Parcel exchange is becoming more and more in demand. And if earlier bulky boxes with things were sent to each other mainly by relatives living in different parts of the vast Motherland, now the population is actively ordering goods from online stores through the mail. Many people use foreign websites to deliver more affordable items. The standard delivery time for a parcel from abroad to the addressee is 1 month. Having ordered goods on the Internet, the buyer, as a rule, regularly tracks the departure track and knows about its arrival at the OPS even before the notice is delivered. How to be in such a situation and is it possible to go to the post office for a parcel without a notice in hand? The answer to this question is in the affirmative. Arriving at the local post office with an identity document and the departure number, you can ask the operator to hand over the parcel.
Simplifying the search for departure
Without the identification number of the international shipment, the recipient who came to the OPS at the place of registration may inaccurately formulate the class of departure. Some people don't see the difference between parcel, 1st class, and small package. The operator will go through file cabinets for a long time before he finds what he is looking for. Therefore, receiving a parcel without notification will noticeably accelerate if the applicant knows exactly the class of departure and the SPI number.
Can the operator refuse to issue?
Operators in post offices are overloaded with work. In addition to endless lines and customer service, postal employees have a lot of documentary work. Parcels are stored in the department for a month, and if the recipient for some reason could not come for the shipment within 1 week, a second notice is issued. Many people have reasonable questions. Is it possible to receive a parcel without notification in conditions of congestion of the OPS and does the operator have the right to refuse to issue the client?
Regulatory documents of the Russian Post spelled out a clause on the impossibility of refusal by operators of the issuance of RPO, provided that an identification number is provided. After checking the presence of the shipment, the operator will write out or print a repeated notice.
What is the notification for?
If you can receive a parcel without a piece of paper, the notice loses its meaning, some believe. However, the notification form has two sides. And if the front part serves as a notification of the arrival of the parcel to the addressee, and also informs about the operating mode and address of the OPS, then the reverse side is a document that is presented by the postal service workers to the head office of the office. On the reverse side, the recipient indicates his passport data, puts the date and signature. Thus, the notice serves as a receipt for control by a higher authority. Blank forms of notices are kept in all branches, and modern mail service programs can print a repeated nominal notice in a matter of seconds.
What to do if the addressee does not live at the place of registration?
There are situations that relatives do not remember the exact address, or the parcel arrived at the place of registration, and the recipient actually lives at a different address. Is it possible to receive a parcel without notification if the addresses do not match? If the recipient does not know that he was sent a postal item, then after the expiration of the storage period, it will go back to the sender. When changing the address, you must contact the post office with an application for redirection. In this case, the postman will bring all subsequent notices to the place of actual residence.
It happens that notices printed by operators "walk" around the district during the entire period of the RPO's stay in the department. The addressee simply cannot be found, no one knows where he lives at the moment. It also happens that the notification form falls into the hands of the addressee already a month after the arrival of the parcel. But when a post office customer goes to a pickup point, the operators only have to shrug their hands in sympathy. 
PO box rental
The notice that the postman brought and dropped into the mailbox can be taken by hooligans, the box may not close, and in some residential buildings there are simply none. If a person often uses postal services, then it is advisable to rent a PO box from the post office. Situations are different, the key to the box may be lost or the recipient in a hurry will forget it at home.
Is it possible to pick up the parcel without notice if the key to the PO box is lost? And will postal workers be fined for losing the key? Most often, the lease of mailboxes is used by regular customers whom the employees of the OPS know by sight. Therefore, it will not be difficult for operators to find a departure. In addition, often postal workers themselves warn regular customers by phone about the presence of an RPO in the recipient's name in the department. For a duplicate of a lost key, the tenant will pay its cost. No additional fines will be charged in this case.
How to receive a parcel without notification? poste restante correspondence
Organizations and wealthy citizens actively use the lease of subscriber post boxes. If a person is not sure about the safety of notices in his mailbox or about the conscientiousness of the postman, then he can leave correspondence in the OPS at the place of registration in his name on demand. The fee for this service is comparatively cheaper than renting a box at a branch. The customer regularly visits the post office and asks if there is any correspondence in his name.
The recipient will not have a question as to whether it is possible to receive the parcel without notification, because the notice marked “on demand” is stored in the OPS and cannot be lost. In addition to parcels, a valuable or registered letter, an EMS shipment, a valuable 1st class parcel, a small package from abroad, parcels with books can be sent to the office in the name of the recipient.
