Ways to fix known errors. Solutions to problems with crashes, freezes and other things Path of exile crashes

If you are faced with the fact that Path of Exile slows down, crashes, Path of Exile does not start, Path of Exile does not install, controls do not work in Path of Exile, there is no sound, errors pop up, saves do not work in Path of Exile - we offer you the most common ways to solve these problems.

Be sure to update your video card drivers and other software

Before you remember the worst words and express them towards the developers, do not forget to go to the official website of the manufacturer of your video card and download the latest drivers. Often, drivers specially optimized for them are prepared for the release of games. You can also try installing a later version of drivers if the problem is not solved by installing the current version.

It is important to remember that you should only download the final versions of video cards - try not to use beta versions, as they may have a large number of unfound and unfixed errors.

Do not forget that for stable operation of games, installation of the latest version of DirectX is often required, which can always be downloaded from the official Microsoft website.

Path of Exile won't launch

Many problems with launching games occur due to incorrect installation. Check if there were any errors during installation, try uninstalling the game and running the installer again, after disabling the antivirus - often files necessary for the game to work are deleted by mistake. It is also important to remember that the path to the folder with the installed game should not contain Cyrillic characters - use only Latin letters and numbers for directory names.

It also doesn’t hurt to check if there is enough space on the HDD for installation. You can try to run the game as Administrator in compatibility mode for different versions of Windows.

Path of Exile is slow. Low FPS. Lags. Friezes. Freezes

First, install the latest drivers for your video card; this can significantly increase the FPS in the game. Also check your computer's load in the task manager (opened by pressing CTRL+SHIFT+ESCAPE). If before starting the game you see that some process is consuming too many resources, turn off its program or simply end this process from the task manager.

Next, go to the graphics settings in the game. First of all, turn off anti-aliasing and try lowering the post-processing settings. Many of them consume a lot of resources and disabling them will significantly improve performance without significantly affecting the picture quality.

Path of Exile crashes to desktop

If Path of Exile often crashes to your desktop slot, try to start solving the problem by reducing the quality of the graphics. It is possible that your computer simply does not have enough performance and the game cannot run correctly. It's also worth checking for updates - most modern games have a system for automatically installing new patches. Check if this option is disabled in the settings.

Black screen in Path of Exile

More often than not, the problem with a black screen is an issue with the GPU. Check if your video card meets the minimum requirements and install the latest drivers. Sometimes a black screen is a result of insufficient CPU performance.

If everything is fine with the hardware and it meets the minimum requirements, try switching to another window (ALT+TAB), and then returning to the game window.

Path of Exile won't install. Installation stuck

First of all, check if you have enough HDD space for installation. Remember that for the installation program to work correctly, the stated amount of space is required, plus 1-2 gigabytes of free space on the system disk. In general, remember the rule - there should always be at least 2 gigabytes of free space on the system disk for temporary files. Otherwise, both games and programs may not work correctly or may refuse to start at all.

Installation problems can also occur due to a lack of Internet connection or unstable operation. Also, do not forget to pause the antivirus while installing the game - sometimes it interferes with the correct copying of files or deletes them by mistake, considering them viruses.

Saves not working in Path of Exile

By analogy with the previous solution, check the availability of free space on the HDD - both on the one where the game is installed and on the system drive. Often save files are stored in a documents folder, which is located separately from the game itself.

Controls not working in Path of Exile

Sometimes game controls do not work due to multiple input devices being connected at the same time. Try disabling the gamepad or, if for some reason you have two keyboards or mice connected, leave only one pair of devices. If your gamepad does not work, then remember that games are officially supported only by controllers defined as Xbox joysticks. If your controller is detected differently, try using programs that emulate Xbox joysticks (for example, x360ce).

Sound does not work in Path of Exile

Check if the sound works in other programs. After this, check whether the sound is turned off in the game settings and whether the sound playback device to which your speakers or headset is connected is selected there. Next, while the game is running, open the mixer and check if the sound there is muted.

If you are using an external sound card, check for new drivers on the manufacturer's website.

Gaming news


GAMES Deep Silver has published a new trailer for the game Shenmue III, dedicated to the various activities that the hero will engage in in addition to battles with enemies. In the video, Ryo Hazuki wanders around the market...

