When messages in the VK application on the phone are not downloaded or updated, it may look as if they are missing, erased, or simply not loaded - there is no access. The dialogs are empty, or new messages are not received, the application only shows old ones. Messages are not opened, sent or received. "Update" and the download icon are constantly hanging, but the dialogs are never loaded. What to do?
A similar situation happens with comments - comments in the group do not open, comments on a photo are not visible, and the like. Below are the solutions to the problem.
Solution 1. Clear the message cache
If your smartphone is on Android, you just need to clear the message cache in the VK application settings. Caches are temporary files. Conversations that have already been downloaded are saved in the cache so that dialogs are not loaded every time you open them. Sometimes these temporary files get messy, and then the application hangs when you open messages. By clearing the cache, that is, erasing temporary files, you seem to be helping the application to re-create the cache.
- Will all messages be deleted then? - No, they won't. Clearing the cache will force the application to download them again from the VK server, where they are stored.
How do I clear the message cache?
After that, try to open the messages again - they should load normally. If nothing has changed, try the following solutions. Further in our instruction there are three more of them.
Solution 2. Update the VK application or reinstall it
If your app hasn't been updated to the latest version, it's time to do it (on Android - in the Play Store, and on iPhone and iPad - in the App Store). But even if it's up to date, removing and reinstalling it completely can help. See also:
Solution 3. Check your internet connection
Make sure other sites open fine (in the browser). If you have mobile internet and the reception is poor in the room, try moving to another place. If there is a wi-fi, connect to it. It also happens vice versa - Wi-Fi is badly caught, and the phone is connected to it and because of this does not use the mobile Internet. In this case, it makes sense to temporarily disable Wi-Fi or that particular access point.
Solution 4. Restart your phone
Turn off your phone and turn it on again or use the restart function if your phone has one. After the phone restarts, open the VK application and see if anything has changed in the messages section.
Hello dear users. If you are reading this article, then my site is functioning normally and opens without problems. This cannot be said about VK, because sometimes there is no way to go to it, photos and messages do not open. What to do in this case?
If the VKontakte website does not open, then you should use the following recommendations.
https://vk.comAnd we get an error message.
There can be two options - either the Internet does not work, or there is a technical problem on the contact side.
To determine the cause, just try to open any other site. If it works, then we are waiting for VK technical support to fix the problem.
If not, then here you should check and reanimate your Internet connection.
Viruses and problems with the hosts file
Once again I remind you - do not visit questionable sites, download and run suspicious files. It is extremely likely that a virus will get onto your computer (see). And you will begin to observe interruptions in its work. This may also affect the fact that sites on the network will cease to open and function. Including the VKontakte website.
If the trouble has already happened, here's what to do. First, check your system hosts file. You can find it here:
% system-disk%: \\ Windows \\ System32 \\ drivers \\ etc
Open with a notepad, and see that there are no extraneous entries. Below I will give you a standard version of the hosts file. You can just copy it.
# Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP / IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a "#" symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host # localhost name resolution is handle within DNS itself. # 127.0.0.1 localhost # :: 1 localhost
In the event that these manipulations did not help open the social networking site, you should conduct a full scan of your PC for threats.
You will find all the necessary information regarding scanning, editing the hosts file in the manual -.
Programs block access
You should check if programs or applications are installed that can block access to the VK site. It can be an anti-virus utility - in that case, just add the appropriate exception to its settings.
Or the application through which you enter the social network blocks its work through the browser. You can just delete it, or try playing with the settings.
VKontakte messages and photos do not open
The last thing I would like to talk about.
Such a nuisance happens when you try to open a correspondence.
It is the same when you try to open a photo (see. ). Quite unpleasant.
But there is good news too. You don't have to do anything. Maybe wait a couple of minutes. Such errors appear extremely rarely, and are very quickly corrected. In my memory, the longest wait was about 15 minutes.
And that's all. After that, all functions start working normally again.
