Finding causes and fixing the error “Microsoft Word has stopped working. Why the Word does not work on the computer: causes and their elimination The office does not turn on

Problems launching an Office 2013 application

Similar problems can be caused by using earlier versions of add-ons. You may also receive this error message when you try to run one of the Office 2013 applications: Excel, Word, Outlook, PowerPoint, Publisher, or Visio.

Microsoft Excel has stopped working.
Microsoft Word has stopped working.
Microsoft Outlook has stopped working.
Microsoft PowerPoint has stopped working.
Microsoft Publisher has stopped working.
Microsoft Visio has stopped working.

To determine if one of the add-ons is causing the problem, start the application in safe mode. Go to the Start screen in Windows 8 or click the button Start and select command Run in Windows 7, and then type one of the following commands:

excel / safe and press Enter to launch Excel 2013;
outlook / safe and press Enter to launch Outlook 2013;
winword /safe and press Enter to launch Word 2013;
powerpnt /safe and press Enter to launch PowerPoint 2013;
mspub /safe and press Enter to launch Publisher 2013;
visio /safe and press Enter to launch Visio 2013.

If an Office application won't start in safe mode, then the problem is not with add-ons. Go to section More to see other causes of an Office application crashing.

If the Office application starts, disable add-ons one by one.

While the Office application is in safe mode, click File > Options > add-ons.
Near the list Control click Go.
OK.

If the Office application starts, then the problem is with the add-in that you have disabled. We recommend that you visit the add-on's official website and check for updates. If there is no newer version, or if you are not using the add-in, you can choose not to check the corresponding box again or uninstall it from your computer.

If the Office application does not start, repeat the above steps and uncheck the boxes next to other add-ins one by one. If all add-ins are disabled and the Office application still won't start, follow the steps in Troubleshooting COM Add-ins.

Troubleshooting COM Add-Ins

COM add-ins can also cause startup problems. If the Office application is running in safe mode, do the following.

Press successively File> Options > add-ons.
Listed Control click COM add-ins, and then - Go.
Clear the checkbox next to one of the add-ons in the list and click the button OK.
Restart the application (this time not in safe mode).

If the Office application starts, then the problem is with the COM add-in that you have disabled. We recommend that you visit the add-on's official website and check for updates. If there is no newer version, or if you are not using the COM add-in, you do not need to select the appropriate check box again.

If the Office application won't start, the problem isn't related to add-ins. Go to section More to view other causes of problems.

Add-ins that can cause problems with Office 2013

Earlier versions of the following add-ins typically cause issues with Office 2013 applications:

ABBYY FineReader. Visit the ABBYY FineReader webpage
Broadcom Send-to-Bluetooth. Visit the Broadcom Bluetooth webpage to install the latest version.
Intel Send for Bluetooth. Visit the Intel webpage to install the latest version.
KingSoft's PowerWord. Visit the KingSoft PowerWord webpage to install the latest version.

additional information

You can also start Windows in safe mode to see if another program is causing the problem. For more information about troubleshooting Windows Safe Mode, see the following articles.

The most common reason that you cannot open a word or exel document on your computer, as practice shows, is the lack of programs necessary for this.

Programs for opening word and exel files are called an office suite. It's very easy to check if it exists:

Right-click on an empty area on the desktop.
Select "Create"
If in the window that appears there is no option “Word Document” or “Exel Table”, I congratulate you. You have found the reason why you cannot open these documents. You do not have an office suite installed

As you may have guessed, to solve the problem, you need to install this same office suite. The most common is Microsoft Office (paid).

Download and install the package. Now you can easily open word and exel files

If the office suite is already installed, but word does not open

In this case, several variants of the problem are possible. I will list the most common options and how to solve them.

Corrupted file

In this case, unfortunately, you are unlikely to be able to do anything. If you were sent a file by mail - ask to send it again. Unlikely, but possible, that the file was damaged in transit. It's easy to check - try opening 2-3 other files. If there are no problems, the problem is most likely in the file itself.

Explorer error

Try opening the start menu and looking for the one you use to open such documents in the list of programs. Run the program. Select File > Open in the program window, and specify the path to the document. In some cases this helps.

Outdated Software

Pretty common problem. Check which office suite you have installed. If it's Microsoft Office 2003, or God forbid Microsoft Office 98 / Office XP, take a look at the calendar. It's time to update. If you do not want to buy an office suite from Microsoft, use the free counterparts that we have cited above.

It broke

In rare cases, the failure occurs within the office suite itself. Checking this is very simple - if now you cannot open documents that you previously opened without problems, the reason may be in the package itself. Completely remove it, if you do not know how to do it correctly, use this guide: ra, and install the package again.

Write in the comments if you managed to solve the problem with opening word or exel files. If the reason was any other than those described in this article, share the solution in the comments. This will help people who find themselves in a similar situation.

Word Online is a program that allows you to edit, format a document online. It is similar to a stationary Word, but there are functions that work differently everywhere.