Unfortunately, games have flaws: stutters, low FPS, crashes, freezes, bugs and other minor and not so minor errors. Often problems begin even before the game starts, when it does not install, does not load, or does not even download. And the computer itself sometimes does weird things, and then in Path of Exile there’s a black screen instead of a picture, the controls don’t work, you can’t hear the sound or anything else.

What to do first

  1. Download and run the world famous CCleaner(download via direct link) - this is a program that will clean your computer of unnecessary garbage, as a result of which the system will work faster after the first reboot;
  2. Update all drivers on the system using the program Driver Updater(download via direct link) - it will scan your computer and update all drivers to the latest version in 5 minutes;
  3. Install the program WinOptimizer(download via direct link) and enable game mode in it, which will end useless background processes while launching games and improve performance in the game.

The second thing to do if you encounter any problems with Path of Exile is to check the system requirements. In a good way, you need to do this before purchasing, so as not to regret the money spent.

Minimum system requirements for Path of Exile:

Windows XP SP3, x86-compatible 1.4GHz, 2 GB RAM, 8 GB HDD, NVIDIA GeForce 7800 GT 1024 MB, 9.0c, Broadband Internet connection, Keyboard

Every gamer should have at least a little understanding of components, know why a video card, processor and other things are needed in the system unit.

Files, drivers and libraries

Almost every device in a computer requires a set of special software. These are drivers, libraries and other files that ensure the correct operation of the computer.

You should start with the drivers for your video card. Modern graphics cards are manufactured by only two large companies - Nvidia and AMD. Having found out which product drives the coolers in the system unit, we go to the official website and download the latest driver package:

A prerequisite for the successful operation of Path of Exile is the availability of the latest drivers for all devices in the system. Download the utility Driver Updater to easily and quickly download the latest drivers and install them with one click:

If Path of Exile does not start, we recommend that you try disabling your antivirus or putting the game in antivirus exceptions, and also check again for compliance with system requirements and if something from your build does not comply, then, if possible, improve your PC by purchasing more powerful ones components.


Path of Exile has black screen, white screen, color screen. Solution

Problems with screens of different colors can be divided into 2 categories.

Firstly, they often involve using two video cards at once. For example, if your motherboard has a built-in video card, but you play on a discrete one, then Path of Exile may launch for the first time on the built-in one, but you will not see the game itself, because the monitor is connected to a discrete video card.

Secondly, color screens occur when there are problems with displaying images on the screen. This can happen for various reasons. For example, Path of Exile cannot work through an outdated driver or does not support the video card. Also, a black/white screen may appear when working at resolutions that are not supported by the game.

Path of Exile crashes. At a specific or random moment. Solution

You play for yourself, play and then - bam! - everything goes out, and now you have a desktop in front of you without any hint of a game. Why is this happening? To solve the problem, you should try to figure out what the nature of the problem is.

If a crash occurs at a random moment in time without any pattern, then with a 99% probability we can say that this is a bug of the game itself. In this case, it is very difficult to fix something, and the best thing to do is just put Path of Exile aside and wait for the patch.

However, if you know exactly at what moments the crash occurs, then you can continue the game, avoiding situations that provoke a crash.

However, if you know exactly at what moments the crash occurs, then you can continue the game, avoiding situations that provoke a crash. In addition, you can download the Path of Exile save and bypass the departure location.


Path of Exile freezes. The picture freezes. Solution

The situation is approximately the same as with crashes: many freezes are directly related to the game itself, or rather to the developer’s mistake when creating it. However, often a frozen picture can become a starting point for investigating the deplorable state of a video card or processor.

So if the picture in Path of Exile freezes, then use programs to display statistics on component loading. Perhaps your video card has long exhausted its working life or the processor is heating up to dangerous temperatures?

The easiest way to check the load and temperatures for the video card and processors is in the MSI Afterburner program. If you wish, you can even display these and many other parameters on top of the Path of Exile image.

What temperatures are dangerous? Processors and video cards have different operating temperatures. For video cards they are usually 60-80 degrees Celsius. For processors it is slightly lower - 40-70 degrees. If the processor temperature is higher, then you should check the condition of the thermal paste. It may have already dried out and needs to be replaced.

If the video card is heating up, then you should use a driver or an official utility from the manufacturer. It is necessary to increase the number of revolutions of the coolers and check whether the operating temperature decreases.

Path of Exile is slow. Low FPS. Frame rate drops. Solution

If there are slowdowns and low frame rates in Path of Exile, the first thing to do is lower the graphics settings. Of course, there are many of them, so before reducing everything, it’s worth finding out exactly how certain settings affect performance.

