The law "on oblivion" has so far only brought an additional headache to operators of Internet search engines
On January 1, 2016, the so-called “forgetfulness law” came into force. According to this law, Russian search engines should "forget" links to pages containing false information about them at the request of citizens. Banki.ru remembered how it all began and what problems it had already turned into.
EU vs. Google
The question of the relevance of data in search engines surfaced relatively recently - in 2009. Spaniard Mario Costeja Gonzalez discovered that using the Google search engine on the website of one of the newspapers, you can find a 1998 ad about the arrest of his property for debts. The citizen demanded to remove the information as outdated, but the newspaper refused to do so, referring to the fact that the publication was made by the Ministry of Labor and Social Protection.
Then the Spaniard made a similar request to the search operator. Which also refused to satisfy the request. In 2010, Costeja Gonzalez appealed to the Spanish Office for the Protection of Personal Data (Agencia Española de Protección de Datos, AEPD), which, after considering the case, dismisses the claim against the newspaper, but fully satisfies the complaint against Google.
A year later, the Spanish court submits to the European Court of Justice a case in which about 180 such proceedings are combined. As a result, the EU Court of Justice considered that the processing of information on the Internet by search engines may affect personal data, which means that it is necessary to control this process. This trial was the impetus for the development of an act on the protection of personal data, adopted in 2014, thanks to which citizens were given the right to require search engines to remove links to resources containing inaccurate information.
Echo in Moscow
After some time, Russian legislators also started talking about the right to be “forgotten”. Moreover, they themselves, like many Russian businessmen, definitely have something to hide and not let their opponents remember. They got down to business quite actively: a little less than a year passed from the moment the idea itself arose to the adoption of amendments to the law “On Information, Information Technologies and Information Protection”. The speed with which decisions were made almost led to disastrous results for the entire industry: in the first version of the oblivion law, the definition of a search engine was too vague, and almost all sites on the Internet that had the string search.
This was recalled by the director of the Russian Association for Electronic Communications (RAEC) Sergey Plugotarenko at the Cyber Security Forum 2016. According to him, if the legislators had not been able to convey the opinion of the circle of companies whose work is somehow affected by the bill, under the law "on oblivion" could would even get into intra-corporate search systems. Despite attempts by the RAEC to delay the entry into force of the law by at least a year to allow search operators to adapt to the new conditions, the changes took effect from the beginning of 2016.
What can be removed
You can use the “right to be forgotten” only if the applicant is a citizen of the Russian Federation, links to information are available only to users of the Russian segment of the Network, and the data itself contains irrelevant, unreliable or lost (for the applicant) information. At the same time, references to information about crimes or data on outstanding convictions are not subject to deletion. The term for consideration of the complaint by the search operator should not exceed ten days.
The main problem of the implementation of the law is that the search engines themselves are forced to check the reliability of the facts listed in the appeal of citizens. For each appeal, the company must conduct a small investigation on its own to establish the legitimacy of the user's claims.
To do this, the search engine has the right to request such information as the passport data of the applicant, and documents confirming the illegality of specific information. Given the relatively short time limit for reviewing a complaint, the workload at the “check the validity of the complaint” stage can be quite serious.
“It would be very comfortable for Roskomnadzor to receive all initial requests, understand their adequacy and interact with users, ask them clarifying questions [...] and after the initial investigation, send (request. - Note ed.) to the search engines systems,” Plugotarenko said.
Search companies themselves are reluctant to comment on the consequences of the oblivion law coming into force. For example, the Yandex press service told the Banki.ru portal that “there are still not enough statistics to generalize the situation. …Requests to remove links are considered by our support service together with the company's lawyers, the new law takes ten working days to analyze each application. Based on the results of the review, the response will be sent to the email address indicated by the user in his appeal. Similar answers are limited to other market players.
Not all search engines are search engines
Given the novelty of the law, the majority of Internet users do not yet understand what specific criteria information must meet in order to remove it from search results. In addition, few people know that not every search engine is a search engine. For example, Rambler uses Yandex search technology. So you won’t be able to find a form for filing a complaint on the resource pages.
Another incomprehensible moment in this story is foreign search engines that do not have a representative office in Russia and, thanks to amendments, receive advantages over domestic search engines. There are no mechanisms to get them to remove links. According to experts, in this way, these resources have received advantages over domestic systems due to the law.