Among the differences are several editing features.

If Word Online isn't working or not responding, try some of the options below, they might solve your problem.

Word Online is not working/not responding

General troubleshooting

First see if you can access it from another browser. For example, open Internet Explorer settings, click "security", select InPrivate browsing (CTRL + SHIFT + P).

Check if you are probably using the program on another device. Restart your device, then restart Word Online.
Sometimes the problem affects only a small part of the users, in a short period of time Microsoft solves this problem. Then you need to write to the support service to be sure that they are aware of the difficulty that has arisen.

Download the document and edit it in Word.

Use the Word desktop application or WordPad, a feature built into Windows.

Refresh your browser cache

Do it:

Open the search bar in start.

Enter inetcpl.cpl.
Press "Enter" or "OK".
Select "Advanced" under "Properties: Internet".

Click restore advanced settings.

Repeat until a new invitation opens.
Select the Delete personal settings check box.
Click "Reset" and click "OK".

Reset browser settings

If you see a pop-up window that says: "Sorry, we're having a problem," reset your browser settings, and then try logging in again.

Sometimes apps or extensions change your settings without your knowledge, so let's try to reset them in Chrome. Saved bookmarks and passwords will be intact. Here's what to do:

Open Google Chrome.
Click "Settings".

Scroll down and select "Advanced".

Go to the "Reset" field.

Click "Reset" and confirm by clicking "Reset" again.

Resetting Chrome returns all features back to the "default" option.

Install a browser pop-up blocker

Sometimes this problem is caused by a pop-up blocker. You can get around it by allowing the pop-up blocker for Word online.

However, it works for new files.

Start your browser in safe mode

Problems in WO are with compatibility, add-on. To fix them, run Internet Explorer - Safe Mode to disable add-ons, extensions. Do it:

Open command prompt (via search).

Type C:\Program Files\Internet Explorer\iexplore.exe -extoff.
Click enter.
Go to the website you are accessing from Word Online, check if the problem is gone.

Word, despite many analogues, including free ones, is still the undisputed leader among text editors. This program contains many useful tools and functions for creating and editing documents, but, unfortunately, it does not always work stably, especially if it is used in the Windows 10 environment. In our today's article, we will tell you how to eliminate possible errors and failures that violate performance of one of the main products of Microsoft.

Method 1: Checking the license

It's no secret that applications from the Microsoft Office package are paid and distributed by subscription. But, knowing this, many users continue to use pirated versions of the program, the degree of stability of which directly depends on the directness of the hands of the author of the distribution. We will not consider possible reasons why the hacked Word does not work, but if you, as a bona fide license holder, have encountered problems using applications from a paid package, the first step is to check their activation.

Note: Microsoft provides free use of Office for a month, and if this period has expired, office programs will not work.

The Office license can be distributed in different forms, but you can check its status through "Command line". For this:

Run "Command line" on behalf of the administrator. This can be done by calling the menu of additional actions (keys WIN+X) and select the appropriate item. Other possible options are described in the article presented at the link above.

Enter a command in it that indicates the installation path for Microsoft Office on the system drive, or rather, navigate to it.
For applications from the Office 365 and 2016 package in 64-bit versions, this address looks like this:

cd “C:\Program Files\Microsoft Office\Office16”

Path to the 32-bit package folder:

cd “C:\Program Files (x86)\Microsoft Office\Office16”

Note: For Office 2010, the destination folder will be named Office 14, and for 2012 - Office 15.
Press key "ENTER" to confirm your input, and then type the following command:
cscript ospp.vbs /dstatus

A license check will begin, which will take just a few seconds. After displaying the results, pay attention to the line LICENSE STATUS- if it is indicated opposite "LICENSED", then the license is active and the problem is not in it, therefore, you can proceed to the next method.

If you have any problems reacquiring a license, you can always contact Microsoft Office Product Support, the link to which is provided below.

Method 2: Run as Administrator

It is also possible that Word refuses to work, or rather, run for a simpler and more banal reason - you do not have administrator rights. Yes, this is not a requirement to use a text editor, but in a Windows 10 environment, it often helps to fix similar problems with other programs. Here's what you need to do to run the program with administrative privileges:

Find the Word shortcut in the menu "Start", right-click on it (RMB), select item "Additionally", and then - "Run as administrator".

If the program starts, then the problem was precisely the limitation of your rights in the system. But, since you probably don’t want to open Word in this way every time, you need to change the properties of its shortcut so that it always starts with administrative privileges.

To do this, again find the program shortcut in "Start", right-click on it, then "Additionally", but this time choose from the context menu "Go to file location".

Once in the folder with program shortcuts from the start menu, find Word in their list and right-click on it again. In the context menu, select "Properties".

Click on the address in the field "An object", go to the end of it, and add the following value there:
/r

Click the buttons at the bottom of the dialog box "Apply" And "OK".

From now on, Word will always start with administrator rights, which means that you will no longer encounter problems in its work.