You place an order on Aliexpress. and then you notice that the goods are not sent to you, the seller does not respond to messages, and you ordered, for example, not a cheap phone. What to do in this case?

And so, today, my friends, we will look at what it is.

Aliexpress order processing time. What does it consist of?

To make it clear what the article is about, I will explain what we will cover:

What is order processing time?
How to find out the time after which the seller will send the order, even before purchasing the product.
How to find out everything is the same, but after the purchase.
How to cancel the order.
Various extremely dangerous moments associated with this time.

Aliexpress order processing time This is the time it takes for the AliExpress seller to collect, pack, and notify AliExpress that the goods have been shipped. We figured it out.

You can find out the time required to send the order, for example, you want to receive your goods early and do not want the seller to count sheep...

And so, let's move on to Aliexpress.

Let's find the product we want to buy, carefully look at the main block, under the choice there is a note indicating the required number of days for shipping.

Please note that dispatch time is counted in working days. That is, from Monday to Friday, excluding holidays, such as where the Chinese rest for 2-3 weeks, and so on.

Types of dispatch times:

Fast. Most sellers work quickly. The order arrived and was sent. This takes 2-3 days. Why wait?
Average time. 5-15 days. Sellers have been collecting orders for quite some time.
Long. From 15 days. You can order from these sellers only if the product you are looking for is not available anywhere else. Do you really want to wait 15 days, often 30 days, before the item is shipped to you? If not, use point 1.

What happens in the payment field?

If you are ordering a product for the first time, you will be surprised by one more thing. This is the time to check the payment status. There are electronic services that imitate bank details to prevent fraud; Aliexpress checks whether the money has arrived. And if you haven’t received it yet, then he has 24 hours to authenticate the payment. And after that, the order processing time begins.

You can find out by going to your personal account. When you see the processing time, it will be immediately clear where.

Let's look at the cases that I usually get asked in the comments.

Most sellers on Aliexpress are intermediaries, not manufacturers, which means that you ordered a phone for yourself, and a Chinese person went and bought this phone from another Chinese person and sent it to you. In this regard, certain problems arise. Let's answer the most popular questions asked to me on the blog in the comments:

What happens if the order processing time comes to an end and the product is not shipped?

If the processing counter comes to an end, the money for the purchased item will be returned to your card automatically. They will return to where they were written off from. The average time for a refund is 3-5 days, and the maximum is 15 days. Therefore, do not worry, everything will be resolved on its own without your intervention.

What to do if you decide to cancel your order?

In this case, you go to your personal account and choose to cancel the order. In this case, the seller must confirm the cancellation, because he can send you the goods. If the seller does not answer you and sends the goods, then, alas, you will receive it. Or he accepts the cancellation of the order, and the money is returned to you automatically.

What if you want to change your order before it has been shipped?

To do this, you write to the seller, I already talked about how to communicate with him in the article. And make additions to the order.

What should I do if a Chinese person asks to open a dispute and change the delivery method?

Option one: disagree. A dispute cannot be opened under any circumstances before the time you have the goods in your hands. Most likely, the Chinese wants to cheat.

What should I do if the product I ordered is deleted, along with the seller’s store?

This sometimes happens, sellers are not particularly honest and spoil their ratings by trying to deceive or somehow cheat. Aliexpress punishes such sellers harshly - by banning the store. And you, as a buyer, don’t have to worry, the money will come to your card automatically.

The most important thing you should know is that Aliexpress is an interesting store where you will find a lot of wonderful products, if you yourself are careful about choosing the seller.

Ask your questions in the comments. I wish you good luck!

One of the most common questions new buyers ask on the Aliexpress website is “What is the processing time?” This article takes a closer look at the process behind this phrase, as well as how to extend this time.

What is “order processing” and why is it needed?

As soon as you have added an item to your cart and paid for it, a counter appears in your personal account. The allotted time is given to the seller so that he has time to collect and send your goods to you. After the selling party has done everything necessary, all shipping information will appear in your personal account. This is the track code for and a link to the carrier’s website where you can check the location of your purchase.

The time interval is set by the seller himself. You can see it in advance, even before. In the product description category, in small, pale font, it is indicated how long the store will ship the order.

Deadlines may not always coincide. So, for example, some items from the same store are sent within 24 hours, while others may “hang” for a week. In this case, you should not grumble at the seller. It all depends on how busy he is at the moment. On normal days, orders are processed much faster than on holidays.

