The vanity of the modern world, supplemented by a high rhythm of life, forces us to make mistakes while dialing another subscriber's number. If we are talking about an ordinary call, then a short dialogue with a stranger can be ended with an ordinary apology. But what if the subscriber put money on the wrong Beeline number? Fortunately, Beeline has several effective ways to return funds. Let's consider each of them separately.
Conditions and methods of automatic refund
Realizing that when replenishing the account of a loved one, the money went to another addressee by mistake, you must try to return it. And this must be done in the near future, while the happy stranger did not have time to use the unexpected gift. To do this, Beeline suggests using an automatic service for transferring incorrectly credited funds. The service is subject to the following conditions:
- the phone numbers of the erroneous and correct recipient must belong to Beeline;
- the maximum number of incorrectly entered digits is 2;
- the maximum transfer amount is 3000 rubles;
- limitation of the transfer - no more than 14 days;
- the first digit of the operator code should not be "6", for example, 8 605 1234567 (if this clause was violated, you can forget about the refund).
Beeline guarantees the return of the entire amount only if they are available on the balance of the declared phone number. Otherwise, only the balance of erroneously transferred funds will be refunded.
If all conditions are met, then an erroneous payment on Beeline can be automatically canceled in a few minutes. There are 3 ways to do this.
- Send a USSD request to * 278 # from your phone.
- Call the service number 07222 .
- Go to the page www.perenos.beeline.ru, at the bottom of which there will be a field for entering the correct number and SMS confirmation code.
3 more ways to get a refund
How to return an erroneous Beeline payment if one or more of the above conditions are violated? In this case, you need to seek help from a specialist from Beeline with an application for a refund of your own money or with an application for a transfer to another number. Both forms can be downloaded from the operator's website. The Beeline customer support service promises to consider the submitted application within three working days, but often the money is returned only after a week.
Beeline office visit
To come to the customer service center and tell the consultant about the accidental transfer of money to another Beeline account is the most reliable option for returning them. You must have a check or receipt confirming the transaction and an application with you. If desired, it can be obtained and filled directly at the office. Beeline allows the return of its own funds both to a bank card and in cash at one of the VimpelCom cash desks, which is specified in the application.
If the subscriber put money on the wrong Beeline number from a bank card, then they can only be returned to this card. Moreover, the application is accepted only from the cardholder.
Using email
The following method will tell you how to return accidentally deposited money to someone else's number without leaving your home. Its essence is to send an email to the address [email protected] In the letter itself, you must specify the passport data of the sender of the payment, as well as attach two files:
- a copy or photo of the payment receipt;
- scanned completed and signed application.
Hotline call
It should be noted right away that an attempt to return an erroneous payment over the phone is not the best option. First, waiting for a connection with a consultant from the help desk is not very easy. Secondly, operators refuse to make a refund without a statement if the transfer amount exceeded 500 rubles. And in some regions they announce even lower limits. And yet, trying to return your own funds by calling the operator, you must perform the following 4 steps.
The fast rhythm of life and constant fuss periodically lead to the fact that we make mistakes when dialing the number of another subscriber. If we are talking about standard phone calls, then the dialogue with a stranger ends with a simple apology. But what to do if the subscriber made a mistake with the phone number and incorrectly sent money to beeline? In such a situation, subscribers can choose the most suitable method for them, which will help to return the lost finances.
Main methods and conditions of automatic refund
If the money mistakenly got to the wrong subscriber, then you must immediately try to return it before the stranger has time to use it. In this case, Beeline offers all its users to use an automatic service, which is designed for a quick refund. This service is subject to the following conditions:
- No more than two incorrectly entered digits are allowed.
- The transfer amount should not exceed 3000 rubles.
- The phone numbers of the correct and erroneous subscriber must belong to the Beeline company.
- You can only return the entire amount of the transaction within 14 days.
- If the operator code starts with the number 6, then you can forget about the return of your money (for example: 8 605 1234567).
If all of the above conditions have been met, then the erroneous payment can be automatically canceled within a few seconds.
To do this, you need to perform one of the suggested actions:
- Call the special service number 07222.
- Send a USSD request from your phone to *278#.
- Visit the specialized portal http://perenos.beeline.ru. At the bottom of the page there is a special field where you need to enter the correct phone number and the code received in SMS.
But how to return money to beeline if one or more conditions are violated? In this case, you can seek qualified assistance from Beeline representatives with a completed application. On the operator's website, you can download two copies of the forms, one of which is designed to return personal finances, and the second to transfer the amount that has gone to another phone number. The official support service considers the applications received within three days, but it is not uncommon for the money to be returned only after a week.
Visiting the main office of Beeline
The most reliable and proven option is to visit the customer service center and explain the situation to the consultant. You must have a receipt or a check with you, which will confirm the transaction, as well as an application. If necessary, it can be obtained and filled directly in the office. Beeline allows the return of money to the subscriber's bank card or cash at the VimpelCom cash desk.
Refund via email
This method will help you recover lost finances without leaving your home. You need to go to the beeline personal account, go to the contacts tab and find the email address there. By e-mail [email protected] it is necessary to send a letter in which it is necessary to indicate reliable passport data, as well as attach two files:
- Completed and scanned application.
- Photo or copy of receipt.
Hotline call
Initially, it should be noted that the return of money in this way is quite problematic. This is due to the fact that not everyone can wait for the operator's response, moreover, they often refuse to return money if the transfer amount exceeds 500 rubles. But if you chose this option, then you need to follow these steps.
You can return an erroneous payment to Beeline very quickly. To do this, you do not always need to go to the office, there are more convenient methods.
There are many ways to top up a mobile phone account, but most of them require the subscriber to manually register the required phone number. Even the most attentive clients at this stage may have difficulties, everyone can make a mistake. Mobile operators in such cases try to meet their customers halfway, so if a person put money on the wrong Beeline number, this can be easily corrected through the provider. 
Refund Features
You can use several instructions on how to return money from an erroneous payment to Beeline, however, in all cases, you must have a document confirming the payment. This can be a terminal check or an extract from the site for cashless payments.
Without confirmation of the transaction, Beeline cannot return the money, so the only thing that can be advised to subscribers in this situation is to call the number where the money was transferred and ask the recipient to transfer the amount sent to your account.
You can return the money only within 14 days from the date of the incorrect transfer, later requests are not accepted by the operator. When talking about a refund, it means that the payment will be credited to the correct phone. Refunds to a card or in cash can only be made if the mobile account was replenished through a plastic card.
The refund is carried out by two algorithms:
- Fast or remote way.
- long term method.
The difference between these methods is not only how quickly the problem will be solved. Various conditions of incorrect translation become decisive factors. These methods work only in case of an erroneous payment to another subscriber on Beeline. You can check whether a sequence of numbers belongs to a specific operator using a USSD request to *444* a combination of numbers in the federal format, that is, without 8#. Opportunities to return a payment that has gone to another provider negotiated directly with representatives of the mobile communication company.
Quick ways to get your money back
Beeline subscribers can receive money to the correct number after an erroneous payment within a few minutes. You can automatically return money if:
- the discrepancy with the correct phone is no more than 2 digits;
- an amount of less than 3,000 rubles was made;
- there are enough funds on the wrong number to get a refund.
In such cases, automatic return is possible:
- Through the site perenos.beeline.ru. On the page, you must fill in all the fields that appear. Tips will be immediately on the same page.
- You can use the quick algorithm through the *278# command, and then follow the prompts on the screen.
- Also, the remote method involves the transfer of money with the help of a hotline operator, however, the 0611 line usually helps in case of small replenishments up to 200, 300 or 500 rubles. Slightly larger amounts must be requested for a refund by calling 07222.
Important! When calling the hotline operator, it is necessary to confirm the passport data of the owner of the SIM card, for which payment was not received by mistake.
