15.12.2016
How to restore a 1C license with software protection after changing computer settings, updating/reinstalling Windows, updating the 1C platform or failures.
The software licensing system for software products of the 1C:Enterprise 8 system provides protection against unauthorized use of 1C programs using electronic licenses without the use of physical USB keys such as HASP.
In this article, we consider only the most common option for restoring client licenses of 1C PROF programs on a computer running Windows OS, with a file database without using virtualization technologies.
The process of reinstalling basic versions of 1C has its significant differences and is covered in a separate article
For the process of restoring a 1C license for Linux, MacOS, a license for a 1C server, etc., see the documentation for software products or on the ITS website,
When activating a software license using a PIN code, it is “linked” to the parameters of the system unit of the computer on which activation occurs. The license is a file with the lic extension that encrypts information about the motherboard, processors, amount of RAM, HDD/SSD, network adapters, network name, version and installation date of Windows, and much more. Read more in the article To which computer parameters is the “1C:Enterprise 8” software license “linked”
Each time you start, the 1C protection system checks the current computer data with the parameters that were written to the license file.
Thus, if at least one of the key parameters of the computer is changed, the license “flies” and as a result we see the message “License not found”.
To restore functionality, the user must obtain a new software license using a backup PIN code.
In this window, you can choose one of two options: “Get a license” and “Upload a response file.” Select "Get a license".
The “Kit Registration” window will appear, in which you must indicate the registration number of the 1C kit and the PIN code with which the current license was activated.
We recommend marking PIN codes that have previously been used or cancelled. If your organization uses several computers, we also recommend marking the name of the computer on which each PIN code was activated.
If you do not know which PIN code was used to activate the current license, then write a request to the licensing center by e-mail [email protected] indicating the registration number and contact details of the organization. In response, you should receive a letter indicating the PIN codes and the computers on which they were activated.
The next window will ask you to choose one of two options: “First run” or “Recovery”.
If you are sure that the computer settings have not changed, then indicate “I am sure that the key computer parameters have not changed”, the protection system will try to obtain a software license with the same computer parameters.
If the previous option does not help or if the computer settings have changed, then you need to remove this flag. A second field will appear for entering a new PIN code.
We remind you that for PRO versions there are no restrictions on the number of activations.
If you have run out of activation pin codes or you don’t know which pin code from your kit remains unused, then write a request to the licensing center [email protected] indicating the registration number and contact details of the organization. In response, you should receive a letter with a new PIN code (if all have already been used) or they will tell you which PIN codes from your set remain unused.
How to write a request for an additional backup PIN code to activate a 1C:Enterprise software license if all the PIN codes included in the package have been used up
Next, the organization data verification window will open.
If the computer has not changed, then all fields can be filled in automatically and you will not need to enter anything manually.
If the form remains empty, then you will need to enter the organization’s data manually. Please note that you must provide the data exactly as you specified during initial activation, accurate to the decimal point.
If you saved data during initial activation, you can search for it on your computer in the licdata.txt file.
If the program reports that the organization’s data was entered incorrectly and cannot be found, then write a request to the licensing center [email protected] indicating the registration number and contact details of the organization. In response, you should receive a letter indicating the organization data that you specified during the initial activation of the software product.
If all the initial data was entered correctly, the computer is connected to the Internet and you did not disable the automatic receipt of a license at the previous step in the “Kit Registration” window, then the system automatically generates a request to the 1C licensing center and proceeds to the final step - obtaining a license.
When you have completed obtaining your license, click the button Ready. The resulting license is written to your computer as a new file with the extension lic.
Our recommendations
In new versions of the 1C:Enterprise 8.3 platform (starting from versions 8.3.12.1790, 8.3.13.1644 and 8.3.14.1565), an additional method has been implemented to link software licenses to a HASP hardware protection key. This binding option allows you to save previously obtained software licenses when changing computer settings.
Congratulations, you have restored your 1C software license and can use the program again!
Obtaining a license manually
If automatic receipt of a license has been disabled, then a window will open with a choice of how to obtain a license:
- Automatically
- On electronic media (via file)
- By phone
If your computer is connected to the Internet, we recommend selecting the “Automatic” option.
The option “On an electronic medium (via a file)” makes sense if this computer does not have the Internet, but it is on another, in this case the 1C program will generate a request file (in txt format), which you can save to any medium and send it via email to the 1C licensing center from another computer, receive the response file, transfer the response file (in lic format) in the reverse order and select it by clicking the "Download" button.
The “By phone” option is needed if the organization does not have the Internet. Please note that over the phone the operator of the 1C licensing center will need to provide 48 digits of the request code, in response the operator will dictate to you a set of 120 digits.
Please note that license restoration can only be done in the same way as the license was obtained during initial activation, i.e. If you activated your license over the phone for the first time, automatic restoration via the Internet will not work and will need to be done over the phone as well.
Special cases
If you are sure that you are entering the organization data correctly, but the program still reports that the organization data was entered incorrectly, then perhaps the reason is that the field was previously A country was text and upon initial activation instead Russian Federation could indicate Russia or RF. In this case, in the field A country select from the available list <Другая страна...>
, and in the text field below that opens for editing, manually enter Russia.