Screen resolution. In short, this is the number of points that make up the game picture. The higher the resolution, the higher the load on the video card. However, the increase in load is insignificant, so you should reduce the screen resolution only as a last resort, when everything else no longer helps.

Texture quality. Typically, this setting determines the resolution of texture files. The texture quality should be reduced if the video card has a small amount of video memory (less than 4 GB) or if you are using a very old hard drive with a spindle speed of less than 7200.

Model quality(sometimes just detailing). This setting determines which set of 3D models will be used in the game. The higher the quality, the more polygons. Accordingly, high-poly models require more processing power from the video card (not to be confused with the amount of video memory!), which means this parameter should be reduced on video cards with low core or memory frequencies.

Shadows. They are implemented in different ways. In some games, shadows are created dynamically, that is, they are calculated in real time at every second of the game. Such dynamic shadows load both the processor and the video card. For optimization purposes, developers often abandon full rendering and add pre-rendered shadows to the game. They are static, because essentially they are just textures overlaid on top of the main textures, which means they load memory, and not the video card core.

Often developers add additional settings related to shadows:

  • Shadow Resolution - Determines how detailed the shadow cast by an object will be. If the game has dynamic shadows, it loads the video card core, and if a pre-created render is used, then it “eats” the video memory.
  • Soft shadows - smoothing out unevenness in the shadows themselves, usually this option is given along with dynamic shadows. Regardless of the type of shadows, it loads the video card in real time.

Smoothing. Allows you to get rid of ugly corners on the edges of objects through the use of a special algorithm, the essence of which usually comes down to generating several images at once and comparing them, calculating the most “smooth” picture. There are many different anti-aliasing algorithms that differ in their level of impact on the performance of Path of Exile.

For example, MSAA works head-on, creating 2, 4 or 8 renders at once, so the frame rate is reduced by 2, 4 or 8 times, respectively. Algorithms like FXAA and TAA work a little differently, achieving a smooth image by calculating only the edges and using some other tricks. Thanks to this, they do not reduce performance as much.

Lighting. As with anti-aliasing, there are different algorithms for lighting effects: SSAO, HBAO, HDAO. They all use video card resources, but they do it differently depending on the video card itself. The fact is that the HBAO algorithm was promoted mainly on video cards from Nvidia (GeForce line), so it works best on “green” ones. HDAO, on the contrary, is optimized for video cards from AMD. SSAO is the simplest type of lighting; it consumes the least resources, so if Path of Exile is slow, it’s worth switching to it.

What to reduce first? Shadows, anti-aliasing and lighting effects tend to take the most work, so these are the best places to start.

Gamers often have to do the optimization of Path of Exile themselves. Almost all major releases have various related forums where users share their ways to improve productivity.

One of them is a special program called WinOptimizer. It is made specifically for those who do not want to manually clean their computer of various temporary files, delete unnecessary registry entries and edit the startup list. WinOptimizer will do this itself and also analyze your computer to identify ways to improve performance in applications and games.

Path of Exile lags. Large delay when playing. Solution

Many people confuse “brakes” with “lags,” but these problems have completely different causes. Path of Exile slows down when the frame rate at which the image is displayed on the monitor decreases, and lags when the delay in accessing the server or any other host is too high.

This is why lags can only occur in online games. The reasons are different: bad network code, physical distance from servers, network congestion, incorrectly configured router, low Internet connection speed.

However, the latter happens least often. In online games, communication between client and server occurs through the exchange of relatively short messages, so even 10 MB per second should be enough.

There is no sound in Path of Exile. Can not hear anything. Solution

Path of Exile works, but for some reason does not sound - this is another problem that gamers face. Of course, you can play like this, but it’s still better to figure out what’s going on.

First you need to determine the scale of the problem. Where exactly is there no sound - only in the game or even on the computer? If only in a game, then perhaps this is due to the fact that the sound card is very old and does not support DirectX.

If there is no sound at all, then the problem is definitely in the computer settings. Perhaps the sound card drivers are installed incorrectly, or maybe there is no sound due to some specific error in our beloved Windows OS.

Controls don't work in Path of Exile. Path of Exile does not recognize mouse, keyboard or gamepad. Solution

How to play if it is impossible to control the process? Problems with supporting specific devices are inappropriate here, because we are talking about familiar devices - a keyboard, mouse and controller.

