Why can't I back up icloud. Backup failed in icloud or itunes, what to do and why it is not created

Hello everyone! Sometimes, the information that is stored on the device is much more important than the gadget itself. Photos, videos, notes, phone book - losing all this is really scary. That is why regularly backing up your iPhone or iPad is a very useful thing to do. And what is the easiest and free way to backup? That's right - through iTunes.

It would seem that nothing complicated - connected the iPhone or iPad to the computer, pressed a couple of buttons, the copy was successfully created, and went for a walk about his business. Victory! And everything would be exactly the same if it were not for the various errors that accompany or precede this process. One of which we will consider today.

So, in the process of creating a backup (most often at the final stage), iTunes can “please” us with this warning:

iTunes failed to back up because the iPhone is disconnected.

However, instead of an iPhone, it could easily be an iPad or an iPod. It's clearly not the device itself. And it would be nice if this error always appeared, but no - a few days ago everything was fine, and then bam - "iPhone is disconnected." Mystic ... but something needs to be corrected!

Well, let's start looking for a solution with the advice of Apple technical support. After all, there are specialists - these people are simply obliged to help! They recommend doing this:

Replace wire. Make sure you use 100% original.
Change the USB cable connection port.
and reinstall. Moreover, you can try.
Perform a backup on another computer.

The advice is good, of course. But they don't always help out. Although, it’s still worth trying - and pay maximum attention to the wire for connection.

I had a case when the original-looking cable (as I was told - it was in the box when I bought it) turned out to be a fake and iTunes could not create a backup copy precisely because of it.

Well, okay, everyone checked - but the copy still cannot be completed, since the iPhone is "disconnected" during this action? It's time to move on to "folk" methods of solving the problem.

The information was collected from various sources, so I warn you right away - all manipulations are at your own peril and risk :) Although, if you figure it out, there is nothing wrong with all this.

And here is what users are suggesting to solve the error "Unable to create a backup in iTunes":

Here are some real life tips. And they really work!

From myself, I want to note what most often helps: replacing the cable with the original (certified), updating the firmware and deleting documents (with Russian names) in applications on the device. It is these points that you should pay attention to in the very first place.

P.S. Have questions or questions? Or maybe you have your own way of solving this problem? Be sure to write in the comments!

P.S.S. And of course, if the instruction was useful, do not be shy - put "likes", click on the buttons of social networks. It’s not hard for you, but the author is pleased :) Thank you so much!

I faced this problem for a long time, but my hands did not reach to figure out how to cure this ailment. The most interesting thing is that I have three devices for IOS: two iPads and an iPhone. There were no problems with iPads, but the iPhone refuses to create a backup copy from the moment of purchase. In general, today I figured everything out and share with you.

I am aware that apple devices are not a mass product today. This is primarily due to the ruble exchange rate and their prices. However, judging by the search queries, the topic of life hacks with the treatment of minor software problems is very relevant. For example, written in the summer of 2014 "" is still at the peak of popularity in search queries:

People go, read and say thank you. I am glad that my posts help to solve problems.

Let's go back to the backup. As we know, IOS backup is available in two ways: through iTunes and copying to iCloud cloud storage. I always use the latter. This is very convenient, because no need to connect the device to the computer, press any buttons... all that is required is to put the phone on charge with wi-fi connected and go to bed. In the morning the copy will be created. It is also very convenient to restore your device when buying a new device. Just connect to your account and restore from the latest backup.

So, there are two ways to restore copying if it is not done automatically.

1. You need to go to Settings-iCloud, go down the menu and log out of your account. When exiting, the system will ask whether to leave the content, we answer - yes:

If the copy is still not created, then you can try the second method. You need to delete the previously created copy of this device. It is best to do this not from the device, but from the computer. I have a Mac, so the screenshots will be from Mac OS. On Windows, you need to go to the iCloud application and find a similar function.