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Tags: how to transfer a 1c program to another computer, how to transfer a 1c database to another computer, how to transfer a 1c license to another computer
Restoring a software license.
There are situations when a computer on which a registered software license stops working, or the operating system is reinstalled. As a result, it is necessary to restore 1C software license.
So platform "1C Enterprise" installed on a new computer, or on a computer where the operating system has been reinstalled. How to do this is described. Let's launch 1C, the system starts begging for a license, click the “Get a license” link:
Open the PIN code set document and look for PIN code 1C, registered on a computer with a reinstalled system. Enter and click “Next”
If all backup PIN codes have been used up, you can request an additional backup PIN code from the licensing center by sending a letter to: [email protected]. The letter must indicate the name of the organization, INN, delivery registration number, as well as the reason why it is necessary to send an additional PIN code.
Important!!! Be sure to note changes in the kit PIN codes 1C.
If for some reason your registration data is lost, you can request it from the licensing center by sending a letter to: [email protected]. The letter must indicate the name of the organization, Taxpayer Identification Number, delivery registration number, as well as the reason why registration data must be sent.
If the entered data matches, the system will inform you that the license was successfully obtained.
Reviews (47) ()
Our PIN code has 16 digits instead of 15. What should we do?
You need to write to support [email protected]. In the letter, indicate the name of the organization, INN, Registration number of the 1C software product, and also indicate the reason, for example, “we have lost our registration data, please provide it to us.” You will be answered within a few hours.
Elena replied:
December 21st, 2015 at 04:28 pm
How long will it take for the support service to restore my registration data?
schastliviy replied:
January 14th, 2016 at 15:37
Good afternoon, from 1 hour to 24 hours
Praetorian replied:
September 19th, 2017 at 10:32 am
No need to fill. I've been waiting for more than a day. Last time it was one and a half times.
My PIN code is 16 digits, but there are only 15 cells in the input window, one digit is not entered and therefore they ask for the PIN code again. to restore your license. Where can I find the answer?
Gulnur
03 Feb 2016 at 11:42
When installing the basic version, to enter the 16-digit PIN code I did this:
First you need to install the 1C Enterprise platform in the usual way. There will be no tricks there, just click “Next” several times. We set the configuration in the same way. The platform distribution and configurations are located on the installation disk. When installing the configuration, write down the path where it was installed, it will be needed later.
After installing 1c Enterprise launches, when starting, click the “Settings” button.
In the resulting window, click the “plus” button in the directories and templates section (section “Catalogs of configuration and update templates”, immediately below +)
In the overview window, select the directory with the installed configuration. We return to the settings window and uncheck the “use hardware key” checkbox.
We return to the main launch window and click the “Add” button. Select the item “Create an information base”. Select the item “create a database from a template” and select our template. Enter the name of our database. When you launch 1C for the first time, Enterprise will inform you of your desire to obtain a license from the 1C licensing server. The PC must have Internet access. If the server responds, you can enter the 16-character code and activate the platform.
Now everything is ready, you can start working with the program.
Hello! and if a private person sends a letter, what information should be filled in?
Good dear colleagues.
The thing is that when I upgrade Windows 7 to 10, when I start 1C, a window appears where it says that the license was not detected.
Due to the fact that I am not the first employee of this company, I do not have a login and pin code.
could you tell me what to do?
I did a 1C restoration in connection with updating Windows from 8 to 10, and used a backup PIN code for this. everything went well, BUT! 1 C never loads, but instead the “Licensing Management” window crashes and the messages say “there is no connection to the licensing server”
Andrey replied:
July 10th, 2017 at 08:42
Good afternoon. Installed 1C on another computer. Last PIN code left. I entered everything, data, etc. It says that the license has been received. At this moment, the accountant opened 1C on the old computer. After the reboot it asks to get a license again. And on one computer and on the other. The essence is probably that on the new one I activated a new Pin, at that moment on the old one they opened 1c under the old Pin. Now when you enter this PIN code, it says that it is already activated. What should I do? Tell me, I've run out of PIN codes.
and here’s what he writes……..
1C:Enterprise 8. Catering
The requested key was not found on the MSI server
Error code = 10034 (URL = *LOCAL)
Good afternoon.
There are 1C and software licenses for it. I want to migrate to a virtual environment, but I don’t know how 1C will behave. since the virtual environment can be updated + virtual hardware + hosts on which this VM will be located, will activation constantly fail in this case?
This is not the first time I’ve automatically updated the basic 2.0 through the configurator (check the box to search for updates on the website), everything goes fine. Today, after the update, when starting the Enterprise/configurator, it asks for a license and only allows you to enter the PIN code from the professional version. What to do?
And if the PIN code is lost, is it possible to restore the license?
schastliviy replied:
July 19th, 2016 at 11:09 am
Good afternoon, yes it is possible. But you need to know the registration number of the main delivery. Write to [email protected], delivery registration number, name of organization, TIN, description of the problem.