Thus, errors in the game itself are practically excluded; the problem is almost always on the user's side. You can solve it in different ways, but, one way or another, you will have to contact the driver. Usually, when you connect a new device, the operating system immediately tries to use one of the standard drivers, but some models of keyboards, mice and gamepads are incompatible with them.

Thus, you need to find out the exact model of the device and try to find its driver. Devices from well-known gaming brands often come with their own software packages, since the standard Windows driver simply cannot ensure the correct operation of all functions of a particular device.

If you don’t want to search for drivers for all devices separately, you can use the program Driver Updater. It is designed to automatically search for drivers, so you only need to wait for the scan results and download the necessary drivers in the program interface.

Sometimes Path of Exile slowdowns can be caused by viruses. In this case, it makes no difference how powerful the video card is in the system unit. You can scan your computer and clean it of viruses and other unwanted software using special programs. For example NOD32. The antivirus has proven itself to be the best and has been approved by millions of users around the world.

ZoneAlarm is suitable for both personal use and small businesses, capable of protecting a computer running Windows 10, Windows 8, Windows 7, Windows Vista and Windows XP from any attacks: phishing, viruses, malware, spyware and other cyber threats . New users are given a 30-day free trial.

Nod32 is an antivirus from ESET, which has received many awards for its contribution to security development. Versions of anti-virus programs are available on the developer’s website for both PCs and mobile devices; a 30-day trial version is provided. There are special conditions for business.

Path of Exile downloaded from a torrent does not work. Solution

If the game distribution was downloaded via torrent, then in principle there can be no guarantees of operation. Torrents and repacks are almost never updated through official applications and do not work over the network, because in the process of hacking, hackers cut out all network functions from games, which are often used to verify the license.

Using such versions of games is not only inconvenient, but even dangerous, because very often many files in them have been changed. For example, to bypass protection, pirates modify the EXE file. At the same time, no one knows what else they do with it. Perhaps they embed self-executing software. For example, when the game is first launched, it will integrate into the system and use its resources to ensure the well-being of hackers. Or, giving access to the computer to third parties. There are no guarantees here and cannot be.

In addition, the use of pirated versions is, in the opinion of our publication, theft. The developers spent a lot of time creating the game, investing their own money in the hope that their brainchild would pay off. And every work must be paid.

Therefore, if any problems arise with games downloaded from torrents or hacked using one or another means, you should immediately remove the pirated version, clean your computer with an antivirus and a licensed copy of the game. This will not only protect you from dubious software, but will also allow you to download updates for the game and receive official support from its creators.

Path of Exile gives an error about a missing DLL file. Solution

As a rule, problems associated with missing DLLs arise when launching Path of Exile, but sometimes the game can access certain DLLs during the process and, not finding them, crash in the most blatant manner.

To fix this error, you need to find the required DLL and install it on the system. The easiest way to do this is using the program DLL-fixer, which scans the system and helps quickly find missing libraries.

If your problem turns out to be more specific or the method outlined in this article did not help, then you can ask other users in our “” section. They will help you quickly!

Thank you for your attention!

Path Of Exile has entered the OBT stage, but at the same time new technical problems have appeared in the game. They are, of course, corrected by the guys from GGG, but not everything is as quickly as we would like. It will take a lot of effort to play comfortably, unless you are the lucky one who gets everything ok the first time. Actually, here are the answers to frequently asked questions about the game Path Of Exile:

I can't download the game.
Check your firewall and virus scanner. Another option is to download a client (torrents) from another resource.

I can't update the client.

Patcher displays the message: “Installation Directory must be on a local hard drive.”
Run the installer as an administrator:
1 Locate the MSI installation file you downloaded.
2.Hold Shift and right-click on MSI, then copy the path.
3. Start> All Programs> Accessories.
4. Right click on Command Prompt and select “Run as administrator”. This should open a window that says “Administrator”.
5. At the command prompt, enter “msicexec /I” (there should be one space after “/I”).
6. Paste the previously copied MSI file path into the command line (step 2)
7. Press Enter.

The update stops at the end.
The last few files of the patch client are outside the package. This means that, probably due to a firewall, scanner, or administrator privileges, the game is unable to place these files. Try adding Path of Exile to the exceptions list in your software, and run the game as an administrator. If this does not help, try changing the client storage location, for example, to another disk.