How long is the shipment kept at the branch for free?
Operators immediately register each newly arrived shipment on the Russian Post website. Parcels are stored free of charge in the OPS for 7 calendar days. For the following days of storage, a fee will be charged according to postal rates. How to receive a parcel without notification if the addressee lives in the outback, and the postman has the opportunity to get to the place once a week at most? Would it be fair to charge such a customer a fee for storing the shipment? In the event that the addressee lives in a remote area (and the postman bypasses the addressee irregularly), office workers often do not charge additional fees for storing parcels, going towards the client. 
SMS alert service
If a regular postal customer finds it difficult to track their shipments via the Internet or does not have the opportunity to regularly visit the OPS with the question “Is it possible to pick up the parcel without notification?”, In this case, when placing an order, it is better for him to activate the SMS notification service. The company that sent the goods itself tracks the path of the valuable shipment.
If on the site next to the client's track there is a mark "arrived at the place of delivery", the organization sends a message to the customer about the arrival of the parcel. Some customers confuse messages about sending RPO and about its arrival at the place of delivery, annoying operators with a request to release the parcel while it is still on the way. In this case, you need to carefully read the text of the notification and respect the work of postal workers.
Can a relative receive a parcel?
Not all people can come to the post office on weekdays due to their excessive workload. What if the shipment is important and urgent? Is it possible to receive a parcel without notifying a close relative who came to the office with the addressee's passport? Postal workers do not have the right to issue a valuable item, even if the recipient has a passport. Parcels and valuable parcels are issued only in person! If the recipient has a busy work schedule, he can come to his office on Saturday or issue a power of attorney for relatives by registering it with the local administration or with a notary. 
Branches of the near abroad
This is how things are in Russia. Residents of neighboring states are also interested in whether it is possible to receive a parcel without notification? At Ukrposhta, in Belarus, in Kazakhstan and in post offices of other neighboring countries, there is a similar procedure for issuing RPO, whether it be domestic or international shipments. The addressee must present a passport or other identification document. For example, a soldier serving outside his country presents a military ID as a document. Relatives can tell the serviceman or his authorized representative the SPI number indicated on the receipt that they were given to the OPS upon dispatch. As you can see from all of the above, receiving a parcel without notification is a fairly common and ubiquitous phenomenon.
If the notice has been lost, it can be printed out on the official website of the PR. On one of the pages of this resource is a generator of forms.
In the form you should enter the track number, your personal data, as well as passport details. The system will automatically generate the document and open the form for downloading and printing. Such a form is more convenient than that sent by the postman, since it will not be necessary to re-enter the data from the identity card. Employees do not have the right to refuse to accept such a document..
Dear readers! The article talks about typical ways to solve legal issues, but each case is individual. If you want to know how solve exactly your problem- contact a consultant:
APPLICATIONS AND CALLS ARE ACCEPTED 24/7 and 7 days a week.
It's fast and FOR FREE!
Simple parcels, letters and postcards are delivered directly to the mailbox. The postman brings all registered letters home to the recipient and hands them against signature upon presentation of an identity card. When there is no addressee, the postman leaves a notice for him in the box, and takes the letter back to the office.
A shipment that requires registration can be picked up at a branch or ordered to be delivered home. To receive by mail, you need to have a notification and an identity card with you.
After accepting the parcel, the postal employees send a notification to the addressee about this. If within 5 days the parcel is not picked up, the recipient is sent a second notice.
By law, postal employees have the right to issue items only if they have such documents as a passport of a citizen of the Russian Federation, a driver's license, a power of attorney. It is impossible to receive a parcel on a passport.
If the shipment was addressed to another citizen or company, you will need to present a passport or other certifying document, as well as a power of attorney, which can be certified in two ways:
The head of the post office can check the authenticity of the power of attorney if the authorized person personally contacts him with the documents.
Important to remember!
If a citizen does not have a notice or a track number with him, he can present his passport and ask him to look for the shipment by name.
It is impossible to receive a parcel without a passport or other identity document.
relative
Postal employees do not have the right to issue items with value to a third party, even if the recipient has a passport. All valuable parcels can only be handed over to the recipient or by power of attorney certified by a notary.
If Russian Post employees refuse
Then it is worth reminding the employee that he is not fulfilling his job duties. If he stands his ground, you can contact the PR support service.
Call toll free number 8-800-2005-888 . The operator will accept the citizen's complaint. After that, the employee will be punished, and the recipient will be given his package.