Tatyana replied:
December 2nd, 2016 at 10:29 am
Hello! Please tell me, in the accounting department there are 2 workstations, on the first the 1C program: Accounting of a government agency 8 is launched using a USB key, on the second it was launched over the network. Yesterday, when launched on the second computer, the program began to require a license, on the first, where the USB key everything works fine. How can we fix the situation?
And today I will describe some errors associated with 1C protection and ways to solve them.
Message "No license was found to use the program" similar to what was issued before “Program protection key not found!”. Since 1C:Enterprise does not provide details about the error, this message may hide one of the following problems.
If we have a software license, then we need to obtain a software license from the licensing center, I will describe step by step.
Activation of 1C software licenses
1. When starting, we get on the screen “No license was found to use the program!”, Click “YES”
2. Select on which computer the license should be installed: “On this computer” or “On the 1C:Enterprise server computer”
3. Select “Initial acquisition of a license” or “Updating licenses” or “Re-obtaining licenses”
4. Next, select who should have access to the license, probably better “All users of this computer”
5. Method of obtaining licenses: “Automatically”, “On electronic media” or “Manually”
6. Fill in the registration data and save it to a file
7. The resulting license file must be moved to C:\Users\Administrator\AppData\Local\1C\1Cv82\conf\2*.lic or
C:\Users\All Users\1C\1Cv82\conf\2*.lic
It will also work if the license is placed in
C:\Program Files (x86)\1cv82\conf
If we have a hardware license, then there may be one of the following problems:
Key not found. One of the most common mistakes. This error occurs
if you don't have a key or try to use a key from another product. For network keys, the error occurs if the Hasp License Manager is not running on the machine or a non-network key is installed; there may also be no network.
The number of licenses has been exceeded. This error occurs if the number of active users (sessions) exceeds the specified number of licenses in the key. Also, when working on a network with 2 license managers (Hasp License Manager) with the same names and keys of the same series and 1C, the application finds first the key with which the maximum number of connections has already been established, which leads to an error.
The key does not contain a license. Occurs when two keys of the same series are installed on the computer, 1C will use one of them. When two 1C license managers work on a network, the application may be the first to find a key that does not contain the required license.
Terminal Service detected. The local security key is not visible in the terminal session. This can be avoided if you start a terminal session with the Admin key.
How to correctly install hardware security keys
When using more than one key, you must specify the name of the license manager for server in the nhsrv.ini file:
NHS_SERVERNAMES = SERVER1
The server name must consist of Latin letters and numbers and be no more than 7 characters long.
File nhsrv.ini is located in the same directory as the license manager, and if the license manager is installed as a service, then in the Windows\System32 directory. In the nhsrv.ini file, you can also specify the IP addresses of individual users whom we want to prohibit from connecting to the license manager.
On client machines the file nethasp.ini must be edited by specifying the IP addresses and names of license managers:
NH_TCPIP = Enabled
NH_SERVER_ADDR = 192.168.0.100, 192.168.0.101
NH_SERVER_NAME =server1, server2
Good luck to everyone!
Please leave your comments, your opinion is important to me.
P.S. Cool! Equalizer girl
When launching the 1C Accounting program, the operator may encounter the message “License not found. The program protection key or the obtained software license was not found." The occurrence of this problem may be associated with a change in the system configuration, as a result of which 1C recognized the system as qualitatively new, or with incorrect settings of 1C itself (in particular, the network settings of the nethasp.ini configuration file). In this material, I will analyze in detail the reasons for this error, and also explain how to fix it.
Causes of dysfunction
The “License not found” error usually occurs in a situation where the 1C program did not find a license file (usually with the .lic extension) on the local PC (or server), which makes it possible to fully launch the specified system.
This situation may arise due to the following factors:
How to fix “License not found” in 1C
Let's look at ways to get rid of the error “License not found. The program protection key or the received software license was not detected" on 1C user systems:
- Before starting the program, disable your firewall;
- Install “Alladin monitor” into the system. This product shows the use of licenses in the network version of the program. Use it to verify that your system has an installed license;
- When using a hardware license, in the infobase window, click on “Settings” and check the box next to the “Use hardware license” option if there is no such checkbox there;
- Edit the Nethasp.ini file, which is located at the following path:
Open this file and write down the IP addresses of client PCs and the names of license managers. To do this, in the specialized section, indicate:
Then in the section, specify the IP address of the license manager server (should look like NH_SERVER_ADDR = required IP), and the name of the license managers (NH_SERVER_NAME = manager name).
The name of the manager is preliminarily indicated in the section in the form NHS_SERVERNAMES = name 1, name 2, and so on.
- Activate your existing license. If you receive a message about the absence of a detected license, click on “Yes” and indicate the path to install the license (local PC or server).
- Then we select the option of obtaining a license initially, re-obtaining it, or updating it. We set the visibility of the license to “All computer users”, select the method of obtaining it - manual, automatic, on a digital medium. We fill out the registration form, after which we save the data in a file that we place in the directory:
