The VKontakte social network, like any other similar resource, is an imperfect project, as a result of which users sometimes experience various kinds of difficulties. In this article, we will look at solving problems due to which some VK messages do not open.
Today, most of the problems of the VKontakte website, whether difficulties on the side of the VK servers or local ones, can be resolved by contacting technical support. At the same time, in order to achieve a positive result, you should be especially careful when writing a description of the problem, providing additional material.
Technical support is a last resort, as often the waiting time for a response from specialists can reach several days.
Further, if for some reason you do not want to contact specialists, we will tell you about the most pressing problems and possible solutions. It is also important to note that not all of the proposed recommendations may be suitable in your case, since the problem with opening messages itself is quite difficult in terms of finding solutions.
Reason 1: Site malfunctions
In the vast majority of cases, the problem with opening messages does not come from local user problems, but from difficulties on the server side. In this case, the only possible solution for you is to simply wait a certain amount of time and try to open the desired dialogue again.
It is best to check general malfunctions of the VK website when you can relatively accurately observe other problems associated with some other functionality. This comes from the fact that messages are one of the most important parts of the resource and cannot stop working separately from other elements of the site.
In addition to the above, we recommend that you read the article on the topic of malfunctions of the VKontakte website, in which we examined in some detail a special service that allows you to monitor VK malfunctions in real time. There, with the help of discussions, you can find out what problems most users have encountered and, if there is nothing related to the messages, move on to further recommendations from this article.
Reason 2: Browser problems
One of the most complex, but already local problems is that when the web browser is used for a long time or after files are damaged, the browser can provoke various errors in the interface of the VK website and not only. In this case, initially you can act in the most humane way possible by logging into your account again.
If the dialogs still do not open or are displayed incorrectly, then you should do exactly the same thing as described, replacing the Internet browser you are using with any other one. In this case, you can make sure that the problem is caused by a malfunction of the web browser, and not the VKontakte servers.
Further, provided that the problem is local, you can stop using the browser or reinstall it, following the special instructions on our website. In general, this choice depends entirely on your personal preferences in terms of ease of use of the Internet browser.
Read more: How to reinstall Google Chrome, Opera, Mozilla Firefox, Yandex Browser
Read more: How to clear history in Google Chrome, Opera, Mazila Firefox, Yandex.Browser
In addition, it would be a good idea to get rid of previously saved cache files, which in most cases helps resolve literally all problems with the browser.
Read more: How to delete cache in Google Chrome, Opera, Mozilla Firefox, Yandex Browser
Reason 3: Virus infection
Many users of personal computers, out of ignorance, often blame virus infection for all possible problems. And although this is possible in an extremely small number of cases, you should not miss the presence of malicious programs on your system.
Before moving on, be sure to read the section of this article regarding browser problems. This is due to the fact that there are viruses that can block any functionality of VK, usually harming the Internet browser.
First of all, you should rule out the most common problem in which a system file becomes infected hosts.
Please note that the essence of blocking using a file hosts We touched on it in the corresponding article on our website.
Usually, hosts completely blocks access to the VK website, and not just to the section with dialogues.
Provided that the problem lies in other more complex viruses, you will need to turn to antivirus programs. There are many free antivirus programs on the Internet that are perfect for detecting and removing viruses.
In addition to the above remark, you can use special web services that are also aimed at detecting and subsequently removing malicious programs.
To save yourself from problems with viruses in the future, we recommend choosing and installing one of the most current antiviruses. In addition, this will allow you to make do with only the installed program, without affecting the above requirements.
Reason 4: No access from the VKontakte mobile application
If you are a user of the official VK mobile application and encounter problems in which messages do not open, you will also need to visit a special service to diagnose VK server failures. After this, provided that the problem is individual in nature, you will need to follow several instructions.
The article is intended for users of any device, but as an example we will consider the Android platform.
First, you need to re-authorize the application.
- Open the main menu in the VKontakte mobile application using the navigation bar.
- Using the icon and the image of a gear, go to the section "Settings".
- Scroll to the bottom of the expanded section and use the button "Go out".
- Confirm your actions by selecting the button in the dialog box "Yes".
- Once on the start page of the VKontakte mobile application, authorize using the login and password for your account.
- Now double-check the functionality of the partition "Messages".
After logging out, some of your account data will be deleted from your device. In particular, this concerns the possibility of automatic authorization in some other applications for Adnroid.
If problems with opening dialogs persist, you can also clean the application of various debris. Please remember that after following the recommendations, literally all data will be deleted from the add-on history.
If for some reason the recommendations did not bring a positive result, you need to reinstall the add-on in question. However, before proceeding with deletion, you should follow the previous instructions regarding deleting application data.
After the VK add-on is uninstalled, you need to install it again.
Before installing the application again, we recommend restarting your device.
- Open the main page of the Google Play store.
- Click on the line "Search on Google Play" and enter the application name "In contact with".
- Having found and opened the main page of the desired add-on, click on the button "Install".
- Confirm that the application has access rights to your device using the button "Accept".
- Wait for the download and installation of the add-on to complete.
- After VKontakte has been downloaded, use the button "Open" to launch the application.
We hope that after reading this article you were able to resolve problems with VKontakte dialogs not opening. All the best!
Hello, dear visitors! VKontakte does not open for you? Do you want to know why the contact is not opening? Then you have come to the right page! In this post we will tell you why the contact does not open and what can be done about this problem.
In fact, the reasons are most likely a virus, so we will try to tell you how to deal with viruses that prevent the contact page from opening. What to do if VKontakte does not open? Find out right now why VKontakte won’t open and what to do in such a situation!
Why doesn't Contact open?
The main reason why VKontakte does not open is viruses. It is because of their tricks that sites stop working. Social networks and websites of antivirus manufacturers are mainly affected. However, the problem most likely lies in one small file, which we will now find. Perhaps he will help answer the question of why the contact is not opening.
So, you need to go to the Windows system directory using the following path (the Windows directory is usually located on drive “C”):
Have you moved on? If yes, then the following picture opens before us:
As you can see, the file is called hosts. That will need to be checked. To do this, we need to open Notepad, which we need to run as administrator. We hope there will be no difficulties with this, just look at the following picture.
After running notepad as administrator, you need to find the hosts file, along the path we gave above. The following screenshot demonstrates this clearly:
But if the contact does not open, then the following lines are most likely added to the file:
Moreover, if you don’t see anything like this, and the page in the contact does not open, then perhaps the virus has written its data below, as shown in the following picture:
As you understand, if the VKontakte website does not open, then you need to check the entire file. Next, let's move on to countermeasures in the fight against the virus. Even if you fix the HOSTS file, you need to remove the virus itself. To do this, you need to use antivirus software, links to which can be found on our page.
We hope that the instructions were useful and helped to find out why the VKontakte website does not open. That's all. If my VKontakte page does not open, describe the steps you took and describe the problem in the comments.
Today, the vast majority of our compatriots have their own page on social networks, for example, VKontakte. This resource is very popular because its functions are aimed at maximizing the needs of Internet users. So, VK allows you to communicate with users who are also registered here, watch movies, listen to music, even! In short, this is not only a way to spend leisure time, but also an opportunity to work without leaving home.
Of course, visiting this social network is closely tied to the presence of the Internet. How annoying it is when VKontakte does not open! And no matter how much you look for reasons, you still can’t find them, you just can’t get to your favorite site. What should I do in this case and why won’t VKontakte open? First things first. Well, if it’s easy for you, then solving this problem is much easier.
Why doesn't VKontakte open?
In most cases, the reason for such a misunderstanding lies on the surface. The point is viruses, it is because of them that you cannot get to your favorite site. By the way, if you not only cannot log in, but also see advertising banners, requests to send SMS to a certain number, etc. suggestions, you can rest assured that there is a Trojan on your computer. By the way, social networks, as well as websites of antivirus manufacturers, most often fall under its scope.
“Catching” such a virus is, in fact, not at all difficult. Most often, it gets into the system due to the naivety or inexperience of the user himself, who, say, decided to use an unverified site to download something. Another option is when the user follows a link left on his wall by one of the other users of this social network, etc.
How to get rid of a virus
It will be difficult to get rid of such a virus, despite the abundance of antivirus programs and treatment utilities. I suggest you the following algorithm of actions:
- Open drive C, go to the Windows folder, then to system32 – drivers – etc – hosts.
- Launch the hosts file, and when you need to select a program to open, click Notepad.
- Leave line 127.0.0.1 localhost untouched; feel free to delete everything else that begins with the hash sign.
- Next, I advise you to restart your computer and clean the system by running an antivirus scan. It also doesn’t hurt to check it with healing utilities, for example, Dr.Web.
- If necessary, restart your computer and try opening VK again. I think that all of the above helped, and now you can easily get into your favorite social network.
