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For the head of the service department, for the PO, GT, service personnel: Control and coordination of work High-quality planning Efficiency of actions in case of ... problems arise Simplification of processes ... interaction Benefits for the business
Flexible definition of .... Service level agreements Escalation for all types of .... Commitments, forwarding alerts Graphical presentation in .... Real time of key .... Performance indicators and .... Efficiency Message templates provide .... Structured data transfer Services with support of SLA
- Nikolay Fedorovich, please state the essence of the project in a popular way.
All activities of any station can be divided into two parts - operation (delivery of marketable products in the form of electricity and heat) and the processes that ensure it. In terms of operation, TGC-1 has been introducing automated process control systems (APCS) for a long time, but in terms of managing supporting processes before MAXIMO, there was nothing like this in the Russian power industry. Physically, MAXIMO is a database management system, of which there are about 300. For example, the equipment base, which includes all "bolts and nuts", contains myriads of units, the spare parts base - hundreds of thousands, the personnel base (both its own and contractors) - tens of thousands…
The advantage of the system is that all heterogeneous information about an asset, for example, about a specific pump, is brought together and adapted for perception. MAXIMO monitors the status of this pump or any other unit throughout its entire life cycle - from the beginning of design to scrapping. And it is impossible to delete information from the system. She remembers all the actions related to the asset - how long the unit worked and in what modes, how many times it stopped and how many starts were made, who, when and what repair work was done. It allows you to determine whether it needs replacement or extension of the resource. Or to reveal the cause of the defect - that first domino that fell, which caused a chain reaction ...
The most interested link in the implementation of MAXIMO is the shift operating personnel. Previously, as it was: you make an entry in the defect log, and the defect hangs for a month, two, six months ... For example, as there was a leak, it remained so. People gave up their hands.
"What am I going to write in a magazine for nothing?" - they reasoned. And in MAXIMO, any record, any fixation of a defect starts a standard process: try not to react in due time - a red line immediately appears on the computer screen with an alarming record “time was violated” and does not disappear anywhere.
Most of all from this "suffered" the lower management. Previously, its representatives often reasoned like this: I fixed a defect, and my hands would reach him in the summer ... Maybe. And now, like it or not, you will have to take some action. The change gets a quick reaction to their comments. This encourages the operating staff.
Another reality
In order for the system to work effectively, do employees need to log all their actions into a computer?
Yes. But the system absolutely does not contradict the current work of the staff. Today, we have about 40 documents on shift, which accompany operational (and not only) activities. On the shift manager's desk there should be an operational log, a defect log, a work log, a local log and a dispatch log and much more ... But if all these documents are kept electronically within MAXIMO, the efficiency of work will only increase, and the number waste paper will decrease sharply. At the first stage of MAXIMO operation, we clearly understood: our employees can and want to work with such a system. The load on them has increased slightly. They do everything the same, but just in a different, INFORMATION ENVIRONMENT. It would seem a small nuance, but extremely important.
- Does MAXIMO at Pravoberezhnaya CHPP differ from their Finnish counterparts?
There is no such system that we have built in Finland itself. The Finns offered us their most advanced ideas. So, in comparison with our system, the Finnish counterparts, paradoxically, are somewhat outdated.
SAP and MAXIMO are not competitors
- When will the system be fully implemented at Pravoberezhnaya CHPP?
After about a year. Although, as you know, there is no limit to perfection. MAXIMO allows you to do a lot. But do we need everything? The system has about 120 modules. We use about 30, in the future we will use about 50. That is, less than half of the system's capabilities. Whether it is worth developing the full functionality is a big question. For example, if the SUPIZ is working now, there is no need to replace it. Better to connect to it and use its capabilities. Fortunately, MAXIMO is an open source system and can be integrated with anything, unlike, for example, the German SAP, which needs to be reprogrammed for every gesture. MAXIMO is an advanced WEB-technology, all work is done on central servers. End users do not have client software, they only need a communication channel to the central server and a shortcut with its address. Considering the geography of TGK-1 facilities, try to switch to a new version of the system with other technologies.
- How do you think the two systems could be ideally combined in TGK-1?
