Hotline METRO. Detachment of devices from the Wi-Fi network in Mosmetro Other methods of communication "metro cash and carry"

METRO Cash & Carry is a supermarket chain with a huge assortment - the total name of the goods is more than 35 thousand. The prices here are the lowest compared to other shopping centers.

But getting into the supermarket itself is not easy. To do this, you need to get a special customer card. To apply for it, you need to bring an impressive package of documents. Without this card, they will not even be allowed to enter the territory of the shopping center.

These supermarkets are not aimed at ordinary retail buyers who purchase goods for the home. The company names owners of cafes, hotels, restaurants, small retail stores, catering and service companies as its clients.

The company was founded in 1961 in Germany. In Russia, the first METRO Cash & Carry supermarkets were opened in 2001 in Moscow. Today, the corporation is represented in 50 regions of our country, more than 89 shopping centers have been opened. 20 thousand people are provided with jobs.

Hotline "METRO Cash & Carry"

Hotline phone 8-800-700-10-77. You can call the number for free. After dialing the number, a pleasant female voice will greet you in Russian English, ask you to switch the phone to tone mode and inform you that all conversations during communication with the operator are being recorded.

This is followed by an advertising message about promotions held in supermarkets. For example, when I dialed the phone number this weekend, I found out that frozen salmon and Borjomi water are being sold at a special price. Very convenient, you know. Before going to METRO, you can compare with prices in other stores.

What can be found out by phone?

  1. Press button 1 on your phone to get more information about ongoing promotions.
  2. Press button 2 to find out how to become a METRO customer.
  3. By clicking on the number 3 on the phone, resolve issues related to the online store.
  4. Prepare the customer card number and press 0 to connect with the operator.

If you did not have time to remember the sounded information, you can listen to it again by clicking on *. If none of the proposed actions suits you, you will need to wait for the operator's response and already ask him a question.

In addition, telephone operators:

  • accept claims. You can talk about your problem, and the staff will record the information received. They will also ask in what format it would be convenient for you to receive a response - by e-mail or by phone. All received claims are transferred to the management, and within 14 days the caller can receive an answer;
  • inform about the availability of a particular product in the supermarket.

The hotline is available on all days of the week: from 7 am to 10 pm on weekdays, and from 8 am to 10 pm on Saturday and Sunday.

Also, by calling 88007001077, you can find out if the submitted package of documents is sufficient for issuing a card, which the client previously handed over to the shopping center.

In what case can support not be able to help?

Other ways to contact METRO Cash & Carry

There are other ways to contact METRO:

  • subscribers of Russian telecom operators Beeline, MTS, Megafon, Tele-2 can call the hotline by dialing *1077 and pressing the call;
  • answers to questions related to winning prizes can be obtained by calling another hotline number 8 800 770-06-10 or by clicking on the link https://metro-event.ru/feedback;
  • by clicking on the "Feedback" button, which is located at the very bottom of the page, you go to the online application form, which you will need to fill out;
  • questions can also be asked on the METRO page in such social networks as Facebook, Odnoklassniki, Twitter, Instagram, Vkontakte.

The company also has its own profile on YouTube.

Operator Competence and Response Time

The operators are very friendly, which I personally was able to verify, they answer politely and in detail, they ask at the end if there are any questions. It was also not difficult to get through to them, on average, after 2 minutes, employees pick up the phone.

And again, an article with up-to-date information about the problems of connecting to the Internet via a wireless Wi-Fi network in the Moscow Metro (someday the blog will fall under the ACS for duplicates).
It’s just that BOMBERuss noticed that there are enough problems with the “wafer” in Mosmetro and users constantly ask these questions to search engines, which prompted them to study the FAQ of the MaximaTelecom provider, as well as send an e-mail request to the support service for more detailed information about decoupling devices from the network.
To be honest, Maximatelecom support answered quickly and on the topic, for which I express to them
gratitude.

Wi-Fi technical support request in the Moscow metro

My support email contained several poorly worded questions that I "typed" on the keyboard in the morning in a half-asleep state...
  1. Does unbinding devices from a subscriber's number work by sending SMS to number 8 (903) XXX-XX-XX with a request to unbind all devices?
  2. Is it possible to independently untie devices from the Wi-Fi network in the Moscow Metro?
  3. What methods can be used to disconnect gadgets from the network by sending messages (phone numbers for SMS, E-mail addresses ...) and what template to format messages?
  4. Will the function of automatically decoupling gadgets from the Wi-Fi network in Mosmetro be implemented in the future?
It looked something like this:

The answer was not long in coming.

How to untie all devices from Wi-Fi in the subway

So, judging by the E-mail sent by the provider's support, we can detach gadgets from the waffle in the subway in the following ways:
  1. Carry out independently in your personal account on the site wi-fi.ru. To enter the Personal Account, you need to click on the image of a human figure (or a picture of a house from a tablet or PC) in the upper left corner. Unfortunately, access to your personal account from the external network is temporarily not working. You can get there after connecting to our network. The developers are busy looking for a solution to the problem. It should be fixed by the end of this week.
  2. To carry out the de-identification procedure, you need to send a request to disable identification in the form of an SMS to a phone number METHOD DISABLED. SMS must be sent from the same number from which we want to untie the devices.
  3. When registering the 6th device, the oldest paired device is automatically unlinked (temporary issues at the time of publication).
These methods will help if the gadget has a dynamic MAC address or 5 gadgets are already glued to one phone number. You can also write a letter to technical support indicating the problem (as stated in the FAQ http://cdn.vmet.ro/vmetro/faq/ and in the group of the social network "Vkontakte").

How to write to the Wi-Fi support service in the subway.

To solve problems with the Wi-Fi network of the Moscow Metro, you can send an E-mail with a description of the problem to the following addresses: The letter can be duplicated to several addresses for fidelity)))