Have you encountered errors popping up when installing or updating apps on Google Play? Nothing, it's just a matter of time! If one day you run into unforeseen difficulties, do not give up. Check out our guide to dealing with common mistakes!
Nobody can guarantee that the recommendations will help you get rid of installation problems. Moreover, unconscious actions can harm both your smartphone and the personal data stored in it. I strongly recommend not to go into the water without knowing the ford. Although, by and large, you will not have to do anything "criminal". Go.
error 491 - error 491
Delete your Google account. To do this, go to the settings of your smartphone, scroll to accounts (accounts), enter your Google profile and delete it. Restart your smartphone and reconnect your account. Then go to the settings, enter the application menu, click on the "All" tab, find "Google Play Services", then click "Clear data" and "Stop".
error 498 - error 498
The problem is related to the device cache overflow. Remove unnecessary applications and files. Restart your smartphone in Recovery mode - press the volume down and Home key at the same time (on most Samsung devices) or the volume down and power key (on most other devices). This mode offers a number of options. Select "W ipe cache partition "using the sound control keys and confirm the action by pressing the power key.
error 919 - error 919
Solution 1. There is no free space on your smartphone. Get rid of unnecessary music, videos and bulk apps.
Solution 2. Change your APN settings.
error 413 - error 413
If you are using a proxy server, remember that this may cause problems with the Google Play Store.
Go to the settings, enter the application menu, click on the "All" tab, find "Google Play Services", then click "Clear data" and "Stop". Do the same for the Google Play Store app and clear your internet browser cache.
error 923 - error 923
Delete your Google account and get rid of unnecessary apps that clog up free space. Next, restart your phone in R mode ecovery. Select "Wipe cache partition" and boot the device in the usual way. Don't worry, your personal data will not be deleted. Reinstall your Google account.
error 921 - error 921
Try deleting the Google Play Store app cache. If this maneuver does not work, delete all data from the Google Play Store application, but note that this action will delete all previously set settings. As a last resort, delete your Google account, restart your device and reconnect it.
error 403 - error 403
Usually this error is related to using two Google Accounts to purchase apps on the same device.
Connect to Google Play Store with the correct account. Remove the problematic application. Try installing the application again by clicking the Buy button.
error 492 - error 492
Go to the settings, enter the application menu, click on the "All" tab, find "Google Play Services", then click "Clear data" and "Stop". Do the same for the Google Play Store app. If the problem persists, remove dalvik cache. This feature is available in Recovery mode with ROOT rights. If you do not have superuser rights, you need to perform data wipe / factory reset. This option is available to everyone in the same Recovery mode. Be careful, this action will clear all your data on your smartphone, you must first save a backup copy of the information.
error 927 - error 927
Just wait a couple of minutes for Google Play Store to complete the update process. If the problem persists, go to the settings, enter the application menu, click on the "All" tab, find "Google Play Services", then click "Clear data" and "Stop". Do the same for the Google Play Store app.
error 101 - error 101
The banal removal of unnecessary applications should help. Otherwise, clear your Google Play Store data, delete your Google account and sign in again.
error 481 - error 481
Delete your current Google account and use a different one.
error 911 - error 911
Solution 1. Clear your Google Play Store data. Go to the settings, enter the application menu, click on the "All" tab, find "Google Play Store", sequentially click "Stop", "Clear data" and "Clear cache".
Solution 2: If you are using a WiFi connection that requires authorization on the web page, most likely the authentication option has been exhausted. Log in to APN using your mobile browser again. Open Google Play Store and run the app update again. If that doesn't work, the problem is with the WiFi network itself.
Solution 3. Just connect to a different WiFi network and run the update.
Method 4. Use a cellular network for updating instead of WiFi. But use this method only for updating small games and applications. Major updates can hit your pocket.
error 920 - error 920
Solution 1. Turn off WiFi. Turn on WiFi. Launch Google Play Store and start installing or updating the app.
Solution 2. Delete your Google account. Reboot your phone and log in again. Alternatively, you can add another Google account, launch the app store, and download the app.
