Registration of a Personal Account with the mobile operator Velcom provides an excellent opportunity for all subscribers to independently control their funds spent on cellular communication, install applications that are beneficial and convenient for them, and many other opportunities.
Registration of a personal account Velcom (Velcom)
Registration of a Personal Account begins with the fact that you need to enter the address of the telecom operator http://internet.velcom.by. and go to the official registration page of the operator's personal accounts. Enter your phone number and you should receive an SMS with a temporary password for the first login. This code is valid for 1 hour. Next, you need to go to your account and change the password combination. This password is permanent - valid for 1 year. Registration is over. Now you have a personal account in Velcom.
Login to the personal account Velcom (Velcom)
To go to the Velcom Personal Account (Velcom), you need to go to the login page https://my.velcom.by/, enter your phone number and password.
Password recovery from Personal Account
If you forgot your password, you can request a new one. To do this, there is a section "Forgot your password" on the login page. It contains instructions on how to proceed to get the password. So, you need to dial the short number * 141 * 0 # and make a call. Then enter the password 5-10 digits long. After you have been confirmed that the actions performed are correct, you can use a temporary password and log in with it to your Personal Account.
What is useful in the Personal Account
In the Personal Account, each subscriber can perform many different operations, in particular: check the balance, clarify traffic, tariff plan, if necessary, change the tariff or disable it, check the remaining minutes and bonuses, connect the Internet.
Velcom's personal account gives subscribers the opportunity to manage services and receive information of interest from a mobile operator. The user can register on the site, the procedure will take no more than 5 minutes. With the help of the service from Velcom Belarus, it is easier to monitor the balance, as well as activate and deactivate various options.
Registration of a personal account by Velcom
Before logging into the electronic system, registration is required. To do this, go to the service: my.velcom.by. Next, you need to follow the step by step instructions. It is important to note that only owners of the Velcom number can use the Personal Account. The procedure is carried out exclusively online, so you need to have access to the Internet.
Procedure:
- You should go to the Velcom website and select the "Personal Account" section in the upper right corner of the page.
- Now you should click on "Register" and fill out the form.
- You need to indicate your phone number, then select the identification option, for example, via SMS or USSD. When choosing a method using SMS, you need to click on "Send confirmation code". The resulting figures should be entered in the registration form.
- Be sure to come up with a 5-character password and repeat it.
- When all the information is filled in, you must click on "Register".
- After that, the subscriber will be able to enter the Personal Account of Velcom Belarus. There it is recommended to change your temporary password to a permanent one, which will be valid for a year. If all the data was entered correctly, then registration will take place without problems. After that, you can constantly use your personal Velcom profile to perform various tasks.
Login to Velcom Personal Account
If you have previously used Velcom's Personal Account, you will not have to register again. It will be enough to go to the site and enter your login information. The procedure is easy, you can follow the instructions to speed up the process. 
How to enter your Personal Account:
- You need to go to the site of the operator VELCOM, then select the "Login" option in the upper right corner.
- If everything is done correctly, you will see the inscription "Welcome".
- You must enter your phone number and valid password. It is important to remember your details exactly so that you can go to the user's Personal Account.
- After specifying the information, you need to click on the "Login to your account" button. If everything is done correctly, then the transition will be made.
It should be noted that you can go to the Velcom Personal Account through the application. You will need to install it on your mobile phone and then log in to the system. You do not need to re-register yourself as a user. You need to indicate your password, which is used for authorization in the Velcom Personal Account.
Password recovery
There are situations when you cannot remember the password from your personal account. In such a situation, you can recommend not trying to re-register, but to restore the lost data. You will need to go to the Welcom website, and then follow the instructions.
What you need:
- In the upper right corner, click on the "Login" button.
- In the window that appears, there will be an inscription: "Forgot your password?" You will need to click on it to restore the lost data.
- A form for filling out will appear, in it you will need to indicate your information. You should enter the phone number, select the identification option, for example, via SMS. The code received in the message must be indicated on the website.
- It will ask you to come up with a new password, which will contain up to 10 characters. You should repeat it, and then click on the "Recover password" button.
If everything was done correctly, then you will be able to log in to the site using the new data and enter the Velcom Personal Account. If you forget your password again in the future, then you can restore it at any time. The main thing is to have access to the phone number that is linked to the profile.
Subscriber's personal account overview
After you register and log in to the site, your Velcom-ISSA RB account will appear. It is convenient to use for different purposes, the service helps to manage the number and monitor the state of the personal account. The personal information will indicate the personal data of the subscriber, the current balance, as well as the rest of the traffic on the Velcom number. 
