Any branch of the Russian Post will tell you that you cannot pick up your parcel from the sorting center. Usually, the distribution of parcels from an intermediate point takes 2-3 days, but in some places it can be longer. You need to check the exact deadlines at your nearest post office, as each region has its own rules.
If you see that your parcel has been stuck in sorting for a long time, go to the post office. There we ask for the number of the sorting center (if you can’t find it on the Internet), we call and use the parcel number to try to find out where it is and when it will be delivered.
Also, some intermediate points have their own email box where you can write a letter with the same questions. Usually you can get a response within 24 hours.
If this does not help or for some reason you cannot contact sorting (it happens that they have neither an address nor a phone number), ask the seller for an invoice.
Invoice is a document that displays all the details of the order (sender, recipient, name of the product, its color, size, etc., quantity, as well as cost).
How to request an INVOICE from a seller on aliexpress?
Just write to the seller your problem, saying that the package is lost and to find it, please send an invoice.
Usually sellers agree and send the document. Please note that it can be sent in any format. This is either just a scan of a document, or a Word document, or even more often an Excel document.
It also happens that the seller is simply silent and does not answer you. There is no need to despair in such a situation. You yourself can prove that you placed an order with this seller. Simply print your order details page. To do this, go to MY ORDERS and click on the desired one more details:
A page with detailed information will open, if you scroll a little lower you will see the following form:
That's what we need. We print it out and write a search application to the post office.
Thus, we can conclude: if you cannot contact the sorting center yourself, then contact the nearest post office. In general, fewer such problems for you and only fast parcels :)
A parcel, letter or shipment has left the sorting center - what does this mean and how long should it take to receive it? How do MSCs function and how are postal items delivered?
I want to receive any parcel as soon as possible. And if the parcel is valuable, then the delay in delivery naturally causes concern. And if everything is more or less clear with transportation, then sorting at forwarding centers raises questions for everyone.
What does it mean?
The parcel tracking status "Left the sorting center" means that the box was scanned by the operator (or automatically) and placed on a cart (box, basket, conveyor). In the near future, the mail container should be loaded onto a truck and taken to the station, airport or post office, if it is near the ASC.
Automated sorting facilities were built in Russia to speed up the processing of deliveries. They played their role - previously everything was distributed manually, workers had to write down data in a journal for a long time, so the parcels were sent for several months, and in the 90s, it happened, even for six months. Today, part of the work is automated, computers, scanners and even robots have appeared, so the time frame has been reduced, although by modern standards it continues to be long.
How much to wait?
However, in practice this can only be true if the departure is between major cities. For example, Rostov-on-Don, Ufa, Yekaterinburg and other cities are usually served very quickly when sending to Moscow; their sorting centers are equipped with conveyors, electronic barcode scanners and automatic sorters. Millions of correspondence and letters fly through these systems with virtually no human intervention.
But in small towns and regional centers, sorting can still be done manually, so after the status “left the sorting center” appears, several weeks may pass before receipt. Again, the Russian Post experiences failures and delays in sending; it is no coincidence that there are so many jokes about this structure on the Internet.
In addition, the notification that your package has left the sorting center only means passing the final registrar. But in reality, parcels and bundles of letters can wait for several days to be loaded on board an aircraft at the gates of this same MSC, if, for example, the weather is bad or there is a flight delay. Much the same can be said about railway mail.
Russia is a big country, there can be a lot of delay factors, and besides, people in the departments don’t really want to try for their meager salary. And it’s hard to blame them for this.
When should you go to the post office if you received the status: Left the sorting center? Wait for the following status to appear: “Arrived at the place of delivery” - this means that the parcel is already there. But even here, in practice, delays are possible, for example, arriving correspondence is piled up in a warehouse, and they will be issued only after internal sorting, the speed of which depends directly on the efficiency of the women working in the department. So, only an incoming notification or a call from the post office can guarantee receipt of the parcel.
A group of bloggers were invited to the first Automated Sorting Center (ASC) of Russian Post in Russia. It is located in the village of Lvovsky, Podolsk district, Moscow region. Moscow ASC is the largest in Eastern Europe. Its area is 29 thousand square meters. m., capacity - more than 3 million postal items per day. Serves most of the Central region of Russia - Moscow, Moscow, Tver, Ryazan, Tula, Vladimir and Kaluga regions - with a total population of more than 25 million people. Work on the creation of the center was carried out from 2005 to 2009. Sorting equipment is made in Italy.
Under the cut there are many photos and a story about the excursion
The commissioning of the Moscow ACC allows for the transition to the zonal-nodal principle of mail transportation, which creates conditions for speeding up the passage of postal items in the center's service area up to 2-3 days due to automation and elimination of intermediate stages of correspondence processing. So, if earlier items in the Central Federal District were manually sorted, first in district postal centers, then in regional ones and, finally, in a sorting center in Moscow, now in district and regional centers mail is only grouped into containers, after which sent to the Moscow ASC for sorting. As a result of combining mail flows by direction, optimal loading of containers and vehicles carrying them, reduction of exchange time and labor costs, reduction of the need for vehicles and optimization of routes are ensured.
Before visiting the ACC, a conference was organized for bloggers, where many issues related to the work of the post office were discussed. Since these issues were discussed in more detail during a meeting with representatives of the Russian Post at the International Postal Exchange Place, I will talk about this in more detail in the 2nd part of the report.
After the conference, we were taken to the ASC workshops, where mail is sorted. The ASC has 3 main sorting shops:
1st workshop - sorting of regular mail 2nd workshop - sorting of non-standard mail (wide-format letters, postal items weighing up to 2.5 kg and less than 2.5 cm thick) 3rd workshop - sorting of parcels and parcels
Pre-arriving mail is divided into workshops. Parcels go separately to the 3rd workshop. And to separate regular and wide-format letters, a face-stamping machine is used. Using mechanical analyzing devices, it separates standard (in terms of dimensions) letters and postcards from non-standard ones. It is also designed for automatically collating letters into one position (facing) and applying a calendar stamp and wavy lines to the letter to cancel the stamp (stamping). Using this equipment, letters are prepared for processing on an automatic letter sorting machine.
