Users of the social network Vkontakte periodically have various questions, problems or difficulties related to their personal page. However, not everyone knows how to write to VKontakte technical support in order to get advice from a real support agent. It is worth noting that when deciding how to write to the VK support service, this can be done in various ways. Among the main options are the following:
- Write to technical support from your page;
- Send a letter by e-mail;
- Contact support, without authorization, through the main page of the site.
How to write to VK support from your page
After logging into the site, in the upper right corner next to your mini-avatar, click the cursor and select “Help” from the drop-down menu. You can write to VK technical support from your phone, but it is recommended to use a computer and a browser on it to correctly and fully display all the functions of the VK website.
Here a basic VKontakte directory opens with a number of standard problems and their solutions discussed, but it does not interest us.
Therefore, select any of the problems considered, then click on the button “This does not solve my problem,” and then “I still have questions.” In the window that appears, use the “Ask a question” item, where you will need to describe in detail the essence of your problem. Now it really becomes clear how to write to VK technical support to a real agent of the site, instead of studying standard problems and procedures, or communicating with a robot.
After this, the user will see a window for requesting and subsequent communication with technical support, where he can receive answers to his request, as well as track its status.
Write an e-mail to support
Those who cannot figure out how to write to the VK support service in the new design can send a letter with their request to the mailbox. To do this, you will need to send a letter from your email to the address
You can write to the VKontakte support service both if you have access to your personal page and if you don’t. I bring to your attention the most complete overview of existing methods:
How to write a letter in support if you have access to your personal page?
Login to the site using your username and password. In the upper right corner, point and click on your name. Select the item “ Help».
The search page for the VKontakte directory opens. Enter “How to ask a support question?” We see the text. The third paragraph says:
Unfortunately, we were covered with an avalanche of questions, so the usual “write to us” button is temporarily unavailable. If you have questions that cannot be resolved with the help of articles, use the link
Click on the link and you can enter your question.
An alternative way to contact VK support
After you go to Help, a search page for the VKontakte directory opens. We open the first help section we come across.
Then click on the “This does not solve my problem” button, then click on the “I still have questions” link.
In the pop-up window, click “Ask a question.”
A form to contact support appears. Let's fill it out. We send.
How to contact VKontakte support via email?
You can also contact VK.com support directly using regular mail. All you need to do is send an email to your inbox [email protected]. Such emails are responded to in approximately 3-4 days, so be patient.
Advanced form for restoring access to a page
A letter to VK.com support via the extended access recovery form is a very common way to contact support. It is used in cases where it is not possible to regain access to the social network in the usual way. Step by step instructions.
As new ways to contact VK support appear, I will update these instructions. Just in case, I advise you to bookmark this page. If you have questions for me, ask them in the comments.
Over time, users of the VKontakte social network still face the need to contact technical support. The reason for this may be difficulties in changing the password, the inability to log into your account, or hacking of your personal page. How For many, this may be difficult, but if you figure it out and carefully study the page menu, you will understand that there is nothing difficult about it.
Peculiarities
The main feature of technical support for such major social networks as VKontakte is that its users are not clients. That is why most of the problems that the service solves are related to the functionality of the site. The question of how to write in VK support should not cause difficulties for registered users, since social network employees quickly respond to requests. The specificity of technical support is that established feedback with the user is as comfortable as possible and does not create the feeling that no one is solving problems.
The main distinguishing feature: social networks provide support to users only on the site. In order to apply, you need to fill out a special form on the social network and send it. Specialists will study it, assign a degree of importance and make a decision to eliminate the problem. The main difficulty is that the scale of the social network does not allow developers to quickly see any problem in the operation of the site and the security system.
How does it work
How to write to VK support service if a problematic situation arises? This is easy to do, since interaction with users is well established. The support service has been operating since 2011. At the beginning of its activity, a small group of people was responsible for answering user questions. Over time, it became the VKontakte technical support team, and a little later it was reorganized into “Support” without the additional word “technical”. This means that the service solves not only technical issues.
