website of the operator MTS Russia. To get information about the possibility and procedure for connecting a personal account, with any requests and comments on its work, please contact the Mobile Tele Systems support phone 8800 250 0890 or 0890 from mobile MTS.
Online support for MTS clients
Couldn't quickly get through to the help desk of the MTS operator? Then contact us through a special feedback section on the MTS website. In this section, you can ask any question of interest, complain, express gratitude or leave a wish on the work of a mobile operator and service in official offices and salons. You can also ask any questions regarding the MTS cellular network (claims, services, billing) in an email to the official address This email address is being protected from spambots. You must have JavaScript enabled to view.. The company's specialists will try to answer the request as soon as possible.
Employees of the MTS subscriber service are always available to communicate with subscribers in the most popular social networks: MTS groups In contact with, on the Odnoklassniki, v Facebook and Google Plus . You can count on a prompt response through these communication channels with MTS.
Prefer to follow the latest MTS operator news in a more concise manner? In addition to social media accounts, MTS maintains an official micro-blog in Twitter where all the latest news and useful information for subscribers in short form are regularly published.
Cities where MTS operates
MTS customer support operates in the following regions and cities of Russia:
Moscow (Msk) and St. Petersburg (St. Petersburg), Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir Region (Vladimir), Volgograd Region (Volgograd), Vologda Region (Vologda), Voronezh Region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Region (Birobidzhan), Trans-Baikal Territory (Chita), Ivanovo Region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma Region (Kostroma), Krasnodar Territory (Kras Nodar, Sochi, Novorossiysk), Krasnoyarsk Territory (Krasnoyarsk), Kurgan Region (Kurgan), Kursk Region (Kursk), Leningrad Region (Vyborg, Luga), Lipetsk Region (Lipetsk), Magadan Region (Magadan), Republic of Mari El (Yoshkar -Ola), Republic of Mordovia (Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region (Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Oryol), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region region (Pskov), Republic of Altai (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov region (Rostov-on-Don), Ryazan region (Ryazan), Samara region (Samara), Saratov region (Saratov), Sakhalin region ( Yuzhno-Sakhalinsk), Sverdlovsk region (Yekaterinburg) , Republic of North Ossetia - Alania (Vladikavkaz), Smolensk region (Smolensk), Stavropol Territory (Stavropol), Tambov region (Tambov), Republic of Tatarstan (Kazan), Tver region (Tver), Tomsk region (Tomsk), Tula region (Tula ), the Republic of Tyva (Kyzyl), the Tyumen region (Tyumen), the Udmurt Republic (Izhevsk), the Ulyanovsk region (Ulyanovsk), the Khabarovsk Territory (Khabarovsk), the Republic of Khakassia (Abakan), the Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous District (Salekhard) and Yaroslavl Region (Yaroslavl).
Additional information on special MTS tariffs and on our website. Subscribers with premium rates are served out of turn, on a priority basis.
Changes are possible in contact details, tariffs, addresses of official websites and the geography of the presence of the mobile operator. Specify up-to-date reference information by calling the round-the-clock hotline of Mobile Tele Systems (reference and information service of a telecommunications company) 8800 250 0890 or on the official website of the company www.mts.ru. Information about multichannel numbers tel. and references are current as of April 2019.
To control the quality of customer service, all conversations with the operators of the MTS customer service consulting center are recorded. We ask you to treat the recording with understanding, as it is necessary to control the quality of customer service. All your additional questions, including "" or, for example, "What is the number of the MTS operator", will be considered and will receive a prompt response from the MTS support service as well as on the official website of the telecommunications company.
Some issues are difficult to resolve without the help of the MTS help desk, but it is not always possible to get through on the first try, so MTS has provided several options for contacting the MTS Russia operator:
Ask a question to the MTS operator by phone by dialing the support number or choose another method of communication - it's up to you.
How to call from mobile?
We have already briefly described the main way to communicate with the MTS network operator - using a call from a mobile. Now it’s worth taking a closer look at this method and some of the others listed - additional information will help to avoid a lot of problems that tend to arise during the transition “from words to deeds”.
So, we are talking about ways to contact a “live” operator, that is, not with a robotic system, but with a real person whose job is to listen carefully to your problem and help in solving it, focusing on the specifics of a particular situation. Now step by step.
As for the waiting on the line itself, it is best to solve your problems with the operator in the first half of any weekday, ideally before the lunch break. At this time, you will hardly have to wait more than 2-3 minutes. In the afternoon, and even more so on weekends, the network is overloaded. Everyone wants to resolve their issues at this time, because it is the most convenient, but this is precisely what prevents a speedy resolution. The network is corny overloaded at one time, and idle for a long time - at another.
How to contact from another network?
Now let's analyze the situation when you are not an MTS subscriber, but you really need to get through to the MTS operator. This happens, for example, when one of the family members wants to recover a phone number whose SIM card was lost along with the phone. 
There can be many situations, but the essence is the same - you are not an MTS subscriber, but you need to call the support service of this operator as soon as possible (preferably without monetary costs).
The way out of the situation is very simple - dial 8-800-250-0890 from your mobile number, and press the call key. For subscribers of other networks, by default, redirection to a queue to a “live” operator is provided, however, the service operation algorithm is regularly updated, so you may encounter, for example, a command menu. 
As a rule, there is nothing complicated: you just need to select a command called "Technical support", after which you will be redirected to the operator.
Please note that calls to the number 8-800-250-0890 are possible for subscribers of all existing networks, but only in Russia - a different number is provided for communication with the MTS operator outside the Russian Federation. The call to the specified number is not charged by MTS, withdrawals are possible only at the initiative of your network operator, but most large companies do not do this.
How to call from a corporation?
If you are the owner or the person responsible for the corporate number and want to contact the operator - there is no point in waiting extra time! You can merge accounts, carry out basic operations, find out up-to-date data and much more using a special corporate number. Everything is very simple: dial 8-800-25-00-990 from your mobile and press the call key.
