Vertu is a brand that offers customers unique mobile phones that, in turn, require the same service. When Vertu does not work, contact a specialized service center to determine the malfunction and qualified assistance to eliminate it. This is exactly what our center GSMMoscow is. Range of our services the widest, the specialization of the craftsmen is the highest, the technical equipment is the most modern and optimal, designed specifically for repairing mobile phones of this elite brand.
All of the above factors contribute to the fact that the repair of Vertu in our service is as fast as possible, and at the same time of high quality. But apart from the already mentioned components of a successful repair, Vertu diagnostics play an important role. It is this stage of the repair process that we propose to discuss in more detail, since it is extremely important. After all, everyone knows that even the most reliable mechanisms can malfunction over time. Of course, in the case of Werthu, this will not happen soon. But ... The operating conditions of mobile phones are often far from those recommended by the manufacturer, which in most cases provokes certain problems. If we simply cannot prevent trouble, then everyone can play it safe.
The idea that something is wrong in the operation of the mechanism sooner or later arises among most users. But, unfortunately, we are not used to reacting to the first alarm bells, but in vain ... And still not everyone knows how to diagnose Vertu. Although everyone does not need to know. After all, there are professionals who should be trusted in this matter. Have you been using your mobile phone for a long time? Are you not sure about his ideal "well-being"? Then come - our masters, having diagnosed your means of communication, will give an opinion, indicating all its weak points, or confirming the absence of defects in its internal structure, not damage and reliability of its outer shell. It takes a little time for this, and the benefits are obvious. In the early stages, it is much easier to deal with emerging breakages.
There is one more important argument confirming the importance, one might even say the need for diagnostics. Now let's explain what we are talking about. Sometimes you can hear complaints from owners that Vertu does not work for them (completely or refuses to perform some of its functions) or Vertu does not turn on (in general or periodically after turning it off, it does not turn on the first time). Agree, the situation is extremely unpleasant, and most importantly, often the owner cannot even guess why his previously faithful and reliable assistant behaves this way. Believe me, there can be many reasons, more than once the employees of our center have found new foundations for the occurrence of the same breakdown. And what of this, you ask ... We answer, in order not to guess for a long time, you just need to diagnose a failed mobile phone. Everything will fall into place, and most importantly, it will become clear how to proceed. Fixing a Vertu after the end of the diagnostic phase is an easy task for our employees.
It is appropriate to immediately pay attention to the moment when the Vertu turns off. This always happens at the wrong time: when there is an important conversation, you need to call or just too often the owner finds his mobile in the off state ... To figure out why this happens, a specialist should contact the GSMMoscow service center, we will help!
Examples of the relevance and even the need for diagnosis can be cited in the thousands. We will not do this, but we will consider a few. Here is one of them: does not see the Vertu SIM card. What can be faulty, everyone can answer: either the SIM card itself, or the receiver of the SIM card, or a conflict between the hardware and software (software failure, in other words). There are many options, but which one is true? Only a specialist who has the ability to use diagnostic equipment can determine. Yes, the easiest way, if you can't see Sim Vertu, is to change your SIM card. But it doesn't always work. And to establish the real state of the SIM receiver, it is not enough to carry out a superficial examination. It is not even worth talking about software failures; it is not an easy task to make such a "diagnosis", and even more so to correctly "cure" it. It is not easy for an ordinary citizen, but for our masters it is quite feasible.
Similar difficulties in determining the culprit, malfunctions occur when Vertu does not see the flash card. It is only difficult for someone who does not have the appropriate knowledge and is unable to use special equipment. As already noted, our repair company does not experience any difficulties, with which problem the client has not addressed.
Also controversial is the situation when the Vertu network does not catch. Naturally, this did not happen for no reason. Only a professional can only find the true reason, assumptions will not help here. If Vertu does not catch the network well, it is possible that the RF transmitter is damaged, the antenna contacts are broken, or the coaxial cable is out of order (all these are the consequences of mechanical damage). That is, the previous thought is again confirmed: when I stopped catching the Vertu network, diagnostics are needed.