How to track
The shipment can be tracked through the registration number. There are several ways to do this, but the easiest is through the Russian Post website. You can also use the mobile application for this purpose. You will need to enter the track number in the search bar.
After that, the system will display the current information about the parcel.
Compensation rules
If the shipment has not arrived, and the information in the system does not change for a very long time ( 14 days or more), you need to visit the post office and write an application to start the search. It is important to have evidence that the parcel was sent. To do this, you need to have a check or receipt.
The application form for the search for international and domestic parcels can be downloaded and printed on the official website of the Russian Post. The appeal can be sent for consideration within six months after the sending of the missing parcel. Within a month after submitting the application, the citizen will receive a letter with the results obtained during the verification.
Return Features
Sometimes it happens that after payment, the parcel did not reach the addressee. In this case, be sure to contact the online store for a refund.
Important to remember!
You can also refuse the product if it does not suit the buyer. However, this should be done immediately after receipt, without leaving the department.
After receiving the shipment in your hands, you should open it in the presence of a Russian postal employee, and make sure that there is exactly what was ordered and paid for. In this case, it will be much easier to prove that the goods were not damaged or replaced.
Paid but fast delivery
The organization provides a service by which it will be possible to receive your shipment during 1 week.
It's called 1st Class Parcel. Its cost increases due to the fact that things are transported by aircraft. This significantly reduces the time, but increases the cost of mail transfer.
How much is stored
Without a fee for storage at the post office, the shipment can stay for seven calendar days. All other days are paid in the amount established by the tariffs.
The parcel can be stored in the office for 15 days. If this time has passed, it has not been received by the addressee, it will be sent back.
How can you receive parcels in the mail without notifications if the track has already arrived, but there is no notification yet? The last time he said that he had lost it, to which the employee made a face and went to look for my package. Always this way will not roll, I think.
======================
Added by moderator:
Can I receive a parcel without notification?
Yes, you can. The absence of a Form 22 notification is not a reason for not issuing a mail item to the addressee, provided that this item has already arrived at the post office and there is a status in the tracking indicating this.In order to receive the parcel without notification, it is enough to present to the post office employee a document proving your identity and the track number of the shipment. After that, the postal employee will find your parcel in the database and write you a notice on the spot.
In addition, recently the Russian Post offers the service of receiving shipments by SMS. To use it, it is enough to register your personal data and phone number on the Russian Post website or at the post office. After that, if you see by the track number that the parcel has already arrived at the software, just go to the office, say the track number and your phone number. The postal worker sent an SMS to this number with a confirmation code. You call the confirmation code to the postal worker and pick up your parcel without filling out any notifications at all.
They do not give the parcel without notification, what should I do?
If you have information that your parcel (or small package) is already in the post office, and the operator does not want to give you the parcel without notice, then this is a violation of the postal rules. First, try to act calmly and without emotions. Second, invite the head of the post office and explain the situation. Usually it is solved already at this stage. If, even after talking with the head of the software, you are denied the issuance of the item, immediately call the Russian Post hotline 8-800-1-000-000 and leave a complaint about the actions of your post office employees. Usually such a call very quickly "sobers up" software employees.Now it is difficult to find a person who has not received a parcel at least once at the state post office. Young people, for the most part, might not have come across such a phenomenon as the Russian Post before, and, perhaps, they never planned to do it. But, as they say, it is better not to guess. Indeed, in recent years, cross-border online trade has been developing rapidly, when buyers order goods on foreign Internet sites, and receive them at the local post office.
In this article, we will talk about how to receive parcels, which came in your name to the post office, both from abroad and within the country. The procedure will be described on the example of the Russian Post. But for some postal operators in neighboring countries, this memo will also be more than relevant.
So, you received a notification from the Russian Post about the receipt of the parcel at the post office. Of course, if this shipment is expected, and you have a tracking number on hand to track it, you can detect the fact that the parcel has arrived at the post office yourself before receiving such a notification. By the way, the latter may not be brought at all, or “well-wishers” will simply pull it out of your box.
How do the bulk of people who do not have the bitter experience of receiving parcels
With frantic hope you fly to the post office, having abandoned all important matters, for such a long-awaited package. You stand in a long line, in which from time to time someone quarrels with a neighbor or a postal worker. But this does not concern you, you are in anticipation of your happiness.