Conclusion
Thus, all problems with the availability of the Vkontakte website can be divided into two large groups - security problems, and technical problems. The first category is entirely your responsibility. Make sure that an anti-virus utility is installed on your computer. Do not visit suspicious resources, and even more so, do not download files from them.
Questions?
In contact with
When sending a message to Vkontakte, we sometimes wait for an answer to it. But it is not known whether the interlocutor has read it or has not yet read it. Unread messages are fairly easy to identify from both your phone and your computer.
Quick navigation:
How to find out if my message in VK has been read from a computer.
If you wrote a Vkontakte message to another person and sent it, then it is very easy to find out about the status of its reading. For this, color selection is used, the standard functionality from the VK developers.
Go to your VK messages. You will see unread messages against the background of the rest, they are highlighted darker than the rest of the read messages.
In the example in the image, we see 2 unread messages from list of all dialogs.
Of course, the visibility of such a selection leaves much to be desired, perhaps it would be better to make this designation of unread messages more contrast. For example, depending on how the laptop screen is positioned, such a selection changes from clear, to completely indistinguishable, merging.
In the dialog itself, if you go in, then we will also see a darker, blue highlight around the sent message, if the message has not yet been read. If the message has been read, then there will be no selection and the color will be light, like the rest of the background of the Vkontakte site.
It is not visible whether the message is read or not on Vkontakte.
Depending on the angle from which you look at the monitor screen, your computer or laptop. Highlighting unread messages can be confusing and difficult to distinguish. Just try looking at the dialogue from a different angle.
How to see unread messages in VK from the phone.
In the VK application for mobile and in the mobile version, it operates as a rule, messages that are unread are highlighted in a darker color than the rest of the background.
For example, 2 messages are circled in red that have not yet been read.
How to find out who read a message in a Vkontakte conversation.
Again, following the example of Whats App, where checkmarks appear in gray when the message is delivered and change color to green when the message is read. The checkmarks remain grayed out as long as they are unread messages.
In Vkontakte, there is no such function, but if you sent your message, be sure that it will reach when the interlocutor enters the social. net.
Messages in VK do not open - such a nuisance does not happen often, but not a single user is insured from it. Therefore, account holders need to know how to deal with these types of problems.
The good news if you're having trouble loading dialogs is that it's not hard to find the cause of what happened. Bad - probable difficulties in restoring the correct operation of the system. It is worth preparing for the fact that dealing with problems will take a lot of time, but even this will not guarantee a successful completion of the process. Sometimes it is simply impossible to influence the situation, since it is global, systemic and affects the entire social network at the same time.
When starting to deal with problems that have arisen, users need to understand the causes of what happened. Usually the following leads to difficulties with loading dialogs:
- incorrect operation of the browser;
- low Internet speed, which does not allow pages to open, and the site to work normally;
- the introduction of global updates by the administration of the social network;
- the appearance of viruses or malware on the computer;
- the presence of incompatible plugins and applications that interfere with the use of the site.
Other factors rarely affect the operation of the system and do not interfere with calmly reading the messages received, and therefore it makes no sense to focus serious attention on them.
Site malfunction
When looking for an answer to the question of why VK messages do not open, you should study the latest news and comments on third-party resources. If the problem is of a global nature, and the troubles are caused by the actions of the network administration (updates or failures in the operation of servers), you will not be able to restore the correct operation of the site on your own. Fans of chatting will have to choose another service for correspondence or wait for the system to restore its own work.
It is important to emphasize that it won't take long to find news about a major outage. Every serious, self-respecting news agency reports such incidents almost immediately after the occurrence of the problem, today.
Why can't VK messages from my computer open?
The next factor that leads to the appearance of difficulties with reading the dialogue is a malfunction of the browser. It can be caused by various reasons, and therefore the user should:
- Check if the installed browser version is up to date.
- Clear cache.
- Disable the last installed extension (it may be incompatible with Vk).
- Make sure that the version of the flash player used is up to date.
- It is recommended that you restart your browser after each specified action to check if the problem is resolved.