Solution 3. Go to settings, enter the applications menu, click on the "All" tab, find "Google Play Store", remove updates, click "Clear data" and "Clear cache", restart your smartphone. Open the Market and install applications.
error 941 - error 941
Go to settings, enter the application menu, click on the "All" tab, find "Google Play Store", click on "Stop", "Clear data" and "Clear cache". Also clear the cache and delete the Boot Manager data. Open the Market and try updating. If the problem persists, additionally try uninstalling Google Play Store updates.
error 504 - error 504
oogle service framework ".
error 495 - error 495
Solution 1. Go to settings, enter the applications menu, click on the "All" tab, find "Google Play Store", click "Clear data" and "Clear cache". Repeat for “G oogle service framework ". Try installing updates. If the error still pops up, try uninstalling Google Play Store updates first.
Solution 2. Delete your Google account. Stop, delete data and cache for Google Play Store, G oogle service framework and Download Manager. Add Google account and restart your smartphone.
error rh01 - error rh01
Solution 1. Go to settings, enter the applications menu, click on the "All" tab, find "Google Play Store", click "Clear data" and "Clear cache". Repeat for “G oogle service framework ". Try installing updates.
Solution 2. Delete your Google account. Stop, delete data and cache for Google Play Store, Google service framework and Download Manager. Add Google account and restart your smartphone.
error rpc: s-5: aec-0 - error rpc: s-5: aec-0
Solution 1. Go to the settings, enter the application menu, click on the "All" tab, find "Google Play Store", click "Uninstall updates" and "Clear cache". Delete cache and data for Google service framework and Download Manager. Try installing updates.
Solution 2. Delete your Google account. Stop, delete data and cache for Google Play Store, G oogle service framework and Download Manager. Add Google account and restart your smartphone.
error -24 - error -24
Solution 1 (required). Install a file manager such as ROOT Manager. In internal storage, navigate to android / data / com.whatsapp folder and delete it. Install whatsapp from Google Play Store.
Solution 2. Install Cleanmaster. Delete Whatsapp. Remove residual files with Cleanmaster.
Solution 3: Back up apps and data stored on your smartphone and reset your device to factory settings.
package file invalid
Solution 1. Find the app in the device settings and delete its cache and data.
Solution 2. Install the application using the Google Play Store web interface.
Solution 3. Turn off WiFi and install updates using mobile internet.
Solution 4. Delete the cache and data of Google Play Store and Google service framework. Try upgrading. If that doesn't work, delete your Google account. Reboot your smartphone and sign back in to your Google account.
installation unssuccesful error
Solution 1. Uninstall the application and reinstall it.
Solution 2. Clear your Google Play Store cache.
Solution 3. Uninstall Google Play Store updates.
Solution 4. Disconnect your SD card before installing the app.
Solution 5. Delete the .android_secure folder
error rpc: aec: 0]
Delete your Google account. Delete all synced accounts. Clear your Google Play Store data. Reboot your smartphone.
RPC: S-3
Delete your Google account. Add it again or connect another profile.
What errors have you encountered when installing applications on Google Play? Can you suggest alternative solutions to problems? Buying an iPhone doesn't count!
Error Code 491 is one of the most common Google Play Store related issues on Android devices. The error is usually triggered when a user downloads an app or game from the Google Play store. Of course, when you are ready to work with the desired program or be distracted by a new game, the appearance of any obstacle is incredibly annoying. Fortunately, this error is not as dangerous and can be easily fixed without much effort.
There are actually several ways that you can fix the 491 error that occurs while using Google Play. However, in some cases, you may have to try a combination of several methods in order to deal with the situation. Below we present these methods in the order in which you will need to try them sequentially if the previous method did not work.
Method 1: Restart your phone
The most common way to fix error code 491 is. This method will fix the error in most cases, however, if it does not solve the problem with your machine, please proceed to the next method.Method 2: Clear Google Play Store and Google Play Services Cache
The second most common way to fix error 491 is to clear the cache of the Google Play Store and Google Play services. Here's how you can clear the cache for both apps:Method 3: Delete and re-add your Google account
The third most common method to fix error code 491 is to deleting your Google account, restart your phone, and then re-add your Google account. This method should certainly help you deal with the problem, as well as many other users. Here's how you can delete your Google account on your phone:After you have done all the manipulations proposed in P.P. 1-3, open Google Play and select your Gmail account. Now you can download any game or application from Google Play without facing any errors.
Method 4: Clear Dalvik Cache
You can use this method as a last resort if all the methods listed above did not help to fix error code 491. This method can be used if you have installed a custom recovery mode created by third-party developers (for example, ClockworkMod) on your device. Follow the instructions below to clear Dalvik cache of your Android device.Note : The appearance of error code 491 when trying to download / update an application from Google Play can also be caused by interference from third-party programs and applications, such as Clean master... To avoid this error, do not clear the Google Play cache and Google Play services when using Clean Master.