Finally, you receive a piece of paper from the postal worker, on which you are asked to leave an autograph. After a short bureaucratic delay, with a nice and friendly face (at best), the employees of the department hand over the package. You hurry home to open the package and become the owner of ... what? That's right, what you ordered!
But happy endings don't always happen. Some lucky buyers have found, instead of a long-awaited product, not quite the same - for example, a pack of paper or a small brick. After that, the mood drops sharply, all sorts of thoughts come into my head: how is it, why with me, for what?
And the answer is simple, you negligently treated the receiving procedure, and this is your punishment.
The correct algorithm for receiving a parcel at the Russian Post
In this matter, there are several ways to proceed correctly.
The first way is conflict-free and most problem-free. It's best to appease the most accommodating post office employee where you plan to receive your parcels most often. It is enough to “thank” a couple of times for a good attitude with the same chocolate bar, a small “contribution” (some people themselves call a dachshund). In this case, to resolve an unpleasant situation with the received parcel, you will have a lot of opportunities, up to the execution of acts retroactively, and we think you will also be allowed to open the parcels before signing the receipt for receipt.
Moreover, you can arrange for the operator to call you immediately as the parcel arrives at the department, and the problem with the queue is solved very quickly.
On a note: at the Russian Post, in branches where there are no windows for issuing parcels, people who need postal services should be served with an advantage over those who pay utility bills or other types of payments. Namely, because of the payments, kilometer-long queues are most often created.
But if you are so principled and believe that a little gratitude for a service rendered is a bribe, then the second method is suitable for you. Its essence boils down to the following steps:
- Remember the names and initials of the postal employees with whom you have to communicate. This will come in handy in case of conflict situations.
- Do not sign the mailing notice until you can verify the integrity of your package. Under the column with the signature it is indicated that you have received the parcel and have no complaints. If the postal employee offers you to sign first, do not agree, but offer to follow the rules.
- According to the regulations, the postal employee who delivers the parcels MUST (understand how must) to weigh the issued shipment so that you can make sure that the actual weight of the parcel and the data indicated in the notification (as well as the tracking status by the tracking number when passing through customs) correspond.
- In addition to reconciliation of the mass, you should provide the package for visual inspection so that you can make sure that the package is intact and that there are no signs of opening. This option is also provided prior to signing the notification of receipt.
- If there is a deviation in weight of 20 grams or more, and / or if there are traces of a violation of the integrity of the outer shell of the parcel or signs of opening, for example, tears in adhesive tape, the absence of a customs declaration (for parcels from abroad), damage or the absence of a sticker with an address the branch worker serving you should invite the shift supervisor and open the package together with you.
Note: film the process.
If you notice a substitution or damage to the contents of the parcel, the responsible postal employee (shift supervisor) is required to draw up an “External Inspection Certificate” and an “Inclusion Certificate”, in accordance with form 51. Each act must be drawn up in two copies (one for you and for mail). It happens that the parcel arrives at the post office already with an act. Most often, this happens when a significant deviation from the declared weight is detected at customs and a “Weight discrepancy report” is drawn up, and sometimes the parcel is opened (in this case, there should be an “Opening Report”).
In any of these cases, the recipient has the right to demand that the parcel be opened together with a competent postal employee and, if a problem is identified, draw up the above acts. By the way, even if you do not have concerns about damage to the contents of the package, but there are signs of damage to the package on it, you have the right to demand an opening procedure.
If the integrity of the parcel was not violated, or an autopsy was performed, as a result of which you were convinced that everything was in order with the contents, then you can safely pick up the parcel and sign the notice. Otherwise (the content is damaged or stolen), follow the instructions below.
- Sign only completed documents. Do not sign the notice.
- If the parcel is from Russia (within the country), then pick up the parcel. Write a claim to the Russian Post (or its EMC division, if the parcel went through it). If the claim is not answered within a month, you can safely go to court with the signed acts.
- If the parcel came from abroad (goods from Aliexpress), then it is better to refuse to receive it and indicate that you refused to receive the parcel due to its damage or substitution. Again, do not sign the notice. After that, the problematic package will be sent back to the sender, and the new status will be indicated by the tracking number (if the package was properly registered): “Sent for export”. The seller can be informed that you have not received the parcel, and it is returned to him. It is not necessary to report the reasons for this turn of events, and the seller will not be able to find out about it right away. Open a Dispute and receive money for non-receipt within the allotted time. If there was no tracking number, then there will be no problems with the seller at all - immediately open a Dispute.