2. On a Mac, go to Settings - iCloud

At the bottom of the window, click the button - "Manage":

In the storage management, select "Backups" on the left and the copy of the device that you want to delete. As I said, no copies were ever created on my iPhone, for this reason there is simply no previous copy. If you used to create copies and suddenly stopped, then the last copy will be here. It needs to be removed:

After deleting, go to the device menu Settings-iCloud-Backups and click "Create a backup"

That's all! I hope you find it useful.

While backing up your iPhone or iPad to iCloud, there are a few common errors that may occur. The strangest of them is related to the fact that the process of creating a copy is not completed, while iOS does not give any recommendations on how to fix the problem. How to get rid of such an error is described in this manual.

Method 1: Delete the previous backup

Step 1. Go to the menu " Settings» → iCloud → « storage».

Step 2. Select " Control”, and after a backup copy of your device that was created earlier.

Step 3. On the page that opens, click " Delete copy". Note that the button appears after a short download.

Step 4: Confirm the deletion.

Immediately after that, try to create a new backup in the " Settings» → iCloud → « Backup copy».

Method 2: Back up iTunes

The error related to the inability to create a new iCloud backup is quite often solved by creating a copy through iTunes and then activating iCloud backup.

Step 1: Connect your iPhone or iPad to your computer and launch iTunes.

Step 2. In the iTunes window, select your device.

Step 3. On the tab " Review» check the box « This computer" and press " Apply».

Step 4. Click " Create a copy now” and wait for the backup process to finish.

Step 5. On your mobile device, go to the " Settings» → iCloud → « Backup copy” and activate the switch “ iCloud backup».

After enabling the backup function, the problem with the inability to create a backup should disappear.

When backing up or restoring data on iPhone, iPad, or restoring from a backup in iTunes, warnings may appear indicating that you can't restore or restore from a backup. The reasons given for this may vary:

"...because an error occurred";
"...because an unknown error occurred -1";
"...because the backup could not be saved on this computer";
"...because the backup session failed";
"...because the session could not be started";
"...because the request was rejected by the iPhone";
"...because there isn't enough free space."

We recommend that you save your previously created backup copy of your data before performing any further procedures, just in case.

Where are iPhone or iPad backups stored?

Mac:~/Library/Application Support/MobileSync/Backup/
Here, the tilde character (~) corresponds to the user folder, and if there is no Libraries folder in it, click the Go menu while holding down the Option key.
Windows XP:\Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Or you can try to find the Application Data folder yourself by opening the "Start" and selecting the "Run" command. In the input field that appears, enter the line% appdata% and click "ok". This will give you access to the Application Data folder, from which you can go further \Application Data\Apple Computer\MobileSync\Backup\
Windows Vista, Windows 7 and Windows 8:
\Users/(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
Alternatively, open the Start menu, type %appdata% in the search bar, and then press Enter. Then do the rest of the path AppData\Roaming\Apple Computer\MobileSync\Backup\

Failed to back up iPhone, iPad data to iTunes

Possible solutions for problems related to the inability to back up iOS device data in iTunes:

First, reboot: Restart your computer and iPhone or iPad, then try backing up your device again.
Update. Update your software: download the latest version of iTunes, install all the necessary updates for your Mac, update iOS.
Check for free space on your hard drive. Lack of free space may cause the backup to fail.
Check your security settings. You may need to update your security software or temporarily disable it. After that, try again to back up your iPhone, iPad data in iTunes.
Disconnect your iPhone, iPad from the computer and reset the Lockdown folder. reset is located. Then reconnect your mobile device to your computer and repeat the backup procedure.
Apple support.

Failed to restore from iPhone, iPad backup in iTunes

Possible solutions to problems associated with the impossibility of restoring iPhone, iPad data from a backup in iTunes:

Restart your computer and iPhone or iPad, and then try backing up your device again.
Update your software: download the latest version of iTunes, install all the necessary updates for your Mac, update iOS.
Check the free space on your iPhone or iPad. Lack of free space on your mobile device can make it impossible to restore from a backup. In this case, go to "Settings" on your iPhone or iPad and go to "General" > "Reset" > "Erase content and settings". Then try restoring your data from a backup.
Check your security settings. It may well be necessary to update your security software or disable it temporarily. Then try restoring from an iTunes backup of your iPhone or iPad again.
Disconnect your iPhone, iPad from the computer and reset the Lockdown folder. Detailed reset instructions are located. Then reconnect your mobile device to your computer and repeat the procedure for restoring from a backup.
Try restoring from a backup on a different computer. Copy the backup to the backup folder on the new computer beforehand. Where are backup copies of data stored - indicated above. You may also need to create a Backup or MobileSync folder.
If all else fails, contact Apple Support.

