For Rosbank customers, the hotline operates daily and around the clock. Information and service support is provided by experienced contact center specialists.
24/7 hotline
If you need advice or a solution to any issue, you can dial the Rosbank hotline.
Employees of the contact center will promptly provide assistance and inform customers:
- About banking products;
- About transactions that were made on a bank card/account;
- help to block the card in case of its loss or suspicious transactions on it (unauthorized access by the owner);
- About the balance on the current account or bank card;
- On the amount of current debt and the amount of the next installment on loans / credit cards or on accrued interest and its payment, interest rates on deposits / deposits;
- Inform about the readiness of the ordered card;
- Place an order for an emergency release of plastic (with delivery abroad to the client's place of residence);
- By calling the Rosbank hotline around the clock, you can find out about the working hours of stationary branches and the nearest ATM;
- Set or cancel the limit on the card;
- They will inform you about the current exchange rate, etc.
Rosbank is one of the largest financial organizations in Russia. Its network is constantly evolving, and a constantly updated list of services and products is offered to customers. Remote service channels allow you to provide round-the-clock information and technical support online and by phone.
How to call Rosbank
Communication with the support service is carried out around the clock using the following contacts:
- Free support hotline number 8-800-200-54-34 for calls from mobile and landline phones.
- International format number +7-495-789-88-77 for calls from abroad and from landlines.
What customer issues does the Rosbank support service solve?
When calling the hotline phone, you will be asked to listen to the autoinformer's voice menu for quick access to the necessary information:
- Card blocking.
- Questions about customer service.
- Calling an English speaking operator.
- Comment on the quality of service.
- Consultation about products and services.
- Connection with a bank consultant.
- Settlement of loan debt issues.
All calls received on the free telephone line are serviced in queue mode. If necessary, a bank employee may request additional information from you.
Also, if your mobile phone number, residential address or email address for linking to the card has changed, be sure to inform the contact center employee about it.
How to contact Rosbank support service
Online customer support is also carried out on the bank's website through the feedback form:
- Go to the main page of the official website of Rosbank.
- Open the customer support section at the bottom of the page (see screenshot below).
- Follow the link to fill out a special application form.
- Select the type of your request - question, complaint, gratitude or suggestion.
- Fill in all required fields with valid data.
- Enter your full name and date of birth in the appropriate fields.
- Specify the service region and bank branch.
- Indicate how you want to receive a response to the appeal - by phone or by e-mail.
- Describe the situation in as much detail as possible and agree to the terms of providing confidential information to bank employees.
- Enter a unique code from the image and send the request for consideration.
All applications received through the feedback form are immediately accepted for processing by the bank's employees. Often the response to the appeal is provided a day after it was sent. In some cases, the specialist will need to clarify some details of the problem, for which he will contact you using the contact details specified in the application.
For an urgent online consultation, you can also use the chat in any of the social networks:
- Go to the official website of Rosbank.
- In the support section, select any social network for communication.
- Log in to your account.
- In the official community, ask a question to any bank specialist from the specified contacts or leave your message.
- Expect a response from a specialist within a few minutes.
Before starting a chat with support workers, it is recommended to prepare in advance all the necessary documents for identification, as well as a mobile phone and Rosbank card number. Upon completion of the dialogue with the bank employee, you are advised to log out of your account to ensure the security of your data and funds.
It is important to always remember that you are not obliged to tell anyone your login and password from your personal account, as well as the expiration date and secret code of the card on the back of it.