The patch is too small.
This is usually caused by your ISP downloading the wrong file. First, run Pack Check to check, then try updating the client again. If this does not help, it means that your Internet Service Provider (ISP) is downloading corrupted copies of the game files, with caches or viruses, which is preventing the game from updating. The best choice in this case is to download the game client from another system and copy it. Please write a letter to [email protected]

The installer cannot connect.
Check your connection and make sure you can still connect to pathofexile.com. You may need to contact your Internet service provider.

The installer stops with an error in a random location.
The installer resumes at the point where it was interrupted, the % value indicates how much is left of the current download. This may happen if there is a connection failure, but in the end the download should be successful. If this happens too often, check your firewall, virus scanner. And if this still doesn't help, contact your ISP, or download through a different connection.

The installer displays the message: “Could not overwrite executable with new patched executable” or “Timed out waiting for patching process to exit”
1.Go to your folder where the game client is located.
2.Make sure you have a file called client.tmp
3.Delete Client.exe and rename Client.tmp to Client.exe
This should solve your problem.
If this happens every time with every update, make sure your firewall or virus scanner is not causing problems for your game client.

The installer shuts down or stops every time.
This is usually caused by Pack Corruption. First run Pach Check, then try updating the game again. If this doesn't help, delete the content.ggpk file and reinstall the game. If the game client keeps throwing errors, it usually means that your ISP is downloading corrupted copies of the game files to you. The best choice in this case is to download the game client from another system and copy it. Please write a letter to [email protected] with the name of your provider, so that we can collect data about providers with these problems.

The client does not load.
It remains on the loading screen indefinitely.
There is probably a bug that you can't see from behind the Path of Exile window. Press Alt+tab to check the error message window. You will most likely find that your files are corrupted and you should run Pack Check.

Nothing happens when I press the “Launch” button
Check your virus scanner and firewall without interrupting the client, and check in the processes dialog (ctrl+alt+del) if the game is loading in the background. If missing, run Pack Check.

I get an error when I launch the game.

“The protocol is out of date”
Run Pack Check, if that doesn't help, reinstall the client. This error technically says that the client needs to be updated. It also happens that your Client.exe is infected with a virus.

"Error: failed to initialise"
This is usually related to the language profile of the keyboard.
Switching between US/UK eglish by deleting the other language profile and then adding it again should fix this problem. Thanks Eniki for this!

D3D device error
Check if your graphics card supports Pixel Shader 3.0
Make sure that your computer by default does not use the built-in card to run the game by right-clicking on the PoE shortcut and selecting to launch the game with a dedicated video card (this is when the computer has two video cards).
You may have an old production_config.ini file in documents/my games/Path of exile. Remove it and try starting the game again.
You may also need to run the installer again to make sure you have Direct X installed correctly.

My game crashes with an error message after playing for a short time.

EOUTOFMEMORY
This usually happens when the game files run out of RAM space, a common problem for PCs with low RAM and 32bit versions of Windows. Running the game with medium or low texture quality usually corrects this problem, although with less than 2 GB of RAM these problems may occur after several changes of locations (zones). We will improve memory offloading in the future.

Unable to Map File, or any other message.
This usually happens with damaged files. Run Pack Check to check your files. If this doesn't help, delete the content.ggpk file and reinstall the game. If the game client keeps throwing errors, it usually means that your ISP is downloading corrupted copies of the game files to you. The best choice in this case is to download the game client from another system and copy it. Please write a letter to [email protected] with the name of your provider, so that we can collect data about providers with these problems.

When loading the game, I get the message: “Unable to render water”
Your video card does not support certain rendering technologies required. There may be problems with displaying water or no water at all. You can play with some version of the drivers, but the issues will still remain.

Blue screen.
At the moment, this is happening with a large number of Cretive sound cards. Try using beta drivers from your website, or by turning off the game's sound. You can also do as indicated in this picture by typing –softwareaudio to use audio software. If this also does not help, write –nosound instead of –softwareaudio.
If you do not have a Creative sound card, it is likely that your drivers for your video card or other equipment are out of date, try updating them from the manufacturer's website.

I often see graphical glitches after the client crashes.
This happens if your video card is overheating. Monitor your card's temperature and make sure Vsync is enabled if temperatures get very high. Cleaning your computer and manually reducing fps can help a lot.

My client crashes while playing.

When changing location
Check the error message after disconnecting. If you received the message “Terrain Generation is out of sync”, then this is a bug that we are currently working on and will fix in the near future. Ctrl+clicking on a transition to another location will allow you to create a newly generated location that will not cause a crash.