The external attractiveness and representativeness of the communication means of this brand have already been noted and discussed, but their functionality is also able to please the owner. The bluetooth function is already considered standard for a solid mobile phone. Needless to say, the developers understand this. When the Vertu bluetooth does not work, there is already some discomfort when using a mobile phone, because they quickly get used to good things ... And the customer comes to the service with clear confidence in the need to order Bluetooth Vertu repair. It turns out that not everything is simple here either, because the bluetooth headset may be faulty or a defect in the phone itself.
As you can see, in the presence of any problem: from rather complex, global and multifaceted, like situations when Vertu does not turn on, to less catastrophic, but still undesirable (flash card cannot be read, bluetooth does not work) you can always count on our help. Sometimes you can hear a question from users: how to turn on Vertu? What is the answer here? If it does not turn on due to a serious problem or significant damage, then turning on will not happen until the moment when all defects are fixed. If the reason for not turning on is funny (the battery is discharged, for example), then you can “fix” your mobile phone yourself.
In addition to the ability to find a way out of the most difficult situations, our service has one more advantage. We suggest testing Vertu after repair. Thus, we are convinced of the correct interaction of the installed spare parts with the mechanism as a whole and we can be completely confident in the complete elimination of the breakdown. Testing is a voluntary procedure, but you should not refuse it.
So, whatever problem is observed in your Vertu, with the help of qualified repairmen you can get rid of it quickly and irrevocably. These are the people that make up the GSMMoscow team, you can rely on us in any case, even without any worries, entrust such an exclusive as Vert.
Asking yourself: where to make Vertu? Here's a hint: of course, with us! The best service, the best offers, one hundred percent guarantee of a successful repair, complete getting rid of the observed problem - all this is about our company. What else do you need when you need to make a Vertu, fix or restore it?
Apart from the fact that the Vertu manual gives all the necessary information about your phone, many questions arise during the operation of the device. We have compiled a list of the most frequently asked questions from our clients regarding the Vetru service and much more. If you still haven't found the answer you need below, call us and we, using our many years of experience, will be happy to advise you on any issue related to Vertu phones.
How to reject a call or mute the sound when an incoming call on the Vertu Constellation Ayxta clamshell without opening the lid?
Not all owners of the excellent folding Vertu Constellation Ayxta model know that the external screen on this phone, in addition to showing the time and notification icons, can mute the sound for an incoming call, or even reset it without opening the phone cover. It happens as follows. When a call arrives on Vertu Yakst's phone, on the external screen of the phone, in addition to the subscriber's number, two buttons appear, which are designed to mute or cancel the call, but they are inactive until you slide the lever on the right side of the device in the direction up. After that, the external screen is unlocked and the buttons begin to respond to pressing.
It is also worth adding that in addition to this, you can control the audio player on the external screen, if you decide to listen to music through your Vertu Ayxta.
What are the factory lock codes for Vertu phones?
Typically, Vertu phones do not have a default lock code. The user sets his own password when for the first time accesses one or another function of the phone, where this password is required. In this case, the code is entered twice for confirmation and remains on the phone until it is changed to another or the phone is reset.
Only the very first models Vertu Ascent and Vertu Constellation have a factory code: 12345, if it does not fit, then most likely it was changed by the owner of the phone.
How do I turn on the flashlight on my Vertu phone?
Starting with the Ascent Ti, Vertu phones have a camera, and with it a flash. Not everyone knows, but it can be used as a flashlight and sometimes this function helps out a lot.
To quickly turn on the flashlight, on Vertu Ascent Ti and Vertu Ascent X models, you can hold down the "*" key, re-holding the "asterisk" turns it off. On the Vertu Constellation Quest model, the flashlight is activated by pressing the space bar for a few seconds. On the Vertu Constellation Touch smartphone, a mechanical screen lock button on the side of the device is responsible for turning on the flashlight; it must be moved and held for a few seconds.
You can turn on the flashlight on Vertu smartphones under the control of the Android OS using special built-in or installed applications.
How do I transfer contacts from my Vertu phone?