But it also happens that the seller clearly does not meet the allotted deadlines. What then? Then you need to make a decision.

What to do if the seller does not have time to send the item

In this case, it is not necessary to monitor the timer. The only thing that can happen is if you forget about it, the deal will close automatically and you will get your money back. But again, if the seller is good, with a high rating, then it is likely that he simply has a backlog in his warehouse, so he cannot meet the specified deadlines.

You can independently extend the order processing time, without the knowledge of the seller. This will give the store more time to ship the goods. To do this, go to “My AliExpress” and click on the “My Orders” tab.

In the window that opens, opposite the product whose timer is coming to an end, click the “Extend processing time” button.

The system will then ask you to enter the period for which you want to extend the order processing. After this, the timer will be updated, increasing by the time you specified. If necessary, deadlines can be rescheduled several times.

If shipping takes too long, you can cancel your order. To do this, click the “Cancel order” button and indicate the reason why the decision was made. State it as is. The seller does not send the ordered item for a long time.

Don't forget that you can always contact the seller to find out the reason for the delay. To do this, in your personal account in the “header” of the order, click “Message to seller”.

A window will open in which you should write a request, asking you to indicate the reason why the item has not yet been sent.

Situations where the seller does not have enough time to ship are rare. But if this happened to you, now you know what to do.

For any questions related to working on Aliexpress, you can contact technical support. Fortunately, it works perfectly. There is a Russian chat where friendly and sociable consultants will inform you on issues of interest. You can get to the operator from the main page of the site. Go to the “Help” tab and click on the “Help Center” button.

In the window that opens, there will be an online chat banner on the right side.

Tech operating hours support from 07:00 to 23:00 Moscow time.

Aliexpress website developers are constantly working to improve the site, so the site interface is constantly changing. Unfortunately, in the opinion of buyers, not all changes are positive. Some moments are completely confusing.

For example, on the Aliexpress 2017 website you will not be able to find a very important parameter in the product card - order processing time (shipping time). Although he was present before. Naturally, at this time, many buyers paid attention when choosing a product. If the seller processes the order for more than one week, then this significantly affects how quickly the package will arrive to you. The wait for an order turns out to be much longer, with the same delivery guarantees. Since the delivery deadline is calculated not from the moment of payment for the order, but from the moment the goods are sent.

Was:

Became:

What should we do now? How to find out the speed of sending goods?

In the “Burning Items” section, the “Order Processing Time” parameter is indicated in the “Delivery and Payment” tab.

In all other cases, to find out when the goods will be shipped, you need to do the following:

1) Read reviews first. In them, buyers often report how quickly the seller sent them the goods. If there are few reviews about a product, then read all reviews about this seller. Reviews can give an approximate idea of the speed of order dispatch.

2) Before paying for the order, write to the seller. Ask him if he has the product with the required parameters in stock and how quickly he will process your order. A decent seller will be happy to answer such questions. And if there is no answer, then it is better not to contact such a seller.

3) See how many points are in the detailed seller rating. If the delivery speed is less than 4 points, then most likely the seller does not send the order for a very long time. If buyers' assessment of delivery speed is high, then most likely the seller sends packages very quickly.

After you have paid for the order and the payment has been successfully verified, the order status changes to “Order Processing”, which on average takes up to 7-10 days. During this period of time, the seller must process, pack and send the parcel to the buyer.

What is order processing?
Do not confuse the concepts of order protection time and order processing time. Order protection time is the time in which you must receive your parcel and, if something happens, have time to open a dispute.

Order processing time is the time given to the seller to ship the order after payment.

What to do if the processing time is running out?

There are three options:

Try requesting a cancellation
Wait until the time runs out and the order closes automatically
Extend processing time

Cancellation request. Let's first deal with first option. How to actually request a cancellation? To do this, you need to go to, select the desired order and open it by clicking on the more details button.

Below the time you will see a “Request Order Cancellation” button.

Remember: the seller is not obliged to confirm the cancellation of the order! This is his choice and nothing can be done about it. Because there are situations. when the seller left to send the goods, and at that time you requested a cancellation and of course he noticed it, when the parcel was already in the mail waiting to be sent to you. Or, for example, the seller sent the item a long time ago, but due to workload he forgot to mark it as shipped.

After this, you are asked to select the reason for cancellation, after selecting it, simply click on send.

Once the seller confirms the cancellation, the order will change to “Closed” status and the money will be returned within 15 business days.

End of time. Actually, in our second method everything is simple. Here you just have to wait until the seller sends your order, because it happens when the seller sends it at the last minutes. Or when the order is automatically closed because the processing time has run out. Again, then the order will move to the “Closed” status and the money will be refunded within 15 working days.

Extension of processing. To do this, under the time there is a button to extend the processing time. You will only need to indicate the desired extension time.

But still, if the seller does not send the goods for a long time, then I do not advise you to immediately extend the time, but first write to the seller. As a rule, if the seller delays sending it for a long time, then either he will not send it, or he forgot to mark it.

2016-12-21

The goods ordered and paid for by the buyer on Aliexpress enter the processing stage. The corresponding order status will indicate this. But here, many buyers have questions about how long it takes to process an order on Aliexpress, what order processing actually is, and what to do if the processing time has come to an end.

After the seller verifies payment for the goods, a time interval begins, on average ranging from 3 to 10 days. During this period of time, the merchant must pack the parcel, send it to the customer and notify about the shipment on the website itself. This is what the order processing time for Aliexpress is.

But this period is set by the Chinese merchant himself, so the processing time can be much longer. Shipping time can be:

fast - some merchants do not delay the dispatch of goods and act within 2-3 days;
average – usually ranges from 5 to 15 days;
long - usually from 15 to 30 days; buyers order goods from such merchants if it is much cheaper than others, or other suppliers do not sell such an item at all.

This is how long it can take to process an order on Aliexpress. And you can find out how long it will take the seller to process the order directly on the product page - it indicates how long it will take for the parcel to be sent to the addressee.

Moreover, the time for sending the parcel is in working days - from Monday to Friday, and holidays are not taken into account. For example, the processing time increases if an order for a product on the website is made when the Chinese are celebrating New Year.

It takes a long time to process an order: what should I do?

Parcels from Aliexpress often have to wait at least 2-4 weeks. The situation is worsened by the fact that the seller takes a long time to process the order and does not send the parcel. Why does it take a long time to process an order on Aliexpress? This happens because the supplier himself determines the time he needs to collect the order and send it to the recipient. And, as a rule, respectable suppliers act within the allotted time for order processing.

If the buyer did not pay attention to the deadline for sending the order, which is quite long, then you can do this:

Write to the seller and ask to expedite the shipment of the parcel. The seller will answer whether he can do this or not, and also state the reasons for the delay of the goods.
Request order cancellation. In this case, the supplier will either fuss and send the package as soon as possible, or accept the cancellation of the order. But there are merchants who use a trick - they inform the buyer that the goods have already been sent. In this case, you need to request the tracking number of the parcel from the supplier.

To avoid an unpleasant situation, it is important to pay attention to the deadline for sending your order. If you want the package to reach you faster, then choose products from trusted sellers who guarantee delivery within 3-5 days.

The order processing time has expired: what will happen?

When the supplier is late with sending the parcel, that is, the order processing time on Aliexpress expires, then there is no need to worry - the order will be automatically canceled, and the buyer will receive back all the money paid for the product.

This will happen within 3-5 days, but sometimes the refund takes up to 15 days. But in any case, the customer will receive all his money. The refund takes place to the place where the payment for the goods was made - to a bank card, e-wallet.

Is it possible to extend the processing time and why?

If the order processing time for Aliexpress has expired, the order is cancelled. But until this period expires, it can be extended, and this does not require a response from the supplier. You just need to click the “Extend processing time” button in your personal account.

The buyer may need to extend this period if he really needs the ordered product. At the same time, the customer is ready to wait a long time for the parcel to be sent. Also, the merchant himself may ask to extend the time for sending the parcel, indicating the reasons for the delay. There is nothing wrong with extending the order processing time - the buyer will just have to wait longer for the ordered product.

Canceling an order while it is being processed

The buyer has the right to refuse the order while it is being processed by the seller. To do this, go to “My Orders” and click “Cancel Order”.

In the window that opens, indicate the reason for the refusal and confirm the action. To speed up the return of money paid for goods, you need to indicate as compelling a reason as possible. Therefore, you should not write that the merchant does not send the order for too long - it is better to write that the style or size of the product was chosen incorrectly.

After specifying the reason, you need to decide whether the customer wants to file a complaint against the seller. If the refusal of the order occurs on personal initiative, then it is better to answer no. If the customer could not bear it, could not wait for the parcel to be sent due to the fault of the supplier and cannot get his money back for a long time, then you can open a dispute.

Timers on Aliexpress - why are they needed?

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