Refund or transfer of funds through the application
At the Beeline office
In cases where customers have made a mistake with a number of more than 2 digits and cannot use the automatic transfer of funds or for any other reason, they need to contact the office. It is best to go to a Beeline service point and write a corresponding application there. You will need to have a transaction receipt and a passport with you.
Download and send the application to [email protected]
An alternative would be to contact support via email.
In both cases, the application is considered for about 3 business days. However, the money transfer itself may come much later. This information is negotiated with specialists after the application is considered.
Quite often it happens that when replenishing your account, the subscriber accidentally transfers money to someone else's number. To do this, you do not need to make many mistakes, it is enough to incorrectly indicate one digit of the number. Beeline is loyal to erroneous payments and meets users halfway if they put money on a different balance. Sometimes, in order to return your funds, it is not necessary to visit the office, stand at the bank and fill out various types of applications.
An incorrect translation can be returned only in those situations where the user has proof of the fact of payment. Here it is necessary to provide a check of payment terminals before the money is credited to the account. When replenishing your account via the Internet, you can print the receipt yourself in the section provided for this purpose. This option is present in almost all electronic systems.
return system
When you put money on the wrong number, Beeline gives you the opportunity to return it with one of the options:
- A call to the service center at 8 800 700 0611 or 0611 (when a small amount equivalent to 200 rubles was transferred). In this case, the operator must provide the following information:
- phone number from which you need to return the funds;
- date and time of the operation (indicated in the receipt);
- personal passport details.
After checking the information, the operator will automatically restore the user's previous balance.
- Return request sent to [email protected]
- Visiting the operator's office with a printout of the receipt and a passport.
Reference! When the number where the money was incorrectly sent does not have the required amount, it will be impossible to return them.
How to return an erroneous Beeline payment, that is, if you put money on the wrong Beeline number? You should be aware that it is possible to make a return of erroneously transferred funds. But there are also different features for all return options. In addition, you can return money that was incorrectly transferred in a variety of ways.
There are a number of options, including the standard procedure that requires you to write a return application.
Important! The company deals with the procedure only if the required means of payment have reached their subscriber. In other cases, the option is available for those operators who own the number.
Beeline has a special system for an erroneous payment and a refund that regulates the procedure. Therefore, you should act according to the official instructions of the company in such cases.
Procedure and options:
- You can contact any office. There you must provide the details of the check, as well as write an application. In this case, the consideration of the application takes place within three days.
- The appeal may include the cancellation of the replenishment and the return of cash, as well as the transfer to the correct contact.
- If an independent visit is not available, it is possible to conduct an appeal remotely. To do this, visit the official website and download the application form. After that, in the contacts section, your data is filled in, and an email is also sent. The form of the check for replenishment is attached without fail.
- If there are no peculiarities and various obstacles, then within ten days the money must be returned.
- In case of incorrect replenishment, the reverse process occurs, that is, after the subscriber who made a mistake contacts, the funds received will be debited.
Important! The return will be available only in the amount that came to the account, that is, the commission of the payment terminal will not be returned.
It must be taken into account that the return has several features that may interfere with the procedure.
Special occasions
In order to cancel, you must fully comply with several rules that are regulated by the company. Set of rules:
- Payment to a bank card occurs only taking into account the fact that the client provides all the details, including the bank. At the same time, the payment for the room should have been made from it.
- The subscriber code must not start with a six.
- It hasn't been two weeks since the error.
- The contact is serviced by the company.
- The amount of replenishment did not exceed three thousand rubles.
- The payment occurred as a result of a maximum error of two digits of the number.
If all the conditions have been met, then there will be no problems with the reverse operation.
Reimbursement Forms
Here you can download the refund application forms for further filling out:
Conclusion
If you sent money to the wrong number by mistake, you can get it back. But at the same time, it is required to comply with all conditions and fill out the correct application form. If these conditions are not met, the cancellation of the payment will be impossible.