When changing a phone, it is very important for its owner to transfer all information from the old device to the new one. The most important data in this case, of course, will be the contact records from the phone book. If you have a Vertu smartphone running Android OS, then all contacts can be copied through your google account by enabling synchronization of contacts in the settings in the old phone and enter the data of the same account in the new one.
But if you have a Vertu push-button phone or a smartphone running Symbian OS, things get a little more complicated. The easiest way to transfer numbers is to copy them to a SIM card and install it in a new phone, but often there are much more contacts than can fit on a SIM, so this method will not work.
Another way to transfer data from Vertu to Vertu is by using a Bluetooth connection. On one phone, simply turn on the Bluetooth transmitter and make the phone discoverable. On the other device, in the settings, select the item synchronization / backup and then transfer data from it or to it step by step.
What to do if a SIM card is stuck in my Vertu device?
Quite often, due to the design features of the Vertu Signature S, Constellation Touch, Constellation Quest and Constellation Classic models, a SIM card inserted into a phone with an adapter for micro or nano SIM gets stuck in them.
What to do if you can't extract SIM from Vertu phone? First of all, do not use excessive force if you feel that at some stage of extraction the card has caught inside the phone, this can damage the contacts inside the device and costly repairs. The best option would be to contact a service center to disassemble the device and "release" your SIM card. In our service, this can be done within 10-15 minutes and continue using your beloved Vertu with the original SIM adapter.
How can I check the number of hours spent (lifetimer) on my Vertu phone?
To check the time during which your phone was in talk mode, you need to enter the following code on the keyboard * # 92702689 #. The number of hours and minutes will be displayed in the last line of the menu that appears, where you can also find the date of manufacture of the phone's motherboard and its IMEI number. It is worth noting that if the given code does not work, most likely your Vertu phone is not original or you have a Vertu smartphone on Android, this verification method does not work for them.
How can I check IMEI number and software version on my Vertu phone?
You can find out the IMEI number of your Vertu phone by typing * # 06 # on the keyboard. It's fair to say that this team works on absolutely all mobile phones. The software version can be checked with the code * # 0000 #.
What should I do if my Vertu smartphone is frozen and does not respond to taps?
We are always ready to help you with the repair of your Vertu phone, but sometimes, knowing some tricks, you yourself will be able to cope with your frozen or not turning on Vertu smartphone.
The easiest way to reboot your Aster or Signature Touch, if it stops responding to pressing, hold down the shutdown and volume buttons simultaneously for 5-10 seconds, the smartphone will reboot.
If this method does not help or the phone does not turn on, then the reset button, which is located on the back of the smartphone, can help, you need to press it with a thin needle. On Vertu Aster and Signature Touch smartphones, the reset button is located in the center of the lower hole next to the flash. Important! After pressing reset, the smartphone will not turn on without connecting the charger.
How is Vertu phone repair carried out?
How do I use my phone?
For any Vert phone, instructions are included in the kit. A detailed Vertu user guide explains the technical characteristics of the phone and its functions. If it was not included in the kit or it was lost, then it can be downloaded from the link "instructions" on our website at the very bottom of this page
Do Vertu phones have a lifetime warranty?
No. All Vertu phones come with a 2-year manufacturer's warranty from the date of purchase.
What is a phone upgrade?
A phone upgrade is an update of an old phone version to a new one within the same model. Moreover, this possibility was provided by the manufacturer only for the Vertu Signature M and Ascent Classic models, i.e. for the very first 2 Vertu models. During the upgrade, almost all internal electronic components of the phone (display, transmitter, board) are replaced, the software is reinstalled. After that, additional functions appear on the phone, such as Bluetooth, the ability to send MMS messages, GPRS and the third GSM frequency band. Vertu Signature M also changes one external part: instead of a plastic antenna module with a retractable antenna, a ceramic one with a built-in antenna is installed
Is it possible to buy a fake Vertu through you?
No, we are not dealing with fakes. Our Vertu service repairs and sells only original products.
Can I use Nokia BL-4 battery in my Vertu Ascent phone?
The battery from Vertu Ascent looks like a BL-4 battery for Nokia phones, but according to Vertu's instructions, this is highly undesirable, they have different resistance, so using a BL-4 battery from Nokia in a Vertu Ascent phone will significantly reduce the phone's battery life. without recharging.