The movement of physical components is MAXIMO, the movement of financial flows is SAP. Warehouses - MAXIMO, orders, purchases - SAP. It's not SAP's task to poke around with nuts, bolts, iron. MAXIMO does this beautifully. Based on this, it is reasonable to implement MAXIMO at the station level, and SAP at the branch level.
Vladimir Runov
Jython Rocks Maximo remote method invocation example - setup PyDev in Eclipse Environment - read XLS into Maximo Carsten Frentz - Bernt Senior Client Technical Professional IBM Software Group Cloud & Smarter Infrastructure What is this deck? Evolution of keystone charts: Optimizing the World's infrastructure For what audiences and when? Tivoli Executives at events: e.g. Connect Events Tivoli Executives & any Seller on sales calls Overview Leverages key messages from Pulse: Scott, Danny, Deepak, Robert Provides a simple, unified story line Introduces the overarching client business opportunity & challenge Introduces IBM's differentiated capabilities: Cloud, Mobile, SPI, SI VISIBILITY CONTROL AUTOMATION
The Definitive Guide to Jython, written by the official Jython team leads, covers Jython 2.5 (or 2.5.x), from the basics to more advanced features. The Definitive Guide to Jython is organized for beginners as well as advanced users. The book provides a general overview of the Jython language itself, but it also includes intermediate and advanced topics. This book is also presented in open source and licensed through Creative Commons 3.0 You can read the book at or check out the source at the book project on bitbucket at
Jython Install Instructions http://jython.org/
Jython Language Intro based on Barry’s devworks articles http://jython.org/
PyDev is a third-party plug-in for Eclipse. It is an Integrated Development Environment (IDE) used for programming in Python, Jython and IronPython development. It comes with many goodies such as: Code completion with auto import Syntax highlighting Code analysis Refactoring Mark occurrences Debugger Remote debugger Tokens browser Interactive console Unittest integration and many others PyDev home: Requirements Java 6 or higher (java 7 recommended) At least one of: Python (2.1 or newer) Jython (2.1 or newer) IronPython (2.6 or newer) and Eclipse (3.2 to 3.8 / 4.2) 
recommended instruction Install Jython and Java before installing Eclipse Install Eclipse Standard SDK / Kepler Release v4.3 Use 32 Bit Operating System for your machine (even if your Operating System is 64 Bits) This file is about 180 Mb so it might take a while to download fully. Move this file to a more permanent location, so that you can install Eclipse. Jython and Java should be installed before installing Eclipse. Unzip 
recommended instruction After Restart, click Window and then click Preferences. Click Window, hover over Open Perspective. Select PyDev (blue label on the Eclipse window will change to PyDev - Eclipse SDK). add libraries ... businessobjects.jar [MAXIMO business logic] [extract from maximo.ear] icu4j.jar [provides globalization technology into Java] [extract from maximo.ear] jxl.jar [xls read / write… download from]
if __name__ \u003d\u003d "__main__": import psdi.util.MXException as MXException try: session.connect () except MXException, conex: print "conex.getErrorGroup ():", conex.getErrorGroup () print "conex.getErrorKey ():", conex.getErrorKey () print "conex.getDetail ():", conex.getDetail () print "conex.getDisplayMessage ():", conex.getDisplayMessage () woset \u003d session.getMboSet ("WORKORDER") wo \u003d woset.addAtEnd () # wo.setValue (“WONUM", "& AUTOKEY &") wo.setValue (“DESCRIPTION", "test description") woset.save () except MXException, mboex: print "mboex.getErrorGroup ():", mboex.getErrorGroup () print "mboex.getErrorKey ():", mboex.getErrorKey () print "mboex.getMessage (mboset):", mboex.getMessage (woset) session.disconnect () 
if __name__ \u003d\u003d "__main__": from java.io import File from jxl import * import psdi.util.MXSession as MXSession import psdi.mbo.MboSetRemote as MboSetRemote session \u003d MXSession.getSession () session.setHost (": 13400 / MXServer") session.setUserName ("maxadmin") session.setPassword ("maxadmin") session.connect () maxdomain \u003d session.getMboSet ("MAXDOMAIN") maxdomain.setWhere ("DOMAINID \u003d" CREWID "") maxdomain.reset () alndomainset \u003d maxdomain.getMbo (0) .getMboSet ("ALNDOMAINVALUE") workbook \u003d Workbook.getWorkbook (File ("C: \\\\ temp \\\\ import.xls")) sheet \u003d workbook.getSheet (0) for row in range (1, sheet.getRows ()): alndomain \u003d alndomainset.addAtEnd () alndomain.setValue ("VALUE", sheet.getCell (0, row) .getContents ()) alndomain.setValue ("DESCRIPTION", sheet.getCell (1, row) .getContents ()) alndomainset.save () session.disconnect () Import der Klassen - Java Basis Klasse - JXL Java API read / write XLS - MAXIMO businessobjects Referenz auf MAXIMO Session und Aufbau einer Verbindung Public interface für den Zugriff auf MAXIMO BusinessObjects Öffnen des XLS Files Lese für alle XLS Zeilen die Spaltenfelder 1 + 2 und lege einen neuen Datensatz in ALNDomain an Speichern und Abmelden 
interesting https: // www. ibm. com / developerworks / community / wikis / home
