Often office equipment users are faced with the need to find the answer to the question of why the printer does not scan. The cause of the problem may lie in the MFP / printer and personal computer, as well as in the connection between them. To find the source of the problem and determine why the scanner is not working, you need to look at several possible causes and try to eliminate them. If you are sure that the device’s scanner is operational, then check it by connecting it to another PC. If nothing helps, then, of course, you have to resort to the services of a service center.
Possible causes and solutions
So what to do if it does not scan an MFP? First of all, pay attention to the computer, which together with the printing device must be turned off, and then disconnect the power cable from both devices. Wait about a minute, and after reconnecting the power, turn on both devices. Thanks to such actions, the memory of the computer and multifunction device will be cleared, which will allow the MFP to work in normal mode.
But if the scan did not start, and the previously working multifunctional device began to give out different error codes, then be sure to eliminate them in a timely manner. You can find detailed descriptions in the instructions that came with the printer. In addition, the multifunctional device of almost any model makes it possible to perform scanning and copying in the so-called. service mode. To start it, first of all, turn off the device itself. Then hold the “Reset” and the “Power” button. Next, release the first button and double-click it (for different models, the number of such clicks can be different - read the device’s instruction manual for details). At the end, release “Power” and check if the printer began to respond to scan commands.
If the printer does not scan and the above recommendations did not help you, be sure to try reconnecting the USB cable. Pull it out and plug it into another PC port. It is advisable to organize such a connection not through a USB hub, but directly to a personal computer. Then, first of all, check if the printing device connected to it began to see the PC. If the printer has become visible to the computer, then try to scan and print a couple of sheets. 
Another reason that the printer prints but does not scan is the scanner drivers, which the user simply forgot to install. The question is what to do in this situation? So, if the PC does not see the scanner for this reason, then either from the website of the manufacturer of your office equipment and install it. If you don’t know what to download specifically, it’s better to download the full device driver. In addition, the reason may even lie in the installed driver, which simply “crashed”. In such a situation, you will have to uninstall it first and install the updated version.
In the event that the MFP prints, but does not scan, you will have to reset its settings. Also, this method will help in solving the following problems: the printer does not copy, has stopped responding to user commands. You should reset the settings from the device menu or using special software.
In addition, the device may stop scanning due to a breakdown in the power supply - most models connect to the electrical network using a similar part, just like mobile phones. You can solve the problem by purchasing and installing a power supply with similar characteristics.
In general, situations when the printer is working and the MFP scanner is not functioning are not uncommon. Especially such a problem takes the user by surprise when a normally printing printer still fails. According to some experts, an MFP scanner may stop functioning due to the creation of microwaves by any objects. Therefore, before using the printing device, it would be nice to turn off the microwave oven - perhaps this will help you.
In addition, if the printer is working, but the scanner itself is not, then check the grounding of the wiring, the voltage in the network and carefully inspect the wire connecting the PC to the scanner for visible damage.
Welcome! This blog is dedicated to the Internet and computers, or rather it was dedicated to them.
Perhaps it’s immediately obvious that for many years no new articles have appeared on the site. Yes, that’s the fate of most blogs. Once this project was an ambitious undertaking, and the author, like many others who wrote at that time, had ambitious plans to become one of the best Russian bloggers. Well, if you look now, then of those blogs that were created simultaneously with mine, most have already disappeared into eternity. And I just began to run out of time for a blog. So yes, it is no longer being updated. Although once we with this site won the contest "Runet Blog 2011".
I even had the thought of removing all this, but then I revised the old materials, and realized that they could still be useful to readers. Yes, some articles are outdated (if I have enough strength, they will receive appropriate notes), but the site, for example, can be useful for beginners - here you can read about the basic concepts of the Internet, learn how to configure the Internet, Windows, or even decide to switch to Linux. So look at the sections and choose the one that suits you.
And yet, I hope this is more than just a blog, but a real guide to the Internet. The site can be viewed in directory mode, where all available articles are structured into categories. And, who knows, maybe one day new high-quality articles will begin to appear here.
Sander
Picodi.ru is a discount portal from International Coupons, a Polish expert in the field of economy and cheap shopping. Poles are considered one of the most economical nations in the world, therefore it is not surprising that this type of project grew out of the Polish startup kodyrabatowe.pl. What can this portal come in handy for an ordinary Internet user in Russia?
Modern android phones are more than phones. You get used to the set of installed programs, to the history of your calls and text messages, a collection of photos and much more. But time goes on, and the device that suits you completely starts to slow down, fail, or simply loses its presentable appearance due to chips on the case or scratches on the screen. The question arises of choosing a new phone and changing the android phone. And if we bypass the issue of choice now, then “moving” to a new phone remains a serious problem - I do not want to start all the data from scratch. That's what we’ll talk about today.
Most of the readers of this blog, most likely, have never encountered version control systems and in the near future they will not. A pity. This extremely convenient invention is widely used by programmers, but, in my opinion, it could be very useful for those who actively work with texts. But, probably, now there is not a single version control system that would be easy to start using for "office" (Microsoft Office) work. Nevertheless, I think that the material presented in the article may be interesting to all readers.
If you have been thinking about how to watch movies on the network and access the Internet from your TV, this article is for you. No, I know that some TVs already have Smart TV functionality, but I have never seen it working properly. Apparently therefore, recently, Google demonstrated a completely amazing device, which immediately became a sensation. We are talking about the Chromecast media streamer (Chromecast), a more advanced and affordable version of last year's failed Nexus Q player.