Forewarned is forearmed"
Postal employees are ordinary people who, like everyone else, want to simplify their work as much as possible and get away from unnecessary problems as far as possible. Therefore, they can persuade the recipient to take some actions that can subsequently complicate his situation.
Here is an example of such tricks and how to respond to them:
Situation: you are required to sign the notice of receipt before the parcel is inspected and weighed.
Decision: be persistent and disagree, referring to the established order.
Situation: you are denied opening the parcel with the preparation of the relevant acts in the form No. 51.
Decision: it is illegal. You can safely complain to higher authorities (the main post office of the city), call the call center and make an entry in the complaint book.
Situation: you are informed about the absence of forms in the form No. 51.
Decision: Forms are publicly available on the Internet, and you can bring them with you ahead of time (or after the need arises).
Situation: you are required to sign a notice of receipt of the parcel after drawing up and signing the acts.
Decision: do not agree with this illegal requirement, because if you sign it, then the chances of a refund from the seller in the Dispute on Aliexpress as a result of non-receipt will be significantly reduced, and it will be difficult to prove damage or theft of the contents of the package (you will sign on receipt and absence claims).
Situation: you are informed that the parcel has traces of opening, as this was done during customs control. Therefore, you must sign the document of receipt.
Decision: disagree and explain to the employee that when opening at customs, the parcel is sealed with special customs tape and a “Customs Inspection Act” is drawn up, which is signed by the responsible person (from customs) and two postal employees present at the opening. And even in this case, the recipient has the right to an autopsy with the drawing up of an act to make sure that what is described in the customs act corresponds to the real state of affairs. Re-glued adhesive tape, which differs from the branded / factory one, or an insurance mail valve with declarations, re-glued to the side of the parcel to hide traces of interference, are good reasons for drawing up an act.
Situation: a branch employee informs you that the Russian Post is not responsible for international shipments.
Decision: they want to deceive you. Disagree, and explain to the postal worker that such responsibility is enshrined in both domestic and international laws. Naturally, liability arises from the moment the MPO enters the territory of the Russian Federation.
Situation: You are being told that you are not eligible to claim damages/stolen packages. This, ostensibly, can only be done by the sender.
Decision: this is not true. By law, after receiving the shipment, the recipient becomes the owner of the parcel and has the right to demand compensation in the country where he received such a shipment from the company that delivered it.
Measures of influence in resolving disputes
As noted above, the best way to avoid most conflicts and complications with receiving parcels at the Russian Post is to establish "friendly" relations with the post office employee.
It is worth noting that most often conflict situations do not arise from the fact that postal employees want to deceive you, steal a parcel, or out of harm. For a day of work, various capricious clients spoil their mood a hundred times. What are some pensioners worth who blame and curse postal workers because of the delay in pensions. So sometimes even quite normal operators begin to behave inappropriately towards polite recipients of parcels.
And the salaries of their postal workers are far from the best. Of course, this cannot be an excuse for unprofessional service, because you (or the seller-sender of the parcel, in fact, at your expense) paid a lot of money for the delivery of the item. To work or not to work at the post office is their own decision. But you can still understand them, so you should find a more delicate approach, thanking you in advance for a good attitude (and not always financially, a simple “thank you” is often enough). It's much easier and more enjoyable than getting into a tough confrontation.
If for some reason it is impossible to reach a consensus, you will probably have to apply unpleasant, but necessary measures to resolve the situation:
- First of all, you should demand that the head of the department come out to you. Ask him to explain to his subordinates the rules for issuing mail.
- If the first point did not help (there is no boss, he himself does not understand this issue or does not want to help, taking the side of the subordinate), then you should call the free hotline number of the Russian Post - 8 800 20 05 888 or 8 800 20 05 055 (for EMC Russian Post). It is better to do this directly in the presence of the department staff - most often the measure allows you to speed up the resolution of the issue.
The call center operator will need to provide the index of your post office and its address. Next, it is worth explaining the essence of the problem: the requirement to sign a notice of receipt (waiver of claims) before inspecting the parcel, refusal to draw up acts, threats of non-delivery or sending the parcel back to the sender, etc. You can also turn on the speakerphone and invite the responsible employee (or shift supervisor) to comment on your situation.
- Depending on the solution of the issue after the first two steps, you can make an entry in the book of complaints and suggestions, where you can also describe the situation in detail, demand to deal with the issue and give a written answer within the time limits established by law (30 days). Be sure to include your full name and address.