interesting lang \u003d en #! / wiki / IBM% 20Maximo% 20Asset% 20Management / page / Configuring% 20and% 20customizing Configuring and Customizing For information about configuring and customizing Maximo Asset Management, select from the following links. Configuring the user interface Adding a new field using Application Designer: View a beginner tutorial on how to add a new field to an application dialog using Application Designer. Customizing Headers with corporate colors and logo: Learn how to customize the Maximo Asset Management header with your corporate colors and logo. Hiding sections of the user interface: Learn how to improve usability by hiding sections of the user interface that are not needed by your users. For example, you might want the approvers of your work orders to see only the main Work Order tab of the Work Order Tracking application and not be distracted by any of the other tabs. Making long description a text field: Maximo Asset Management 7.5 added the ability to use a Rich Text Editor for the long descriptions. Learn how to configure the product to use the text area for long descriptions again. Stylize a label or text control to draw attention to a field or value: Learn how to draw attention to a particular field by stylizing its label or internal text. Application configuration best practices: Learn how to use the Application Designer to customize your user interface. Adding information to the user interface: Learn how to add additional information, such as fields or sections into an application to improve the efficiency of your users. UI Best Practices for Products Built on Tivoli "s process automation engine: This document describes the screen layout features, UI style and details, and accessibility features that result in an optimally usable product UI. Follow the best practices that are provided in this document to ensure that the UI remains consistent, accessible, and easy to navigate and use. UI framework event handling: Learn how the user interface framework handles events when users press buttons or interact with widgets. Rich Text Formatting in Maximo and SmartCloud Control Desk 7.5: Learn how to add rich text to long descriptions and other parts of the user interface. Customizing help Help Customization Toolkit: Use the Help Customization Toolkit to install and develop a custom plug-in for Maximo Asset Management 7.5 and add this plug-in to your product information center. Separating Maximo Help files from WebSphere Application Server admin files: Learn how to deploy the MxEclipse application to create a standalone Eclipse information center that allows you to separate the Maximo files from the WebSphere admin files. Cloning application help in Maximo 7.1: Learn how to clone help for cloned applications in Maximo Asset Management Version 7.1. Customizing with automation scripts Customizing Maximo with Scripts: For Maximo Asset Management version 7.5, learn how to use scripting to customize many components without writing java code or rebuilding the EAR file. Maximo Scripting: Script compilation and caching: Learn how Maximo executes automation scripts saved in the database. Maximo Scripting: Date Dizziness - Part 1: Learn how to use scripts to calculate elapsed time based on date and time measurements in Maximo business objects and how to present that information in the user interface. Maximo Scripting: Date Dizziness - Part 2: Learn a Java-based approach to calculating dates through a scenario in which an escalation executes a scripted action. Maximo Scripting: Date Dizziness - Part 3: Learn how to implement a JavaScript-based script to calculate dates. Multiple language environments Attribute and domain functions: This article provides an overview of attribute and domain functions for multiple language environments, including the Maxattribute.Localizable, Maxattribute.Mlinuse and Maxattribute.Mlsupported attributes and ALN- / SYNONYMDOMAIN. Configuring a Start Center for multiple language environments: This article describes how to configure start centers for multiple language environments and provides an example that describes how to configure for Dutch and English. Hints and tips for multiple language environments: This article provides useful hints and tips for users who have multiple language environments. Customization Detection Tool: Learn how to use a tool that can locate customizations for objects, attributes, and service classes that have been extended and / or added to. Configuring Colors in Assignment Manager: Learn how to assign colors based on priorities in the Work List of the Assignment Manager application. Deploying clustered configurations: Learn how to deploy a clustered configuration for Maximo Asset Management. Introducing Interaction Setup: Learn how to update an object or workflow assignment by sending an with a number prompt. This enhancement provided with Maximo Asset Management is device independent and updates can be made by laptop, smartphone, tablet and other devices on a wide range of existing networks and carriers. Maximo business object development: View best practices for developing Maximo business objects (MBOs). Skip fields during duplication: Learn how to skip user-defined fields during duplication of a record. Related pages Configuring the Maximo Enterprise Adapter for SAP Applications without SAP NetWeaver Process Integration: Learn how to configure an alternative middleware component to support integration between Maximo Asset Management and SAP ERP, version 6.0.