From now on, be vigilant, do not visit dubious sites and do not follow links that other users leave for you. After all, it is easier to prevent a problem than to deal with its consequences.
When messages in the VK app on your phone aren't loading or updating, it can look like they're missing, erased, or simply won't load—no access. The dialogs are empty, or new messages do not arrive, the application only shows old ones. Messages are not opened, sent or received. “Update” and the loading icon are constantly displayed, but the dialogs never load. What to do?
A similar situation happens with comments - comments in the group do not open, comments on photos are not visible, and the like. Below are possible solutions to the problem.
Solution 1: Clear message cache
If your smartphone is on Android, you just need to clear the message cache in the VK application settings. Cache is temporary files. Correspondence that has already been downloaded is saved in the cache so that you don’t have to download conversations every time you open them. Sometimes there is a mess in these temporary files, and then the application freezes when you open messages. By clearing the cache, that is, by erasing temporary files, you kind of help the application create the cache again.
— Will all messages be deleted then?- No, they won’t be deleted. Clearing the cache will force the application to download them again from the VK server where they are stored.
How to clear the message cache?
After that, try opening the messages again - they should load normally. If nothing changes, try the following solutions. There are three more of them later in our instructions.
Solution 2. Update the VK application or reinstall it
If your application has not been updated to the latest version, now is the time to do it (on Android - in the Play Store, and on iPhone and iPad - in the App Store). But even if it is updated, completely uninstalling it and installing it again may help. See also:
Solution 3: Check your internet connection
Make sure that other sites open normally (in the browser). If you have mobile Internet and poor reception indoors, try moving to another place. If there is Wi-Fi, connect to it. It also happens the other way around - Wi-Fi is poorly received, but the phone is connected to it and because of this does not use the mobile Internet. In this case, it makes sense to temporarily disable Wi-Fi or that particular access point.
Solution 4: Restart your phone
Turn off your phone and turn it on again or use the reboot function if your phone has one. After the phone reboots, open the VK application and see if anything has changed in the messages section.
What to do if the VKontakte (contact) website does not work (does not open)? There are several ways to solve this problem. The choice of the most suitable one depends on the cause of the problem with logging into this social network.
The most common reason for the inability to log into Contact is a virus entering the computer and a failure in the settings that causes the problem of logging into this site. However, first of all, you should check your Internet connection and see if other websites are loading.
Why Contact doesn't work - probable reasons
Any user of a social network, sooner or later, may encounter the fact that my contact page does not open. There can be many reasons for this, some can be resolved quickly, in other cases it will take some time and more experienced computer knowledge.
In addition to accidental technical problems, there may also be deliberate actions of third-party programs or scripts running on accidentally opened Internet sites. Such programs make system changes to important areas of the computer that are responsible for connecting network pages to the system.
Let's try to figure out step by step why the contact is not working:
1 . Internet connection problems
- If your computer cannot access the VKontakte website, you should check the status of your Internet connection and make sure that the network is accessible, opening any other sites. Having determined that the connection has been established, and the traffic used ensures the loading of Internet pages, and my VKontakte website page is not working, we will consider the following probable reasons.
- It also happens that problems are related to the router itself. To eliminate this possibility, you need to turn off your router for more than 3 minutes. — the modem’s temporary parameters will be reset and the IP address will be changed (very often providers distribute a dynamic IP address, depending on the moment of connection). It is also recommended to restart your computer.
2. The problem is in the browser itself
There are very common cases when the contact page (VK) does not open due to a browser failure.
- In simple cases, a corrupted copy of a site template (cache) may be saved, and upon further opening, distorted page details are loaded from temporary files. You can solve this problem by simultaneously pressing the buttons " Ctrl+F5“, after this the page cache will be completely updated.
- You can also open my Contact page in another browser(if there is no other browser on your computer, you can download it from the link on the page)
- In frequent cases it helps cleaning your computer from debris special programs, which clear temporary files and delete fragments of previous activity of operating system programs. One of the most popular cleaning programs is CCleaner - download link and brief instructions in the article.
3. Antivirus scan
Another way to solve the problem with Contact not working is to scan your computer for harmful viruses. You should do a full scan of the system, while allowing the removal of infected files found by the antivirus program.
- In addition to the standard antivirus, we recommend checking with a special healing utility. These utilities work precisely in this direction and today have a large database of viruses that make malicious changes to system files designed to connect the computer to sites. Their installation has temporary in nature, downloaded unpacked in case of inspection. While standard antiviruses can detect nothing.