In the financial section, you can get data on installments, payments made, as well as unconfirmed payments. There you can also pay for cellular services using a bank card. If necessary, you can cancel the erroneous payment.
There is a section in the Personal Account for managing tariffs and services. Through it, you can connect and disconnect Velcom services, change the number, activate the mobile Internet. You will be able to connect voice mail, call forwarding or suspend the use of all cellular functions.
Through Feedback in your Personal Account, you can write to the support service and get the information you are interested in. It will be possible to resolve all important issues and get help from the operator Welcom.
The service is easy and convenient to use, therefore it is recommended for all subscribers. It is important not to disclose your password to anyone so that attackers do not gain access to the service. If data theft occurs, it is recommended that you immediately inform Velcom employees about it.
Using USSD commands, you can receive reference information about the services of the mobile operator "VELCOM", connect and disconnect them. To do this, you need to perform a simple action - type a certain combination of characters on your smartphone.
General rules for using commands
The USSD commands sent by you do not remain in the gadget's memory. You can also use requests while roaming. Of course, the roaming partner must support USSD.
Using the USSD menu is free. If you connect to a paid service, the system will warn you about the cost.
Please note: USSD requests must begin with an asterisk (*) and end with a hash (#).
Between these characters, you need to dial the short number of the operation being performed. After typing a combination of characters, press call.
Checking the balance and balance of Internet traffic
With the help of these commands, you can check your account balance, find out how many minutes you have left, SMS, MMS, megabytes of mobile Internet, top up your mobile, refuse to receive invoices by e-mail, etc.
| Operation name | USSD command |
| Checking the balance in the account | *100# |
| Find out how many minutes, SMS, MMS, megabytes of mobile Internet are left | *100*1# |
| Find out how much you have to pay monthly | *100*3# |
| How many minutes remain within the Velcom international 100/250 service, megabytes within the ITV Velcom service | *100*4# |
| Debt information for contract subscribers | *100*5# |
| Information about the number of minutes of calls in a closed subscriber group | *100*11# |
| Find out the rest of megabytes in "Roaming.Online" | *100*12# |
| Checking the possibility of quick shutdown of services in the presence of debt | *100*51# |
| Registration of a payment that has not been confirmed | *141*1# |
| How to check how much money is left on the account of a "Privetik" plan subscriber | * 101 * Subscriber's number # |
| "Please call me back". The person will receive an SMS from you with a request to call back | * 131 * subscriber's number # |
| Top up mobile card with fast payment | *141*4# |
| Change the e-mail for which invoices are issued | *141*5*1# |
| Repeat closed period invoice | *141*5*2# |
| Unsubscribe from receiving invoices by email | *141*5*3# |
Service information and management
The USSD commands presented in this block are intended for viewing information about connected services, number and tariff, switching to a contract and prepayment, etc.
| Operation name | Request code |
| What services have I connected | *141*2*2# |
| What services can I connect | *141*3# |
| My phone number and current tariff plan | *141*2*1# |
| How to change tariff | *141*3*4# |
| View number in international format | *147# |
| Disable service "What's New" | *404*0# |
| How to activate the service "What's new" | *404*1# |
| How to enable or disable SMS-mailing | *114*1# |
| Connect to listening to ACCA news or disconnect this service | *114*2# |
| Setting up the reception of USSD messages in Latin letters | *115*0# |
| Receiving USSD messages in Russian | *115*1# |
| Conditional call forwarding in roaming | *117# |
| How to connect minutes for all operators | *118# |
| Service "back in touch". Your subscribers will receive an SMS message that they can call you | *133# |
| Switching to a contract | *145# |
| Switching to prepayment | *145*9# |
| Service "Number identification restriction". Service connection (disconnection) | *200*2# |
| Melofon service. How to enable or disable it | *424# |
| "Voice mail" | *441# |
| How to connect or change your "favorite number" | *141*3*3# |
| Pause service | *141*3*5# |
| ISSA, connection and disconnection | *141*3*6# |
| How to get the CCIS password | *141*0# |
| How to connect, disconnect, change the package for Manager Plus users and "Director package" services | *141*6# |
| USSD help | *141*9*1# |
MMS and mobile internet management
| Operation being performed | USSD code |
| Set up mobile Internet, MMS, "Mobile TV" service on your phone | *135*0# |
| Checking MMS, receiving a test message | *135*0*5# |
| How to connect or disconnect "Mobile Internet", change the megabyte package | *135*1# |
| How to enable MMS or disable them | *135*2# |
| Connected package details megabytes | *135*3*1# |
| Information about the connected megabyte package, its price and the date when money for the service will be debited from your account | *135*3*2# |
| How to find out your static IP | *135*4# |
| How to enable (disable) "Antivirus" | *135*5*1# |
| How to enable (disable) the "Firewall" service | *135*5*2# |
| "Children's Internet". How to connect or disconnect | *135*5*3# |
| How to get extra megabytes. For users of tariffs WEB Start, WEB 4, WEB 8, WEB 16 | *135*7# |
Roaming service management
| Operation name | Request code |
| How can I activate the service "International calls" | *141*3*1*1# |
| Refuse the service "International calls" | *141*3*1*2# |
| Subscribe to the service "Velcom international" | *141*3*1*3*1# |
| Cancel the service "Velcom international" | *141*3*1*3*2# |
| Start using the "International roaming" service | *141*3*2*1# |
| Cancel the "International Roaming" service | *141*3*2*2# |
| Subscribe to the "Roaming Vacation" service package | *141*3*2*3*1# |
| Connect (or disconnect) to "Roaming Business" | *141*3*2*3*2# |
| "Roaming.Online". Connection. | *141*3*2*3*3# |
| Viewing information about Velcom partners in roaming | *141*3*2*4# |
| Duration of "Roaming.Vacation", "Roaming.Business" | *141*3*2*3*4# |
What is "Balance Plus"
The mobile operator VELCOM has a Balance + service. With its help, you can find out what additional services are available for connection. The relevant information can be displayed as a response to the * 100 # request.
To activate (deactivate) the "Balance Plus" service, dial * 149 # and press the call.
"Balance Plus" can be used to connect services:
- "King of the Hill";
- "English lessons";
- SMS subscription;
- USSD sports;
- "Laughter call";
- Fanbox;
- "Surprise."
USSD requests are an easy and quick way to get the information you need from your mobile operator. One has only to enter the required request in your phone. However, it is simply impossible to remember all of them. So save and use the KB directory with all USSD requests for velcom subscribers.