Renowned provider of consulting services and software for service and asset management. Its clients include many of the largest enterprises in the world that use MRO solutions to effectively manage the procurement, storage and decommissioning of assets (manufacturing equipment, plants, vehicles, IT software and hardware) in various industries such as manufacturing, utilities , electricity, pharmaceuticals and communications.
MRO Software is one of the veterans of the computer industry. It was founded in 1968 (first called PSDI) and has since been headquartered in Bedford, Massachusetts, USA. Its key product is Maximo, a strategic asset and service management software system that can be used in conjunction with a variety of ERP systems. Maximo works with a variety of databases including Oracle, Microsoft SQL Server, and IBM DB2. The latest version of Maximo 6 (also known as MXES) is implemented on the J2EE platform as an SOA solution (the first Web-based version of this software appeared in the previous version, Maximo 5).
During 2007, IBM was finalizing the integration of the acquired software into its software family. The program, called IBM Maximo, is now being developed as part of the IBM Tivoli software development business.
Key features of the Maximo suite
The Maximo system is aimed at supporting the entire complex of enterprise assets throughout the life cycle of its operation and links asset management with the overall business strategy, solving the following main tasks:
- increase in capital productivity;
- reducing the cost of acquiring and using assets;
- making more informed decisions about assets;
- increasing the level of services provided;
- ensuring compliance with regulatory requirements;
- increasing the productivity of personnel;
- improving business agility;
- lower total cost of ownership of assets.
The software is implemented as a Maximo Enterprise Suite, which consists of six key subsystems that allow you to successfully manage existing assets (including production facilities, buildings and structures, vehicles), works, purchases, services, warehouses and contracts in order to achieve key business goals companies.
The specialized product allows the head of the enterprise, chief engineer, employees of the repair and maintenance service of the Assets, employees of all other divisions related to the processes of management, repair and maintenance of the Assets, can perform their functions more efficiently, reducing the volume of costs for maintenance and repair of the Enterprise Assets.
Using the system makes it possible to see all the assets of the enterprise from the inside, to see how your equipment and main systems function, to see where and how you can minimize costs, which prevents an increase in profits, an increase in productivity. You will be able to quickly receive consolidated information coming from the most remote divisions of the organization and, if necessary, detail this information down to the level of Assets, spare parts, materials, researching and analyzing your business, finding ways and opportunities for improving it and arranging existing problems.
Thanks to the MAXIMO system, the level of transparency of your business in terms of the main Assets increases, i.e. business manageability increases.
At the same time, MAXIMO does not require coordinated changes and business restructuring and does not replace other specialized applications that are in the enterprise (accounting, personnel, etc.). These applications can use the information that comes from MAXIMO. MAXIMO expands their functionality, peacefully coexisting with them and fulfilling its goal - increasing the manageability of Assets.
A feature of the MAXIMO system is that it increases the manageability of the assets of the enterprise, while reducing the costs of their maintenance. In this regard, MAXIMO allows:
From a manager's point of view:
Make correct and timely decisions: on the decommissioning of unprofitable Assets, on the acquisition of new Assets, on the need to modernize and reconstruct existing Assets, on the need to optimize M&R costs, etc.