1 workshop (sorting regular mail)
Letters in this workshop are processed using a letter coding and sorting machine. This machine is designed for sorting standard plain letters measuring 220x110 mm and 114x162 mm. At the beginning of processing, encoding machines convert the digital and/or alphabetic address into a conditional code that is printed on the letter.
If the machine cannot recognize the index or address written on the letter, the information is sent to the video encoding section, where what is written is already recognized by operators (more on this a little later).
The encoded postal address information is then scanned using an optical character reader. After this, letters are automatically separated into address cells located at the other end of the machine.
Operators then remove bundles of separated mail, place them in plastic containers and transport them to the final stages of the sorting process (postal document preparation and dispatch to destinations).
Workshop 2 (sorting non-standard mail)
Letters in this workshop are processed on 2 machines for encoding and sorting large-format and registered letters. This equipment sorts items weighing up to 2.5 kg and thickness no more than 25 mm. Before processing on the equipment, postal items go through the stage of facing (selection of letters by addresses and stamps in one position), which is performed manually. At the beginning of the wide-format letter sorting process, encoder machines convert the numeric and/or letter address into a code that automatically separates the letters into address bins located at the other end of the machine. Each such cell belongs to either a region, a city, or a post office. If the index and address are not recognized by the machine, the information is sent for video encoding. Next, operators remove boxes of sorted mail and transport them to the final stages of the sorting process (the stage of preparing postal documents and sending them to destinations).
In the case of registered letters, already upon receiving such a letter at the post office, it is assigned a barcode by which the client can track the status of his registered letter on the Russian Post website. The machine that sorts registered mail only reads this barcode. After reading, it goes into the database and determines the address using the barcode, regardless of what is written on the registered letter.
Workplace of the workshop manager:
Workshop 3 (sorting of parcels and parcels)
Sorting of postal items in this workshop begins with their coding, weighing and subsequent delivery to workstations, where parcels and parcels are oriented. Loading operators place parcels and packages onto a distribution conveyor.
From all conveyors, the parcel goes to the main sorting conveyor, which has a scanner that reads the barcode from the parcel.
When a parcel approaches its sorting cell, the carriage is activated and the parcel falls into the tray according to the specified sorting program.
Unloading operators remove mail items (packages and parcels) from trays and place them on roller containers located near the trays. Next, the filled containers are transported to the final stages of the sorting process (the stage of preparing postal documents and sending to destinations).
The sorting system is able to automatically recognize large parcels (those dimensions exceeding 600 mm x 300 mm x 300 mm) in order to load them onto additional trays.
A question was asked about what to do if some particularly fragile items that require careful handling are sent. In this case, you have to pay an additional 30% at the post office, then a special sticker will be affixed to the parcel and the post office is responsible for the safety of fragile items. Such parcels are processed separately from others.
Video coding section
It happens that clients indicate an index or address incorrectly or in violation of the standard. Or the index and address do not match each other. Then the system cannot recognize what is written in the letter. In such cases, the information from the letter is sent to operators at the video encoding site.
Letters are loaded into the sorting machine, after which the scanner reads the image, and the optical recognition system assigns the letter a sorting cell code - which cell the letter should go into. Images of postal items that for some reason could not be processed by the optical recognition system are received for video encoding. The sorting machine processes 11 letters per second. At video encoding, operators must enter the index within a second, the address - from 4.5 to 8 seconds, so as not to create delays. If the operator does not meet the 10 seconds within which a code must be assigned to the letter, this letter is sent offline - offline mode. Such letters are formed in a queue, and then they are sent out again. The video encoding operator can also send a letter for manual sorting. This occurs if the sender provided insufficient address data (for example, the area was not specified) or the address data does not match the address database.
So to everyone reading this report: indicate the address and especially the postal code correctly (see photo), appreciate the work of people.
See other photos
Friends! Please tell me!
If The parcel left the sorting center in my city on 03/05/13 at 9 am. Can I safely go with my passport and documents with my address (which I requested from the seller) to receive my parcel the next morning? Or sit on your butt straight and wait for a status update?
The parcel was sent by regular Russian Post.
=================================
Added by moderator:
What does the status “Left the sorting center” mean?
The “Left Sorting Center” status in tracking postal items means that your shipment has been scanned at the sorting center in your city and is being prepared for loading onto a vehicle that will deliver it directly to the post office (place of delivery). Those. this status does not yet mean that the parcel has physically left the sorting center. But, as a rule, the parcel still leaves the sorting center on the day this status appears and must be delivered to the post office on the same day.When can I receive a parcel if the status is “Left the sorting center” in my city?
It all depends on the practice of your post office. Formally, you can (without waiting for a notification or the status “Arrived at the place of delivery”) go to the post office the next day and present the tracking number of the parcel there. In the vast majority of cases, your shipment is already physically at the post office.But there are several nuances here:
1) Physically, the parcel may already be in the software, but it has not yet been processed and its number has not been entered into the Russian Post accounting program. Those. software workers simply will not find your shipment in the database. That. it all depends on the speed of processing incoming mail in your software.
2) The Russian Post database is not updated online. Updates occur 2-3 times a day. Therefore, it may turn out that your shipment has already been accepted and processed in the software, entered into the database, but the database has not been updated. Those. The parcel is already ready for delivery, but you still do not see the corresponding status.
Considering what was written above, it is best to go to the post office only when you already see the status “Arrived at the place of delivery”.