How is the warranty repair of Vertu phones carried out?
If you bought a Vertu phone in Russia, then the phone is accepted for warranty repair in Russian Vertu boutiques. The phone can only be accepted for warranty repair in official Vertu boutiques, regardless of the store where you bought your phone.
What to do if Vertu's phone is lost / stolen?
To do this, follow the Vertu instructions. In this case, you need to contact the Concierge service (a unique Vertu service available to all owners), they will note in their database that your phone has been lost or stolen.
Is it possible to Russify a Vertu phone bought outside of Russia?
In Russian Vertu boutiques, only phones purchased in our country are accepted for repair, including warranty repairs. Any phone can be repaired abroad, but Russification will cost about $ 1000 and will take about 2 months (only the menu is Russified, the keyboard remains Latin).
How do I know if I am indeed purchasing a certified item?
At the moment, among the services of Vertu there is still no such database as Nokia, with the help of which the serial number can be used to clarify not only the authenticity, but the entire history of the phone. However, all Vertu phones have a few inconspicuous details to help establish their authenticity:
- Vertu does not have a double standard for applying the alphabet on the keyboard, this is clearly written in the instructions for Vertu. If the phone is Russified, then on the keyboard it is the Russian alphabet with an auxiliary beginning of English. The technology of applying letters and numbers to the phone buttons is very complicated: microscopic holes are cut in the buttons with a laser. There are more than 575 such holes on the keyboard. After that, under a microscope, specialists inject resin into each hole. As a result, the buttons glow from the inside and therefore it is impossible to apply the Russian keyboard layout to the phone in an artisanal way.
- The certification marks under the battery must be stamped on the metal plate. If instead of engraving, you see a sticker, then this is a fake.
- The main difference is the Concierge service. If this service is set up, connected and working, then you have purchased an original Vertu phone.
Can I expand the memory on my Vertu Constellation?
Unfortunately, the memory of the Vertu Constellation phone is not large - the phone book for 1000 names, 100 SMS-messages, 220 diary entries, and it cannot be expanded.
Can I set an Mp3 ringtone on my Vertu Ascent phone?
Is it possible to update the firmware of my Vertu phone?
It was possible to update the firmware of Vertu smartphones "over the air" before the shutdown of all Vertu servers, which happened in 2017, now it is possible to update the software in our Nevsky 105 service salon.
What are the markings on original Vertu phones?
- Every Vertu phone has a serial number in the format A-123456 or 1-123456, where the first letter or number corresponds to a specific Vertu model range (for example, the letter “A” for Ascent Ti, the number “1” for Aster), and six numbers after - the serial number of a particular device.
- Next to the serial number, on the back of your Vertu phone, if it is made of precious metals, platinum or gold, a control sample according to the European marking standard is placed against the background of scales "750" (18-carat gold) or "950" (platinum) and the mark of the Swiss Assay Office - Head of St. Bernard.
Is supplied with phonesVertu manual?
Yes, every elite device comes with a detailed manual devoted to reviewing all its characteristics, containing tips for handling it and embedded content, and detailed diagrams. The manufacturer is interested in ensuring that customers can fully and easily appreciate all the benefits of this product.
If you have any situations in handling your phone that the Vertu manual does not provide, or if you have questions, or if Vertu's manual is lost, we recommend that you contact our Vertu service for qualified assistance.
This is the official instruction for Vertu Signature Touch in Russian, which is suitable for Android 4.4. In case you have updated your Vertu smartphone to a more "recent" version or "rolled back" to an earlier version, then you should try other detailed operating instructions, which will be presented below. We also suggest that you familiarize yourself with the quick user guide in question - answer format.
Vertu official site?
You have come to the point, because all the information from the official Vertu website is collected here, as well as a lot of other useful content.
Settings-\u003e About phone :: Android version (a few clicks on the item will launch "Easter egg") ["Out of the box" version of Android OS - 4.4].