Since 2008, an online application store called Play Market has been available for Android users. It is really convenient: many applications are free, paid ones usually do not cost very much, and you can automatically update applications downloaded from there. At the same time, all devices on Android support this store, therefore you can download applications from it both to phones and tablets. But sometimes, when downloading or launching the Play Store, error codes 491, 492, 495, 497 and others may appear that prevent adequate downloading or updating of programs. It is especially annoying if these errors appear in a limited time environment and downloading a very necessary application. In fact, there is no need to worry in such a situation: most possible problems can be easily eliminated on their own.
How to identify errors in the Play Store on Android
If an error is found in the Play Market, the operating system will let you know about it immediately. The notification comes in the form of a window with an error code.
This is how the error message looks like
The numeric code in parentheses identifies the problem. Knowing what a particular error code means, you can identify the source of the problem and, if possible, fix it.
Error 406
Often this problem is accompanied by the "unable to install application" message. It can be fixed in the following way: clearing the Play Market's cache and removing its updates.
Through the "Applications" tab in the Settings, we erase the data and delete the Play Market cache by pressing the buttons of the same nameError 409
Often appears when the download of the application is almost complete. We solve the problem by clearing the Play Market's cache, disconnecting the account and rebooting the device. After re-enabling it and synchronizing the account in use, the Play Market should work.
Error 481
This type of error is directly related to the account being acted upon. The reasons may be different, but what interests us is a quick and easy solution to the problem itself. This is done as follows:
Error 489
This problem differs from the others in that it is usually not caused by the device or the amount of memory. It can appear in two cases: in the presence of problems with the Internet and in the case of inaccurate recognition of the account:
If switching Wi-Fi to mobile Internet did not help, you can try switching to another connection point through Settings \u003d\u003e Network \u003d\u003e APN
Error 490
If the smartphone notifies about error 490, most likely there is a problem with the device's network connection. In addition, a possible reason may be the incompatibility of the downloaded application with the device or the failure of the services responsible for downloading it. The main options for eliminating such a problem are as follows: first, you can switch from Wi-Fi to mobile Internet or vice versa. If the device returns this error, clear the Play Market cache and Google Play services. The error still gives out, even after the performed actions - delete the account, reboot the device and add the account again.
If, after all the actions taken, the error is still not resolved, it makes sense to check the recently installed applications. If, after downloading one of them, error 490 began to appear systematically, you should uninstall the application.
If the error has appeared recently, it is likely due to one of the recently downloaded applications. Remove it to troubleshoot
Error 491
The essence of such a failure is that the application is not downloaded or updated. You can fix it by deleting the account from which the download is made and clearing the data of the Play Market application.
Press the button "Delete all data"
Error 492
The reason for this problem, like many related to the Play Market, lies in the cache overflow. This is done through "Settings" \u003d\u003e "Applications". After clearing the Play Market cache and Google services, the problem should go away. However, there is a chance that even after clearing the cache, the device will still throw the same error.
In this case, you need to dig deeper. This problem is usually associated with the so-called Dalvik cache. To clear it, we go into recovery mode (for most smartphones this is done by turning off and then simultaneously holding down the volume up button, power button and "Home"). The menu that appears on the screen is the device's recovery mode. To clear the cache in it, select Wipe cache partition and confirm the selection. In this mode, the transition between the menu items is carried out using the "Volume up" - "Volume down" buttons, and the selection is confirmed by the power key.
Video: Clearing the Dalvik Cache
Error 495
This error can be seen when loading programs or when updating them. This type of problem must be dealt with radically. To fix this error, you need to delete the Play Market data through the application settings and delete the account from which the download or update is taking place. We reboot the device, go back to the account and download the application again - in this case, it should be saved without problems.
Error 497
It usually occurs when there are problems with updating applications already installed on the device. The simplest solution, typical for most Play Market errors, is to clear the Play Market memory and Google services... If it does not help, you can try to disable the memory card in the settings and update the application again. This is usually enough to fix the error.