The Chromecast dongle, the size of which does not exceed 2 inches, connects to the TV's HDMI port and allows you to enjoy viewing streaming web content. To control the streamer, you can use any device (tablet, PC, smartphone) based on the operating platform iOS, Windows, Android or Mac OS.
This article is devoted to the system memory device android, problems that may arise due to its lack and ways to solve them. Not long ago, I myself was faced with the fact that my android phone began to regularly display messages about a lack of memory when trying to install a particular application. Which was very strange for me despite the fact that according to the description on the market there should have been about 16GB, and I also increased this volume with an additional memory card. However, there was a problem, and I had to tinker thoroughly before I found the right solution that does not require root access or a full restoration of the phone to the factory state.
MFP Canon i-SENSYS MF226dn
Unexpectedly, a problem occurred in one of the offices with network scanning; the Canon MF226dn network scanner stopped working on a pair of computers.
More precisely, on the Canon i-SENSYS MF226dn MFP itself, two computers from the office network no longer appear in the list of devices available for scanning.
At the same time, scanner drivers were installed on the PCs themselves, the ScanGear scanner access program was launched, and the scanner was visible over the network.
As it turned out on one of the PCs, the problem arose after installing the next major update of Windows 10, on the other, the OS was reinstalled and the drivers were installed from the original disk.
The device drivers were reinstalled from the original disk, the network access to the scanner was checked, the effect of antiviruses and firewalls was checked, but the Canon i-SENSYS MF226dn MFP still did not display two PCs in the scan list.
The problem turned out to be known to the manufacturer and on the official Canon website there is a patch that fixes this problem.
By the way, according to the description of the fix, the problem may turn out to be with a regular USB connection of Canon MF226dn MFPs, and it will also appear again at the next Windows update, after which this fix will have to be applied again.
You can download the patch fixing the Canon MF226dn network scan problem, you can from the official site.
Also, for successful operation of network scanning, the Canon Tool Box program must be installed on the PC, and when updating the Tool Box you may encounter the following error - on the scanner you select the PC you need, start the scanning process, but it fails. In this case, the Tool Box application is launched on the PC.
To correct this situation, also run the above fix.
From the author:
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If the problem could not be resolved or additional questions appeared, you can ask them on our, in a special section.
There are a lot of reviews and a lot of questions on the Internet, like “The scanner does not scan, help!” or “bought a new printer, but the scanner is not working. What to do ??! ", A lot of information on repair or elimination of" symptoms of the disease. " Experts say that in 30% of cases, a fully functional machine “falls ill”. So you do not need to immediately run to the service center and give the printer for repair. You can do the repair yourself.
For example, try a preliminary scan, that is, run any software that allows you to get an image.
When scanning starts, a previously installed driver is launched. If the driver has not been installed, then you need to take the installation disk that comes with the kit and just install the one you need. If the driver is installed and ready to work, then the actions are completely different.
The driver is installed, but the scanner still does not work
So, there is software, but the device is not detected. The first step to start diagnosing the problem is by clicking on the Start panel, Find and go to the Control Panel. Then find the Administration item, click on it. A window opens with a list of different functions. You need to find and launch the device manager (a lightweight option is to go to the My Computer shortcut, right-click on an empty spot, and go to the hardware tab).
The item is found and another window pops up on the monitor, with a bunch of pluses and names. It is necessary to find the scanner and determine if it is installed. The search for “Image Processing Devices” should not take much time. So, we click on the plus sign and here it is, the name of the model and near it an exclamation mark on a yellow background. What does it mean? This means that the drivers are either not suitable or are outdated. But the way out is the same. We go on the Internet and find the driver we need.
You can also download a program that automatically updates all drivers on the hardware. Drivers are found and installed, we restart the machine, everything is ready.
But what to do if everything is in working condition in the device manager? Is the scanner defined, but still refuses to work? There is another snag. For normal functioning, you need to purchase a certain program on the manufacturer's website. And, of course, not for a small amount. But this problem is solved in the same way, you need to go online and find the right software.
Having considered technical problems, we turn to physical
Very often they ask such a question, why does the iron refuse to scan with a working device? Some solutions to this problem.
- Checking the power supply and power wires (in case of a malfunction, both elements will not allow the scanner to function).
- Look for visible damage to the wire connecting the system unit and the scanner itself.
- Check the voltage in the network (it happens that many electrical appliances work at the same time, and the scanning device simply does not have enough power).
- Some experts say that scanners may not work due to the creation of microwaves by some objects (just in case, turn off the microwave oven, it may help).
Check the wiring ground. - And finally, check the settings, suddenly it is simply incorrectly configured and resetting to the default settings will restore all work.
If the device uses the USB interface, then there may be a reason in the connection port and installation on a different port will solve all problems.
It still doesn't work, although everything has already been verified?
An important role is played by the operating system installed on the computer or laptop. Most manufacturers have recently released printers, and scanners are designed to be used on the Windows 7 operating system.
To summarize
The simplest method to check is to open the "device manager" and check the controller, it should not be marked with a yellow exclamation mark. The controller should work in optimal mode. If a problem arose, it’s worth trying to install the scanner on another computer, there may be a problem with your hardware. It often happens that perfectly functional systems simply refuse to work. A striking example is the Mustek scanner, which simply refuses to work with the tire controllers manufactured by Tekram. So before installing the scanner, you should definitely consult on which bus this product works or ask for a recommendation on choosing a new controller.
If none of the proposed options came up and the scanner further refuses to work, then there is only one way out: carry it to a service center for warranty service. The service center will definitely help you and explain what was the reason.