The managers of many enterprises want to make reasonable decisions about the decommissioning of an asset due to its unprofitableness for the enterprise. Without all the information about the real state of the Assets at hand, it is difficult to identify problematic, unprofitable Assets and make decisions on their modernization or liquidation.
Thanks to the MAXIMO system, managers have the opportunity to receive both in the form of reports and in real time information about:
- What Assets are there and where are they located?
- Their condition, value and business importance?
- What processes and operations are performed with Assets during the Life Cycle?
- What are the costs of maintaining and repairing the Assets?
- Who is responsible for each of the maintenance and repair processes for each type of Assets?
- When should you overhaul or replace fixed assets?
- To what extent do existing maintenance and repair processes meet business goals and market requirements?
- etc.
In addition, MAXIMO allows you to use modern methods of accounting and writing off the costs of repair and maintenance of the assets of the enterprise. Costs are written off "addressed" to each asset of the enterprise, thereby making this process absolutely transparent and reasonable, allowing you to keep statistics of costs in the context of each asset.
From the point of view of the head of the service and repair of the assets of the enterprise, chief engineer, chief technologist.
Control and coordinate the performance of maintenance and repair of equipment.
In the process of monitoring and coordinating the work performed on the repair and maintenance of the Enterprise Assets, it is extremely important for managers to obtain the information they need with a certain accuracy and within the required time frame. In the case of a poor organization of the information support process for managers, situations are possible when decisions have to be made almost “blindly”, based on incomplete or untimely information.
MAXIMO provides an opportunity in real time to monitor the implementation of planned and unscheduled works to ensure and repair the assets of the enterprise, control costs and make decisions quickly, coordinating the work of the relevant service.
From the point of view of the employees of the maintenance and repair service of the Company Assets:
High-quality work planning is simple and convenient.
MAXIMO makes it possible to significantly facilitate the planning of preventive maintenance and repair of Assets, providing the contractor with all the necessary information and tools.
Thus, two main tasks are solved: the costs of planning work are reduced, and the quality of planning is increased.
For a long time, it was believed that the ratio of planned repairs to unscheduled repairs should not go beyond 90% to 10%. If this ratio was violated and there was an increase in unscheduled repairs, then the plan for the implementation of preventive work was revised. In the modern world of the struggle of competitive advantages, it becomes urgent for enterprises to reduce the level of unscheduled repairs as much as possible, ideally to 0%, which is realized by improving the quality of work planning.
In addition, with high-quality work planning, there are no situations of downtime for repair services due to the lack of the necessary material or personnel, which, in turn, leads to cost savings.
It can be argued that the higher the quality of planning of preventive maintenance and preventive work, the less failures of Assets occur, the less downtime and equipment failures. To act promptly in the event of problems or failures in the operation of the Enterprise Assets.
In the MAXIMO system, a responsible employee is assigned to each Asset. In the event of a problem with any asset of the enterprise, information about this is immediately transmitted to the responsible and support service specialist, who can solve (eliminate) this problem. Thus, the response time to an incident that has arisen is significantly reduced and the asset downtime is reduced. To simplify the processes of interaction and transfer of information to other services that support the process of maintenance and repair of equipment: accounting, financial department, personnel department, logistics department, economic department, etc.
From the point of view of the finance department:
Timely receipt of correct data and correctly executed financial documents from the places of implementation of business transactions, which significantly reduces the workload of the financial and accounting department of the enterprise, and, accordingly, reduces the cost of restoring and reissuing documents.
From the point of view of the economic department:
Implement effective accounting of all costs for repair and maintenance of the assets of the enterprise, which makes it possible to make costs "transparent" and available for analysis in any aspect. Receive correct data in a timely manner to form a budget for the future period, which improves the quality of the budget being created and reduces the labor costs of the process of its preparation.
From the point of view of the logistics service:
Receive information and factual data (statistics of breakdowns, failures, difficulty in servicing) on \u200b\u200bthe quality of goods and equipment purchased from suppliers, information on the fulfillment by suppliers of their obligations, data on the performance of repairs under warranty, etc.