We continue to configure the smartphone
How to update drivers on Vertu
You need to go to "Settings -\u003e About phone -\u003e Kernel version"
How to enable Russian keyboard layout
Go to the arzdel "Settings-\u003e Language and input-\u003e Select language"
How to connect 4g or switch to 2G, 3G
"Settings-\u003e More-\u003e Mobile network-\u003e Data transmission"
What to do if you've turned on kid mode and forgot your password
Go to "Settings-\u003e Language and keyboard-\u003e section (keyboard and input methods) -\u003e put a tick in front of" google voice input "
.png)
Settings-\u003e Display :: Auto-rotate screen (uncheck)
How to set an alarm ringtone?
.png)
Settings-\u003e Display-\u003e Brightness-\u003e Right (increase); left (decrease); AUTO (automatic adjustment).
.jpg)
Settings-\u003e Battery-\u003e Power saving (check the box)
Enable display of battery charge status in percent
Settings-\u003e Battery-\u003e Battery Charge
How to transfer phone numbers from SIM-card to phone memory? Importing numbers from a SIM card
- Go to the "Contacts" application
- Click on the "Options" button -\u003e select "Import / Export"
- Select where you want to import contacts -\u003e "Import from SIM-card"
How do I add a contact to the blacklist or block a phone number?
How to set up the Internet if the Internet does not work (for example, MTS, Beeline, Tele2, Life)
- You can contact the operator
- Or read the instructions for
How to set a ringtone to a subscriber so that each number has its own melody
Go to the "Contacts" application -\u003e Select the desired contact -\u003e click on it -\u003e open the menu (3 vertical dots) -\u003e Set ringtone
How do I disable or enable vibration feedback on the keys?
Go to Settings-\u003e Language & input -\u003e Android keyboard or Google keyboard -\u003e Vibrate keys (uncheck or uncheck)
How do I set a ringtone for an SMS message or change notification sounds?
Read the instructions for
How do I know which processor is on the Signature Touch?
You need to look at the characteristics of the Signature Touch (above is the link). We know that in this modification of the device the chipset is Qualcomm Snapdragon 801, 2300 MHz.
.png)
Settings-\u003e For Developers-\u003e USB Debugging
If there is no "For Developers" item?
Follow the steps from the instructions
.png)
Settings-\u003e Data transfer-\u003e Mobile traffic.
Settings-\u003e More-\u003e Mobile network-\u003e 3G / 4G services (if the operator does not support, select only 2G)
How do I change or add the keyboard input language?
Settings-\u003e Language and input-\u003e Android keyboard-\u003e settings icon-\u003e Input languages \u200b\u200b(puts a checkmark in front of the necessary ones)
The uniqueness of each Vertu model has become the talk of the town. However, in spite of the strength and reliability of the phone of this company, malfunctions associated with falling and "flooding" of devices occur no less often than with other brands of mobile devices. So if your Vertu phone does not turn on, then, as a rule, the reason lies in improper use.
Repairing Vertu is fundamentally different from repairing other mobile phones. Vertu is an expensive phone, so there is no point in saving money and trying to carry out procedures to restore the device yourself. Therefore, if any problems arise (the phone does not work, does not charge, does not catch the network, the display does not work, etc.), it is better to immediately contact the service center masters. Qualified specialists will carry out high-quality diagnostics and find out the cause of the malfunction in the shortest possible time. By the way, we are undertaking the restoration of the entire Vertu lineup: Constellation Rococo, Constellation Quest, Ascent X, Signature S, Ascent Ti.
If your Vertu phone does not turn on, there are many possible reasons. First, the battery is faulty. Dropping or hitting a hard surface can damage the battery. If prolonged charging did not give the desired result, then the problem lies in it. The workshop specialists can easily replace the non-working component.
Secondly, due to mechanical damage, individual microcircuits can be deformed, the power button can fail, which leads to the inoperability of the phone. In this case, replacement of components is also required. It is worth noting that the components for a Vertu phone are quite expensive, so our craftsmen always try to make a quality repair of a non-working part.
Thirdly, moisture penetration into the apparatus. Liquid contact with the inside of the phone can cause unpredictable results. Corrosion and oxidation of contacts inevitably leads to problems in the operation of the device. Our employees will dry and clean your phone. They will eliminate all damage caused by moisture and restore the functionality of all functions of the mobile device.