If the recipient is sure that he is right, then the first 2 measures of influence are usually enough, but in especially severe cases it is necessary to draw up written complaints (3rd paragraph), and also contact the higher divisions of the Russian Post.
We wish you not to get into difficult situations when receiving parcels.
Over the past few months, in 18 regions of the country, the Russian Post has pilot tested one innovation regarding the receipt of prepaid parcels. We are talking about a postal passport, and more specifically, about an electronic signature. The bottom line is this - now you can create your own electronic signature directly on the official website of the Russian Post and receive already paid parcels without a passport and filling out various forms. The leadership of FSUE PR is very proud of its innovation, because there is supposedly no such thing in any country in the world. But what are the clients saying? How did they evaluate the simplified scheme for receiving parcels?
As it was before? The oldest and most proven way is as follows:
- we come to the post office;
- waiting for our turn;
- we approach the employee;
- we inform about our desire to receive the parcel and provide our passport;
- the employee looks for your package and gives you a form to fill out;
- we prescribe our passport data, initials, address of residence;
- put the signature and the current number;
- we receive the shipment
At first glance, everything sounds complicated, but it has always been so, but in fact it is a simple process, which, moreover, will not take much time, provided there are no queues. All you need is your passport and nothing else. This option is perfect for people who do not often receive parcels and, accordingly, do not often visit the post office, and are not aware of various innovations. Plus, this method is most acceptable for the elderly.
For advanced Internet users, Russian Post offers to download a notice of receipt on the official website. It looks like this:
- We enter the necessary data.
- Click on the Download form button
- We drop the file on a USB flash drive and go to print it, or if we have a printer, we do it at home
This option is no better than the classic one, it simply saves time spent filling out the form at the post office, since you still have to stand in line and wait for the employee to find the package, and you still have to show your passport. This is a good topic for those who have a printer at home or at work, otherwise it’s easier to come to the office and fill out the form provided by the employee than to look for where you can print the file to receive the package at the Russian Post.
There are real regulars of the post offices, such people are almost pros in receiving items. Here is their way:
- Download the official PR application on your mobile phone
- We arrive at the branch and wait for our turn.
- Show the barcode of the shipment
- The employee scans the barcode and goes in search of the parcel
- At this time, an SMS with a control dial of digits is sent to your phone number.
Read also
Banks and partner stores of Tinkoff Bank
According to eyewitnesses, employees do not require a passport, and no forms need to be filled out. But the information has not been confirmed, since the Russian Post still has regulations, and a document may be required.
A new way to receive parcels
To receive a parcel at the Russian Post without a passport, according to the new rules, you need to have an electronic signature or a postal passport:
- We go to the official website of the PR and draw up a signature. You can also be offered this service directly at the post office.
- Now, when you receive a package, go to the “post office”, stand in line, tell the employee your initials and the tracking number of the shipment
- An employee goes to the warehouse to look for a parcel, after that he asks you for a phone number and sends you an SMS message
- We inform the received code to the employee and you're done.
It seems that the method is not so bad, but where is the declared time saving as much as 5 times? Instead of showing an ordinary paper passport, now you have to get your phone, find the tracking number, still give your last name, first name and patronymic, plus a phone number, and then wait for the SMS to arrive. Yes, you can save on filling out the form, but this savings is very doubtful.
Analytics
Let's start with the fact that from time immemorial, postmen have delivered notices to mailboxes. A person could easily fill it at home and only then go to the department for a parcel. But in all regions, they simply stopped delivering notifications en masse - the entire Internet is teeming with such complaints. By the way, in this way, the Russian Post saves a very good penny. But how much inconvenience this method of saving brings to people! What about older clients who do not use the Internet and may not have a computer. How are they supposed to know that the package has arrived? Do you go to the post office all the time? We always forget about socially unprotected layers.
Now they are simply trying to accustom customers to the fact that the application needs to be printed out on their own, i.e. the costs are borne by the recipient of the parcel. It is quite possible that soon paper notices and forms will simply cease to exist - everyone will be transferred to modern methods of receiving parcels at the Russian Post using a mobile phone or an electronic signature.
As for innovations with electronic signature. This method requires the Internet to issue a postal passport and a phone to receive SMS. Again, what about the elderly, because this option is unlikely to suit them. It's one thing if the Russian Post leaves the classic method on a par with the new one, but it's another thing if the good old manual filling out of the form simply no longer exists. It smacks a little of infringement of socially unprotected layers.