If you did not find an answer to your question or something did not work out for you, and there is no suitable solution in the comments below, ask a question through ours. It's fast, simple, convenient and doesn't require registration. You will find answers to your and other questions in the section.

A couple of days ago I tried to do it in iCloud, but, unfortunately, to no avail: in the window located at Settings - iCloud - Backup, I was greeted with a message stating that it was impossible to backup the device. Why did it happen? The answer to this question was left behind the scenes, but not his solution from idownloadblog.

If you also encountered a similar error, first of all delete the old backup copy of the gadget from the "cloud" storage. You can do this on the iPhone or iPad in the "Settings" - - "Storage" section. Click "Manage", select a backup and delete it.

It happens that for unknown reasons, it is impossible to delete a copy from the device. In this case, a computer comes to the rescue: on OS X, open "Settings" - iCloud (this is the iCloud control panel). Click "Manage" again and delete the unnecessary one in the list of backups that opens.

Did not help? Then try logging out on your iPhone or iPad and then logging back in again. Resetting the network settings in the "General" section of the phone's settings can also help.

By the way, it is quite possible that the copy is not created due to the poor quality of the Internet connection. Connect to a different Wi-Fi network and start the copy process again.

KiruHaHa View Public Profile Send PM KiruHaHa Find all posts by KiruHaHa. I start synchronization and the SyncServer window immediately crashes - an error has been detected. We apologize for the inconvenience. MobileDeviceHelper - An error has been encountered. Then he writes that the tuna was unable to load the data class information from the synchronization services, then a window pops up: MobileBackup - an error was detected.

Giggles View Profile Send PM Giggles Find all posts by Giggles. The iPhone and computer must be set to the same time zone and time. Had the same problem - everything worked.

Apparently with the transition to winter time is connected. Thanks, everything is finally working now. I would never have thought that such a small thing could cause such problems! Today, due to this synchronization error, all contacts and music have been completely wiped out. Theme options Printable version. View options Linear view Combo view Tree view.

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Problems when creating a backup in iCloud - ways to solve

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Method 1: Delete the previous backup

Step 1. Go to the menu " Settings» → iCloud → « storage».

Step 2. Select " Control”, and after a backup copy of your device that was created earlier.

Step 3. On the page that opens, click " Delete copy". Note that the button appears after a short download.

Step 4: Confirm the deletion.

Immediately after that, try to create a new backup in the " Settings» → iCloud → « Backup copy».

Method 2: Back up iTunes

The error related to the inability to create a new iCloud backup is quite often solved by creating a copy through iTunes and then activating iCloud backup.

Step 1: Connect your iPhone or iPad to your computer and launch iTunes.

Step 2. In the iTunes window, select your device.

Step 3. On the tab " Review» check the box « This computer" and press " Apply».

Step 4. Click " Create a copy now” and wait for the backup process to finish.

Step 5. On your mobile device, go to the " Settings» → iCloud → « Backup copy” and activate the switch “ iCloud backup».

After enabling the backup function, the problem with the inability to create a backup should disappear.

Images My images Upload images All images. After connecting the iPhone to the computer, the tuna hangs for about a minute, after which a message appears: Please reconnect and try again. Everything should work, close all applications before syncing.

If the error persists, then try changing the USB port. I was treated with a complete reinstallation of the dance. The lace is original, changing the USB port did not help. The problem was solved by reinstalling tuna. Last edited by laswe; Also, only a complete reinstallation of iTunes helped!

Giggles View Profile Send PM Giggles Find all posts by Giggles. The iPhone and computer must be set to the same time zone and time. Had the same problem - everything worked.

Problems when creating a backup in iCloud - ways to solve

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