Unlike other social networks, VKontakte has created support whose activities are aimed at a live user, and not a source of information. If you don’t know how to write a message in VK support, pay attention to the Service Desk service. This is the name of the user assistance service on the social network. It consists of agents who also have accounts on the social network. They do not have special technical education, because the main thing for such a specialist is to help in a difficult situation not only with deeds, but also with words and emotions.
Such a system is organized specifically to show the trusting attitude of the site administration and management towards users. Such support does not require template answers; agents approach each request individually. There is a separate interface for contacting, which is located on the website. This is convenient because you don’t need to write separate letters through postal services or call a call center.
What issues does it solve?
The question of how to write to VK support worries many users who have encountered problems with the site. Despite the smooth operation of the service, you have to wait for a response to your request within 24 hours, sometimes longer. Before asking for help, analyze whether the service's support is really required or whether the problem can be solved on your own. If a user wishes to complain about a group that distributes or promotes prohibited ideas or is unlawful in nature, then such a problem is resolved exclusively through technical support. If a group has been blocked for some reason, you can also regain access to it using the service.
Contact support
How to write a question in VK support? This can be done in two ways: simple (use the services of other systems) and complex (do it yourself). Surely many will choose the first, but first things first. If you don't know how to ask for help with a social network, ask a more advanced user to help with this.
- To get advice or resolve a problem, log into your VKontakte account.
- There is a "Help" section at the top of the page, click on it.
- A line will appear in which the user can describe the problem that has arisen. Avoid long sentences. It is better to state the essence of the issue briefly and clearly.
- If the questions suggested by the support service do not suit the user or do not solve his problems, there is a button on the “Help” page: “None of these options are suitable.” Many people face the same problems that are common to everyone.
- If you click on this button, a window will appear indicating the approximate waiting time for a response. Most often, the user does not have to wait long. One request is processed within 24 hours.
- To ask a question or explain a problem, click on the "Ask a Question" button.
- A simple form will appear that you need to fill out with important facts and details. They can help resolve the situation as quickly as possible.
As you can see, writing to VK support is quite easy. The service does not miss a single request.
From phone
If users check their account through a portable device, a natural question arises: how to write to VK support from a phone? In the mobile application, the user will find “Questions and Answers” in “Settings”. There is a lot of useful information on various issues here. If the user wants to contact the service specialists with a problem, this option will not work. It is disabled due to the large volume of work and incoming information. In general, there should be no difficulties in writing a request from a mobile application.
From computer
How to write to VK support from a regular PC or laptop? This can be done not only using the regular form, but also by email. This is the easiest method available to every user. To do this, go to your mailbox, make a question, request or state a problem and send a letter to the address indicated on the site. Previously, a response to such a request had to wait several days, so it is better for the user to apply directly from his page. In addition, on the social network it is easy to find direct links to create requests with the ability to attach images and other documents.
If you don’t know how to write to support in the new VK, pay attention to the menu on the left. In addition to the standard menu, there will be lines “Blog”, “Developers”, “Advertising”, “More”. Click on the last active text. A block should open containing a “Help” section with an application form. It should be noted that service specialists sometimes respond to user requests with humor. This is due to the fact that many people ask unclear questions to which it is difficult or impossible to give a logical answer.
Even the smallest social networks have a large staff of specialists who can solve almost any problem that arises at any time. What can we say about the giants from the series or VKontakte, whose staff probably amounts to tens of thousands of people...
Despite the fact that such Internet projects are as easy to use as possible, some project participants still have problems with the site. Moreover, these are often difficulties that can be solved in just a few seconds. For example, a person may not know how to change their date of birth. It is precisely for such questions that a technical support service is usually created.
If we talk about VK, then, as far as we know, the social network uses a large number of agents to whom you can ask any question regarding the project. However, some people ask support tricky questions that are remotely related to the site and support agents, however, still answer, sometimes even with humor.