Will it work
How well the law will work and how many people will want to exercise the right to be forgotten is difficult to predict. It is not yet known how many complaints will be satisfied by the search engines. One thing is for sure: "universal oblivion" will not come anyway, thanks to fairly clearly defined criteria. In addition, according to the head of the Roskomsvoboda project, Artem Kozlyuk, it follows from the law that the search engine has the right not to satisfy the user's complaint without a court order. So the same politicians or businessmen will still have to sue for their reputation.
The website of bailiffs with a database of enforcement proceedings can be useful, for example, in the following cases: How to find out the debt through the FSSP website? 1. To find out the debt from the bailiffs, go to the site indicated above. In the lower left corner there is a button "Database of Enforcement Proceedings", it is worth clicking on it.
To attract attention, the bailiffs even made this button jumping and flying, so you are unlikely to recognize it.
Will we find out if they will be released abroad? We check the debt in the FSSP by last name
Date of Birth; In a minute, the system will display information about you. If on the screen you see the message “No results were found for your request”, then you are not in the list of debtors. Otherwise, the system will indicate all your debts. What to do if there are debts and tickets are bought? You should not immediately, after paying a debt of more than ten thousand rubles, go abroad.
If, for example, you are scheduled to leave in 3 days in France, then it is better to wait more than a week when the information about the payment of debts reaches the bailiffs and the above document is generated.
Debt to the bailiff service
If no measures have brought the desired result and the debtor does not want to pay, the case is submitted to the jurisdiction of the judiciary. Most likely, the court will make a decision not in favor of the debtor. The best he can do is to fix the amount of the debt.That is, fines, penalties and forfeits will no longer be charged on it.
After the judgment has been rendered, the debtor has a period to appeal against it.
How to do this, how to check the presence of one's own, well, or not one's person in the database of debtors? To do this, you need to visit the website of the bailiffs here at this link: http://fssprus.ru/iss/ip/.
Nothing found for your request
On the website of the Federal Bailiff Service for the Tula Region (http://www.r71.fssprus.ru/) there is a database of enforcement proceedings, which allows you to find out information about debtors, both individuals and legal entities.
To work with the bank, select the subsection "Search by individuals" or "Search by legal entities" in the "Search" section.
The date of birth for an individual is not mandatory.
If the data matches, for more accurate identification, you can fill in the field in the format DD.MM.YYYY.
If there is information about the number of enforcement proceedings, it is possible to obtain information from the database of enforcement proceedings through the "Search by the number of enforcement proceedings" section.
If the search result was the line "No results were found for your request", then at the moment you are not a debtor.
The application is easy to find and install on the appropriate systems from the Google Play app store, from the App Store on the iPhone, by typing in the search: "fssp".
In the additional section of the application, citizens can obtain information on the procedure for applying to the bodies of the FSSP of Russia.
The website of the Federal Bailiff Service was disabled for non-payment
Oksana Pulina, a spokeswoman for the department, explained that the site was unavailable due to a failure related to the work of a contractor. She told RBC about this.
The site has now been restored.
The message was left on behalf of the domain name registration center Ru-Center.
A spokesman for the company, Yegor Timofeev, told RBC that the domain was not paid on time. He added that after paying for the domain, it took some time to update the information on the servers necessary for the site to work.
“This is standard procedure.
At 00:59 we sent a command to the domain.ru registry to remove the delegation of the domain (suspension).
On the website of the Federal Bailiff Service for the Tula Region (http://www.r71.fssprus.ru/) there is a database of enforcement proceedings, which allows you to find out information about debtors, both individuals and legal entities.
This service was developed in accordance with the Federal Laws of July 11, 2011 No. 196-FZ "On Amending the Federal Law \"On Enforcement Proceedings\" and Article 8 of the Federal Law\"On Bailiffs\" and No. 152 of July 27, 2006 "On Personal Data ". It allows you to find out information about debtors, both individuals and legal entities.
To work with the bank, select the subsection "Search by individuals" or "Search by legal entities" in the "Search" section.
The date of birth for an individual is not mandatory. If the data matches, for more accurate identification, you can fill in the field in the format DD.MM.YYYY.
If there is information about the number of enforcement proceedings, it is possible to obtain information from the database of enforcement proceedings through the "Search by the number of enforcement proceedings" section.
The Federal Bailiff Service recommends that citizens and representatives of legal entities who have found themselves in the database of enforcement proceedings contact the bailiff unit directly at the address and telephone number indicated in the database of enforcement proceedings in order to obtain information on the measures taken and possible enforcement measures, such as, for example, a temporary restriction on travel outside the Russian Federation.