At a random period of time.
This is a problem connecting to our servers. Try changing Gateway between America/Europe/Singapore. If this continues to happen, check the status of your router and contact your ISP about connection problems.

I have frequent FPS spikes (jumps) during the game.
We're still working on preloading effects, so it's best to use skills like Summon Skeletons before combat as they are preloaded. All monster effects will be preloaded in the future.
If you have regular fps jumps/spikes, for example every 2 seconds, update your card drivers and change the driver settings.

My client crashes when I enter a specific area or use a specific skill.
Check if other players are reporting the same issue. If not, your files are likely corrupted. First run Pack Check. If this doesn't help, delete the content.ggpk file and reinstall the game. If the game client keeps throwing errors, it usually means that your ISP is downloading corrupted copies of the game files to you. The best choice in this case is to download the game client from another system and copy it. Please write a letter to [email protected] with the name of your provider, so that we can collect data about providers with these problems.

My UI is blurry and low resolution
Your video card is most likely overriding the game's Mipmap settings. Go to the graphics options of the driver and find settings related to performance or MipMap - enabling high textures, Mipmap quality or removing override will return the game to normal.

If you want to keep abreast of all the latest innovations in the gaming market, then visit the website http://gamenadzor.ru, here you will find not only game reviews and news about new games, you can also see videos about upcoming projects. Game supervision - games under supervision!

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Solving known technical problems such as blue screens, game crashes, problems loading the client or updating it. Installation of the PackCheck program to identify errors and fix them.

Details about PackCheck are at the bottom of the article under the spoiler.

Official Quote (link)

I can't download the game.
Check your firewall and virus scanner. Another option is to download a client (torrents) from another resource.

I can't update the client.
Patcher displays the message: "Installation Directory must be on a local hard drive."
Run the installer as an administrator:
1 Locate the MSI installation file you downloaded.
2.Hold Shift and right-click on MSI, then copy the path.
3. Start> All Programs> Accessories.
4. Right click on Command Prompt and select “Run as administrator”. This should open a window that says “Administrator”.
5. At the command prompt, enter “msicexec /I” (there should be one space after “/I”).
6. Paste the previously copied MSI file path into the command line (step 2)
7. Press Enter.

The update stops at the end.
The last few files of the patch client are outside the package. This means that, probably due to a firewall, scanner, or administrator privileges, the game is unable to place these files. Try adding Path of Exile to the exceptions list in your software, and run the game as an administrator. If this does not help, try changing the client storage location, for example, to another disk.

The patch is too small.
This is usually caused by your ISP downloading the wrong file. First, run Pack Check to check, then try updating the client again. If this does not help, it means that your Internet Service Provider (ISP) is downloading corrupted copies of the game files, with caches or viruses, which is preventing the game from updating. The best choice in this case is to download the game client from another system and copy it. Please write a letter to with the name of your provider so that we can collect data about providers with these problems.

The installer cannot connect.
Check your connection and make sure you can still connect to pathofexile.com. You may need to contact your Internet service provider.

The installer stops with an error in a random location.
The installer resumes at the point where it was interrupted, the % value indicates how much is left of the current download. This may happen if there is a connection failure, but in the end the download should be successful. If this happens too often, check your firewall, virus scanner. And if this still doesn't help, contact your ISP, or download through a different connection.

The installer displays the message: “Could not overwrite executable with new patched executable” or “Timed out waiting for patching process to exit”
1.Go to your folder where the game client is located.
2.Make sure you have a file called client.tmp
3.Delete Client.exe and rename Client.tmp to Client.exe
This should solve your problem.
If this happens every time with every update, make sure your firewall or virus scanner is not causing problems for your game client.

The installer shuts down or stops every time.
This is usually caused by Pack Corruption. First run Pach Check, then try updating the game again. If this doesn't help, delete the content.ggpk file and reinstall the game. If the game client keeps throwing errors, it usually means that your ISP is downloading corrupted copies of the game files to you. The best choice in this case is to download the game client from another system and copy it. Please write a letter to with the name of your provider so that we can collect data about providers with these problems.

The client does not load.
It remains on the loading screen indefinitely.
There is probably a bug that you can't see from behind the Path of Exile window. Press Alt+tab to check the error message window. You will most likely find that your files are corrupted and you should run Pack Check.