To disable the memory card in Settings, select the "Memory" tab
Confirm disconnectionError 498
This error occurs while downloading an application from the Play Market. This can happen either due to insufficient device memory or cache overflow. Accordingly, the problem can be "cured" either by deleting unnecessary files and programs from the internal memory of the device (in the first case), or by clearing the cache. This is done in the application settings. It is worth clearing the cache for browsers, the Play Market and games that have access to the Internet.
The cache is cleared by clicking the "Clear cache" button
Common ways to solve most Play Market errors
Most of the possible problems associated with the Play Market can be corrected in several similar ways. It:
At the same time, for different versions of Android, the scheme of actions remains the same.
Video: typical solutions to problems with the Play Store
The Play Market is undoubtedly extremely convenient for downloading applications, including free ones, as well as for feedback on the quality of applications directly from developers. But if there are problems with it, they are still usually easy to fix. The easiest-to-use solutions have been described in this article. Still, it will be much better if such problems occur less often or not at all.
When using your device on Android, you probably have installed applications from the Google Play Market more than once and at the same time you may have encountered error messages that appear when downloading or installing applications.
Select play market error code:
Most often, only some numbers are indicated in the error message, without indicating the very reasons for this error. So we can only guess what caused this error, especially since google does not provide official reference information on this topic. Let's take a look at some of the errors and possible fixes based on the experience of users of the xda-developers forum in English.
Error 495
An error occurred while downloading or updating an application from the Play Store.
Clear Google Play Store data - Settings\u003e Apps\u003e All tab\u003e Google Play Store\u003e Erase Data. Do the same for the Google Services Framework. Delete your google account (Settings\u003e Accounts\u003e Google\u003e select and delete account), restart the device, add the account again.
Error 941
Typically, this error occurs during the application update process.
Go to Settings\u003e Applications\u003e All tab\u003e Google Play Market\u003e Erase Data. Go back to applications, find "Download Manager" and clear the data as well. After that, try downloading the app again.
Error 504
The application cannot be loaded due to this error.
Most often, as in the previous case, data cleansing for the Google Play Store and the Google Services Framework helps.
Error 491
Delete your google account by going to Settings\u003e Accounts\u003e Google\u003e select and delete your account. Restart your android device, and add your account again.
Next, Settings\u003e Applications\u003e scroll to the "All" tab\u003e look for Google Play Services\u003e click "Erase data", and then "Stop".
Error 498
The cache on your device is full. Delete unnecessary applications (Settings\u003e Applications\u003e select the desired\u003e "Delete") and files on the internal memory. Especially so that take up a lot of space.
You can also clear the cache in Recovery mode (if installed on your device). In this case, boot into Recovery mode and select "wipe cache partition".
Error 919
The app loads but won't open.
You have too little space left on the internal memory. Delete all unnecessary data: bulky apps, videos, music and other files.
Error 413
Unable to download apps and updates.
Go to Settings\u003e Applications\u003e All tab\u003e Google Play Services\u003e Erase Data, Stop. We do the same for the Google Play Store application and clear the cache of your Internet browser.
This error can occur if you are using a proxy server.
Error 921
Can't download the app.
Try deleting the Google Play Store app cache. If that doesn't work, clear all Play Store data (Settings\u003e Apps\u003e All tab\u003e Google Play Store\u003e Erase Data). But note that this will delete all the application settings you have made before.
If this does not help, then delete your google account, restart the device and add the account again.
Error 403
Failed to load application.
Option # 1 - You are in Crimea, where since February 1, Google has blocked downloading and updating applications from the Play Store. In this case, you should use one of the applications that provide access to virtual private networks (VPN). For example, Hotspot Shield VPN (downloadable from Ynadex Store).
Option number 2 - using multiple accounts on one device to purchase applications at once. Go to the Play Store using a different account and repeat the download.
Error 923
Unable to download the application.
Delete your google account from the device, delete all unnecessary files and applications, if Recovery is installed, make a "wipe cache partition". Then re-register your account in the device.
Error 492
Unable to install or update application - error code 492.
Clear application data - Settings\u003e Applications\u003e All tab\u003e Google Play Services\u003e Erase Data, Stop. And the same goes for Google Play Store. If this does not help, then we do a factory reset - Settings\u003e Restore and reset\u003e Factory data reset. Just keep in mind that this will delete all of your data on the internal memory of your device.
Error 927
Wait a while until the update process is finished. If after that the problem is not solved, then proceed according to the scheme already described above - clear the data for the applications "Google Play Services" and "Google Play Store".