It is worth noting that sometimes a banal exit from the account and re-authorization allows you to cope with the difficulties that have arisen. In addition, it is worth trying to log into the social network from a computer through a different browser.
Viruses
The most annoying source of complexity that prevents you from opening a chat page is viruses and malware. The only way to eliminate the impact of destructive and harmful files on your computer is to use antivirus and conduct a full, large-scale scan. At the same time, the choice of antivirus program is not decisive, the main thing is that it is effective and reliable.
Additionally, it is worth checking the hosts file located in the system folders of the C drive. Sometimes special restrictions are made to it, prohibiting opening individual pages and portals. As a result, VK does not load messages or is completely unavailable for visiting.
Messages do not open in the mobile version of VK
The occurrence of problems in the mobile version of a social network is practically no different from problems in the browser version of the site. Accordingly, the procedure will be the same. Usually users are advised to:
- restart your smartphone;
- log out of your account and log into your account again;
- clear the application cache and delete the history of its use and visits from the phone;
- uninstall the application and reinstall it.
Naturally, after each performed action, you need to check whether the error has been eliminated. This will avoid unnecessary manipulation and help you get back to communication faster.
What to do if messages do not open in VK or does not load?
In the most difficult situations, when the user does not open Vkontakte messages, and all the technical reasons described above have been verified, the last way out of this situation remains. It consists in contacting social network support agents. It is important to take into account that the message he wrote must contain the most detailed and complete information about what happened. This will allow them to quickly figure out and solve the problem.
Why can't messages in Vkontakte dialogs open?
- Reload the page by pressing F5
- If changing the browser does not help
the point is, this is not a problem with your internet connection or browser. the point is in the bug of the site itself in contact . sometimes such problems appeared for everyone, regardless of which browser the person is using. try reloading the page, or come back later.
Maybe this is a connection problem and you just need to fix it. And then refresh the page. But in most cases, these are problems on the site itself and you will not be able to fix this until everything is solved by itself.
Also on the site there are often late messages and again problems on the site itself.
Just yesterday I ran into a similar problem. No messages were displayed when opening dialogs! That is, you could see a list of all the dialogs, but you could not open them.
In such a situation, the first step is to reload the page. If this does not help, then you can try to open messages through the mobile version of the site or through the mobile application. Often, VKontakte problems affect only the full version of the site.
If all else fails and messages still do not open, then you just have to wait for the VKontakte employees to fix the problem. This usually does not take more than 30 minutes.
The very first thing to do is refresh the page. This usually helps. If it does not help, then you need to wait a little.
If time has not yielded results, then try to log in from another browser.
I faced this problem more than once. In most cases, it is related to site problems and is fixed in the next hour. The user himself cannot influence the speed of solving such a problem.
If the failure occurred in your browser, then you need to refresh the page with dialogs by pressing F5.
This happens periodically, I think it's the site itself hangs. I see that I have messages, I click, but they do not open, and even multiple page reloads do not help. There are two options: either log in later, or try to log in from another browser.
What you need to do:
3.Download the ccleaner program to your computer. In order to find and download it on the Internet, you just need to enter the name of the program, it cleans out all unnecessary information that may interfere.
4.Clean your computer once a week (by doing a full scan)
5. And then you won't have a problem !!!
And this happens to me periodically, I see that there are messages, I click to open, but nothing. But everything else works. Well, refreshing the page helps me, though not always, sometimes I have to restart my computer or log in from another browser.
In fact, this is a fairly common problem on the site itself, as far as I know. It happened more than once. Try reloading the page, or just wait, log in from a different browser.
But, in those cases when I and my comrades in misfortune faced this, the problem was precisely internal. Over time, the problem was eliminated.
It happens to me when the contact itself gets stuck for some reason, and poorly transitions from page to page. Sometimes it helps just to wait, not to poke it. Down a little, and then it works fine again. And sometimes you have to close the tab, and then reopen it to remove the blockage.
People in our workplace also complain, and they often have this. They are helped by either restarting the computer, or having to close the tab, then open it again, or go to the page from another browser.