In order to avoid situations when the supply service, due to the lack of the necessary information, buys materials or tools of inappropriate quality or buys them from a supplier who is negligent in its obligations to accompany the goods, it is convenient to have at hand all the information about the quality of the goods of a particular supplier and the quality of the services they provide.
MAXIMO allows you to quickly receive information about suppliers and, based on the analysis of this information, make decisions about concluding contracts with them. Thus, the system insures supply service employees against unprofitable transactions and reduces maintenance costs through the use of reliable materials, components and tools. Receive timely information about the materials required to perform maintenance and repair of the Assets.
With the help of MAXIMO, logistics staff have access to information about the planned work and what materials and tools will be needed in the near future. This information allows you to correctly plan the work of the supply service (avoid rush and rush), order the necessary materials and tools from suitable suppliers and ensure their availability in the company's warehouse by the appointed time.
This ensures cost savings by eliminating repair downtime while waiting for the right materials. Optimize warehouse stock.
Often, a large amount of materials and spare parts are stored in the warehouses of an enterprise that are not in demand by the equipment maintenance and repair service for a long time. The storage of such surplus in the warehouses of the enterprise can lead to a significant increase in costs.
MAXIMO allows you to optimize stocks of spare parts and materials so that they are available at the time of scheduled or unscheduled repairs, but do not accumulate in warehouses and do not lie "dead weight".
Reduce prices for the procurement of materials and spare parts through the use of a centralized procurement service and consolidation of ordered lots of goods.
From the perspective of a safety engineer:
Reduce the risks of non-compliance with safety regulations when performing hazardous work.
MAXIMO allows you to inform contractors about safety rules when performing hazardous work, the necessary protective equipment. This function of the system relieves the unnecessary burden on the safety engineer and reduces the likelihood of danger to life and health of people.
IBM Maximo Asset Management
IBM Maximo Asset Management is one platform for comprehensive asset management systems. Systems based on it solve a wide range of tasks to improve the efficiency of property ownership throughout its entire life cycle, namely: accounting and analysis of indicators of the operation of real estate objects, reducing the cost of maintenance and repair of equipment and units, as well as ensuring the continuity of maintenance and repairs objects of operation.
- IBM Maximo technologies for increasing the agility of IT infrastructure and business (473KB)
A new player - Legal SoftWave - is getting active on the St. Petersburg software licensing market. The company is positioning itself as a niche player, mainly specialized in providing licensing services to software developers. It is interesting that, despite the fact that currently there are more than a hundred companies operating in the licensing market in St. Petersburg, there are not so many players serving the segment of software developers.
Legal SoftWave was founded in early 2008 in St. Petersburg. The company specializes in software licensing for enterprises in the Northwest region. In addition, in early 2009, preparations began for the opening of an office in Perm. Currently, Legal SoftWave employs about 10 professionals. Since 2008, the company has been an official partner of the world's largest IT vendors: Microsoft, Adobe, Corel, Kaspersky Lab, Eset, Symantec.
Initially, Legal SoftWave positioned itself as a niche player specializing in providing licensing services to real estate developers. Nikolay Platonov, Development Director of the company, spoke about the reasons that prompted Legal SoftWave to focus on this segment: “We entered the market with a clear idea of \u200b\u200bhow our business should develop. Since the licensing market is highly competitive, we thought it would be wrong to dissipate efforts and decided to focus on one niche. Since the backbone of the company previously worked in the development sector and is well aware of the specifics of this work, it was decided to focus specifically on the segment of software developers ”.
With this motive in May 2008, Legal SoftWave turned to Microsoft Corporation, which today is a key partner of the company. “Our idea - to provide licensing services to software developers - interested Microsoft, since there are not so many partners in the North-West market who are capable of competently advising developers,” says Nikolai Platonov.
According to experts, the development segment in St. Petersburg is very large both in terms of the number of companies and in terms of potential profit. At present, about 300 companies specializing in software development work in St. Petersburg. Among them, about 17 companies belong to the large business segment with a staff of 100 to 300 people. About 200 companies have between 30 and 100 employees. And another 150 companies are at the start-up level - young small developers. At the same time, it is interesting that in general, over 800 software vendors work in the Northwestern Federal District, among which only a few specialize in providing licensing services to development companies.
As for the audience of Legal SoftWave at the present time, about 50% of the total number of its customers are development companies. The remaining 50% are enterprises operating in other segments. In total, the company has about 70 regular customers. Among them: developers of billing systems for electric power industry, casual games, web applications, etc. In the future, Legal SoftWave intends to create several divisions, each of which will provide licensing services to a specific business segment.
Legal SoftWave emphasizes that the company deliberately abandoned the practice of software implementation, focusing on licensing services. Thus, at present, the core competencies of Legal SoftWave are licensing, evaluation and selection of software, as well as license management. The latter competency is a new service for the market in organizing and classifying existing licenses in the enterprise. Legal SoftWave noted that such a system allows to put things in order in the licenses already acquired by the company, which in the long term allows saving up to 30% within five years.
Legal SoftWave, according to its management, is "a pro-Western, customer-centric company focused on long-term customer relationships." Nikolay Platonov noted that the three key tenets of Legal SoftWave are competencies, guarantees and support. “In principle, all Western models are based on these postulates. The main thing for us is to create friendly relations with each client. We are focused on long-term cooperation. One of the options included in our services is informing the client about changes in licensing rules - a very dynamic area where the rules change once a month. We also place great emphasis on the competence and training of our employees, ”says Nikolai Platonov.
Interestingly, according to the results of the Microsoft Customer Satisfaction Index survey, which was conducted among corporate users, the level of customer loyalty of Legal SoftWave for all positions was fixed at 80%, which is a very high indicator. As for the promotion of Legal SoftWave's services, the company focuses on conducting seminars and master classes on partner products, as well as targeted mailing.
As already noted, the key vendor of Legal SoftWave is Microsoft. As Nikolai Platonov emphasizes, Microsoft is not only a partner, but also an assistant for the company. “In the process of working with Microsoft, we realized that this is a truly unique and ingenious machine created to help partners - the marketing resource that Microsoft gives partners is enormous. However, not everyone in Russia makes full use of these opportunities, ”says Nikolai Platonov.
Some of the most popular products include traditional Microsoft software, including Windows and Vista operating systems, Microsoft Office, and Exchange Server and Windows Server. In addition, portal solutions are gaining momentum at the moment - for example, in technologically advanced companies, SharePoint is in demand. Promising new products from Microsoft include Visual Studio Team System, which enables collaboration on a product development project, and Expression Studio, built for web development. “The last two solutions are not yet very popular in Russia due to the fact that people simply do not know about them,” said Nikolai Platonov.
Among the popular solutions of the Adobe corporation, Legal SoftWave notes the well-known Photoshop, as well as a wide range of products for printing. Note that at Adobe most of the products are combined into sets, each of which is "sharpened" for a specific specialization. For example, the Adobe Creative Suite was created for the designer of publishing systems for printing, web and mobile devices; Adobe Acrobat Professional is a system for the automated management of Adobe PDF documents; Adobe Flash Professional is an authoring rich interactive content development environment for digital, web and mobile platforms. As noted by Nikolai Platonov, the company is also planning a series of events on Adobe products, many of which are not very familiar to Russian users.
Legal SoftWave does not deny that the company has entered a highly competitive market. Let's remind that, according to Microsoft estimates, about 870 companies sell licensed software in the North-West region. At the same time, in the segment of corporate licensing, the largest players, which account for more than 75% of the market, are Polycom Pro, SoftLine, Astrosoft, Columbus IT. Then there are large system integrators, for whom the supply of licenses is a side, but a very large segment of activity. And in the last echelon there are small companies that also do not make a big emphasis on selling software. At the same time, there are practically no companies that work only in the field of licensing in the Northwestern Federal District. As for Legal SoftWave, the player is currently in the third echelon in terms of turnover, but by the end of 2009 he intends to enter the second.
“Competition in the software licensing market in St. Petersburg is quite serious, but often we are talking about price competition - some companies, why hide, simply dump. We are trying to focus on providing better services, which has a more beneficial effect on the development of the market in the long term, says Nikolai Platonov. - As for the financial crisis, in the midst of which Legal SoftWave entered the market, it plays into our hands. The reason is that the crisis is a deterrent to the company's growth - if we grew too fast, we could not manage the company well. In today's environment, we are growing a little slower, but at the same time building a stronger system. "