Error 961
Application installation problem.
Clear cache - Settings\u003e Applications\u003e "All" tab\u003e Google Play Market\u003e "Clear cache". If it does not help, then select "Erase data" there.
Error DF-BPA-09
DF-BPA-09 “Error processing purchase” is a fairly common error that can appear when trying to download an application from the Google Play Market and does not disappear when trying to download it again.
In order to get rid of the error, try clearing the Google Services Framework data. To do this, go to Settings\u003e Applications\u003e go to the "All" tab\u003e find the Google Services Framework\u003e click on "Erase Data".
If that doesn't work, then head over to play.google.com and try installing the app from there.
Error 194
The application failed to load due to error (194).
The error occurs when trying to download or update an application through the Google Play Market. Google technical support reports that the developers are currently working on a solution to this problem.
Here are some possible solutions from users:
- Disable firewall applications or ad blocking applications (Adguard, etc.) and try installing the application again.
- Stop the Google Play Market app (Settings\u003e Apps\u003e All tab\u003e Google Play Market\u003e Force Stop), disconnect and reconnect to wi-fi.
- Try downloading the application through another google account (create a new one or enter another one in your device settings).
- Connect to the Internet via a VPN client (Hotspot Shield VPN, Vpn One Click, Hideman VPN, PandaPow VPN, etc.).
- Clear cache and uninstall Play Market updates (Settings\u003e Applications\u003e All tab\u003e Google Play Store\u003e Clear cache and Uninstall updates).
Update 17.08.15 - the developers report that in the new version of the Play Store, error 194 has already been fixed. The update should soon be available to users (no specific dates have been named).
Also, you can download the latest version of Google Play Store 5.9.12 and update manually.
Error 910
Failed to download the application, error code: 910 - usually occurs due to problems with the placement of files in external storage.
By recalling the user who has encountered this error, the most effective solution is to remove the SD card, after which you need to try to reinstall the application. After successful installation, you can insert the card back.
The second option is to change the default storage location in the smartphone settings (if available). To do this, in the settings in the "Storage" section, you must set the default memory as "Device memory" or "Select device", if "External memory" was previously installed there.
We hope our tips will help you fix the error that appears.
If you were unable to parse the play market with an error or you encountered an error not described in the article - write in the comments. Please describe in detail the essence of the problem (device model on which the error appears, android version, etc.).
Has this happened to you? Find an interesting application and try to install it, but by clicking the “Install” button, you receive an error message. Pretty annoying, isn't it? Therefore, we decided to compile a list of common mistakes, what they mean and how and how to eliminate.
Solutions to such problems are based primarily on their own experience, as well as the forum moderators of their readers. If you encounter other issues on Google Play, please describe them in the comments below, and we will try to help.
Error DF-BPA-09 (Error processing purchase)
Purchase processing error occurs quite often when you are trying to download an application. The problem does not go away by itself, so you need to open the settings.Decision:
This bug is related to Google Play, so we hope that it will be fixed soon. In the meantime, do the following:
- Open “Settings” on your device.
- Go to the Applications section and then to the Application manager.
- Go to the "All" tab.
- Find “Google Play Framework” in the list and click on it.
- Clear the app data by clicking the corresponding button.
Error code 194
The error occurs when you try to download games or programs from the Google Play Store.Decision:
To get rid of this error, you need to clear the data of the “Google Play Services” application.
- Open the Settings app\u003e Apps\u003e Application manager.
- Go to the “All” tab and find “Google Play Services”.
- Click on it and then clear the data.
- Repeat this process, but this time select “Google Play Store” from the list of applications. Now try installing the application again.
Error code 495
The problem occurs when downloading and updating apps.Decision:
Delete Google Play Store data in Settings\u003e Apps\u003e Application manager\u003e All\u003e Google Play Store. Also delete the Google Services Framework data.
Delete the Google account on your device, restart your device and add it again.
Error code 941
Aborting the update process.Decision:
Go to Settings\u003e Apps\u003e Application manager\u003e All\u003e Google Play Store and click the clear data and clear cache buttons. In the same section, find “Boot Manager” and clear the data and cache of this program. Try updating again.
Error code rh01 or rpc: s-5: aec-0
An error occurred while retrieving information from the server.Decision:
Go to Settings\u003e Apps\u003e Application manager\u003e All\u003e Google Play Store and clear cache and data. Repeat this procedure with Google Services Framework.