If the search result was the line "No results were found for your request", then at the moment you are not a debtor.
It should be noted that in order to increase the accessibility of citizens to information about the presence (absence) of debts on enforcement proceedings, the amount of this debt, details of enforcement proceedings, the Federal Bailiff Service has developed an application to the database of enforcement proceedings for the following mobile devices: Android, iPhone and Windows Phone.
The application is easy to find and install on the appropriate systems from the Google Play app store, from the App Store on the iPhone, by typing in the search: "fssp".
The application allows not only to receive information about the presence of debts in enforcement proceedings, but also to subscribe to receive this information. By subscribing, a citizen will receive notifications about the appearance of a new debt or about changes in an existing one.
In the additional section of the application, citizens can obtain information on the procedure for applying to the bodies of the FSSP of Russia.
The use of these applications will allow users of mobile devices to timely pay off debts in enforcement proceedings, thereby eliminating the risks of imposing restrictions on the right to travel outside the Russian Federation, restrictions on property and other enforcement measures by a bailiff.
If a site returns a zero search result, this increases the chance of bounce (that the user leaves the site). But if you pay a little attention to small design details, you can turn this potential disaster into an advantage.
Today it is very rare for a user to stumble upon zero search results, no matter how strange his request may be. There are many "global" search engines that are being developed by teams of super-professional developers, and they are constantly improving the search engines - so that for every query there are high-quality results. However, with local site search, things are quite different. The “nothing found for your query” page has probably been seen by every user.
Causes
If a user entered a query and got a null page, there could be at least two reasons for this. First, it's really not on the site. The second is that it is on the site, but for some reason it is not displayed on this request. And, to everyone's sadness, the "nothing found" page is often the last thing a puzzled and disoriented user sees on your site.
As ideally and actually
And ideally, everything should work like this: even the most verbose query should be “understood” by the search engine and returned to the user with correct results. In reality, even the smartest search sometimes fails, so here are some tips on how to organize a page with zero results so as not to lose the user.
When you accept a design layout or a finished site, always pay attention to how the search results page (and the lack of results) looks like. They should at least be. The same applies to the 404 page - without such seemingly trifles, you can easily give the user the impression of a broken site.
In any self-improvement book, you'll find advice like "The first step to solving a problem is to acknowledge that the problem exists." Everything is exactly the same here. The null page should make it clear what happened and why.
A fatal error of many sites: the user gets to a page with missing search results and does not even realize that nothing was found.
Why? Because most people have a fixed idea of what search results should look like: a list made up of various page titles that you can scroll through to find what you're looking for.
Now think about what will happen if you make a page like this (yes, oddly enough they still do this):
- Search field.
- A plain text string indicating that nothing was found for your query.
- Block "recent search queries" (or, alternatively, "popular queries").
- Block of issuance of some Google with links to other sites.
- Tips for changing the query itself.
The user will simply "jump" over the logically important text directly to the search results and "recent queries" - because those attract more attention. The result - you will force the user to delve into links that he obviously does not need. And another option is to give the user to a competitor site (thanks, Google). There is a great initiative - to offer the user options for "similar queries". But they, again, should remain in a conspicuous place.
Most users understand the basic principles of the search on the site: you need to come up with a combination of words for the search, enter in the field, click "Find". But few people understand the complex logic of search algorithms. Therefore, if the user's request "failed", he needs to prompt auxiliary paths:
- Reformulate the original query.
- Display a search field with the original question inside it, for quick editing.
- Suggest similar queries for which there are results.
- Automatically correct spelling (while leaving the way to search for the original query).
- Advise to use other words or fewer words.
A fatal error of some sites: on a page with a zero search result, they leave only a mean line of text that “nothing was found”, without any alternatives and hints. Or, alternatively, they display a hint in an unpredictable place - for example, above search field. While the message about the lack of results will be under field.
Don't laugh at the user
For some brands, humorous illustrations and language help engage audiences. But be extremely careful when bringing humor to the search results page (or other error pages).
Think about context: users see these pages right after they fail to do something. Humor can help alleviate frustration or negate user embarrassment, but it can also be misunderstood - this is a particularly sore spot on the web, because intonation and other "emotional" nuances cannot be conveyed there. The user may simply not understand when you laugh together with him and when above him.
Good Zero Result Pages Turn Lemons Into Lemonade
So, when creating a “nothing found” page, you need to follow three simple rules: state the point clearly, offer help, respect users. And the "dead end" will turn into another tool that works on the usability of your site.