- If you don't have an antivirus installed on your computer, be sure to install it. You can use free versions of Kaspersky, Panda, AVAST, Avira, AVG or free Microsoft antivirus, download links on the page.
4 . Redirect to another IP address
- Frequently occurring cases of problems with popular social networks are deliberate malicious changes to the site’s IP address and redirections to another. You can find out by typing, for example, in the browser instead of vk.com address www.vk.com or by entering it IP address(you can find out the IP address on the Internet, for example on 2ip - see in the picture below). Perhaps the phishing program has set a trap for only one specific method of entering the name of a website.
- Enter the received address into the address bar of the browser and press enter
- If as a result the VKontakte page will open, this means the virus has made changes to the system files of the computer and vk.com redirects to another ip address.
- In the case when the VKontakte site still does not open, the existing redirection, unfortunately, cannot be determined for sure either, since viral changes can redirect all transitions, since every day the creators of such viral schemes improve their skills. We need to understand further.
Such changes can redirect to pages that are duplicates of the social network site, outwardly indistinguishable from the original, and the user may not immediately determine this, follow the suggested instructions for restoring the page (this is the most likely), or simply re-enter his data (login and password). As a result, you can lose money on your phone account or your own account, or maybe all together. At the moment, unfortunately, protection against such fraudulent activities Even an antivirus program does not provide complete protection.
5. VKontakte does not open due to changes made to the Hosts file
If you cannot enter a certain page on the Internet, and especially a social network, the entry ban is most likely contained in the hosts file located on your computer. You can find this file to check whether the problems with VKontakte not working are related to it by going to: C:\Windows\System32\drivers\etc in the OS (for windows xp, 7, 8, 10).
- Open the above file using Notepad (in our case, the default notepad is Notepad):
- The information that appears will allow you to determine why Contact or other sites do not open:
Here is a standard page that does not prohibit access to any sites. If below you see the address of a site that you cannot access or the IP of this site, this means that your problem is related to the hosts file, which contains a list of corresponding IP addresses and domain names. If an incorrect IP address - domain pair is entered vk.com, then there will be a problem with logging into the VKontakte website. By typing the address, you are taken not to this site, but to another one - empty or fake.
Example:
- You can get rid of the above problem by deleting all unnecessary references in this file, as shown in the example of the changes made. Ideally, this file should look like the picture we provided (in the previous one).
- The situation with this file can be even more complicated if the virus created a fake hosts file and specified the system path to it. In this case, attempts to view and clean the file at the specified address will lead to nothing, since it is not active. To solve this case, read more in the article.
- If you cannot save this file after making the changes, then read the article.
6. Automatic system recovery and file entries
If you are afraid to make any changes to the system files, you can try to restore the system to the moment when you were able to access the site you need without problems. To do this you must enter the menu " Start» -> « Control Panel" and select " Recovery»:
- Next, you should select the option to restore your computer without deleting files from it.
- By following all the steps described above, you will most likely get rid of the problem with a not working Contact.
7. DNS connection internet connections
Set the default DNS for your Internet connection, then check with technical support to see if the set DNS matches those used by your ISP. When a virus is introduced into the DNS, the computer stops accessing certain places and, as a result, the website (VK) does not work. After restoring it, the problem disappears.
8 . Reinstalling the operating system
If none of the above manipulations helped you solve the problem of logging into Contact, try reinstalling your operating system. You can do this from the version built into your PC, from the Internet or from a disk. But keep in mind that this method is drastic, so it should be used as a last resort.
Blocked by the administration at work or study
Don't be surprised if the social network doesn't open from your work or school computer. It is most likely impossible to log into the social network due to the fact that the entrance was blocked by the system administrator, who can only be deceived by using anonymizer sites (in the article). Not allowing employees to be distracted while working is the task of the system administrator, for which he is paid.
The account was blocked by site administrators
Other reasons why my VKontakte page does not open:
- The page is blocked in order to prevent it from being hacked and to continue using the service you need to follow all the instructions provided and thus solve the problem that has arisen. To restore access to your page, you must click “Recover Password” and then follow the instructions provided. Don't worry if you forgot your secret question, it is not needed on the VKontakte network.
- There are problems on the social network server, for example, technical work is underway, such cases happen and users think that it is their problem.
- If you can't log into a social network, try doing it through someone else's computer. Once logged into your account, change your password.
- Solve any problems that arise only yourself or by contacting