Another solution:
Try deleting your existing Gmail account, restarting your device and then adding.
Error code 504
The application could not be loaded due to an error.Decision:
Just clear data and cache of Google Play Store and Google Services Framework apps from settings. Go to Applications ”\u003e Application manager\u003e All and find them.
Another solution:
Try deleting your Gmail account.
Error code 491
App downloads and updates are not possible.Decision:
Delete your Google account, restart your device and add again. Next, go to “Settings”, open “Application Manager” in the “Applications” section. In the All tab, find Google Services, and clear their data and cache, and then force quit the application.
Error code 498
Interruption of downloads from the Google Play Store.Decision:
The problem is that the cache partition on your gadget is full. Delete unnecessary applications and files, and then reboot into recovery mode. To do this, turn off the device, and then hold down the “Volume up”, “Home” and “Power” buttons. This mode allows you to clear the cache and make a full reset of your smartphone or tablet.
Select “wipe cache partition” using the volume buttons. Press the power button to confirm.
Error code 919
The app downloaded and installed, but it won't launch.Decision:
The problem is that the device does not have enough free memory, so delete unnecessary data, such as music, type of application.
Error code 413
Applications cannot be downloaded or updated. If you are using a proxy, remember that it can cause problems in the Google Play Store.Decision:
Find the Applications section in Settings, go to Application Manager, and then open the All tab. Find “Google Services” and “Google Play Store” apps in the list and clear their data.
Error code 921
You cannot install a program or game.Decision:
Try clearing your Google Play Store data and cache first, but if that doesn't work, then delete your Google account, restart your phone, and then add it again.
The package file is damaged
Google Play Store app store error.Decision:
Open “Settings”, go to “Applications”, then to “Application manager”. In the All tab, find the application that is causing the error and clear its data.
Another solution:
Try to install the application from the web version of the store or download it not via a Wi-Fi connection, but a mobile one.
Error code 403
The download is not possible and the request is “invalid”. This usually happens when two Google Accounts are used to purchase apps on the same device.Decision:
Sign in to Google Play Store with the correct Google account. Remove the app that was causing the problem and reinstall it by clicking the buy button.
Second solution:
Delete VPN settings. To do this, go to Settings\u003e Other Settings\u003e VPN.
Third solution:
You need to completely erase the entire search history, which you can easily do in the Play Store yourself by selecting “Clear search history” in the application settings.
Fourth solution:
Create a new account and sign in to the app store with it. Then, reinstall this app.
Error code 923
Unable to download: Error syncing account data or insufficient cache memory.Decision:
Delete your Google account and unnecessary apps. The next step is to completely clear the cache through recovery: select “wipe cache partition” and then reboot the device by clicking “reboot system now”. Don't worry, your data won't be deleted. Add your account again.
Error code 492
The application cannot be installed due to the Dalvik cache.Decision:
It's very simple - clear the data of the Google Services and Google Play Store applications. To do this, go to the Settings section “Applications”, then to “Application Manager” and move to the last tab, “All”.
Note:If the problem persists, then you need to clear the Dalvik cache. Start the smartphone in recovery mode by first turning it off, and then holding down the “Volume up”, “Home” and “Power” buttons. In the menu that appears, select “wipe cache partition” using the volume buttons to navigate and confirm by pressing the power button. As a last resort, you can do a full reset of the device.
Error code 101
The program cannot be installed because too many are already installed.Decision:
Remove old, unused applications.
Error code 481
There is a problem with your Google Play Store account.Decision:
Delete your current Google account and add another one.
Error code 927
The download is not possible because the Play Store is being updated.Decision:
Wait a couple of minutes for the Google Play Store to update. If the problem persists, then go to the Settings app, navigate to Applications, Application manager, and then go to the All tab. Find the Google Services and Play Store apps here, and clear their data and stop.
Error code 911
You cannot download the app.Decision:
First, try clearing your Google services data. If that doesn't work, then try downloading the program by connecting to a different Wi-Fi network. You can also try downloading it using mobile data.
Error code 920
Unable to download a program or game.Decision:
Turn off Wi-Fi and turn on and then try installing the app again. Clear Google Play Store data, uninstall updates, and restart your device.
Another solution:
Try deleting your Google account and then restarting your smartphone and adding again. You can also add another account.