Nothing happens when I press the “Launch” button
Check your virus scanner and firewall without interrupting the client, and check in the processes dialog (ctrl+alt+del) if the game is loading in the background. If missing, run Pack Check.

I get an error when I launch the game.

“The protocol is out of date”
Run Pack Check, if that doesn't help, reinstall the client. This error technically says that the client needs to be updated. It also happens that your Client.exe is infected with a virus.

"Error: failed to initialise"
This is usually related to the language profile of the keyboard.
Switching between US/UK eglish by deleting the other language profile and then adding it again should fix this problem. Thanks Eniki for this!

D3D device error
Check if your graphics card supports Pixel Shader 3.0
Make sure that your computer by default does not use the built-in card to run the game by right-clicking on the PoE shortcut and selecting to launch the game with a dedicated video card (this is when the computer has two video cards).
You may have an old production_config.ini file in documents/my games/Path of exile. Remove it and try starting the game again.
You may also need to run the installer again to make sure you have Direct X installed correctly.

My game crashes with an error message after playing for a short time.

EOUTOFMEMORY
This usually happens when the game files run out of RAM space, a common problem for PCs with low RAM and 32bit versions of Windows. Running the game with medium or low texture quality usually corrects this problem, although with less than 2 GB of RAM these problems may occur after several changes of locations (zones). We will improve memory offloading in the future.

Unable to Map File, or any other message.
This usually happens with damaged files. Run Pack Check to check your files. If this doesn't help, delete the content.ggpk file and reinstall the game. If the game client keeps throwing errors, it usually means that your ISP is downloading corrupted copies of the game files to you. The best choice in this case is to download the game client from another system and copy it. Please write a letter to with the name of your provider so that we can collect data about providers with these problems.

When loading the game, I get the message: “Unable to render water”
Your video card does not support certain rendering technologies required. There may be problems with displaying water or no water at all. You can play with some version of the drivers, but the issues will still remain.

Blue screen.
At the moment, this is happening with a large number of Cretive sound cards. Try using beta drivers from the Creative website, or by turning off the game's sound. You can also do as indicated in this picture by typing --softwareaudio to use audio software. If this also does not help, write --nosound instead of --softwareaudio.
If you do not have a Creative sound card, it is likely that your drivers for your video card or other equipment are out of date, try updating them from the manufacturer's website.

I often see graphical glitches after the client crashes.
This happens if your video card is overheating. Monitor your card's temperature and make sure Vsync is enabled if temperatures get very high. Cleaning your computer and manually reducing fps can help a lot.

My client crashes while playing.

When changing location
Check the error message after disconnecting. If you received the message “Terrain Generation is out of sync”, then this is a bug that we are currently working on and will fix in the near future. Ctrl+clicking on a transition to another location will allow you to create a newly generated location that will not cause a crash.

At a random period of time.
This is a problem connecting to our servers. Try changing Gateway between America/Europe/Singapore. If this continues to happen, check the status of your router and contact your ISP about connection problems.

I have frequent FPS spikes (jumps) during the game.
We're still working on preloading effects, so it's best to use skills like Summon Skeletons before combat as they are preloaded. All monster effects will be preloaded in the future.
If you have regular fps jumps/spikes, for example every 2 seconds, update your card drivers and change the driver settings.

My client crashes when I enter a specific area or use a specific skill.
Check if other players are reporting the same issue. If not, your files are likely corrupted. First run Pack Check. If this doesn't help, delete the content.ggpk file and reinstall the game. If the game client keeps throwing errors, it usually means that your ISP is downloading corrupted copies of the game files to you. The best choice in this case is to download the game client from another system and copy it. Please write a letter to with the name of your provider so that we can collect data about providers with these problems.

My UI is blurry and low resolution
Your video card is most likely overriding the game's Mipmap settings. Go to the graphics options of the driver and find settings related to performance or MipMap - enabling high textures, Mipmap quality or removing override will return the game to normal.

Pack Check - installation and launch

PackCheck program checks all files in your content.ggpk file for serviceability.

To use PackCheck:
1. Place PackCheck.exe in the folder with the game client.
2. Open a command prompt inside the Path of Exile folder.
3. Run the following command: PackCheck Content.ggpk
4. If the program finds errors, please copy them into the “error message”
5. Launch Path of exile again. Every damaged
To launch the command line on Vista and Windows 7 – Shift+right click in the window and select the option “Open command window here”