Fourth, the Vertu phone will not turn on as a result of a software failure. Our highly skilled craftsmen will update the firmware and bring the non-working device back to life. "Smart Center" is not afraid to undertake the repair of such an exclusive phone, because the qualifications and professionalism of our masters, as well as the availability of specialized equipment, provide an opportunity to carry out any restoration in the shortest possible time and only at the highest level.
How satisfied are you with your device?
Your mark:
Average mark: 3.6
Vertu phone does not turn onNovel, Vertu Ti android
Hello, my vertu Ti android does not turn on or charge! I left it on at home, there were a lot of notifications on the phone and the notification light was blinking all day! After it turned off and does not turn on and does not charge.
What do you think could be the problem?
Good day!
The problem may be a software failure, the cost of repair is from 1000 rubles, the diagnostics are free.
Novel, Vertu quest
Good afternoon, when you turn on the phone, the inscription appears the phone does not authorize on its own, contact the supplier and does not feel charging, what could be the problem?
Good day!
The reason may be a software failure, also faults in the power circuit, and others. The cost of repair is from 1000 rubles, diagnostics are free.
Dmitriy, Vertu Signature Touch
The phone worked flawlessly and just turned off. Does not react to charging. Firmware and android version is old, not updated after factory reset.
Good day!
A software failure is possible, there is also a possibility of malfunctions in the internal memory, the cost of repair is from 1000 rubles, diagnostics are free.
Maxim, Sony Xperia ZR
Hello.
fell, cracked the screen, sensor does not work
A little about the manufacturers... Vertu brand created by Nokia. Vertu is an elite class phone, the body of which is made of wood, white and yellow gold, platinum, and decorated with precious stones. This brand was created for people of sufficiently high material well-being.
By the way, the very word Vertu from French means "courageous" and from English as "ascent" that even the name emphasizes the success of the owner. These phones are manufactured in the UK, where Vertu is bought by Ukrainian and Russian intermediaries. Signature and Ascent phones are of particular value, design and quality. These phones are made up of over 900 tested parts.
You can distinguish these phones from others by the capital V on the top of the phone and V-shaped outlines on the display and buttons. If the owner wants to contact the worldwide help desk, the phone has a special call button for the Vertu Consierge operator.
On this phone, you can answer a number of questions about medical treatment, foreign tours and which countries are the best to go to relax, which beauty salons to put yourself in order, as well as about entertainment and events dedicated to sports, art, where you can eat delicious food and etc. Apart from this, you can also call an ambulance using this button or the wizard.
The most typical models for this brand are Vertu Ti, Vertu Constellations Precious, Vertu Ascent X and others.
OverviewVertuSignatureII... For example, this article will look at the Vertu Signature II in general terms.
Design. The button on the left is the volume control, the button on the right is a call to the concierge to turn the phone on and off - the button is on the top, like in many simple Nokia models. Also on the right is a connector for a USB cable.
At the back there is a lever for removing the cover in the area of \u200b\u200bthe battery, and under it is the name of the craftsman who assembled this model.
Screenrectangular, but outlined by contours in the form of V. When turned on, you can see that the colors are not bright, but calm. The backlight also has a moderate light, turns on and off smoothly. The glass is not scratched.
Sound. A Yamaha sound processor is used. The sound is not so loud, but rich.
Control.Standard. It has functions to simplify control when several processes are performed with the navigation button or near others, which is quite convenient to use.
Keyboard. The buttons are V-shaped, which is inconvenient for typing messages, but probably a person with income calls more often than writes. Therefore, most likely, this is not necessary.
Functions... For a phone, image is more important than functions. Although the phone has a standard set: a 4 GB memory card, support for 3G format, Bluetooth, a good player, with music synchronization by genre and other settings.
Equipment... Packaging of a stylish and strictly design. There is a CD with software, a napkin for the screen. Two batteries and a charger. But there is no case and headset.
On the whole, the phone justifies its price in terms of design, image and a number of other characteristics.