General information:
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Information about the balance at the time of the request |
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Information about the remaining minutes, SMS, MMS and Internet traffic included in the subscription fee |
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Information about the amount of the monthly payment, the remaining amount for payment of goods in installments and the date of completion of the write-off of contributions |
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The rest of the included minutes of the velcom international service 100/250, the rest of the Internet traffic of the “ITV velcom” service package |
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Information about the amount due for the last invoice, for clients working without prepayment |
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Information about the number of minutes of made outgoing calls within the Closed Subscriber Group (ZAG) |
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The total number of minutes used when calling a "favorite" number (tariff plans "Pair", "Time for pairs") |
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The ability to quickly disconnect communication services in case of debt |
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Registration of unconfirmed payment |
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Checking the balance of a subscriber of the "Privetik" tariff plan (available to velcom subscribers, whose number is assigned as a "favorite" by the subscriber of the "Privetik" tariff plan) |
* 101 * Subscriber's number Hi # |
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“Waiting for a call”: the subscriber, whose number has been indicated, will receive an SMS notification with a request to call you back with your number. |
* 131 * Company subscriber number # |
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Account top-up with express payment card |
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Change of postal address for delivery of invoices to e-mail |
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Repeat invoice for the closed period by e-mail |
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Refusal to receive invoices |
Information and service management:
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Operation |
USSD request |
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Information about connected subscriber services |
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Information on the list of services available for connection |
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Information about phone number and tariff plan |
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Change of tariff plan |
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Information about your number in the international format |
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Setting / canceling the ban on listening to ACCA news |
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Receiving USSD messages in transliteration |
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Reception of USSD messages in Russian |
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Setting / canceling the ban on the use of conditional call forwarding in roaming |
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Connecting minute packages to all networks |
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“Connected again”: all velcom subscribers who called you at a time when you were unavailable or your phone was busy will receive an SMS notification when you are in touch again |
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Providing the opportunity to work without prepayment |
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Switch to prepaid work |
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Activation / deactivation of the Stopitsot service (available to subscribers of the Kedy, Polukedy tariff plans) |
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Activation / deactivation of the service "Anti-identification" |
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Activation / deactivation of the Melofon service |
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Connecting / changing a "favorite" number (not available on tariff plans "Own Network", "BUSINESS.PRO", "BUSINESS.PRO.WEB") |
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Activation / deactivation of the "Pause" service |
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Connecting / disconnecting ISSA |
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Receiving the CCIS password |
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Connection / disconnection / change of the package within the framework of the "Director package" service for the tariff plan Manager + |
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USSD help. |
Mobile Internet and MMS:
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Operation |
USSD request |
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Receiving settings for the "Mobile Internet" service, MMS, streaming video ("Mobile TV"), all available |
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Receiving test MMS |
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Connecting / disconnecting the Mobile Internet service, changing the Mobile Internet service package, changing / deleting an application for changing the Mobile Internet service package |
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Connecting / disconnecting MMS |
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Information about the connected “Mobile Internet” service package and access point |
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Information about the connected package of the "Mobile Internet" service, the cost of the package and the date of the next write-off of the cost of the package |
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Provided Static IP Address Information |
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Activation / deactivation of the "Antivirus" service |
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Activation / deactivation of the "Firewall" service |
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Activation / deactivation of the "Children's Internet" service |
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Connecting additional traffic to WEB Start, WEB 4, WEB 8, WEB 16 |
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Activation of services "Roaming. Vacation", "Roaming Business" |
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Disabling the services "Roaming. Vacation", "Roaming Business" |
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Information about roaming partners |
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Term of validity of services "Roaming. Vacation", "Roaming Business" |
INTERNET SUBSCRIBER SERVICE SERVICE (ISSA)
The Internet subscriber service (CCIS) is a service that allows you to independently obtain financial information about your personal account, make payments, change the set of additional services and perform a number of other operations.