Very often this question arises - is it possible to call VKontakte technical support? No, you can't do that. Of course, such a huge structure has an official phone number, but you won’t be able to solve the problem with it - all questions must be asked only through the online form.
How to ask a question to VKontakte support service?
A new page will open where you can see the most frequently asked questions. Just above there is a search bar where you can enter your question.
We ask any question, for example, “the page was blocked.”
A “None of these options apply” button appears at the bottom of the dialog box. Click on it, a sign will appear indicating the waiting time for an answer, after which you need to click on the “Ask a Question” button. On the newly opened page you can tell us about your problem in more detail. When finished, click “Submit” and wait for a response from the agent.
As you can see, there is nothing complicated about this. We, in turn, advise you to look for answers to your questions regarding , in the vastness of the RuNet, since with a 99% probability the answer has already been voiced more than once. In addition, you put less strain on your support team.
Well, if you have any questions for us, ask them in this thread, we will try to answer them.
VKontakte is a social network with a huge variety of settings and additional features, which is constantly under heavy load. The site's daily audience is more than 70 million people (according to Liveinternet statistics), and many users encounter problems while working.
The most common:
- The site does not open (does not work);
- Account stolen;
- Recovering or changing your password;
- Complaints about illegal actions of other users.
To help solve emerging problems, the administration created a department - a support service, consisting of trained specialists who are ready to solve any problem in a short time. There are three ways to contact technical support, we will consider each in detail.
Contact via Q&A section
In order to reduce the load on the department, the development team created a section for answers to popular queries. However, not every problem can be solved with a template unsubscribe. Therefore, almost every section has a button for creating an application.
1. Go to the “Questions and Answers” section using the link (you must be logged in to the system) - https://vk.com/support?act=home or through the “Help” section, from your profile.
3. Select the appropriate option. If it does not solve the problem, click “Write to support.”
4. On the page that opens, describe the problem in detail and click “Submit.” The speed of the decision will depend on the availability of employees.
How to write to technical support - direct link
In addition to the “standard” method described above, you can use a small “Livehack”. The page for creating a new application has a permanent address, regardless of the profile id and available even if you don’t have access to your profile.
2. Before asking a question, formulate it clearly, and if necessary, attach a screenshot. After sending, a window will pop up informing you about the waiting time.
3. The operator’s response will come in private messages and will be duplicated in the “My Questions” section. There, you can continue communication if additional questions arise.
Remember, creating an additional request does not speed up the response time, and may even be considered spam.
Technical support mail
Difficulties arise not only for registered users, but also for those who have not yet decided to create a profile. For such people, there is a special form of communication - email technical support.
It is enough to write a letter to the address - [email protected] , with a description of the difficulty encountered. The answer will arrive within a week, not earlier. Need it faster? Start it.
From open sources, we were able to add three more addresses where you can contact administration representatives:
- [email protected]– for media representatives;
- vk.com/ads/adv_agency — representatives of advertising agencies;
- vk.com/support?act=new_ads – help with advertising campaigns.
One of the most important omissions of the technical support department is no toll-free hotline number, because problems are solved much faster by voice.
Ask a question from a mobile phone
Mobile phone users are also not deprived of the opportunity to communicate with the “support” of the social network. If everything is clear with the mobile version of the site - the links are located similarly to the web version, with the smartphone application you will have to search.
1. Open the VKontakte mobile application menu, “Help” section.
2. Scroll to the end of the list and follow the buttons marked in the picture.
3. Responses to applications are located in the specified tab.
Feel free to continue communicating with the operator until your problem is resolved.
Answers to frequently asked questions
Instead of the usual summaries, I have selected frequently asked questions regarding VK technical support and will try to give detailed answers to them.
What is the official website of “support”?- He's not there. Everything is resolved through the contacts described above.
How to call the hotline?- She’s not there. User support is provided only in written form.
The operator did not help solve my problem, what should I do?– In a couple of days, create another request, it will go to another specialist.