Error code -24
The problem is unknown.Decision:
To fix this error, you need superuser rights. Install Root Explorer, go to Data / data and find there a folder with the name of the application that is not downloading. Delete it and try again.
PC error code: aec: 0]
Decision:
Delete all synced accounts. Open the settings, go to the section with installed applications, and find in the list of all Google Play Store. Delete its data and reboot the device and try again.
RPC error code: S-3
Unable to download the application.Decision:
Delete your Google account, then add it again. You can also try adding an alternative account.
If you have any other problem, then let us know in the comments, and we will try to help you.
Updated 02.22.2017
Error code 975 on Google Play
The good news is that error 975 is very rare, and the bad news is that there is no solution yet. If you encounter this problem, then contact Google support.Google Play error code 963 on Google Play
This error is mostly encountered by HTC One M8 and M9 owners when they try to install something from the Google Play app store or simply update the app.First solution
Try clearing the cache of the Google Play Store app as well as the built-in download manager. Look for these programs in the application manager, where all installed applications are located.
Second solution
If this error is still present, then now try uninstalling Google Play Store updates and then clearing its data.
Third solution
Disconnect the microSD card. To do this, open the settings, go to the "Memory" section, and then click the "Disable" button. Now launch Play Store and try updating / installing the app again. If it works, then you can activate the microSD back.
Fourth solution
An update error may occur due to the application being on the memory card. Try to transfer it back to the phone memory, and then update through the market. If the process is successful, then you can transfer the application back.
Error code 944 on Google Play
This issue occurs during application updates. Users encounter it when the app store is down, that is, there is a problem with the company's servers.Decision
Visit the Play Store a little later. This is a temporary problem, so you just need to wait a bit.
Error code 940 on Google Play
Unable to download the application.Decision
Sometimes you just need to restart your phone, but if nothing has changed, follow these instructions:
- Open “Settings”, “Application manager” and search for Google Play Store in the list. Clear the cache of this app.
- Find the "Download Manager" application here and clear its data.
- Do the same with Google Services Framework, Chrome and Hangouts.
Error code 924 on Google Play
Usually occurs during the installation of applications with additional data that take up more free space in the phone's memory. The application loads, but an error message appears on the screen, which interrupts the process.Decision
Uninstall installed updates to the Google Play Store app. After that, try downloading the desired application again.
Error code 906 on Google Play (for 906 and 963 the solution is the same)
This error mostly occurs on smartphones such as HTC One M8 and M9 during app install or update.Decision
With problems installing or updating apps, you need to clear the Play Store cache and data. If that doesn't help, then you need to uninstall its updates. If this does not remove this error, then try disconnecting the memory card and only then you need to repeat the installation / update process.
Error code 905 on Google Play
Difficulty downloading applications or installing updates correctly.Decision
Open the settings and go to the section with all the applications installed on your phone. Find Google Play Store there and uninstall the updates, then wait a few seconds. Then give time for the Market to install these updates back and then the problem should disappear.
Error code 505 on Google Play
Two or more apps with duplicate permissions.Decision
You need to find out which application has the same permissions as the one that you want to install and then you need to uninstall it. To do this, you must locate the APK file of the application you are about to install and then try to repair it using the Lucky Patcher tool. It will display an alert, where the name of the program with which there are problems will be. It, as you might guess, needs to be removed.
Error code 501 on Google Play
If you can't open Google Play Store or complete the installation, then it's almost safe to say you have a 501 error.Decision
To solve this problem, you need to clear the data of these applications: Google Play Services and Play Store. You also need to delete your Google account and then restart your phone. Now you can add your account again, but wait 5 minutes until everything is synchronized (just don't touch your smartphone). After that, the 501 error shouldn't bother you.
Error code 497
Difficulty updating installed applications.First solution
Clear your Market data: open Settings, go to the Apps section, and then go to the All Apps menu. Find the Google app store in the list and clear the data and uninstall updates.
Second solution
Disable the memory card via memory settings and then try updating the application with which the error occurs. If it doesn't help or you don't use microSD, then check out the third solution.
Third solution
Unfortunately, this method requires superuser rights. With their help, you can remove a system application that does not want to be updated. Install the Root Explorer application from the application store, and then go to the system section of the phone (System / App) in it. Find the application here and delete the folder with it.
Error code 110 on Google Play
The application cannot be installed.
Decision
Just clear your Play Store cache. If the problem persists, then try installing the app through the web version of the app store.