You can use the service at any time of the day by visiting the website www.internet.velcom.by.
How it works
For VELCOM subscribers (except PRIVET)
* to clarify personal information: data on the tariff plan, method of calculation, date of registration in CCIS;
* receive financial information about the history of your payments;
* find out the rest of the minutes, MMS and GPRS-traffic included in the monthly fee, if it is provided by your tariff plan;
* top up the balance using an express payment card;
* manage the account: the ability to view the details of the invoice for the last two months and accruals for the open period, as well as order a repeat invoice for the closed period to the email address or change the invoice delivery address;
* change the tariff plan;
* enable and disable some additional services;
* contact the specialists of the service department on various questions about the company's services;
* change the password for access to CCIS.
For PRIVET subscribers
After connecting the service and registering on the website www.internet.velcom.by, you can:
* receive information about the balance of the personal account;
* change the tariff plan;
* activate and deactivate the MMS service;
* change the access code;
* define and change the tariff zone (only for users of the PRIVET tariff plan, ZEMLYAKI!);
* follow the history of payments;
* replenish the balance of the personal account using PRIVET prepaid cards;
* find out the history of status changes since the last transition to the "Active" status;
* receive details of outgoing calls.
How to connect
Subscribers of the company (except for PRIVET subscribers) - individuals, citizens of the Republic of Belarus - can activate the service in the sales and service centers of the company or from official attorneys on the basis of an application established by the company, upon presentation of a passport.
PRIVET subscribers can connect CCIS on their own using the USSD request * 126 * 5 # and the call key. In response to the received USSD request, you need to specify the PUK 1 code of the SIM card used.
After connecting to the ISSA service, you need to register on the page www.internet.velcom.by. To do this, you must enter your subscriber number, and then send a USSD request (* 141 * 0 # and the call key). In response, you will receive a unique 6-digit password (it is valid for 1 hour).
To change the password, use the "Advanced" menu item. You can choose any combination of six digits for your personal password, as well as set its validity period up to 1 year.
Attention! Actions performed by means of CCIS using a password are equated to actions performed by the subscriber personally. The subscriber is personally responsible for the safety of his password. In case of its disclosure, it is necessary to personally inform the specialists of the company's service department (upon presentation of a passport).
Password lockout
Subscribers of the company (except for PRIVET subscribers) can temporarily block access to the password. To do this, you need to call the information service at 410 or 411-0, and after that, to get a new password, contact the VELCOM sales and service center or the company's official attorneys with an identity document.
Disconnection
Subscribers of the company (except for PRIVET subscribers) can disable the ISSA service at their discretion by personally contacting the sales and service center of the company or to the official attorneys of the company and submitting an application (upon presentation of a passport)
PRIVET subscribers can independently disable CCIS by using the USSD request * 126 * 5 # and the call key. To use the service again, you need to reconnect it using a USSD request and register on the website www.internet.velcom.by.
How to use
After connecting and registering the service, you need to enter the CCIS system on the website www.internet.velcom.by using your password. By selecting the appropriate menu item, you can perform the necessary operations, following the prompts of the system.
Attention! Correct operation of CCIS is guaranteed when using the Internet Explorer browser (version not lower than 5.5).
The ability to work with the CCIS service is provided free of charge. The cost of services assigned / changed through CCIS is determined in accordance with the company's tariffs in effect at the time the service is assigned.
Official rules for the provision of the service "Internet Service of the PRIVET Subscriber Service".
